Midwest Medical Records Association, Inc.

What Midwest Medical Records Association, Inc. does

Midwest Medical Records Association, Inc. (MMRA) is a private, for-profit healthcare services and technology company founded in 1994 and headquartered in Schaumburg, Illinois, operating nationwide in the United States. The company specializes in Release of Information (ROI) services for healthcare facilities, providing HIM-credentialed professionals who manage PHI release requests either on-site at client facilities or remotely as a seamless extension of the facility's HIM department. Its customer base spans hospitals, clinics, healthcare systems, government disability determination offices, and downstream commercial retrieval companies (EMSI, PDC, EIS/IR Copy, Exam One, US Legal).

MMRA's core platform is a suite of proprietary, internally developed software products anchored by MRVIEW (document management and permanent storage with a registered trademark), IQ Web (Meaningful Use-certified tracking and reporting), and TRACQuest (online tracking, payment, and encrypted delivery portal). These are complemented by RACTrack (audit tracking powered by CPR Technologies), Requestor Kiosk, Status Portal, PDF Redirect, PDF-to-TIFF Converter, Coding Management, and an esMD gateway powered by Vyne FastAttach for Medicare audit submissions. The company maintains a bi-directional Epic EHR integration, and its IQ Web software is certified compliant with HHS Secretary criteria.

The business model is primarily managed services and professional services (ROI processing, custom ROI service plans, breach prevention, S.W.A.T. audit/workload support) supplemented by software licensing (IQ Web as standalone or networked). Pricing is quote-based, follows state-regulated ROI rates, bills monthly, and is not publicly disclosed. The go-to-market is direct enterprise field sales to healthcare facilities nationwide, with status portals serving as a bottom-of-funnel channel for commercial retrieval partners and a content/white-paper motion (AHIOS: Balancing Patient Access & Privacy) supporting top-of-funnel demand generation.

Name

Midwest Medical Records Association, Inc.

Legal name

Midwest Medical Records Association, Inc.

Website

https://mmrainc.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

101–250 employees

Short description

MMRA is a private U.S. healthcare services and technology firm founded in 1994 that provides Release of Information (ROI) services and a proprietary software platform (MRVIEW, IQ Web, TRACQuest, RACTrack) to hospitals, clinics, and government agencies nationwide, processing PHI release and Medicare audit workflows on-site or remotely.

Ownership category

akta.pro rank

Headquarters

HQ city

Schaumburg

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Release of Information (ROI) Services: Core service providing healthcare facilities with reliable and well-managed release of information services. Services can be performed on-site at healthcare facilities or remotely, operating as a seamless extension of the facility.
2. Custom ROI Services: Comprehensive evaluation of each facility's ROI operations to devise optimal service plans with maximum benefits.
3. Breach Prevention Services: Services focused on preventing breaches and improperly released PHI.
4. S.W.A.T. Team Services: Secure Web Access Technology team services to help alleviate burdens caused by audits and workload issues.
5. Software Technology (IQ Web): Meaningful Use certified tracking and reporting software included with services, can be used as standalone system or linked to facility network.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Midwest Medical Records Association, Inc. (MMRA) provides Release of Information (ROI) services to healthcare facilities nationwide, either on-site or remotely, operating as a seamless extension of the facility's Health Information Management (HIM) department. The company employs HIM credentialed professionals to manage PHI release requests and bundles its services with a proprietary technology platform (MRVIEW, IQ Web, TRACQuest, RACTrack) that handles document management, tracking, audit response, breach prevention, and regulatory compliance.

Product overview

Midwest Medical Records Association, Inc. (MMRA) offers a comprehensive platform of ROI (Release of Information) technology solutions for healthcare facilities. The core platform consists of MRVIEW for document management and storage, IQ Web for tracking and reporting, and TRACQuest for online tracking and payment. These are complemented by specialized modules including RACTrack for audit management, Coding Management for coding workflow, esMD for Medicare audit submissions, Status Portal for request tracking, Requestor Kiosk for on-site PHI requests, and PDF conversion tools. The company provides both on-site and remote services, operating as a seamless extension of healthcare facilities' HIM departments.

Differentiator

Problem solved

Functional benefit

Brands

• MRVIEW: Software for scanning and storing paper documents permanently until purging is authorized, with comprehensive audit trail for compliance with privacy regulations.
• IQ Web
• TRACQuest
• RACTrack
• S.W.A.T.

