Datcom Cloud
Datcom Cloud is an Australian managed IT and cybersecurity services provider founded in 1997, delivering 24x7 SOC monitoring, managed IT, cloud, network, and penetration testing services to enterprise, mid-market, and government clients across Australia, now operating under efex following its May 2025 acquisition.
- Company typePrivate
- Founded1997
- HeadquartersSydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Datcom Cloud does
Datcom Cloud is an Australian managed IT and cybersecurity services provider headquartered in Sydney, founded in 1997 by Jay Sayed. The company delivers a portfolio of professional and managed services spanning 24x7 Security Operations Centre monitoring, network penetration testing, managed IT, cloud, network, communications, and ICT procurement to enterprise, mid-market, and government organizations across 11 verticals including public sector, healthcare, finance, education, retail, and legal. Notable customers disclosed in case studies include Trinity Grammar School, Southern Heart Centre, Stateside Sports, Kone Elevators, RF CorVal, Cash Services Australia, Integrated Research, Arcadis, Albright & Wilson, and Georges River Council.
Datcom's technology stack is multi-vendor and integrator-led rather than proprietary, anchored on Microsoft 365 and Azure (Gold Server Platform competency), HPE ProLiant servers and storage (Silver Partner), Cisco networking and SMB specialization, Palo Alto Networks next-generation firewalls (Next Wave Innovator Partner), VMware virtualization, Aruba wireless, and Zoom communications. Differentiated operational capabilities include a SIEM-backed 24x7 SOC, automated network penetration testing positioned at roughly half the price of competitors with monthly testing included, and end-to-end migration and infrastructure refresh execution (e.g., Arcadis disruption-free relocation). ISO 9001 certification (2023-2026) and approved-supplier status on the buy.nsw government marketplace underpin regulated and government sector delivery.
The business model is a hybrid of recurring subscription managed services (12-month terms with auto-renewal and termination penalties), project-based professional services, and hardware/software resale via the Datcom Store e-commerce platform. Sales motion is consultative enterprise field sales supported by solution architects and account managers. Geographic presence spans Sydney, Melbourne, Geelong, and Brisbane. In May 2025, Datcom was acquired by efex, a national technology services specialist with 7,500+ customers across 22 Australia/New Zealand locations; Datcom now operates under the efex brand with its specialist team retained, led by Rube Sayed as General Manager, Cybersecurity.
Datcom Cloud firmographics
Firmographics- Name
- Datcom Cloud
- Legal name
- Datcom Cloud Pty Ltd
- Website
- https://datcom.com.au
- Company type
- Private
- Founded year
- 1997
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- Datcom Cloud is an Australian managed IT and cybersecurity services provider founded in 1997, delivering 24x7 SOC monitoring, managed IT, cloud, network, and penetration testing services to enterprise, mid-market, and government clients across Australia, now operating under efex following its May 2025 acquisition.
- Ownership category
- akta.pro rank
Datcom Cloud industry classification
Industry- Product category
- Managed IT and Cybersecurity Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Cloud Security Managed Services (CSPM/CWPP/CNAPP) (BPAEADAF)
- akta.pro secondary industries
- Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA), End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB), Data Security & Privacy for Cloud (DLP, DSPM, Tokenization) (HDABAHAK), Cloud Security Posture Management (CSPM) (HDABAHAA)
Keywords
Where Datcom Cloud is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
Datcom Cloud business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain
Revenue model
- Managed IT Services: Recurring managed services contracts providing ongoing IT support, monitoring, and management. Revenue is generated through monthly service fees based on service agreements with 12-month terms and auto-renewal provisions.
- Professional Services: Project-based professional services including IT assessments, implementation, migration, and consulting. Charged per project or time and materials basis.
- ICT Procurement: E-commerce platform (Datcom Store) selling hardware, software, and accessories. Products include computers, servers, networking equipment, storage, and peripherals from major vendors.
- Cybersecurity Services: Specialized cybersecurity services including penetration testing, security assessments, and compliance consulting, delivered as both project-based and recurring engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services - Custom Quoted |
| Usage-based | Monthly | Automated Penetration Testing - Approximately 50% less expensive than competitors |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Datcom Cloud product offering
Product offeringCore offering
Datcom Cloud is an Australian managed IT and cybersecurity services provider that delivers ongoing IT management, cloud, network, communications, professional services, and ICT procurement to mid-market and enterprise organizations. Its cybersecurity stack centers on a 24x7 Security Operations Centre with SIEM monitoring, automated penetration testing, cloud security, identity and access management, endpoint and email security, and data loss prevention. Customers can also procure hardware and software through the Datcom Store e-commerce platform.
