What TAP.DE does

TAP.DE Solutions GmbH is a German IT consulting and services company headquartered in Straubing, founded in 2007, with additional offices in Munich and Berlin. The company operates as a specialized implementation, customization, and managed-services partner for the Matrix42 Enterprise Service Management platform, supplemented by complementary technology stacks covering endpoint security (DriveLock, Lookout, EgoSecure), remote connectivity (TeamViewer), and identity management (1Password, Yubico). TAP.DE serves mid-market and large enterprises, public sector institutions, and healthcare organizations primarily across the DACH region (Germany, Austria, Switzerland), with a documented reference base of 27+ named customers including Helm AG, SEMIKRON, Endress+Hauser, Styria Media, Universität Wien, and multiple Landratsämter.

The firm's core technology posture is integrator-first: it does not develop a proprietary ESM platform but builds proprietary AddOns and extensions on top of Matrix42 — most notably the DriveLock | Matrix42 Security Connector, which automates the creation of security incidents in Matrix42 from DriveLock endpoint events. It also operates a customer-facing service portal (serviceportal.tap.de/wm) and a TAP.DE Academy for training. AI capabilities are delivered through partner platforms (Matrix42 Intelligence, TeamViewer ONE) and cover ticket summarization, smart classification, semantic knowledge discovery, and proactive endpoint monitoring.

TAP.DE generates revenue through a mix of professional services (IT and process consulting, implementation, project management, security assessments, training), managed services and outsourcing (including full operational support of customer Matrix42 environments), and software/license reselling of its technology partner stack. Pricing is predominantly quote-based and engagement-specific, with one productized offering — the YubiKey Starter Paket at €890 — introduced in 2026. The company is privately held, CEO-led by Managing Director Michael Krause, has no disclosed external funding, and operates as a two-entity group (TAP.DE Solutions GmbH and TAP.DE Consulting GmbH). In 2026 it received the Matrix42 Partnership Excellence Award and the TeamViewer EMEA Growth Partner of the Year award, reinforcing its position as a top-tier channel partner in its niche.

Name

TAP.DE

Legal name

TAP.DE Solutions GmbH

Website

https://tap.de

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

TAP.DE Solutions GmbH is a German IT consulting firm that implements, customizes, and supports the Matrix42 Enterprise Service Management platform and complementary security, identity, and remote connectivity stacks, serving mid-market enterprises, healthcare providers, and public sector institutions across the DACH region.

Ownership category

akta.pro rank

Product category

IT Consulting and Managed Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Other Management Consulting Services (541618), Other Computer Related Services (541519)

SIC

Services-Computer Programming Services (7371), Services-Management Consulting Services (8742), Services-Management Services (8741)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB)

Keywords

• IT consulting services
• Workplace management consulting
• Endpoint security solutions
• IT service management
• Software asset management

Headquarters

HQ city

Straubing

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. IT Consulting & Professional Services: TAP.DE generates revenue primarily through IT consulting, process consulting, and business analytics services. The company offers implementation & customization, IT consulting, operation support, outsourcing, project management, security assessment, strategy consulting, and training — all delivered by a specialized consulting team.
2. Managed Services & Outsourcing: The company provides ongoing managed services and outsourcing engagements, including full Betriebsunterstützung (operational support) for Matrix42 environments, enabling customers to outsource day-to-day IT service management operations to TAP.DE.
3. Software & Subscription Sales: TAP.DE sells and resells software licenses and subscriptions from its technology partners (Matrix42, TeamViewer, DriveLock, Lookout, 1Password, Yubico) as part of its bundled solutions. The AGB documentation covers conditions for software sales, subscriptions, and software maintenance/support.
4. Training & Academy Services: The company offers a TAP.DE Academy with structured training programs, webcasts, and events to educate customers and prospects on its technology stack and best practices.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

TAP.DE is an IT consulting and services company that implements, customizes, and extends the Matrix42 Enterprise Service Management platform and complementary partner technologies (TeamViewer, DriveLock, Lookout, 1Password, Yubico) for mid-market and enterprise customers. The company delivers workplace management, IT service management, endpoint security, and compliance consulting, supplemented by proprietary add-ons such as the DriveLock | Matrix42 Security Connector and a web-based Customer Portal.

