FiberTech Medical

What FiberTech Medical does

FiberTech Medical is a privately held medical device service company founded in 1989 in Baltimore, Maryland and currently headquartered in Wellington, Florida. The company specializes in repair and maintenance services for flexible endoscopes, rigid endoscopes, surgical cameras, power equipment, and surgical instruments, serving hospitals, endoscopy centers, ambulatory surgical centers, OEMs, and academic institutions across the United States and through channel partners in Canada, Australia, and the United Kingdom. FiberTech reports it has repaired more than 100,000 endoscopes over its 32+ year operating history and operates a 20,000 sq ft ISO 13485:2016 certified repair facility in West Palm Beach, Florida.

The company's service portfolio spans six revenue streams: per-repair transaction fees for flexible and rigid endoscopes and surgical instruments, certified pre-owned and new equipment hardware sales, technical consulting for OEMs and academic institutions, subscription-based access to the proprietary EndoTracker inventory and service management portal, and financing through FiberTech Financial Services. Pricing is quote-based rather than published, with the company emphasizing 40-50% cost savings versus OEM rates and surgical instrument repairs priced at approximately 20% of replacement cost. Go-to-market is sales-led and relationship-driven, with direct representatives targeting clinical engineering and medical device procurement decision-makers at healthcare facilities, supported by digital channels including the company website, LinkedIn, Facebook, and YouTube.

FiberTech's underlying technical differentiators include a laser welding repair process for rigid endoscopes (matching OEM manufacturing methods for gold solder bonds), use of premium German OEM optical components such as Micro Optic HD lenses and sapphire windows, and the proprietary EndoTracker portal providing real-time maintenance records, equipment damage trend analysis, lifecycle monitoring, and automatic status notifications. The company augments its core repair offering with the ENDO360 Proactive Program, which bundles facility observations, staff training, on-site PM inspections, service budget forecasting, and performance improvement planning to reduce repair frequency. ISO 13485:2016 certification from ISOQAR (August 2022) underpins its medical device quality management system, and international service partners extend geographic reach beyond the domestic core market.

Name

FiberTech Medical

Legal name

FiberTech Medical

Website

https://fibertechmedical.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1–10 employees

Short description

FiberTech Medical is a privately held, ISO 13485-certified endoscope and surgical equipment repair company founded in 1989, serving hospitals, endoscopy centers, and ambulatory surgical centers across the United States and internationally via partners in Canada, Australia, and the UK.

Ownership category

akta.pro rank

Product category

Medical Device Repair Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (811210)

SIC

Surgical & Medical Instruments & Apparatus (3841)

akta.pro primary industry

Endoscopy Systems & Accessories (Scopes, Cameras, Light Sources, Insufflation) (HLAHADAB)

Keywords

• Endoscope repair services
• Medical device maintenance
• Surgical instrument repair
• Endoscopy equipment services
• Medical equipment refurbishment

Headquarters

HQ city

Baltimore

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Endoscope Repair Services: Repair and maintenance services for flexible endoscopes, rigid endoscopes, cameras, power equipment, and surgical instruments. Revenue generated through per-repair fees with warranty periods of 120 days for flexible endoscopes and 1 year for rigid endoscopes and surgical instruments.
2. Certified Pre-Owned Equipment Sales: Sale of certified pre-owned endoscopes and medical equipment with one-year warranty protection. Equipment includes pre-owned endoscopes, camera systems, suction pumps, printers, storage units, monitors, washers, and monitoring equipment.
3. New Equipment Sales: Sales of new medical equipment through partnerships with leading equipment manufacturers.
4. Consulting Services: Technical consulting services including new product development support, sales force training, product support, and academic support for OEM companies, academic institutions, and physicians.
5. EndoTracker Software: Inventory and service management software portal providing real-time equipment tracking and maintenance record access.
6. Financing Services: FiberTech Financial Services provides financing options for equipment purchases.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

FiberTech Medical provides repair and maintenance services for flexible and rigid endoscopes, surgical cameras, power equipment, and surgical instruments used by healthcare facilities nationwide. The company also sells certified pre-owned and new medical equipment, operates the EndoTracker proprietary inventory and service management software, and runs the ENDO360 proactive maintenance program along with technical consulting services for OEMs, academic institutions, and physicians.

Product overview

FiberTech Medical operates as a single integrated portfolio of medical device repair and management services organized around three pillars: (1) Repair Services for flexible endoscopes, rigid endoscopes, surgical cameras, power equipment, and surgical instruments; (2) Equipment Solutions providing new and certified pre-owned endoscopes and accessories; and (3) EndoTracker, a proprietary online inventory and service management software portal that manages maintenance records, tracks equipment lifecycle, and monitors key performance metrics in real time. Additional offerings include the ENDO360 proactive maintenance training program and consulting services for product development and sales force training. The company is ISO 13485:2016 certified and serves healthcare facilities nationwide and internationally.

