What Hope Healthcare does

Hope Healthcare is a not-for-profit 501c3 healthcare organization headquartered in Fort Myers, Florida, providing hospice, palliative, and senior care services across Southwest Florida's Charlotte, Collier, Lee, Hendry, and Glades counties since 1979. As an affiliate of Chapters Health System, Hope operates a continuum of three core programs: Hope Hospice (end-of-life care serving 6,000+ patients annually), Hope PACE (Program of All-Inclusive Care for the Elderly delivered through four PACE centers with transportation via FDOT-donated Hope Mobile buses), and Hope Kids Care (pediatric home-based hospice). Adjacent service lines include Hope Healing Hearts grief counseling (offered free of charge to all community members), the VALOR veterans program, music and art therapy, pet therapy, Hope Parkinson Program, and the Open Access Program that removes age, diagnosis, and ability-to-pay barriers.

The organization's proprietary asset is its Collaborative Practice Medication Management System, an integrated technology platform enabling real-time coordination across pharmacists, physicians, and nurses, recognized with the Pinnacle Award by the American Pharmacists Association Foundation. Hope also holds an extensive stack of national accreditations including CHAP accreditation, NHPCO Four Rings designation (2022 and 2023), Level 5 We Honor Veterans Partner status, and the American Hospital Association Circle of Life Award.

Revenue derives primarily from Medicare and Medicaid reimbursement for hospice, PACE, and home health services, supplemented by private insurance payments, charitable donations through MoreHope.org, the Shine annual fundraiser ($477,000 raised in 2022), memorial gifts, and retail proceeds from two Hope Chest Resale Stores. Hope provides more than $2.5 million in unfunded hospice care annually. The organization operates from a Fort Myers administrative headquarters with 501-1,000 employees and a network of 16+ physical sites including four residential-style care centers, four PACE adult day centers, three Hope Connections community centers, two hospice satellite locations, and a community center in North Fort Myers. Service delivery occurs primarily through in-home visits across private residences, nursing homes, and assisted living facilities, plus center-based programs.

Name

Hope Healthcare

Legal name

Hope Hospice and Community Services, Inc.

Website

https://hopehcs.org

Company type

Private

Founded year

1979

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Hope Healthcare is a Fort Myers, Florida-based not-for-profit hospice and senior care provider affiliated with Chapters Health System, delivering hospice care, PACE programs, and pediatric services to 6,000+ patients annually across five Southwest Florida counties through 16+ care sites.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190), Individual and Family Services (6241)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Palliative Care, Hospice & Serious Illness Support (BPAGACAK)

akta.pro secondary industries

Hospice Care in Assisted Living / Residential Care Facilities (HLADAHAE), Hospice Care in Nursing Facilities (SNF/NH Hospice) (HLADAHAD), Bereavement & Grief Support Services (Family Aftercare) (HSABAFAI), End-of-Life Emotional & Spiritual Support (Chaplaincy/Counseling) In-Home (HSABAFAH)

Keywords

• Hospice care services
• Palliative care programs
• Senior care services
• Pediatric home care
• Grief counseling services

Headquarters

HQ city

Fort Myers

HQ country

United States

HQ region

North America

Offices16 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Healthcare Reimbursement: Revenue from Medicare and Medicaid reimbursement for hospice, PACE (Program of All-Inclusive Care for the Elderly), and home health services. Hope provides over $2.5 million in unfunded hospice care annually.
2. Community Donations and Fundraising: Charitable donations from individuals, businesses, and civic groups through MoreHope.org, the Shine annual fundraiser ($477,000 raised in 2022), memorial donations, and special appeals. 100% of donations benefit Hope Hospice.
3. Private Insurance Reimbursement: Payment for hospice and home health services covered by private health insurance plans.
4. Hope Chest Resale Stores: Revenue from thrift store operations at Bonita Crossings Blvd and Tamiami Trail locations, with proceeds supporting patient care.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Hope Healthcare is a not-for-profit community-based healthcare organization that delivers hospice and palliative care, the Program of All-Inclusive Care for the Elderly (PACE), and pediatric home care (Hope Kids Care) to patients across Southwest Florida. The core offering is extended with grief counseling, music and art therapy, veteran-specific programs, pet therapy, and memorial services funded in part by charitable donations and resale store proceeds.

Product overview

Hope Healthcare is a not-for-profit hospice and healthcare services organization offering a continuum of care programs. The core offerings include Hope Hospice (end-of-life care), Hope PACE (Program of All-Inclusive Care for the Elderly), and Hope Kids Care (pediatric hospice). These are supported by therapeutic services (Music Therapy, Art Therapy), grief support through Hope Healing Hearts, veterans programs (VALOR), pet therapy, and care center facilities. Additional programs include Hope Choices (Medicare Care Choices Model) and Hope Parkinson. The organization operates multiple care centers, community centers, and Hope Chest resale stores across Southwest Florida.

