NetSupport
NetSupport is a Brazilian B2B IT services company providing help desk, field service, remote support, IT outsourcing, and telecom infrastructure services to enterprise and mid-market clients across banking, telecom, retail, industrial, IT, and contact center verticals in Brazil.
- Company typePrivate
- Founded2008
- HeadquartersSão Paulo, Brazil
- Headcount11–50
- GTM typeB2B
- OfferingServices
What NetSupport does
NetSupport is a Brazilian business-to-business IT services provider headquartered in São Paulo and operating as a subsidiary of the diversified conglomerate Grupo Tellescom. The company delivers technical support, IT infrastructure, and telecom outsourcing services to enterprise and mid-market clients across six primary verticals: IT companies, telecommunications operators, banks, industrial firms, retailers, and contact centers. Service delivery combines remote support, on-site field service, and full IT team outsourcing, with engagement models spanning project-based work, monthly plans, and multi-year contracts.
The company's core capability rests on a national aggregator model built around a network of more than 13,000 certified IT technicians distributed across Brazil, supplemented by a centralized service request management platform that routes demands to the appropriate resource. NetSupport's product portfolio is organized into three pillars: IT support (Service Desk, Field Service, Remote Support), infrastructure support (structured cabling, server/rack installation, network equipment, project implementation, site surveys), and telecom support (Last Mile field service, end-client telecom maintenance). Adjacent services include IT technician allocation on temporary, project, or flexible-period bases, preventive maintenance, incident resolution, and specialized infrastructure services such as CCTV, UPS, GPON/HFC, and DTH installation. Pricing is quote-based, calibrated to user/equipment count, coverage hours, complexity (N1/N2/N3), and geographic scope, with common models including per-user/month, per-ticket, hour packages, and fixed monthly retainers.
NetSupport monetizes primarily through managed services contracts (IT team and technician outsourcing) and professional services engagements (infrastructure projects, equipment installation/maintenance, telecom field service). The go-to-market motion is direct enterprise sales supported by a content-marketing-heavy website, SEO, organic social on LinkedIn and Instagram, and inbound contact via form, WhatsApp, and phone. Grupo Tellescom, the parent established in 2008, provides an integrated ecosystem encompassing R&D, connected-device manufacturing (Manaus), logistics, an internal investment fund (since 2018), and international strategic partnerships in the US, Europe, and Asia; in 2022 the group created Fundação Tellescom for education and social urbanism. Public financial disclosures, third-party investment, M&A activity, AI/ML capability, and named customer logos are not present in available source material.
NetSupport firmographics
Firmographics- Name
- NetSupport
- Legal name
- NetSupport
- Website
- https://netsupport.com.br
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- NetSupport is a Brazilian B2B IT services company providing help desk, field service, remote support, IT outsourcing, and telecom infrastructure services to enterprise and mid-market clients across banking, telecom, retail, industrial, IT, and contact center verticals in Brazil.
- Ownership category
- akta.pro rank
NetSupport industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Communications Services, Nec (4899)
- akta.pro primary industry
- Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD)
- akta.pro secondary industry
- Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)
Keywords
Where NetSupport is headquartered
LocationHeadquarters
- HQ city
- São Paulo
- HQ country
- Brazil
- HQ region
- Latin America
Offices1 record
Markets served
NetSupport business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- IT Outsourcing / Staffing Services: Revenue from providing outsourced IT staff including technician allocation (temporary or permanent), team outsourcing, and period-based allocation (weekly, bi-weekly, monthly). This includes both N1/N2/N3 support staff and specialized project technicians.
- Technical Support Services: Revenue from Service Desk, Field Service (on-site), and Remote Support services. Pricing models mentioned include per-user/month, per-ticket, hour packages, and fixed monthly retainer.
- Equipment Assistance Services: Installation and maintenance services for IT equipment including structured networks, routers, switches, servers, UPS/nobreaks, cable modems, DTH/GPON/HFC, CCTV/DVRs, and other IoT devices.
- IT Infrastructure Projects: Customized infrastructure projects including site expansion and readequation, structured cabling, WiFi networks, automation projects, security systems, and IT project implementation.
