itelio
itelio GmbH is a German IT service provider and cloud specialist offering managed IT services and the proprietary Docusnap IT documentation software to enterprise customers across the DACH region.
- Company typePrivate
- Founded2004
- HeadquartersKiefersfelden, Germany
- Headcount101–250
- GTM typeB2B
- OfferingServices
What itelio does
itelio GmbH is a privately held IT service provider and Microsoft cloud specialist headquartered in Kiefersfelden, Bavaria, founded in 2004 and operating primarily across the German-speaking (DACH) region. The company runs two business lines: (1) managed IT services covering nine portfolio areas — Workplace, Security, Network, Management, Identity, Data, Compute, Collaboration, and Communication — delivered through a direct enterprise sales motion and a senior-tier partner ecosystem including Microsoft (Azure, 365, Security), VMware, Sophos (Platinum), Veeam (Gold VAR), HPE/HP, Mimecast, Wasabi and others; and (2) the proprietary Docusnap software product, a market-leading IT documentation platform that performs daily automated inventory and analysis of customer IT environments. Docusnap is offered as an on-premises/cloud product, as the Microsoft 365-integrated Docusnap365 variant, and via the BSI-certified Docusnap emergency planning add-on; product development has been housed in the wholly-owned subsidiary Docusnap GmbH since 2020.
The company is founder-led — managing directors are Dipl.-Inf. (FH) Peter Kurz, Tobias Kurz, and Ingemar Mayr (joined 2010) — and is privately held with no external funding rounds, parent company, or ownership changes disclosed. Go-to-market is regional-direct enterprise field sales supported by dedicated sales (+49 8033 6978 - 12) and support (+49 8033 6978 - 78) hotlines and remote support via TeamViewer. Marketing is multi-channel: the 'itelio Cloud Uncovered' YouTube channel (10,000+ subscribers in 2025), an email newsletter, the annual itelio Cloud Day event in the Rosenheim district, the itelio Cup youth football tournament (since 2014/2015), the regional Kurpark Open Air festival, and a tech blog launched in 2025. Headcount stood at approximately 100 as of 2024, and the customer base spans automotive (Max Aicher, Liqui Moly, Sunnycars), manufacturing (Schattdecor, Mondi), food and beverage (Emmi, Rohrdorfer, Bergader, Adelholzener, Weihenstephan), finance (Bayerische Börse), real estate (Amovida), construction (Zosseder) and healthcare (Sengewald), with Docusnap reportedly installed at 7,000+ organizations. The company does not publicly disclose revenue.
itelio firmographics
Firmographics- Name
- itelio
- Legal name
- itelio GmbH
- Website
- https://itelio.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- itelio GmbH is a German IT service provider and cloud specialist offering managed IT services and the proprietary Docusnap IT documentation software to enterprise customers across the DACH region.
- Ownership category
- akta.pro rank
itelio industry classification
Industry- Product category
- IT Services and Cloud Consulting
- NAICS
- Computer Systems Design Services (541512), Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Asset Management (ITAM) Platforms (HDAEALAD)
- akta.pro secondary industries
- Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA), Service Desk & ITSM Outsourcing (BPAEAMAF), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC), Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO)
Keywords
Where itelio is headquartered
LocationHeadquarters
- HQ city
- Kiefersfelden
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
itelio business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel
Revenue model
- IT Services: IT service provider offering customized IT solutions including cloud services, IT consulting, IT support, and infrastructure management for the German-speaking region.
- Software (Docusnap): Proprietary IT documentation software solution sold as licensed product. Company shows annual revenue growth with steady increases over the years.
- Cloud Solutions: Cloud specialist providing Microsoft Azure solutions, hybrid and on-premises deployments for corporate customers.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels10 records
itelio product offering
Product offeringCore offering
itelio GmbH is an IT service provider and cloud specialist operating in the German-speaking region (DACH), delivering customized IT solutions across cloud, hybrid, and on-premises environments. The company also develops and sells Docusnap, its proprietary market-leading IT documentation software that automatically inventories and analyses IT environments on a daily basis. The offering combines managed IT services with licensed software products.
Product overview
itelio GmbH is an IT service provider and cloud specialist operating in German-speaking regions since 2004, offering a combination of managed IT services and proprietary software products. The company operates two main divisions: IT Services spanning cloud, hybrid and on-premises solutions across nine portfolio categories (Workplace, Security, Network, Management, Identity, Data, Compute, Collaboration, Communication), and Docusnap — the company's flagship IT documentation software that inventories and analyses IT environments automatically. Docusnap is available as a standalone on-premises/cloud product and as Docusnap365, a Microsoft 365-specific variant. Additional add-on modules include the BSI-certified emergency planning add-on. The company also operates 'itelio Cloud Uncovered', a YouTube channel providing cloud and Microsoft 365 educational content.
Differentiator
Problem solved
Functional benefit
Brands
- Cloud Uncovered: YouTube channel focused on cloud-related topics, tutorials, and news from itelio experts
- Docusnap
- itelio-Ausbildungsakademie (iAA)
Products and services
- Docusnap Market-leading IT documentation software that automatically inventories and analyses IT environments on a daily basis, providing comprehensive documentation of IT infrastructure, configurations, and changes for enterprise IT departments.