Product overview
Datcom Cloud is a managed IT and cybersecurity services provider offering a comprehensive portfolio of professional and managed services. The core offering consists of Cybersecurity Services (including 24x7 SOC monitoring, penetration testing, cloud security, IAM, endpoint security), Managed IT Services, Cloud Services, Network Services, Communications Services (including unified communications), Professional Services, and ICT Procurement. The Datcom Store serves as an e-commerce platform for hardware and software procurement. Network Penetration Testing is offered as a specialised add-on security assessment service. The company operates primarily as a services organisation rather than a single product company, delivering solutions through combinations of the above service lines tailored to client needs.
Differentiator
Problem solved
Functional benefit
Products and services
- Cybersecurity Services Comprehensive managed cybersecurity services for mid-market and enterprise Australian organisations covering proactive cyber risk management, 24x7 Security Operations Centre monitoring with SIEM, penetration testing, cloud security, identity and access management, network security, data loss prevention, endpoint security, email security, and password management.
- Managed IT Services Recurring managed IT services providing on-demand technical skills, server management, desktop support, cloud infrastructure management, and ongoing IT operations support delivered under monthly service agreements with 12-month minimum terms.
- Cloud Services Managed cloud services enabling organisations to leverage cloud capabilities without managing complexity, including cloud migration, cloud infrastructure management, and secure cloud solutions across Microsoft Azure, Microsoft 365, and related platforms.
- Network Services Network infrastructure services including network design, implementation, security, wireless and wired networking, and VPN access solutions based on Cisco and Aruba technologies.
- Communications Services Business communications solutions including voice, video conferencing, instant messaging, and unified communications platforms supporting hybrid and remote work environments, delivered through Zoom and related technologies.
- Professional Services Project-based technical consulting services including IT assessment audits, solution architecture, implementation planning, and strategic technology advisory, delivered on a project or time-and-materials basis.
- ICT Procurement Technology procurement services providing access to hardware, software, and licensing solutions through partnerships with major vendors including HPE, Cisco, Microsoft, Adobe, and APC, with ordering and account management via the Datcom Store.
- Network Penetration Testing Proactive security assessment service simulating cyberattacks on organisational networks to uncover vulnerabilities, including internal and external network penetration testing with actionable remediation recommendations, monthly automated retesting, and real-time results.
- Datcom Store Online e-commerce platform operated under the efex brand for procurement of IT hardware, software, computers, servers, networking equipment, storage, printing supplies, and electronics, with integrated ordering and account management for business customers.
Quantifiable outcome
- 4.99/5 average customer satisfaction score
- +2 more outcomes
Companies that use Datcom Cloud
Customer profileNamed customers12 records
Segments11 records
Ideal customer profiles3 records
Datcom Cloud technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Datcom Cloud partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- MicrosoftcoreMicrosoft Gold Solution Provider with Gold Server Platform competency and Authorised Microsoft Surface Device Reseller. Provides expertise in Microsoft 365, Azure, Windows Server, and related Microsoft technologies.
- Hewlett Packard Enterprise (HPE)coreHPE Silver Partner delivering high value through servers, storage, networking, converged systems, services and software. Partnership includes funded HPE Solution Architects and extensive experience in mission-critical system architecture.
- CiscocoreCisco Channel Specialization - Small and Midsize Business Specialists. Elite group meeting all criteria for Cisco Channel Specialization in Australia. Products include Cisco AnyConnect, switching, routing, and collaboration solutions.
- Palo Alto NetworkscoreNext Wave Innovator Partner Level status. One of the industry's most powerful security companies recognized by Gartner's Magic Quadrant for Enterprise Network Firewalls. Provides next-generation firewall and security solutions.
- NSW GovernmentcoreRegistered supplier on buy.nsw government marketplace, the NSW Government's products and services marketplace designed to make it easier for buyers and suppliers to connect.
- Local Government ProcurementminorLocal Government Procurement Approved Contractor for telecommunications, IT Hardware, Network Infrastructure and Integration services.
- VMwarecorevmware vSphere Enterprise Plus and vSphere Standard provider. Offers virtualization software including vmware vSAN for compute and storage management in single platform.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Datcom Cloud competitors and assessment
Company assessmentDirect peers
- Tesserent: Tesserent was an ASX-listed Australian cybersecurity services provider offering managed detection and response, advisory, and technical security services across enterprise and government before being acquired by Thales. Direct competitor to Datcom in Australian MSSP and cybersecurity services with comparable vertical coverage.
