What Monitor Computer Systems does

Monitor Computer Systems is a UK-based private software company founded in 1984 and headquartered in York, England. The company develops and sells Sentinel, a comprehensive, highly configurable automation platform designed for alarm monitoring centers, Remote Video Receiving Centers (RVRCs), Security Operations Centers (SOCs), and multi-location enterprises. Sentinel manages alarm handling, video surveillance monitoring, lone worker monitoring, and personal emergency response services from a single integrated platform, with over 240 third-party integrations including 150+ CCTV video integrations.

Sentinel's technical architecture spans configurable operator screen layouts, automated guard tours with AI-based exception detection, AI-powered video analytics (human activity, vehicle, weapon, and safety violation detection), automated voice alarm dispatch with an AI dispatch agent, auto suppression of nuisance alarms, automated billing, and web/mobile interfaces for end customers and installers. The platform has held UL 1981 certification continuously since 2001 and complies with multiple UK and European security standards (BS 50136, EN 50518, BS 8418, PD6662, BS 8484, among others), with standards upgrades provided at no charge.

The company operates an enterprise direct sales model targeting monitoring centers globally, with dedicated UK and US phone lines and a consultation-based sales process. Revenue is generated through subscription licensing of the Sentinel platform with annual billing and customized enterprise pricing. Customers are served across four continents, though no revenue figures, customer counts, or named accounts are publicly disclosed. The firm operates with 11-50 employees and appears to be independently privately held with no disclosed institutional investors or funding rounds.

Name

Monitor Computer Systems

Legal name

Monitor Computer Systems

Website

https://monitorsoft.com

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

Monitor Computer Systems, founded in 1984 and based in York, UK, develops Sentinel, an enterprise automation platform for alarm monitoring centers, SOCs, and RVRCs. The software integrates 240+ third-party systems, supports AI-powered video analytics, and is UL 1981 certified.

Ownership category

akta.pro rank

Product category

Security Monitoring Software

NAICS

Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Security Operations Center (SOC) & Remote Video Guarding (VSOC) (BPABAMAF)

akta.pro secondary industries

Commercial & Industrial Alarm Monitoring (BPAKAFAB), Fire Alarm Monitoring & Dispatch (BPAKAFAC), Remote Video Monitoring Services (Live/Virtual Guard) (HSAHACAB), Video Surveillance (CCTV) Monitoring Services (HSAHAAAE), Security Systems Monitoring & Dispatch (SOC/Remote Guarding) (IMAIAEAF)

Keywords

• Alarm monitoring software
• Central station automation
• Video surveillance platform
• CCTV integration software
• Security operations software

Headquarters

HQ city

York

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Sentinel Software Platform: Enterprise alarm monitoring software platform sold to monitoring centers, SOCs, and multi-location businesses. Revenue generated through software licensing and subscriptions for the Sentinel platform. The platform is offered with extensive support and customization services.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Monitor Computer Systems develops and licenses Sentinel, an enterprise-grade alarm and video monitoring software platform used by alarm receiving centres (ARCs), security operations centres (SOCs), remote video response centres (RVRCs), and multi-location businesses. The platform unifies alarm handling, CCTV video verification, lone worker monitoring, and personal emergency response into one automated workflow, supported by 240+ third-party integrations and AI-assisted detection.

Product overview

Monitor Computer Systems offers a single unified platform called Sentinel — a comprehensive alarm monitoring and video surveillance automation system designed for monitoring centers, Remote Video Receiving Centers (RVRCs), SOCs, and multi-location businesses. Sentinel serves as the core product, providing feature-rich alarm handling, AI-powered video analytics, automated dispatch, and configurable dashboards for operators, supervisors, managers, customers, installers, and emergency services. The platform integrates over 240 third-party systems and includes built-in tools for billing, reporting, and customer web portals. With over 40 years of industry experience and UL 1981 certification since 2001, Sentinel represents a single integrated product rather than a modular add-on architecture.

Differentiator

Problem solved

Functional benefit

Brands

• Sentinel: A comprehensive, highly configurable automation platform for alarm monitoring, video surveillance, lone worker monitoring, and personal emergency response services.

Products and services

• Sentinel Enterprise-grade monitoring software platform that automates alarm handling, CCTV video verification, lone worker monitoring, and personal emergency response for alarm receiving centres, SOCs, remote video response centres, and multi-location enterprises. Integrates with 240+ third-party systems and 150+ CCTV integrations, and incorporates AI-powered detection of humans, vehicles, weapons, and other objects to streamline operator workflows.

Quantifiable outcome

• Over 240 integrations supported enabling broad service offerings
• +2 more outcomes

Segments10 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability5 records

Feature11 records

Partnerships

One partnership is on record.

• Technology PartnerscoreTechnology or IntegrationMonitor Computer Systems maintains a network of technology partners for integrations. The Sentinel platform supports over 240 integrations including 150+ CCTV video integrations. The company has a dedicated Technology Partners page on their website (https://www.monitor.uk/technology-partners/) indicating strategic importance of these partnerships for the platform ecosystem.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Emerging players

• Eagle Eye Networks: Eagle Eye Networks delivers cloud-native video surveillance and AI analytics with APIs that integrate into monitoring center and SOC platforms. It is a relevant emerging competitor for cloud-delivered video monitoring that can be paired with alarm workflows analogous to Sentinel.
• S2 Security: S2 Security provides unified access control, video, and visitor management software used by enterprise security teams. It overlaps with Sentinel on monitoring-center-adjacent workflows, especially for multi-location enterprises seeking integrated security platforms.

Direct peers

• Micro Key Solutions: Micro Key Solutions provides monitoring center automation software (e.g., SedonaOffice, MONI) for alarm and security monitoring companies. Comparable to Sentinel in target customer (alarm monitoring centers) and core capability (central station automation).
• Bold Group (Manitou): Bold Group's Manitou is a leading alarm monitoring and central station automation platform for monitoring centers. It directly competes with Sentinel by providing similar dispatch, billing, and integration functionality to the same alarm/CCTV monitoring center customer base.
• SureView Systems (Immix): SureView's Immix platform is a central station and PSIM-grade software for video monitoring centers and SOCs, including guard tour automation and video verification. It is a direct competitor to Sentinel for RVRCs and SOC operators.
• DICE Corporation: DICE Corporation provides Matrix and other central station automation software for alarm monitoring centers and SOCs. It is one of the most entrenched competitors in the same niche as Sentinel, also offering integrations with a broad set of alarm and CCTV systems.

Broad incumbents

• Milestone Systems (XProtect): Milestone XProtect is a leading open-platform video management software used in security operations and monitoring centers worldwide. While broader than Sentinel, it overlaps on the CCTV monitoring capability for SOCs and RVRCs.
• Avigilon (Motorola Solutions): Avigilon, owned by Motorola Solutions, provides video surveillance, access control, and security software (including CommandCentral) used by SOCs and multi-location enterprises. A broad incumbent in the same security monitoring software category as Sentinel.
• Genetec (Security Center / Omnicast): Genetec is a broad incumbent in physical security software including video management (Omnicast), access control, and PSIM used by SOCs. It competes with Sentinel's video and SOC capabilities but at a much larger portfolio scale and serves enterprise SOCs beyond pure monitoring center customers.

Regional players

• Inner Range (Concept / Integriti): Inner Range is an Australia/UK-rooted integrated access control and security management platform with monitoring-center integrations. Comparable as a security software platform that intersects alarm monitoring workflows, though primarily distributed in EMEA/APAC rather than North America.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/monitor-computer-systems-limited

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Monitor Computer Systems