Product overview

TAP.DE Solutions GmbH is an IT consulting and services company (founded over 19 years ago, based in Straubing, Germany) that operates as a specialized implementation and extension partner for the Matrix42 Enterprise Service Management platform, supplemented by proprietary add-ons and a portfolio of security, identity, and remote connectivity solutions. Its core offering is the implementation and customization of the Matrix42 platform — encompassing Service Desk, Service Catalog, IT Asset Management (ITAM), Software Asset Management (SAM), UEM/Empirum (client management), and SaaS Management — augmented by proprietary TAP.DE AddOns (most notably the DriveLock | Matrix42 Security Connector), a Customer Portal for ongoing service management, and training via the TAP.DE Academy. These are complemented by endpoint security implementations (DriveLock, Lookout, EgoSecure), remote support and connectivity (TeamViewer), and identity management (1Password, YubiKey), all delivered as part of integrated consulting engagements rather than standalone product sales.

Differentiator

Problem solved

Functional benefit

Brands

• TAP.DE Erweiterungen: Extensions and add-ons for Matrix42 solutions including DriveLock & Matrix42 Security Connector
• TAP.DE Serviceportal
• TAP.DE Akademie

Products and services

• Matrix42 Implementation & Customization Implementation, configuration, and customization of the Matrix42 Enterprise Service Management platform, including Service Desk, Service Catalog, Asset Management, IT Asset Management (ITAM), Software Asset Management (SAM), UEM/Empirum, and workflow automation across customer environments. Target customers are mid-market and large enterprises plus public sector institutions in the DACH region.
• IT Consulting & Process Consulting Strategic and operational consulting across Workplace Management, IT Service Management, Data Protection, Compliance, Business Analytics, and Enterprise Service Management. Services include strategy consulting, IT consulting, process optimization, and business process redesign for enterprise and public sector customers.
• Operation Support & Outsourcing Ongoing managed services and outsourcing engagements, including full Betriebsunterstützung (operational support) for Matrix42 environments, enabling customers to outsource day-to-day IT service management operations to TAP.DE. Targets enterprise and public sector customers.
• Security Assessment Security assessment services evaluating customer IT environments for endpoint security, mobile threat prevention, password security, and compliance posture. Delivered as part of the consulting portfolio for enterprise and public sector customers.
• Endpoint Security Implementation Design, implementation, and management of endpoint security solutions using partner platforms including DriveLock (endpoint protection, zero-trust security, device control, application control), Lookout (mobile threat prevention for iOS and Android), and EgoSecure. TAP.DE is an EXPERT Partner of DriveLock. Target customers are enterprises, public sector, and healthcare organizations.
• Remote Support & Connectivity (TeamViewer) Implementation and support of TeamViewer remote connectivity and TeamViewer ONE platforms, providing remote control, proactive remote support, and digital workplace integration. TAP.DE was awarded TeamViewer EMEA Growth Partner of the Year 2026. Target customers are enterprises and public sector institutions.
• DriveLock | Matrix42 Security Connector Add-on Proprietary TAP.DE-developed add-on that operationalizes DriveLock security events directly in Matrix42 ITSM. Security incidents (malware detections, device control violations, encryption anomalies, policy breaches) are automatically transferred via API/webhook to Matrix42, creating Security Incidents with priority, category, assignee, SLA, and escalation workflows — eliminating manual case handling and media breaks between DriveLock and Matrix42. For Matrix42 and DriveLock customers.
• TAP.DE Customer Portal Proprietary web-based customer portal providing centralized access to ticket status, scheduled consultant appointments, hotfix and update information, and direct support interface. Available to all TAP.DE customers as part of ongoing service delivery.
• Password & Identity Management Implementation of 1Password enterprise password management and YubiKey hardware-based MFA solutions, including YubiKey as a Service for phishing-resistant FIDO2 authentication. Solutions integrate with Microsoft Entra ID, Okta, and Ping Identity. Lifecycle management is supported via Appterix SaaS. For enterprise customers seeking identity and access protection.
• YubiKey Starter Paket Packaged consulting and product bundle for digital identity protection combining YubiKey 5 NFC hardware tokens with Appterix SaaS lifecycle management. Includes 2 YubiKey 5 NFC tokens, 30-day Appterix SaaS access, and 6 hours of consulting. Priced at EUR 890 as a starter offering for organizations beginning their passwordless/MFA journey.
• TAP.DE Academy (Training) Training programs including Matrix42 training courses, technology workshops, webinars, and certification preparation. Training is offered both online and in person, and is promoted through events such as the Matrix42 Summer Akademie. Targets customers, prospects, and partner ecosystem participants.
• Matrix42 SaaS Management Module within the Matrix42 platform providing visibility and control over SaaS and cloud software applications. Enables identification of unused licenses, detection of Shadow IT, spend management, and optimization of SaaS contracts. For enterprise IT and procurement teams.

Quantifiable outcome

• Customer saved 800,000 euros through Used Software deployment
• +4 more outcomes

Named customers29 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability6 records

Feature2 records

Partnerships

Six partnerships are on record, tiered primary and core.

