Agrega

What Agrega does

Agrega is a B2B information technology solutions integrator and managed services provider headquartered in Tegucigalpa, Honduras, serving over 100 enterprise corporations across Central America (Honduras, El Salvador, Nicaragua, and Panama) with additional offices in Costa Rica and the United States. The company's portfolio spans four solution pillars: Cybersecurity (Nanitor CTEM, OneLogin identity management, Radware firewall management, SOC services, patch management, cloud backup, and Endpoint Central), ITSM (ManageEngine ServiceDesk Plus with ITIL certification services and WhatsApp chatbot integration), IT Operations (ManageEngine OPManager, Managed Cloud, NOC 24x7 monitoring, Ansible automation), and Applications (Google Workspace, GitLab DevSecOps, AppSheet no-code development, ElectroNeek RPA, Zoho Analytics, and SendGrid). Agrega combines software resale with implementation, professional consulting, and recurring managed services — including Monitoreo como Servicio (MaaS) and NOC 24x7 — delivered through a direct enterprise field sales motion anchored by a "Cotiza Ahora" consultative quoting flow.

The underlying technology approach is integration rather than proprietary development: Agrega packages and operationalizes best-of-breed third-party enterprise software platforms into combined IT management and security stacks for clients operating in high-regulation environments. Notable technical components include endpoint management via ManageEngine Endpoint Central, AD/Cloud security auditing via ADAudit, network and infrastructure monitoring via OPManager, and Continuous Threat Exposure Management via the Nanitor partnership announced in July 2024. AI features are surfaced through embedded capabilities in the third-party stack (ChatGPT in Analytics Plus, Azure OpenAI in ServiceDesk Plus, Gemini in Google Workspace, Zia conversational AI) rather than built in-house.

Revenue mechanics rest on three streams: (1) technology solutions resale and implementation combining software licensing with professional services, (2) recurring managed services contracts for monitoring, NOC, and cybersecurity operations, and (3) project-based professional services for digital transformation. The model is subscription- and contract-driven on the managed services side and quote-based on the resale side, targeting enterprise IT departments in regulated industries that require multi-vendor integration, regulatory compliance, and proactive operational visibility rather than self-serve product purchases.

Name

Agrega

Legal name

Agrega

Website

https://agrega.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Agrega is a Honduras-headquartered B2B IT solutions integrator and managed services provider reselling ManageEngine, Google Workspace, Zoho, and cybersecurity platforms to over 100 enterprise corporations across Central America through direct enterprise sales and recurring managed services.

Ownership category

akta.pro rank

Product category

IT Managed Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO)

akta.pro secondary industry

Identity Governance & Administration (IGA) (HDADAAAB)

Keywords

• IT managed services
• Cybersecurity solutions
• ITSM platforms
• Endpoint management
• Cloud infrastructure

Headquarters

HQ city

Tegucigalpa

HQ country

Honduras

HQ region

Latin America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Technology Solutions Resale and Implementation: Agrega resells and implements enterprise software platforms (ManageEngine, Google Workspace, Zoho, cybersecurity tools) combined with professional services for implementation, customization, and ongoing support. The model combines software licensing (subscription or perpetual) with managed services.
2. Managed Services: Ongoing managed services including MaaS (Monitoring as a Service), NOC services, and cybersecurity monitoring/processing services. These provide recurring revenue through service contracts.
3. Professional Services: Consulting and implementation services for digital transformation projects, including ITSM, IT Operations, Cybersecurity, and Application development/customization.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Agrega is a B2B technology solutions integrator and managed services provider serving enterprise corporations across Central America. It resells, implements, and manages enterprise IT platforms — primarily ManageEngine (ServiceDesk Plus, OPManager, Endpoint Central, ADAudit, Analytics Plus), Google Workspace, Zoho, Nanitor CTEM, and Radware — combined with 24x7 NOC monitoring, Monitoreo como Servicio (MaaS), cybersecurity services, and professional consulting for ITSM, IT Operations, Cybersecurity, and Application development.