- Telecom Support Services: Specialized telecom support including Last Mile field service, client field service, and infrastructure maintenance for telecom operators.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom quote-based pricing determined by service scope and client requirements |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
NetSupport product offering
Product offeringCore offering
NetSupport is a Brazilian IT services company that delivers technical support, IT infrastructure services, and telecom field services to enterprise and mid-market clients across Brazil. Core offerings include a centralized Service Desk, on-site Field Service, remote troubleshooting, IT team outsourcing, technician allocation, preventive and corrective maintenance, structured cabling, and installation/maintenance of network equipment and telecom systems. Services are delivered through a proprietary service management platform that connects customers to a nationwide network of 13,000+ certified IT technicians.
Product overview
NetSupport is a Brazilian IT services company offering a comprehensive portfolio of technology services rather than a unified software product. The core offerings include Service Desk (centralized IT support), Field Service (on-site technical assistance), and Remote Support (remote troubleshooting). These are complemented by infrastructure services covering structured cabling, server/rack installation, network equipment, and telecommunications systems (DTH, GPON, HFC). The company also provides IT outsourcing solutions including technician allocation (temporary, project-based, and flexible period staffing) and complete IT team outsourcing. Supporting services include preventive maintenance, incident resolution, project implementation, site surveys, and specialized support for startups and telecom last-mile infrastructure.
Differentiator
Problem solved
Functional benefit
Products and services
- Service Desk Centralized help desk service providing a single point of contact for all IT support demands, managing incidents, service requests, and IT processes with focus on rapid resolution and continuous improvement.
- Field Service On-site technical support service sending specialized technicians to client locations for installation, maintenance, and repair of IT equipment, networks, and systems across Brazil.
- Suporte Remoto (Remote Support) Remote IT support service enabling technicians to diagnose and resolve technical problems from a distance using secure remote access tools, eliminating the need for physical visits.
- Equipment Assistance Services Installation and maintenance services for IT and telecom equipment including structured networks, routers, switches, servers, UPS/nobreaks, cable modems, set-top boxes, mesh networking, DTH/GPON/HFC telecommunications systems, and CCTV/DVR systems.
- Redes Estruturadas (Structured Networks) Installation and maintenance of structured cabling systems for data networks, providing the foundation for secure, high-performance enterprise connectivity.
- Roteadores e Switches (Routers and Switches) Specialized installation and maintenance services for routers and switches, essential for network stability and performance in corporate environments.
- Servidores e Racks (Servers and Racks) Installation and maintenance of servers and rack infrastructure, ensuring robust and high-performance IT environments tailored to each client's needs.
- Cable Modem, Setup Box e Mesh Installation and maintenance services for cable modems, set-top boxes, and mesh networking systems for residential and corporate connectivity.
- DTH, GPON e HFC Professional installation and maintenance of DTH (satellite TV), GPON (fiber optic internet), and HFC (hybrid fiber-coaxial) telecommunications systems.
- CFTVs e DVRs (CCTV and DVRs) Complete installation and maintenance of closed-circuit television (CCTV) systems and digital video recorders (DVR) for property protection.
- IT Technician Allocation Strategic staffing solution providing highly qualified IT technicians to client teams on a flexible basis for ongoing operational support, with options for project-based, weekly, bi-weekly, or monthly allocation periods.
- IT Team Outsourcing Complete outsourcing of IT department management, including technical support, server administration, cybersecurity, and infrastructure maintenance.
- Manutenção Preventiva (Preventive Maintenance) Proactive maintenance service including regular inspections, adjustments, and component replacements to prevent failures before they cause business interruptions.
- Solução de Incidentes (Incident Resolution) Specialized incident management service for rapid identification, analysis, and resolution of technical problems affecting IT infrastructure.
- Cabeamento Estruturado de Redes (Structured Network Cabling) Complete structured cabling solutions using high-quality ducts and cables to ensure scalable, reliable, and easily managed networks.
- Site Survey for Project Implementation Comprehensive site survey service for IT infrastructure project implementation, providing detailed analysis of physical space and existing infrastructure before new technology deployment.
- Implantação de Projetos (Project Implementation) Infrastructure support service for IT project deployment, including preparation, optimization, and management of technology environments to ensure successful implementations.
- Startup Projetos Specialized IT infrastructure support for startups, providing scalable, secure, and cost-optimized technology solutions for emerging businesses.
- Field Service – Last Mile Structure Telecom field service specializing in last-mile infrastructure installation, maintenance, and optimization for telecommunications networks.
- Field Service – Customer (Telecom) On-site telecom support service for end clients, providing installation, maintenance, and troubleshooting of telecommunications infrastructure at customer premises.
