Comtech Systems

What Comtech Systems does

Comtech Systems Inc. is a privately held Canadian software company founded in 1988 and headquartered in Victoria, British Columbia, with regional offices supporting the US, Europe, and Australia/Asia-Pacific. The company develops and sells Collect!, a debt-collection and receivables-management software platform built on Microsoft SQL Server and deployed either on-premise (perpetual license) or as a hosted cloud subscription. Collect! is used by 1,400+ companies across 40 countries and serves six primary verticals: collection agencies, credit unions and banks, medical/dental billing offices, government entities, legal offices, and finance/leasing companies. The product competes on compliance automation (CFPB Contact Controls, Reg F, statute-of-limitation, opt-in/opt-out tracking), no-code customization of workflows/fields/letters/business rules, and multi-site receivables management from a single platform.

The platform has evolved from a desktop receivables tool into a modular ecosystem. Current modules include Collect! Cloud (hosted deployment), Collect! Payments (integrated processing via Payscout US and Payroc Canada with Evervault-vaulted PCI-compliant card data), a Consumer Portal and SMS self-serve payment flows (powered by Solutions by Text), Skip Tracing and Scoring (Intelitech/TransUnion), Metabase BI integration, and a REST API. Version 13.x is in maintenance and web-based Version 14.1 is in development to enable remote and mobile operators without RDP. The company monetizes through a mix of one-time license, recurring cloud subscriptions, tiered membership support contracts (Standard/Enterprise/Updates Only), billable technical and consultation services, and usage-based pricing on skip/score and payment-convenience fees. Distribution is direct enterprise field sales with regional offices, complemented by 50+ integration partners (Equifax, Experian, TransUnion, DocuSign, QuickBooks, Genesys, Vonage, Noble Systems, and regional payment rails).

Operationally, Comtech is a small (11-50 employees), bootstrapped, privately held company that has self-funded continuous product development for 37+ years without disclosed outside capital. In November 2025 it appointed a new General Manager, John Mitropoulos, and in March 2026 a new Director of Development, Sandy Atkinson, both signaled as part of a modernization push toward the Version 14.1 web client, expanded payment/AI/analytics capabilities, and recurring revenue growth.

Name

Comtech Systems

Legal name

Comtech Systems Inc.

Website

https://collect.org

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

Comtech Systems Inc., founded in 1988 and based in Victoria, BC, develops Collect!, a debt-collection and receivables-management software platform used by 1,400+ organizations across 40 countries in verticals such as collection agencies, banks, credit unions, and medical billing. Revenue comes from perpetual licenses, cloud subscriptions, support memberships, and usage-based add-ons.

Ownership category

akta.pro rank

Product category

Debt Collection Software

NAICS

Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Collections, Recovery & Debt Management Platforms (FSAGAHAI)

akta.pro secondary industry

Recurring Billing & Subscription Payments Enablement (FSAMACAF)

Keywords

• Debt collection software
• Receivables management software
• Collections compliance automation
• Credit bureau reporting software
• Consumer payment portal

Headquarters

HQ city

Port Angeles

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D

Revenue model

1. Software Licensing: Collect! software sold as perpetual on-premise license with version-based upgrades. Upgrades from Version 11 or earlier are paid upgrades. Current version is 13.x.
2. Cloud Hosting (Hosted Collect!): Cloud-based subscription deployment where Comtech hosts the software. Cloud subscribers receive automatic updates to the latest release. Provides IT savings on infrastructure, maintenance, and worry.
3. Membership Tiers: Standard and Enterprise Members receive full Member Center access and submit support tickets at member pricing. Updates Only Membership accesses patches within major version at member pricing. Non-members submit tickets at non-member pricing.
4. Technical Services: Billable technical services provided in 30-minute increments, then 1-hour increments after the first hour. Includes system modification and customization via support tickets.
5. Consultation Services: Fixed-fee consultation service offering workflow analysis and recommendations by Collect! experts with 30+ years of collections management experience, taking 2-8 hours depending on system complexity.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels10 records

Core offering

Comtech Systems develops, sells, and supports the Collect! debt collection software platform used by collection agencies, credit unions, banks, medical/dental billing offices, government entities, legal offices, and finance/leasing companies. The platform is sold as on-premise perpetual licensing or as Hosted Collect! cloud subscription, and includes built-in CFPB/Reg F/FDCPA compliance automation, Metro 2 credit bureau reporting, integrated PCI-compliant payment processing, skip tracing and scoring, SMS/MMS texting, a REST API, and add-on modules (Client Portal, Consumer Portal, Auto Dialer, Metabase BI integration).

Product overview

Collect! by Comtech Systems is a comprehensive debt collection software platform designed for collection agencies, credit unions, banks, medical billing offices, government entities, legal offices, and finance/leasing companies. The core Collect! software provides receivables management with features including automation, compliance tools, reporting, multi-site management, and customization. The platform operates on a modular architecture with add-on capabilities including Collect! Cloud (hosted deployment), Collect! Client Portal (for agency clients), Collect! Consumer Portal (for debtor self-service), Collect! Payments (payment processing via Payscout/Payroc), Collect! Skip and Score Program (Intelitech/TransUnion powered skip tracing and scoring), Collect! Texting Integration (SMS/MMS via Solutions by Text), Metabase Integration (BI analytics), and a REST API for third-party integrations. Version 13 introduced CFPB Contact Controls, Statute of Limitation tracking, and Opt In/Out tracking, while Version 13.8+ features a completely rewritten payment processing system with PCI-compliant encryption and consumer portal integration.