Product overview

Agrega is an IT service provider offering a comprehensive portfolio of technology solutions and managed services in Central America (Honduras, El Salvador, Nicaragua, Panama, Costa Rica, and USA). The core offering revolves around ManageEngine products — specifically ServiceDesk Plus for ITSM/help desk, OPManager for network/infrastructure monitoring, Analytics Plus for business intelligence, ADAudit for security auditing, and Endpoint Central for unified endpoint management — combined with cybersecurity solutions (OneLogin identity management, Nanitor CTEM threat management, SOC services, patch management, cloud backup), IT Operations (Managed Cloud, NOC 24×7, Ansible automation), and Application services (AppSheet no-code development, Google Workspace collaboration, GitLab DevSecOps, RPA with ElectroNeek). The company positions itself as a strategic partner for B2B digital transformation, offering both technology resale and managed services.

Differentiator

Problem solved

Functional benefit

Products and services

• Monitoreo como Servicio (MaaS) Monitoring-as-a-Service delivering proactive visibility into IT infrastructure, enabling organizations to transition from reactive support to proactive operational oversight.
• NOC 24x7 24x7 Network Operations Center service providing real-time infrastructure monitoring and incident response for enterprise clients.
• Endpoint Central Unified endpoint management platform (powered by ManageEngine) for managing and securing laptops, servers, mobiles, and other endpoints from a single console.
• ServiceDesk Plus ManageEngine ITSM platform for help desk and service desk management, offering incident management, change management, asset management, and CMDB with AI-powered Zia chatbot and ChatGPT integration.
• OPManager ManageEngine network and infrastructure monitoring tool for monitoring routers, switches, firewalls, servers, and applications, with performance and availability alerts.
• Analytics Plus ManageEngine business intelligence and analytics platform with AI-powered features, MS Intune integration, ChatGPT integration for code generation, and predictive analytics capabilities.
• ADAudit ManageEngine Active Directory and IT security auditing solution for monitoring changes in AD, Azure AD, AWS environments, and file servers, with attack surface analysis.
• OneLogin Identity and access management solution providing single sign-on (SSO) and multi-factor authentication for reinforced enterprise security posture.
• Patch Management Automated patch management service for identifying, downloading, and deploying security patches across enterprise endpoints.
• Gestión Continua de Amenazas (CTEM) Continuous Threat Exposure Management solution for proactive threat detection, analysis, real-time issue prioritization, and remediation guidance, offered via Nanitor partnership.
• SOC (Security Operations Center) Managed security operations center service providing continuous security monitoring and incident response capabilities for enterprise clients.
• Cloud Backup Cloud-based backup service for enterprise data protection and disaster recovery.
• Firewall Management Firewall management service using Radware technology for network protection and DDoS mitigation.
• Managed Cloud Managed cloud services for infrastructure management, offering ongoing oversight and support for enterprise cloud environments.
• Google Workspace Google productivity and collaboration suite including Gmail, Drive, Docs, Sheets, Meet, and Chat, enhanced with AI agents, Gemini integration, and Nano Banana 2 image generation capabilities.
• GitLab DevSecOps platform for CI/CD pipelines, source code management, and collaborative software development.
• SendGrid Email communication service for transactional and marketing email delivery.
• RPA (Robotic Process Automation) Robotic Process Automation using ElectroNeek, enabling no-code/low-code automation of repetitive tasks, intelligent document processing, and integration with over 500 applications.
• AppSheet Google's no-code application development platform enabling organizations to create enterprise applications without programming, with MCP Server for AI agent interoperability.
• Zoho Analytics Zoho's AI-powered analytics and business intelligence platform featuring unified metrics, BI fabric, predictive analytics, generative AI (Ask Zia), Slack integration, and Dataiku ML model visualization.
• WAF (Web Application Firewall) with GCP Web Application Firewall implementation using Google Cloud Platform with Cloud Armor for DDoS protection, HTTP/HTTPS traffic analysis, and OWASP Top 10 security rules.