• Matrix42primaryTechnology or IntegrationMatrix42 is TAP.DE's primary technology platform partner. TAP.DE is one of Matrix42's top-performing and most awarded partners globally, serving as an authorized reseller, implementation partner, and strategic advisor. The partnership covers the full Matrix42 portfolio including UEM/Empirum, Enterprise Service Management, IT Asset Management, and SaaS Management. TAP.DE won the Partnership Excellence Award at Matrix42 EPC 2026 in Nizza and has been recognized as the most successful Matrix42 partner worldwide.
• TeamViewerprimaryTechnology or IntegrationTeamViewer is a key remote connectivity and remote support technology partner. TAP.DE was awarded TeamViewer EMEA Growth Partner of the Year 2026 and serves as an authorized partner promoting TeamViewer ONE for proactive IT operations, remote support, and digital workplace management. The partnership focuses on integrated remote connectivity within the broader workplace management ecosystem.
• DriveLockcoreTechnology or IntegrationDriveLock is TAP.DE's endpoint protection and Zero Trust security partner. TAP.DE was named EXPERT Partner of DriveLock, representing a strong alliance for secure and sovereign endpoints. TAP.DE has also developed a proprietary DriveLock | Matrix42 Security Connector that integrates DriveLock security events directly into Matrix42 ITSM workflows, enabling automated security incident management.
• LookoutcoreTechnology or IntegrationLookout is TAP.DE's mobile security partner, providing Mobile Threat Prevention solutions for Android and iOS devices. TAP.DE and Lookout jointly offer mobile security assessments and promote Lookout's modern Mobile-First security approach that analyzes device behavior, applications, network connections, identities, and threats in real time.
• 1PasswordcoreTechnology or Integration1Password is TAP.DE's password management partner. TAP.DE integrates 1Password as part of its security portfolio, providing organizations with transparency and control over credentials as part of a holistic identity protection strategy.
• YubicocoreTechnology or IntegrationYubico is TAP.DE's multifactor authentication partner, specializing in hardware-based phishing-resistant authentication via YubiKey devices. TAP.DE offers YubiKey as a Service, combining YubiKey hardware with Appterix lifecycle management SaaS. The partnership enables passwordless rollouts in days rather than months.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Allgeier SE: German-listed IT services group providing consulting, software, and operations support across enterprise IT. Competes for similar ITSM, workplace management, and security consulting engagements in DACH.
• Computacenter: Large UK-headquartered IT infrastructure and services provider with significant DACH operations. Overlaps with TAP.DE in workplace, endpoint security, and ITSM consulting, typically serving larger enterprises and public sector accounts.
• CANCOM SE: German IT services provider focused on hybrid cloud, workplace, and managed services for mid-market customers. Overlaps with TAP.DE in endpoint management, ITSM, and security consulting in the DACH region.
• Avanade: Joint venture between Accenture and Microsoft focused on Microsoft-based digital and IT services. Competes with TAP.DE for workplace, ITSM, and identity projects at larger enterprises, particularly those standardizing on Microsoft platforms.
• SoftwareOne: Global software and cloud licensing, SAM, and IT services provider with strong DACH footprint. Competes with TAP.DE in software asset management and ITAM consulting for mid-market and enterprise clients.
• Bechtle AG: One of Europe's largest IT system integrators and managed services providers, headquartered in Germany. Bechtle competes with TAP.DE across Matrix42/ITSM, endpoint management, and public-sector IT contracts in the DACH region, but at much larger scale and with broader vendor coverage.
• Logicalis: Global IT solutions and managed services provider with DACH presence. Competes in workplace, endpoint security, and ITSM consulting for mid-to-large enterprises across regulated industries.

Direct peers

• Glück & Kanja Consulting AG: German IT consulting firm specializing in Microsoft enterprise mobility, security, and communications. Competes for endpoint security, identity, and modern workplace engagements in the same DACH mid-market and public-sector segments.
• SVA System Vertrieb Alexander GmbH: German IT system integrator with a strong Matrix42 partnership and similar focus on workplace, ITSM, and security for mid-market and enterprise customers. Among the most direct competitive comparables in the DACH Matrix42 channel.

Others

• Matrix42 AG: The primary software vendor whose platform TAP.DE implements. While not a direct competitor in services, Matrix42 occasionally sells direct or via larger SIs that compete with channel partners like TAP.DE for the same enterprise accounts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xtwitter.com/tap_de
• YouTubeyoutube.com/user/TAPDesktopSolutions
• Facebookfacebook.com/www.tap.de
• Instagraminstagram.com/tap_de5

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TAP.DE