Quantifiable outcome
- 750K+ service requests handled successfully
- +3 more outcomes
Companies that use NetSupport
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles6 records
NetSupport technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
NetSupport partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Grupo TellescomcoreNetSupport is part of Grupo Tellescom, which since 2008 has been driving technology and social development in Brazil. The group operates an ecosystem encompassing research, development, connected device manufacturing, logistics, and specialized technical services. With manufacturing facilities in Manaus (AM) and offices in São Paulo, the group serves clients nationwide and maintains international strategic partnerships in the United States, Europe, and Asia. Since 2018, the group invests in innovation through an investment fund, and in 2022 created Fundação Tellescom for education and social urbanism initiatives.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
NetSupport competitors and assessment
Company assessmentBroad incumbents
- Logicalis: Global IT solutions and managed services provider with significant Latin American operations, including Brazil; overlaps with NetSupport in network infrastructure, connectivity support, and managed services.
- CI&T: Brazilian-origin IT and digital transformation services provider with a broader software/consulting focus; competes for the same enterprise IT outsourcing and infrastructure budgets as NetSupport.
- NTT Data Brasil: Global IT services provider with major Brazilian operations offering managed infrastructure, field service, and IT outsourcing—competes for the same enterprise clients across verticals.
- Getronics: Global IT services firm with substantial Brazil presence, offering managed services, workspace support, and field service—competing in the same end-to-end IT outsourcing space.
Emerging players
- NCR Atleos: Global provider of ATM and banking IT support services including field service across Latin America; overlapping in the banking vertical and on-site IT support delivery model.
- Atento: Latin American BPO/contact center operator with Brazilian operations; while focused on customer experience, its IT support and infrastructure services for contact centers overlap with NetSupport's vertical.
Regional players
- Senior: Brazilian enterprise software and services company providing IT management, infrastructure support, and outsourcing to mid-market and enterprise clients across Brazil.
- Positivo Tecnologia: Brazilian technology group offering hardware, services, and BPO including IT support and outsourcing; comparable in domestic reach and enterprise/vertical coverage.
Direct peers
- Tivit: One of Brazil's largest IT services and digital business platforms, offering managed services, field service, cloud, and multi-vertical IT outsourcing—directly comparable in service mix and enterprise client base.
- Stefanini: Brazilian-headquartered global IT services company with strong presence in field service, infrastructure outsourcing, and IT staffing across banking, telecom, and industry—same verticals and delivery model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
NetSupport social profiles
Digital presenceNetSupport financial estimates
Financial estimateRevenue estimate
Valuation estimate
NetSupport leadership team
Management profileNumber of profiles
Profiles1 record
NetSupport funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NetSupport M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NetSupport
What does NetSupport do?
NetSupport is a Brazilian IT services company that delivers technical support, IT infrastructure services, and telecom field services to enterprise and mid-market clients across Brazil. Core offerings include a centralized Service Desk, on-site Field Service, remote troubleshooting, IT team outsourcing, technician allocation, preventive and corrective maintenance, structured cabling, and installation/maintenance of network equipment and telecom systems. Services are delivered through a proprietary service management platform that connects customers to a nationwide network of 13,000+ certified IT technicians.
Is NetSupport a public or private company?
NetSupport is a private company. It is classified as corporate owned and is currently operating.
When was NetSupport founded?
NetSupport was founded in 2008. It employs 11 to 50 people.
Where is NetSupport based?
NetSupport is headquartered in São Paulo, Brazil, in the Latin America region.
How does NetSupport make money?
Five revenue lines are on record. IT Outsourcing / Staffing Services are the primary driver. The others are technical Support Services, equipment Assistance Services, IT Infrastructure Projects and telecom Support Services.
Who are NetSupport's main competitors?
Broad incumbents on record are Logicalis, CI&T, NTT Data Brasil and Getronics. Emerging players are NCR Atleos and Atento. Regional players are Senior and Positivo Tecnologia. Direct peers are Tivit and Stefanini.
Does NetSupport have an API?
No public API is recorded for NetSupport.
What industry is NetSupport in?
NetSupport's product category is Managed IT Services. Its primary akta.pro industry code is BPAAACAD, Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco), with a secondary code of BPAAACAE, Cloud & Infrastructure Support (Servers, Storage, Virtualization). Its NAICS code is 54151 and its SIC code is 4899.