Clear Voice

What Clear Voice does

Clear Voice (legally Migrant Help Trading Ltd., Company No. 05684239) is a UK-based language services provider operating since 2007 as a wholly owned subsidiary of the Migrant Help charity. The company delivers interpreting, translation, and accessibility services across 260+ languages to public, private, and non-profit sector clients, including enterprise accounts such as Tesco, Lloyds Banking Group, and Worcestershire County Council, alongside a long tail of charity and NGO clients. As a social enterprise, 100% of profits are donated to Migrant Help to support work with refugees, asylum seekers, and victims of exploitation.

The core platform supports three interpreting modalities (on-demand telephone, video remote, and face-to-face), document and multimedia translation, marketing transcreation, transcription, BSL interpreting, and Braille/Easy Read production. Technical infrastructure is built around a self-service web platform and iOS/Android mobile apps enabling 24/7 access, with integration into Microsoft Teams, Zoom, and Google Meet for video sessions. Linguists are sourced from a vetted pool of approximately 3,400 professionals with DBS checks and industry certifications, supplemented by the InPower Project which trains refugees to Level 3 community interpreter qualification.

The commercial model is primarily usage-based: pay-as-you-go telephone interpreting with no minimum commitment, pre-booked sessions with minimum booking lengths, and project-based translation quotes. Enterprise clients receive dedicated account coordinators, while public-sector clients are accessed via procurement frameworks. Pricing is not publicly disclosed. The company holds ISO 9001, ISO 18841, Cyber Essentials, and SEUK Certified credentials, plus ATC and ITI corporate memberships. In 2023–24, the company delivered £3.3 million in measured social value under the Social Value TOM System. Leadership includes Jane Freeman (Head of Business Development), Rachael Tew (Head of Partnerships), and Helen Simmons (Social Value Manager).

Name

Clear Voice

Legal name

Migrant Help Trading Ltd.

Website

https://clearvoice.org.uk

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Clear Voice is a UK-based social enterprise providing interpreting, translation, and accessibility services in 260+ languages to public, private, and charity sector clients, operating as a wholly owned subsidiary of the Migrant Help charity with 100% of profits donated to refugee support.

Ownership category

akta.pro rank

Product category

Interpretation and Translation Services

NAICS

Translation and Interpretation Services (541930), Translation and Interpretation Services (54193)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Multilingual/Translation Communication Apps (BPAMACAJ)

akta.pro secondary industry

Multilingual Multimedia Localization (Subtitling, Dubbing, Voiceover) (MPAAANAH)

Keywords

• Language interpreting services
• Translation services
• Accessibility services
• Social enterprise interpreting
• Multilingual communication services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. On-Demand Telephone Interpreting: Pay-as-you-go telephone interpreting service where clients only pay for actual usage. No cancellation fees or minimum charges. Charges based on time used.
2. Pre-booked Interpreting Services: Pre-booked telephone and video interpreting charged for full booked session length. Face-to-face interpreting has minimum one-hour charge, then 15-minute increments. Sign Language/Deaf Relay appointments have 14-day cancellation policy.
3. Translation Services: Document translation, multimedia translation, and transcription services. Quotes provided before work begins. Translations cannot be cancelled once translators are engaged.
4. Accessibility Services: BSL interpreting, Braille and Easy Read services provided as part of comprehensive language services offering

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Clear Voice provides professional language services across over 260 languages, including on-demand telephone interpreting, video remote interpreting, face-to-face interpreting, document translation, multimedia translation, transcreation, transcription, and accessibility services such as BSL interpreting and Braille/Easy Read production. Services are delivered by a vetted pool of professional linguists and accessed via a self-service platform, mobile apps, or dedicated account management for enterprise and public-sector clients in the UK.

Product overview

Clear Voice is a social enterprise providing a complete suite of language services spanning interpreting, translation, and accessibility. The core interpreting services include Telephone Interpreting (on-demand, 24/7, pay-as-you-go), Video Interpreting (for planned complex conversations), and Face to Face Interpreting (in-person appointments). Translation offerings cover Document Translation, Multimedia Translation (videos, audio with culturally accurate scripts), Marketing Content Localisation (transcreation), and Transcription services. Accessibility services include BSL Interpreting and Braille & Easy Read document production. All services operate across over 260 languages and are delivered by professionally qualified linguists, with the company reinvesting 100% of profits to support refugees and vulnerable people through its parent charity Migrant Help.