Differentiator

Problem solved

Functional benefit

Brands

• EndoTracker: Secure online portal providing endoscope and equipment management solutions with real-time access to maintenance records and key metrics monitoring.
• ENDO360
• FiberTech Financial Services

Products and services

• Flexible Endoscope Repair Repair and maintenance service for flexible endoscopes across all major brands, with quote-based pricing at 40-50% savings versus OEM rates, a 120-day warranty, 3-to-7-day average turnaround, and free loaner endoscopes provided during repair. Designed for hospitals, endoscopy centers, and ambulatory surgical centers needing cost-effective alternatives to OEM repair contracts.
• Rigid Endoscope Repair Repair service for rigid endoscopes using laser welding (the same process used in original manufacturing) and premium German OEM Micro Optic HD lenses and Sapphire windows. Backed by a 1-year warranty on parts and labor, designed for healthcare facilities requiring high-durability repairs with chemical compatibility.
• Surgical Camera and Power Equipment Repair Repair and servicing for surgical cameras and power equipment used by healthcare facilities. Part of the company's complete maintenance solutions targeting clinical engineering and surgical teams that need OEM-trained technicians supporting all major brands.
• Surgical Instrument Repair Repair service for surgical instruments performed at 20% of replacement cost using high-quality German-made OEM parts, with on-site work at the customer facility for specialty instruments and smaller applications. Targeted at ambulatory surgical centers and hospitals needing budget-conscious repair of surgical instruments.
• Certified Pre-Owned Equipment Sales Sale of certified pre-owned endoscopes and medical equipment (including camera systems, suction pumps, printers, storage units, monitors, washers, and monitoring equipment) backed by a one-year warranty and a free 6-month inspection and tune-up. Designed for endoscopy centers and ASCs seeking cost-effective equipment acquisition.
• New Medical Equipment Sales Direct sales of new endoscopes, camera systems, monitors, and accessories supplied through partnerships with leading medical equipment manufacturers. Available to healthcare facilities seeking best-in-class new equipment.
• EndoTracker Software Secure online portal providing real-time endoscope and equipment inventory management and service tracking, with custom dashboards monitoring key metrics, maintenance records, equipment damage trend analysis, lifecycle monitoring, and automatic status notifications. Sold as a subscription to healthcare facilities managing endoscope fleets across multiple departments and facilities.
• ENDO360 Proactive Maintenance Program Proactive endoscope management program that combines facility observations, staff training, on-site equipment preventive maintenance inspections, service budget forecasting, and performance improvement planning to reduce repair frequency and extend equipment life. Delivered to healthcare facilities seeking to lower long-term maintenance costs.
• Technical Consulting Services Technical consulting covering new product development support, sales force training, product support, and academic support. Provided to OEM companies developing endoscope-related products, academic institutions researching endoscopy, and physicians seeking technical guidance.
• FiberTech Financial Services Financing services providing attractive financing options to support healthcare facility equipment purchases, offered alongside new and certified pre-owned equipment sales.

Quantifiable outcome

• 40-50% cost savings compared to OEM repair rates
• +6 more outcomes

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Canada PartnerscoreChannel Partner/ Reseller/ DistributorInternational service partners providing endoscope repair and maintenance support to healthcare facilities in Canada, extending FiberTech Medical's nationwide coverage internationally.
• Australia PartnerscoreChannel Partner/ Reseller/ DistributorInternational service partners providing endoscope repair and maintenance support to healthcare facilities in Australia, part of the company's international expansion strategy.
• United Kingdom PartnerscoreChannel Partner/ Reseller/ DistributorInternational service partners providing endoscope repair and maintenance support to healthcare facilities in the UK, extending FiberTech Medical's service reach to European markets.
• Equipment ManufacturersminorChannel Partner/ Reseller/ DistributorCarefully selected industry-leading equipment and accessory manufacturers providing 'Best-In Class' products for new equipment sales, including endoscopes, camera systems, monitors, and accessories.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Ambu A/S: Pioneer of single-use endoscopes and adjacent airway/urology visualization devices; signals an industry direction toward disposable platforms that could reshape FiberTech's reusable repair TAM.

Broad incumbents

• GE Healthcare: Major OEM of surgical imaging, monitoring, and visualization equipment with an installed base that generates service demand FiberTech addresses through third-party maintenance.
• Stryker Corporation: Broad medical device OEM with significant surgical cameras, power equipment, and instrumentation portfolios; OEM service contracts and capital equipment bundling create the core competitive context for FiberTech.
• Olympus Corporation: Largest global manufacturer of flexible endoscopes and the dominant OEM whose service contracts and parts ecosystem set the pricing benchmark FiberTech undercuts by 40-50%.
• Karl Storz SE & Co. KG: Leading rigid endoscope and surgical optics OEM with established service network; FiberTech sources German OEM parts from suppliers comparable to Karl Storz and competes against its service offerings.

Regional players

• Medical Optics (endoscope service / surgical repair): Regional endoscope and surgical equipment repair provider serving healthcare facilities with comparable repair, refurbishment, and parts-replacement services.

Direct peers

• Avante Health Solutions: National third-party provider of medical equipment sales, service, and repair across surgical and endoscopy categories; directly comparable business model to FiberTech's repair-and-resell approach.
• MFI Medical Equipment: Distributor and service provider of new and refurbished medical equipment, including endoscopy and surgical instrumentation, with similar transactional and pre-owned hardware sales mix.
• Optimal Medical (Optimal Endoscopy): Independent service organization focused on flexible endoscope repair and inventory management for hospitals, directly competing in the same third-party service category.
• Steri-Tech Medical: Independent third-party repair and refurbishment provider for surgical and endoscopic equipment, overlapping with FiberTech on flexible/rigid endoscope repair services to hospitals and ASCs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCz4tqPiRg2DKjLURO25gQog/featured
• Facebookfacebook.com/183453341785141
• LinkedInlinkedin.com/company/fibertech-medical-usa

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about FiberTech Medical