Differentiator

Problem solved

Functional benefit

Products and services

• Hope Hospice Provides physical and emotional comfort to individuals at end of life with a team of professionals supporting the entire family through the end-of-life journey.
• Hope PACE (Program of All-Inclusive Care for the Elderly) Comprehensive medical and dental care, medications, supplies, transportation, and social activities that help older adults live safely in the place they call home.
• Hope Kids Care Comforting in-home care for seriously ill children including pain and symptom management, family education, transportation assistance, food assistance, and emotional support.
• Hope Healing Hearts (Grief Counseling) Grief counseling and support groups provided at no charge to people of all ages in Southwest Florida, delivered both in-person at care centers and virtually via Zoom.
• Music Therapy Creative opportunity for patients to express emotions through music in a comfortable atmosphere, providing benefits such as positive mood changes, relaxation, anxiety reduction, and social interaction.
• Art Therapy Creative self-expression for people of all ages dealing with stress, grief, and loss including self-expressive art, art studio, and legacy projects.
• VALOR Veterans Program Veterans recognition program offering personalized ceremonies, Veterans History Project submissions, and professional support for PTSD and related emotional needs.
• Hope Care Centers Four home-like care centers in Bonita Springs, Cape Coral, Fort Myers, and Lehigh Acres providing intensive support when eligible.
• Hope Connections Community Centers Community centers in Clewiston, LaBelle, and Moore Haven providing local support services.
• Hope Chest Resale Stores Thrift store operations at Bonita Crossings Blvd and Tamiami Trail locations selling donated merchandise with proceeds supporting patient care.
• Hope Choices Program (Medicare Care Choices Model) Medicare Care Choices Model program offering supportive care for Medicare participants receiving curative treatment for chronic illness, including counseling, education, family support, and respite.
• Hope Parkinson Program Program providing support and resources for individuals and families affected by Parkinson's disease, including a newsletter.
• Hope Hospice Open Access Program Innovative program improving end-of-life care and making hospice services available regardless of age, diagnosis, or ability to pay.

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Eight partnerships are on record, tiered minor, core and flagship.

• Business ObserverminorGTM or Marketing Partner · 1 September 2022Recognized President and CEO Samira K. Beckwith as a Change Maker in the 2022 Big Book of Business, selected from leaders throughout central and southwest Florida.
• Busey BankminorGTM or Marketing Partner · 1 April 2022Top-level sponsor of Shine fundraiser event supporting Hope Healthcare.
• Edison Ford Winter EstatesminorGTM or Marketing Partner · 1 April 2022Host venue for the Shine fundraiser event with over 400 attendees.
• State Representative Jenna Persons-MulickaminorGTM or Marketing Partner · 1 April 2022Co-host of Shine fundraiser event alongside Lizbeth Benacquisto.
• Florida Department of Transportation (FDOT)coreOthers · 17 September 2020FDOT donated 10 buses (transformed into Hope Mobiles) to Hope PACE in support of their mission to maintain quality of life for seniors at risk for nursing home placement. The buses transport program participants to PACE care centers and specialist appointments. LK Nandam, FDOT District One Secretary, noted FDOT supports organizations ensuring elderly access to critical community resources.
• Chapters Health SystemflagshipStrategic or Co-development PartnerHope Healthcare is an affiliate of Chapters Health System, described as 'the nation's premier not-for-profit, community-based healthcare organization dedicated to delivering innovative care throughout chronic illness progression and beyond.' Hope operates as part of this national network.
• National PACE AssociationcoreStrategic or Co-development PartnerHope Healthcare President and CEO Samira K. Beckwith has been elected to the 2023 National PACE Association Board of Directors, demonstrating leadership in the PACE (Program of All-Inclusive Care for the Elderly) community.
• Florida Department of Consumer ServicescoreOthersHope Hospice and Community Services, Inc. DBA Hope Healthcare is registered with the Florida Department of Consumer Services, registration number SC-01911.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Tidewell Hospice: Non-profit hospice and palliative care provider serving Southwest Florida from its Lakewood Ranch base. Offers hospice, palliative care, and grief support to a similar senior population across many of the same counties as Hope, making it the most directly comparable regional competitor.
• Avow: Non-profit hospice and palliative care organization based in Naples, FL, serving Collier County and adjacent SW Florida communities. Overlaps directly with Hope's hospice, palliative, and grief-support service lines in the same geography.
• HopeHealth (Massachusetts/Cape Cod): Non-profit hospice and palliative care organization serving southeastern Massachusetts. Directly comparable as a community-based, multi-service non-profit offering hospice, palliative, grief, and visiting-nurse services under the "Hope" hospice brand.

Broad incumbents

• Chapters Health System: Parent affiliate of Hope Healthcare, operating as the nation's premier not-for-profit community-based chronic-illness organization. Runs multiple hospice/PACE affiliates across Florida, providing the operating playbook, shared services, and capital allocation context for Hope.
• VITAS Healthcare (Chemed): Largest hospice provider in the United States, operating for-profit hospice and palliative care programs across Florida including Southwest Florida. Direct product/category overlap with Hope Hospice and a major competitive reference point for scale.
• Amedisys Hospice: Large publicly-traded home health and hospice operator with significant Florida hospice footprint. Comparable on home-based hospice delivery model and Medicare-reimbursement-driven revenue structure.
• Compassus: National hospice, palliative, and home health provider with multiple Florida locations. Comparable on full continuum of hospice/palliative/home health services and Medicare-reimbursement business model.
• Gentiva (formerly Kindred at Home Hospice): National hospice and palliative care provider operating across many states including Florida. Directly comparable to Hope on hospice service lines, clinical staffing model, and Medicare-reimbursement exposure.
• BrightSpring Health Services: Public diversified home and community-based services provider operating hospice, home health, and PACE-adjacent services. Comparable on the blend of hospice, home-based clinical care, and value-based chronic-care delivery that Hope is built around.

Emerging players

• National PACE Association members (e.g., InnovAge): InnovAge is the largest PACE operator in the US, running PACE centers that directly parallel Hope PACE's Program of All-Inclusive Care for the Elderly model. Comparable for benchmarking Hope's PACE expansion potential.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/HopeHCS
• Xx.com/HopeHCS

Compliance13 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hope Healthcare