Differentiator

Problem solved

Functional benefit

Brands

• InPower Project: A programme that fully funds refugees through vocational education to become professional interpreters. Once qualified, graduates can work as freelance interpreters with Clear Voice.

Products and services

• Telephone Interpreting On-demand telephone interpreting service connecting clients with professional interpreters across over 260 languages, available 24/7 on pay-as-you-go pricing with average 30-second connection time. Designed for UK organizations that need immediate spoken-language support without booking.
• Video Interpreting Video-based interpreting service that allows all participants to see each other and the interpreter, suitable for planned, complex, or sensitive conversations. Compatible with Microsoft Teams, Zoom, Google Meet, and Clear Voice's own applications.
• Face to Face Interpreting In-person interpreting service for appointments where physical presence is required, with interpreters paid for duration, travel time, and reimbursed for travel costs. Used for legal, medical, and council appointments where on-site attendance is essential.
• Document Translation Written translation of documents across more than 260 languages by professional linguists with subject matter expertise, with quality assurance through translation and proofreading by two native speakers.
• Multimedia Translation Translation and adaptation of multimedia content including videos, audio, and animations, with culturally accurate scripts, on-camera linguists, and post-production support.
• Marketing Content Localisation (Transcreation) Transcreation service that adapts marketing content for different cultures and markets, ensuring messages resonate with local audiences while maintaining brand voice.
• Transcription Audio and video transcription service capturing verbal communication from recordings into written text, delivered by native English speakers with experience across accents and dialects.
• BSL Interpreting British Sign Language interpreting service delivered primarily via video to widen interpreter availability, with face-to-face options provided in locations with sufficient demand.
• Braille and Easy Read Production of Braille and Easy Read documents for visually impaired individuals or those with learning difficulties, supporting accessible communication alongside spoken-language services.

Quantifiable outcome

• £3.3 million social value delivered in 2023-24
• +6 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• Lloyds Banking GroupcoreStrategic or Co-development Partner · 1 January 2025Clear Voice partnered with Lloyds Banking Group to improve access to essential financial services for consumers disadvantaged by lack of English fluency. The collaboration won the Silver Award for 'Collaboration' at the 2025 Collaboration Network Awards, recognizing joint efforts to ensure financial services are accessible in a fair, clear and compassionate manner. This partnership sets a benchmark for retail banking and financial services in addressing language as a vulnerability.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• LanguageLine Solutions: The global market leader in telephone, video and face-to-face interpreting across 200+ languages, serving public-sector, healthcare and enterprise clients. Direct comparable to Clear Voice on modality, customer mix and on-demand interpreter delivery model.
• DA Languages: UK-based interpreting and translation provider with a strong public-sector and NHS focus, offering telephone, video and face-to-face interpreting across many languages. Closely overlaps Clear Voice's UK public-sector customer base and service mix.
• Word360: UK language services provider offering interpreting, translation and accessibility services to NHS, local authorities and private clients. Comparable in size, geography and customer profile to Clear Voice.
• The Big Word: UK-headquartered translation and interpreting company serving public and private sector clients globally, including government frameworks. Direct competitor in the UK interpreting and translation market.
• Translate Plus: UK-based language services provider offering translation, localisation and multimedia services to enterprise clients. Comparable offering in translation and transcreation with similar UK mid-market positioning.

Broad incumbents

• Capita Translation and Interpreting: Large UK outsourcer offering language services as part of a broader public-sector portfolio, including framework contracts with NHS and central government. Competes directly with Clear Voice in regulated UK tenders but with vastly greater scale.
• Lionbridge: Global enterprise language-services provider offering translation, localisation and interpreting across virtually all industries. Overlaps with Clear Voice on multilingual communication services but at much larger scale.
• RWS Holdings: UK-listed global language services and intellectual property services group (formed from SDL). Competes with Clear Voice in translation, localisation and multimedia language services for enterprise and public-sector clients.

Emerging players

• Bilinguala: Smaller UK interpreting agency focused on public-sector and community interpreting. Comparable service offering but smaller scale and narrower customer footprint than Clear Voice.
• Sign Solutions: UK specialist in British Sign Language interpreting and Deaf accessibility services. Overlaps with Clear Voice's BSL and accessibility sub-segment, addressing the same regulatory accessibility requirements.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/clearvoiceuk
• Xx.com/ClearVoiceUK
• Facebookfacebook.com/ClearVoiceUK

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clear Voice