Differentiator

Problem solved

Functional benefit

Products and services

• Collect! Debt Collection Software End-to-end debt collection and receivables management software for collection agencies, credit unions, banks, billing offices, government entities, legal offices, and finance/leasing companies. Includes built-in CFPB/Reg F/FDCPA compliance automation, Metro 2 credit bureau reporting, multi-site management, customizable workflows and letters, and real-time reporting.
• Hosted Collect! (Cloud Deployment)

Quantifiable outcome

• Users have reduced processes that took hours to seconds with proper system customization
• +1 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration36 records

AI capability3 records

Feature10 records

Partnerships

Eight partnerships are on record, tiered core.

• PayscoutcoreTechnology or IntegrationPrimary US payment processing partner for Collect! Payments program. Powers the Paywire Gateway for credit card processing with convenience fee support compliant with FDCPA and state laws. Provides underwriting process for Collect! users.
• PayroccoreTechnology or IntegrationPrimary Canadian payment processing partner for Collect! Payments program. Enables PAD (Pre-Authorized Debit) processing for Canadian users alongside card payments.
• EvervaultcoreTechnology or IntegrationVault provider for PCI-compliant encryption of card data. Collect! stores encrypted card data in Collect! rather than the payment gateway, avoiding 'card lock' issues. Tiny charge applies each time card data is decrypted.
• IntelitechcoreTechnology or IntegrationData partner for Collect! Skip Tracing and Scoring Program. Provides skip trace data (addresses, phone numbers, deceased/bankrupt status) and Propensity to Pay scoring powered by Intelitech's data and TransUnion as primary data source.
• TransUnioncoreTechnology or IntegrationPrimary data source for Collect! Skip Tracing and Scoring Program through Intelitech partnership. Provides underlying data for address/phone verification, deceased status, and bankrupt status queries.
• Solutions by TextcoreTechnology or IntegrationRobust and compliant texting platform for all Collect! texting programs (SMS and MMS). Handles both short code and long code texting with registration support, opt-in/out provisions, and number lookups.
• EquifaxcoreTechnology or IntegrationCredit bureau integration partner for Metro 2 credit bureau reporting. Collect! supports reporting to all three major US credit bureaus.
• ExperiancoreTechnology or IntegrationCredit bureau integration partner for Metro 2 credit bureau reporting. Collect! supports reporting to all three major US credit bureaus.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Finvi (Ontario Systems): Finvi owns Ontario Systems, one of the most established debt collection agency platforms (FACS, Amcat) used by ARM firms across healthcare, student loans, and commercial collections. Directly competes with Collect! in the same collection-agency CRM/account-management niche.
• Quantrax: Quantrax sells Real-Time and Collection-Master software to third-party collection agencies, credit grantors, and healthcare providers — the same target buyer and workflow (account management, dialer, payments, compliance) as Collect!.
• LiveVox: LiveVox provides cloud-native contact center and unified agent desktop purpose-built for ARM and first-party collections, with integrated dialer, IVR, and compliance tools. It is the pure-cloud counterpart competing against Collect!'s on-premise and hosted deployment.
• C&R Software / DebtPro: DebtPro by C&R Software is a debt collection platform used by credit grantors and agencies for consumer/medical/retail collections with payment processing and compliance features — directly overlapping with Collect!'s receivables management scope.

Broad incumbents

• FICO Debt Manager: FICO's Debt Manager and Origination Manager are deployed at large banks and servicers for collections workflow, decisioning, and strategy. While FICO is broader (analytics/decisioning across credit), its Debt Manager product competes directly with Collect! in the larger end of the same receivables management market.
• Temenos (Collections): Temenos' banking and financial-services software suite includes collections/recoveries modules and acquired legacy collection platforms (historically including C&R / CR Software). Competes with Collect! at banks and credit unions needing ARM workflows.
• Pega (Collections / Customer Service): Pega's case management and CRM platform is deployed for collections and servicing at large financial institutions, with workflow, BPM, and AI capabilities overlapping Collect!'s compliance automation and customizable business rules.
• Genesys: Genesys is a broad cloud contact center platform used by collections operations (one of Comtech's listed partners). Overlaps with Collect! around dialer, omnichannel communications, and regulatory-compliant contact controls for ARM tenants.
• Salesforce Financial Services Cloud: Financial Services Cloud offers collections and receivables workflows on top of Salesforce CRM, competing for large bank and lender accounts with cloud-native flexibility that Collect!'s on-premise legacy addresses less well.

Emerging players

• Noble Systems: Noble Systems provides dialer, omnichannel contact, and collections-specific workflow tools to ARM and BPO firms. Overlaps with Collect!'s Auto Dialer/Predictive Dialer and contact controls for collection communications.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xx.com/collectsoftware
• Facebookfacebook.com/148672758485154
• LinkedInlinkedin.com/company/comtech-systems-inc.

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Comtech Systems