- Insentra: Insentra is an Australian IT services company providing managed services, cloud, and security consulting to mid-market and enterprise clients. Comparable to Datcom in its services-led, vendor-agnostic approach and focus on Australian organisations seeking outsourced IT leadership.
- Brennan IT: Brennan IT is one of Australia's largest locally owned managed IT services providers offering managed services, cloud, and cybersecurity to mid-market and enterprise clients. Directly comparable to Datcom in service portfolio, vertical focus, and Australian mid-market target customers, though significantly larger in scale.
- Data#3: Data#3 is an ASX-listed Australian IT solutions and managed services company delivering cloud, security, and managed services across enterprise and government. Comparable to Datcom in its focus on Microsoft-centric solutions, multi-vendor integration, and emphasis on government and mid-market customers.
- Versent: Versent is an Australian cloud and managed services firm specialising in AWS, Azure, and enterprise cloud modernisation for mid-market and enterprise customers. Comparable to Datcom's cloud services and managed IT practice, particularly in cloud migration and managed cloud operations.
- CyberCX: CyberCX is Australia's largest dedicated cybersecurity services firm, offering managed SOC, consulting, and incident response across all major verticals. Most directly comparable to Datcom's cybersecurity-led offering, though CyberCX operates at significantly greater scale and across a broader security portfolio.
- Interactive Australia: Interactive is an ASX-listed Australian managed services provider offering cloud, security, and end-user computing services to mid-market and enterprise clients. Directly comparable to Datcom in managed services positioning, Microsoft-centric stack, and Australian mid-market focus.
Others
- efex: efex is Datcom's parent company following the May 2025 acquisition, an Australian national technology services specialist with 7,500+ customers across 22 locations. Relevant as the platform owner and acquirer that determines Datcom's strategic direction, channel access, and capital allocation rather than as a direct competitor.
Broad incumbents
- DXC Technology Australia: DXC Technology is a global IT services giant offering managed security, cloud, and workplace services across Australia. Overlaps with Datcom's managed IT and security services for enterprise and government clients, but operates as a broad incumbent with much larger scale and global footprint.
- Logicalis Australia: Logicalis is a global IT solutions and managed services provider operating in Australia, delivering cloud, networking, and security services to enterprise clients. Overlaps with Datcom in managed IT and cybersecurity but operates at much larger scale and as part of a global portfolio rather than a specialist mid-market player.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Datcom Cloud social profiles
Digital presenceDatcom Cloud compliance and trust
Trust signalCompliance1 record
Datcom Cloud financial estimates
Financial estimateRevenue estimate
Valuation estimate
Datcom Cloud leadership team
Management profileNumber of profiles
Profiles12 records
Datcom Cloud funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Datcom Cloud M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Datcom Cloud
What does Datcom Cloud do?
Datcom Cloud is an Australian managed IT and cybersecurity services provider that delivers ongoing IT management, cloud, network, communications, professional services, and ICT procurement to mid-market and enterprise organizations. Its cybersecurity stack centers on a 24x7 Security Operations Centre with SIEM monitoring, automated penetration testing, cloud security, identity and access management, endpoint and email security, and data loss prevention. Customers can also procure hardware and software through the Datcom Store e-commerce platform.
Is Datcom Cloud a public or private company?
Datcom Cloud is a private company. It is classified as corporate owned and is currently acquired.
When was Datcom Cloud founded?
Datcom Cloud was founded in 1997. It employs 11 to 50 people.
Where is Datcom Cloud based?
Datcom Cloud is headquartered in Sydney, Australia, in the Oceania region.
How does Datcom Cloud make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are professional Services, ICT Procurement and cybersecurity Services.
Who are Datcom Cloud's main competitors?
Direct peers on record are Tesserent, Insentra, Brennan IT, Data#3, Versent, CyberCX and Interactive Australia. efex is listed as an others. Broad incumbents are DXC Technology Australia and Logicalis Australia.
Does Datcom Cloud have an API?
No public API is recorded for Datcom Cloud.
What industry is Datcom Cloud in?
Datcom Cloud's product category is Managed IT and Cybersecurity Services. Its primary akta.pro industry code is BPAEADAF, Cloud Security Managed Services (CSPM/CWPP/CNAPP), with a secondary code of BPAEAIAA, Managed Workplace Services (DaaS/Workplace-as-a-Service). Its NAICS code is 541513 and its SIC code is 7373.