- Docusnap365 Cloud-based IT documentation solution integrated with the Microsoft 365 environment, offering permission analysis, Azure AD integration, and Microsoft 365-tailored documentation capabilities for organisations using Microsoft 365.
- Docusnap Notfallplanungs-Add-on (Emergency Planning Add-on) BSI-certified emergency planning add-on module for Docusnap that enables organisations to document and manage IT emergency procedures in compliance with German Federal Office for Information Security standards.
- IT Services Portfolio Comprehensive managed IT services covering cloud, hybrid, and on-premises environments across nine categories: Workplace, Security, Network, Management, Identity, Data, Compute, Collaboration, and Communication. Delivered to enterprise customers throughout the German-speaking region.
Quantifiable outcome
- Daily automated IT environment inventory and analysis
- +2 more outcomes
Companies that use itelio
Customer profileNamed customers15 records
Segments2 records
Ideal customer profiles2 records
itelio technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
itelio partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- Microsoft AzurecoreCloud infrastructure partnership providing Azure platform services to customers. itelio is a Microsoft partner with Solution Partner status for Modern Work.
- Microsoft 365corePartnership for Microsoft 365 productivity solutions. Company has Solution Partner status for Modern Work competencies.
- Microsoft SecuritycoreSecurity solutions partnership covering Microsoft security products and security integrations.
- VMwarecoreVirtualization and cloud infrastructure partner. itelio holds VMware Partner Solution Reseller status.
- SophoscoreCybersecurity partner with Platinum partner status, providing endpoint and network security solutions.
- VeeamcoreGold partner for backup and data management solutions integration.
Scale indicators7 records
Recent moves10 records
Expansion highlights5 records
itelio competitors and assessment
Company assessmentDirect peers
- Lansweeper: IT asset discovery and inventory platform with strong European installed base. Closest direct competitor to Docusnap in network-aware IT documentation.
- Device42: IT asset discovery, inventory and CMDB software vendor. Competes head-to-head with Docusnap in automated IT environment documentation and dependency mapping.
- Matrix42: German-headquartered vendor of enterprise service management and IT asset management software. Direct comparator to Docusnap on the ITAM/ESM side and to itelio's broader ITSM services portfolio in the DACH mid-market.
- SVA System Vertrieb Alexander: German IT systems vendor and managed services provider with a similar profile of IT services plus proprietary / partner-integrated software, comparable in scale and DACH focus.
Broad incumbents
- ServiceNow: Dominant enterprise ITSM and CMDB platform. Adjacent competitor to Docusnap in IT documentation and ITSM, and competes with itelio's ITSM consulting practice via direct enterprise sales.
- Ivanti: Unified IT management vendor spanning ITAM, ITSM and security. Broader competitor to Docusnap with cross-sell into enterprise IT operations accounts that overlap with itelio's customer profile.
- Bechtle: Largest German IT service provider with broad portfolio across cloud, managed services and hardware. Competes with itelio for mid-market and enterprise IT services contracts in DACH.
- Cancom: DACH-focused managed services provider and hybrid cloud specialist, strong Microsoft partner. Directly comparable service mix to itelio across managed workplace, cloud and modern work.
- Computacenter: European IT infrastructure and services provider with significant DACH presence. Competitor for enterprise Microsoft, cloud and managed services deals.
Emerging players
- InvGate: ITSM and IT asset management platform with growing presence in Europe. Emerging alternative to Docusnap for mid-market IT documentation and service desk, competing on price and ease of deployment.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
itelio social profiles
Digital presenceitelio financial estimates
Financial estimateRevenue estimate
Valuation estimate
itelio leadership team
Management profileNumber of profiles
Profiles5 records
itelio subsidiaries and ownership
Company hierarchySubsidiaries1 record
itelio funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
itelio M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about itelio
What does itelio do?
itelio GmbH is an IT service provider and cloud specialist operating in the German-speaking region (DACH), delivering customized IT solutions across cloud, hybrid, and on-premises environments. The company also develops and sells Docusnap, its proprietary market-leading IT documentation software that automatically inventories and analyses IT environments on a daily basis. The offering combines managed IT services with licensed software products.
Is itelio a public or private company?
itelio is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was itelio founded?
itelio was founded in 2004. It employs 101 to 250 people.
Where is itelio based?
itelio is headquartered in Kiefersfelden, Germany, in the Europe region.
How does itelio make money?
Three revenue lines are on record. IT Services are the primary driver. The others are software (Docusnap) and cloud Solutions.
Who are itelio's main competitors?
Direct peers on record are Lansweeper, Device42, Matrix42 and SVA System Vertrieb Alexander. Broad incumbents are ServiceNow, Ivanti, Bechtle, Cancom and Computacenter. InvGate is listed as an emerging player.
Does itelio have an API?
No public API is recorded for itelio.
What industry is itelio in?
itelio's product category is IT Services and Cloud Consulting. Its primary akta.pro industry code is HDAEALAD, IT Asset Management (ITAM) Platforms, with a secondary code of BPAEAIAA, Managed Workplace Services (DaaS/Workplace-as-a-Service). Its NAICS code is 541512 and its SIC code is 7373.