Quantifiable outcome

• More than 100 leading corporations have trusted their digital transformation to Agrega
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability13 records

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• NanitorcoreTechnology or Integration · 31 July 2024Strategic partnership makes Agrega an official distributor of Nanitor's CTEM (Continuous Threat Exposure Management) platform in Honduras, Nicaragua, and El Salvador. This collaboration aims to improve the cybersecurity posture of enterprises in these regions by providing advanced threat exposure management solutions.
• ManageEnginecoreTechnology or IntegrationPrimary technology partner providing ITSM, IT operations, and endpoint management platforms (ServiceDesk Plus, OPManager, Endpoint Central, ADAudit, Analytics Plus).
• GooglecoreTechnology or IntegrationTechnology partner for Google Workspace collaboration solutions.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Logicalis: Global IT solutions integrator and managed services provider with deep Latin American presence across managed cloud, networking, security, and workplace. Most comparable to Agrega at the portfolio and GTM level, but operates at materially greater scale and across more geographies.
• Capgemini: Global IT services and consulting firm with significant Latin American delivery capability covering enterprise applications, managed services, and cybersecurity. Indirect peer to Agrega given overlapping enterprise IT services portfolio, with very different scale, geography, and pricing power.
• Softtek: One of the largest Latin American IT services and digital transformation firms, providing IT outsourcing, managed services, and application services across the region. Comparable to Agrega in offering breadth (managed services, ITSM, cybersecurity, app development) and enterprise focus, but at significantly larger scale.
• Atos / Eviden: Global digital services and cybersecurity firm with Latin American presence covering managed infrastructure, workplace services, and enterprise application integration. Comparable to Agrega across IT operations and cybersecurity services, but at vastly larger global scale with broader portfolio.
• NTT DATA: Global IT services provider with established Latin American operations delivering managed services, enterprise application integration, cybersecurity, and cloud modernization. Comparable to Agrega as a multi-vendor enterprise applications integrator, but operating at enterprise scale globally.
• Stefanini: Global IT services and consulting company with major operations in Latin America covering automation, cybersecurity, managed services, and enterprise applications. Comparable to Agrega's enterprise applications / managed services mix and B2B regional sales motion, with broader global scale and deeper technical bench.

Regional players

• TIVIT: Brazil-headquartered digital business and IT services company operating across Latin America with managed services, cloud, and cybersecurity offerings. Comparable to Agrega in the managed-services/IT-operations layer and enterprise B2B focus, though with significantly larger scale and primarily Brazilian exposure.
• GBM (Grupo de Negocios GBM): Guatemala-headquartered IT solutions integrator and distributor serving Central America and the Caribbean with enterprise software, managed services, and cybersecurity offerings. Most direct regional peer to Agrega given overlapping Central American geography, similar enterprise customer profile, and shared focus on integrating third-party platforms (IBM, Cisco, HPE, Microsoft).
• CompuSoluciones: Mexico-based IT distributor, integrator, and managed services provider serving Latin American enterprises with a multi-vendor portfolio (security, networking, datacenter, software). Comparable to Agrega as a regional enterprise software reseller adding value through integration and managed services.
• Solvex: Central American IT services and solutions provider headquartered in El Salvador with operations across Honduras, Guatemala, and the region, offering managed services, enterprise applications, and cybersecurity. Closest direct regional competitor to Agrega given overlapping geography, similar customer base, and similar integrator/reseller model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks4 records

Key highlights6 records

Customer concentration

• Xx.com/agregaonline
• YouTubeyoutube.com/channel/UC43ygHvmdodc_FeEoRfAjnw/videos
• Facebookfacebook.com/agrega.hn
• LinkedInlinkedin.com/company/agregahn
• Instagraminstagram.com/agrega_com

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Agrega