What TeleMatrix does

TeleMatrix, established in 1986 and headquartered in Colorado Springs, Colorado, designs and manufactures telephones specifically engineered for hotel and hospitality environments. The company operates as a brand within the privately held Cetis, Inc. corporate family alongside sister brands Teledex and Scitec, sharing engineering, distribution, and support infrastructure. TeleMatrix's product portfolio spans the 9700, 9600, 3500, 3300, 3100, Retro, Trimline, USB, and SpectrumPlus series, covering corded and cordless configurations in both traditional analog and VoIP/SIP variants, plus a UCD100 universal USB charging station. Products are differentiated by hospitality-specific design choices including customizable faceplates, color options (Black, Cool Gray, Ash), handset kit variants, and form factors tailored to guest rooms, lobbies, and common areas. SIP/VoIP interoperability certifications and hybrid analog/VoIP capability address the mixed telephony environments common in hotel properties.

The business model is hardware sales: one-time purchases of guest room phones, lobby phones, common area phones, and USB charging solutions sold through a global network of channel partners and resellers. Pricing is quote-based and not publicly disclosed, with spares and replacement phones available through a direct order form. TeleMatrix serves a single vertical, hotels and hospitality, with regional sales and support contacts covering North America, Caribbean/Latin America, Europe, Asia/Pacific, the Middle East, and Africa, backed by physical offices in Colorado Springs, Beijing, Milton Keynes, Dubai, and Mumbai. Marketing is conducted via the corporate website, LinkedIn, Facebook, Twitter, YouTube, and Vimeo channels aimed at hotel procurement decision-makers and channel partner recruitment.

Name

TeleMatrix

Legal name

Cetis, Inc.

Website

https://telematrix.net

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

TeleMatrix, founded in 1986 and based in Colorado Springs, designs and manufactures analog and VoIP hotel telephones plus USB charging stations, sold globally through channel partners to the hospitality industry as a brand of Cetis, Inc.

Ownership category

akta.pro rank

Headquarters

HQ city

Colorado Springs

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Operations, Personnel, Marketing or Sales, Technology or R&D

Revenue model

1. Hotel Phone Hardware Sales: Sale of hotel telephone hardware including corded, cordless, VoIP, and analog models across multiple product series (9700, 9600, 3500, 3300, 3100, Retro, USB, Trimline). Revenue is generated through one-time hardware purchases, with spares and replacement phones also available for purchase.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

TeleMatrix designs and manufactures a portfolio of hotel-grade telephones for the hospitality industry, including corded, cordless, analog, and VoIP/SIP phones for guest rooms, lobbies, and common areas. Products span multiple series (9700, 9600, 3500, 3300, 3100, Retro, Trimline, USB, and SpectrumPlus) with customizable color and handset options, and are sold globally through a channel partner network.

Product overview

TeleMatrix offers a comprehensive portfolio of hotel phones designed for guest rooms, lobbies, and common areas. The product lineup spans multiple series (9700, 9600, 3500, 3300, 3100, Retro, Trimline, USB, and SpectrumPlus) providing VoIP and analog corded/cordless options. The 9700 and 9600 series feature cordless designs with multiple frequency bands and USB charging, while the 3500/3300/3100 series offer corded configurations. The Retro series adds classic styling for common areas. The USB charging station provides guest device charging. All products support customization through color options and handset kits, with global support for both VoIP (SIP) and analog technologies.

