What PH Jones Group does

PH Jones Group, trading name of British Gas Social Housing Limited, is a UK heating services contractor specialising in the social housing sector. Founded in 1963 and operating as a wholly-owned subsidiary of Centrica since British Gas acquired its social housing and facilities management division in 2011, the business delivers installation, maintenance, repair, and 24/7 emergency cover for central heating systems across social housing stock in England, Scotland, and Wales. The company serves over 60 social housing providers and local authorities managing more than 181,000 homes through 15 regional offices and a national Service Partner subcontractor network, with directly employed engineers holding Gas Safe, HETAS, BPEC, and OFTEC accreditations. It also installs and maintains net-zero technologies including air source, ground source, and hybrid heat pumps, photovoltaic solar systems, smart storage heaters, hot water cylinders, home batteries, and EV charging points, increasingly delivered through government decarbonisation funding schemes such as the Social Housing Decarbonisation Fund.

The core technology platform consists of Pilot, a bespoke work management system providing real-time engineer field data and customer journey management, and Cosmos, an integrated complaints resolution system. A customer-facing "On My Way" SMS tracking service provides real-time engineer arrival information. Operations are supported by Centrica Business Solutions' Demand Response technology, which orchestrates connected appliances and storage heaters against grid conditions via Hive Hubs and smart meters. The business holds a comprehensive compliance accreditation stack spanning ISO 9001, 14001, 45001, NICEIC, Gas Safe, MCS, HETAS, OFTEC, Constructionline, Trustmark, SafeContractor, CHAS, and PAS 2035, functioning as procurement gatekeepers in social housing tenders. Performance metrics include 99.7% average gas safety compliance across the portfolio and an NPS of 62 (May 2021).

Revenue is generated primarily through long-term managed service contracts with social housing providers and local authorities, supplemented by one-time installation work and recurring emergency cover subscriptions. Pricing is determined bilaterally through public procurement frameworks (Fusion 21, Procure Plus, Procurement for All) and direct competitive tenders; no pricing is publicly disclosed. The go-to-market is exclusively B2B enterprise field sales targeting housing associations, local authorities, and registered social landlords, with marketing driven by case studies, social value programmes, and procurement framework relationships rather than direct consumer channels.

Name

PH Jones Group

Legal name

British Gas Social Housing Limited

Website

https://phjones.co.uk

Company type

Private

Founded year

1963

Operating status

Operating

Headcount range

501–1,000 employees

Short description

PH Jones Group is a UK heating services contractor serving social housing providers and local authorities, delivering installation, maintenance, repair, and net-zero heating solutions across 181,000+ homes from 15 regional offices. Operating as a Centrica subsidiary, it runs 50+ maintenance contracts with 60+ clients.

Ownership category

akta.pro rank

Product category

Social Housing Heating Services

NAICS

Facilities Support Services (561210)

akta.pro primary industry

Heat Pump Repair & Maintenance (HSAOAHAD)

Keywords

• Social housing heating
• Heating installation services
• Boiler maintenance contracts
• Heat pump installation
• Property maintenance services

Headquarters

HQ city

Runcorn

HQ country

United Kingdom

HQ region

Europe

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Social Housing Services: Service, repair and installation contracts with social housing providers, local authorities and housing associations. Revenue generated through long-term maintenance contracts covering heating systems, boilers, and renewable technologies across residential properties.
2. Heating System Installations: Installation of central heating systems, boilers, heat pumps, and renewable energy solutions for social housing providers. Includes both planned replacement programs and responsive installations following breakdowns.
3. 24/7 Emergency Repairs: Round-the-clock breakdown and emergency cover services for social housing residents, managed by dedicated call handlers 24 hours a day, 365 days a year.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

PH Jones Group delivers heating installation, repairs, maintenance, and renewable technology services to social housing providers, local authorities, and housing associations across England, Scotland, and Wales. The company provides 24/7 emergency cover, gas safety compliance checks, and a portfolio of net zero carbon solutions including heat pumps, solar PV, and smart storage heaters, supported by proprietary work management (Pilot) and complaints (Cosmos) systems.

Product overview

PH Jones is a social housing heating services company offering a comprehensive portfolio of heating, installation, and maintenance services. The core offering consists of repairs and maintenance services and installations, supplemented by a range of net zero carbon technologies including heat pumps (air, ground, and hydro), hybrid heat pumps, condensing boilers, photovoltaic solar systems, advanced hot water cylinders (including Mixergy brand), smart storage heaters, insulation, home batteries, EV charging points, and demand response systems. Operations are supported by proprietary digital platforms: Pilot (work management system with real-time field data) and Cosmos (complaints management system). The company serves social housing associations and local authorities across England, Scotland, and Wales.