Products and services

• IQ Web Meaningful Use (MU) certified tracking and reporting software for the release of information process; enables users to track, trend, and report on all populated system fields, includes a detailed audit trail to meet HIPAA security guidelines, and can be used as a standalone system or linked to the facility's network.
• TRACQuest Online tracking, payment, and delivery portal that allows requesters to see request processing steps, payment status, and when records are available for secure encrypted download; used by patients and requesters in healthcare, insurance, and legal contexts.
• RACTrack Web-based audit tracking tool that enables HIM departments to track RAC, MAC, CERT, PERM and other audits from initiation through rebuttal, appeal, and finalization, with deadline alerts, auto-generated appeal letters, auto-population from ADT and remittance data, and interactive dashboards.
• MRVIEW Document management software that compiles request data, scans and permanently stores paper documents, and prints on demand; provides a comprehensive audit trail documenting all information accessed or printed for compliance with privacy regulations.
• Requestor Kiosk Self-service kiosk units placed in hospital and clinic locations allowing requesters to securely request PHI without visiting the HIM department; includes real-time receptionist communication capability.
• Coding Management Software Software that manages the active coding process for in-house and remote coders; features automatic record assignment to coders, workflow monitoring, productivity reporting, instant messaging, image flagging, and EHR/encoder compatibility.
• esMD Electronic submission of medical documentation powered by Vyne FastAttach that processes requested health information for pre- and post-payment Medicare Audits (RAC, MAC, ZPIC, CERT, PERM, ADRs, DME PMD pre-authorization) through the CMS esMD gateway.
• Status Portal Web portal that minimizes phone calls to HIM departments by allowing commercial retrieval requesters (EMSI, PDC, EIS/IR Copy, Exam One, US Legal) to check request status using a claim number or MMRA request number.
• S.W.A.T. (Secure Web Access Technology) Services Secure Web Access Technology team service that helps healthcare facilities alleviate burdens caused by audits and workload issues by providing expert support for release of information processing.
• Release of Information (ROI) Managed Services Core managed service providing healthcare facilities with reliable and well-managed release of information services, staffed by HIM credentialed professionals and delivered on-site or remotely as a seamless extension of the facility.
• Custom ROI Services Professional service in which MMRA conducts a thorough evaluation of each facility's ROI operations to devise an optimal service plan designed for maximum benefits.
• Breach Prevention Services Professional services focused on preventing breaches and improperly released PHI at healthcare facilities, addressing what MMRA describes as a key concern and customer service risk for providers.

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature10 records

Partnerships

Three partnerships are on record, tiered core.

• CPR Technologies, Inc.coreTechnology or IntegrationCPR Technologies powers MMRA RACTrack, an easy-to-use web-based audit tracking tool for HIM departments. RACTrack enables tracking of audits (RAC, MAC, CERT, PERM, etc.) from beginning through end, including rebuttal, appeal, and finalization stages.
• Vyne (FastAttach)coreTechnology or IntegrationesMD powered by Vyne utilizing FastAttach software processes requested health information documentation for pre- and post-payment Medicare Audits through the esMD gateway to CMS Medicare Administrative Contractors and Recovery Audit Contractors.
• EpiccoreTechnology or IntegrationBi-directional interfaces with Epic EHR streamline workflow and enhance quality. This enables MMRA to provide needed information to support accounting of disclosures with all requests.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Verisma: Verisma offers release-of-information automation, disclosure management, and requestor portal services to healthcare providers; competes head-to-head with MMRA in mid-market and enterprise hospital accounts for outsourced ROI services.
• MRO Corp: MRO is one of the largest independent Release of Information (ROI) service providers in the US, serving hospitals and health systems with both on-site and remote ROI, audit management, and disclosure management technology — directly comparable to MMRA's core offering.
• ScanSTAT Technologies: ScanSTAT provides outsourced release-of-information, medical record retrieval, and HIM services to healthcare facilities and legal/insurance requesters — a focused regional/national peer with similar workflow and customer mix to MMRA.
• CIOX Health: CIOX Health (formerly IOD Incorporated/HealthPort) is the largest independent ROI provider in the US, serving thousands of hospitals and providers with release-of-information, coding, and clinical data services — directly comparable scale leader vs. MMRA.
• HealthMark Group: HealthMark Group is a direct competitor providing ROI, health information management, and patient intake/release solutions to hospitals, ambulatory centers, and health systems nationwide, with similar technology-led service delivery as MMRA.

Emerging players

• RecordQuest (by Healthmark): RecordQuest offers an online request portal for medical records retrieval used by requesters similar to MMRA's TRACQuest; serves as both an adjacent technology play and a partial-overlap service competitor in the requester-facing workflow.

Broad incumbents

• Epic Systems: Epic is the dominant enterprise EHR vendor and a Core integration partner of MMRA; broader incumbent because Epic's own patient-facing release, Care Everywhere interoperability, and disclosure tracking features compete with and enable third-party ROI providers.
• Oracle Health (Cerner): Oracle Health is a major enterprise EHR vendor with native release-of-information, interoperability, and HIE capabilities; broad incumbent competing for the same healthcare facility budgets and offering overlapping disclosure management functionality.
• 3M Health Information Systems (Solventum):

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/midwest-medical-records-association-inc.

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Midwest Medical Records Association, Inc.