Differentiator

Problem solved

Functional benefit

Products and services

• 9700 Series Hotel Phones Premium VoIP and analog cordless hotel phones with multiple handset options (1L/2L), frequency bands (1.9GHz, 1.8GHz, 2.4GHz, 1910-1920MHz, 1905MHz), and color variants (Black, Cool Gray). Available with USB charging capability and various handset kit configurations. Designed for hotel guest rooms requiring cordless flexibility.
• 9600 Series Hotel Phones VoIP and analog cordless hotel phones with 1.9GHz and 1.8GHz frequency options, available in Ash and Black colors with optional color accent handset kits. Designed for hotel guest rooms.
• 3500 Series Hotel Phones VoIP and analog corded hotel phones available in multiple configurations including Lobby, Basic, and Trimline variants. Supports 1L/2L lines with various handset kit options (5GSK, 10GSK) and includes USB charging capability on select models. Designed for hotel guest rooms, lobbies, and common areas.
• 3300 Series Hotel Phones VoIP and analog corded hotel phones with Lobby, Basic, and Trimline configurations. Available in Ash and Black with optional speaker and multi-line variants. Designed for hotel guest rooms, lobbies, and common areas.
• 3100 Series Hotel Phones Analog corded hotel phones with curved design to match modern guest room aesthetics. Available in Lobby, Basic, and speaker variants with 1L/2L configurations. Designed for hotel guest rooms.
• Retro Series Hotel Phones Classic analog corded hotel phones designed for hotel common areas like lobbies and elevator landings to add elegance and style to the decor.
• Trimline Series Hotel Phones Slim-profile analog corded hotel phones available in 1L configuration in Ash and Black color options. Designed for hotel guest rooms.
• USB Series Charging Stations Universal USB charging station (UCD100) for hotel guest rooms, available in Ash and Black colors. Designed to provide guest device charging in hotel rooms.
• SpectrumPlus Series Hotel Phones Hotel phone series including SP100, SP300, and SP400 models for various hospitality applications. Designed for hotel guest rooms and common areas.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered parent company, sister brand and regional partner.

• Cetisparent companyOthersTeleMatrix is a brand under Cetis, Inc. The company is part of the Cetis family of hospitality phone brands, sharing resources and distribution with other Cetis brands including Teledex and Scitec.
• Teledexsister brandOthersTeledex is a sister brand under the Cetis corporate umbrella, serving the hospitality phone market alongside TeleMatrix.
• Scitecsister brandOthersScitec is another brand under Cetis, Inc., mentioned on the support page as Scitec customers being supported worldwide.
• Cetis Beijingregional partnerStrategic or Co-development PartnerBeijing-based operation under Cetis serving the China/Asia market, located at Unit 1210, Rui-Chen International Centre, Beijing.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Mitel: Mitel is a broad business communications incumbent with SIP desk phones and hospitality/PBX integrations. Comparable at the SIP endpoint level and from a buyer standpoint (IT/telecom), but serves a much wider enterprise and SMB market beyond hospitality.
• Alcatel-Lucent Enterprise: ALE offers hospitality-optimized desk phones and communication servers aimed at hotels and large venues. Directly comparable in target vertical and SIP endpoint offering, though ALE operates as part of a much broader enterprise communications portfolio.
• Cisco (Webex/Collaboration): Cisco provides SIP/VoIP desk phones and UC platforms widely deployed in hotels via PBX integration. Comparable at the SIP endpoint / interoperability layer and competes for the same hospitality IT procurement budgets, though Cisco's portfolio extends far beyond hospitality phones.
• Poly (HP Poly): Poly (now part of HP) is a major business communications and conferencing endpoint vendor with SIP desk phones. Comparable in SIP/VoIP capability and enterprise buyer overlap, but a much broader UC and conferencing focus than TeleMatrix.
• VTech Communications: Large incumbent in corded and cordless phones (including hospitality SKUs) sold globally through retail and commercial channels. Overlaps with TeleMatrix on hotel corded/cordless form factors but operates at far greater scale and across consumer plus commercial segments.

Direct peers

• Bittel: Chinese manufacturer specializing in hotel guestroom telephones, including corded, cordless, and VoIP/SIP models. Directly comparable product offering and target customer (global hotel chains), and a frequent price-side competitor on large hospitality bids.
• Teledex: Direct peer — a sister hospitality phone brand under the same Cetis, Inc. parent, offering competing hotel deskphone and cordless VoIP products with overlapping channels and customer base. Highly comparable in product, customer (hotels), and GTM.
• Fanvil: Chinese VoIP phone maker with a sizable hotel/hospitality desk-phone line and SIP interoperability focus. Comparable in product category and SIP/VoIP interoperability orientation, increasingly active in the same hotel procurement channels as TeleMatrix.
• Scitec (Scitec, Inc.): Another Cetis-owned hospitality phone brand. Directly comparable in product category (hotel phones), customer segment, and global channel structure; competes for the same hospitality RFQs as TeleMatrix.

Others

• Cetis, Inc. (parent): Cetis, Inc. is TeleMatrix's parent company and the manufacturer of record for all TeleMatrix, Teledex, and Scitec products. Relevant as the corporate parent and OEM rather than a peer in the competitive sense; included to clarify the corporate structure underlying TeleMatrix.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/telematrix_news
• YouTubeyoutube.com/watch?v=jT-CzBSl4kg
• Facebookfacebook.com/181769098526208
• LinkedInlinkedin.com/company/telematrix-inc-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TeleMatrix