Differentiator

Problem solved

Functional benefit

Products and services

• Repairs and Maintenance Comprehensive maintenance services for social housing including 24-hour breakdown and emergency cover, routine maintenance for multi-fuel appliances, and annual gas safety checks with 99.7% compliance across the social housing portfolio.
• Installations Full heating system and appliance installation services covering gas, electrical, oil and renewable fuel options, including electrical rewires and upgrades. Includes off-grid solutions via fuel switching and renewable heating solutions.
• Heat Pumps Air source, ground source, and hydro source heat pumps with efficiencies of approximately 300%, supporting net zero carbon transition with zero emissions operation for social housing properties.
• Photovoltaic Solar Systems Solar PV systems converting light energy to electricity, available with string inverters, optimized string inverters, or microinverters, supporting home batteries, EV charging, and hot water cylinder integration.
• Hot Water Cylinders Advanced hot water cylinders including Mixergy brand with top-down heating, up to 40% lower hot water bills, automatic usage learning, and cloud connectivity for remote diagnostics.
• Smart Storage Heaters

Quantifiable outcome

• Average gas safety compliance at 99.7% across social housing portfolio
• +4 more outcomes

Named customers31 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Glen DimplexcoreStrategic or Co-development Partner · 1 October 2023Partnership with Glen Dimplex alongside Midland Heart for the Net Zero Initiative Award. Joint trial using smart home heating devices (Dimplex Quantum storage heaters) to help balance supply and demand on the grid. This was an industry first project that paved the way for household-led demand-side approach to energy flexibility in the UK.
• Midland HeartcoreStrategic or Co-development Partner · 1 October 2023Partnership with Glen Dimplex and PH Jones for the Net Zero Initiative Award. Midland Heart is a housing association that participated in the smart home heating trial using Dimplex Quantum storage heaters and demand response technology to help balance supply and demand on the grid.
• Brighton & Hove City CouncilcoreStrategic or Co-development Partner · 1 June 2023New long-term partnership mobilised in 2023 with Brighton & Hove City Council covering servicing, maintenance and installation of gas, renewable and communal heating systems across the council estate. PH Jones previously worked with the council until 2016 and now welcomes over 12,000 new customers. 19 new employees TUPE transferred to support the contract.
• Centrica Business SolutionscoreTechnology or IntegrationPH Jones leverages Centrica Business Solutions for deploying Demand Response technologies. Centrica Business Solutions holds many patents in Demand Response technology and has been delivering these solutions commercially and internationally for ten years. They can scale solutions to client needs.
• British Gas (Dimplex Quantum Tariff)coreGTM or Marketing PartnerResidents with Dimplex Quantum storage heaters can access the British Gas Economy 7 smart tariff with reduced night-time rate of 9.9p per kWh. British Gas provides exclusive tariffs for customers with compatible heating technologies installed by PH Jones.
• Match My ProjectminorGTM or Marketing PartnerMatch My Project is a platform used by PH Jones to arrange social value activities with clients like Onward Homes. The platform connects businesses with schools and community projects for career support, work experience, and volunteering initiatives.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Wates Property Services: UK private property services provider delivering planned maintenance, responsive repairs, and retrofit works to social housing landlords. Competes for similar framework contracts and serves the same housing association and local authority customer segment.
• Mears Group: UK-listed provider of maintenance and repair services to social housing with a comparable client base of local authorities and housing associations. Operates a directly employed workforce delivering planned and responsive maintenance including heating-related works.
• Morgan Sindall Property Services: Property services division of UK-listed construction group Morgan Sindall, delivering maintenance, refurbishment, and retrofit to housing associations and the public sector. Directly comparable in social housing maintenance focus and decarbonisation delivery.
• Sureserve Group: UK-listed group providing heating, compliance, and energy services primarily to social housing providers and the public sector. The most directly comparable peer in scale, customer base (housing associations, local authorities), and service mix (gas safety, heating maintenance, renewables).
• Everwarm: UK heating services contractor focused on social housing, local authorities, and public sector decarbonisation projects. Directly comparable in heating installation, retrofit, and renewable technology delivery to similar customer base.
• Keepmoat: UK residential property services provider with a dedicated social housing maintenance and refurbishment offering. Competes for similar planned maintenance and decarbonisation framework contracts across UK housing stock.

Broad incumbents

• Mitie: UK-listed facilities management and property services provider with a social housing and public sector maintenance offering. Broader portfolio than PH Jones but overlaps in heating, building maintenance, and energy services delivery.
• Engie UK: UK arm of global energy and facilities services group providing heating, building services, and energy management to public sector and residential customers. Overlaps with PH Jones in heating services, energy efficiency, and decarbonisation delivery.
• Kier Group: UK-listed infrastructure and property services group with a significant social housing maintenance and facilities management operation. Larger and more diversified than PH Jones but competes for overlapping maintenance and decarbonisation contracts.
• Dalkia UK: UK energy services provider delivering heating, building energy management, and low-carbon solutions to public sector, social housing, and commercial clients. Comparable in heating services and decarbonisation focus, though broader in industrial and commercial exposure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/britishgas
• LinkedInlinkedin.com/company/ph-jones

Compliance15 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PH Jones Group