What Mailcheap does

Mailcheap, operated by Cyberlabs, Inc., is an API-first hosted email platform launched in 2015 and headquartered in Beaverton, Oregon. The company sells dedicated email servers (Cloud and Dedicated tiers) with unlimited mailboxes and domains, marketed at SMBs, large enterprises, resellers, and startups who want to avoid per-seat pricing from incumbents like Microsoft 365 or Google Workspace. Plans range from $4.99/month at the entry level to $999/month for the ED-28T (28 TB) dedicated server, with mid-tier offerings such as the EC-250 at $34.99/month; billing is subscription-based on monthly, quarterly, half-yearly, or annual cycles.

The technical stack is proprietary: an in-house "New Mail System" (NMS) runs on OpenStack with KVM virtualization, Ceph-backed hybrid storage combining NVMe SSDs and enterprise HDDs with 3x data replication, Postfix and Dovecot for mail handling, Roundcube and SnappyMail for webmail, and Radicale for CardDAV/CalDAV. The platform exposes a comprehensive REST API v1 covering all administration tasks at MasterAdmin, DomainAdmin, and MailUser permission levels. Additional features include automatic user migration from source IMAP servers, server-side Sieve filters, Split Domain Routing, FIDO2 passwordless MFA, TOTP-based 2FA, geo-redundant backup mail servers, and a Premium Relay multi-IP SMTP system for outbound deliverability. Infrastructure is hosted on OVH's global cloud (Mailcheap is an OVH Digital Launch Pad member), and payment processing is handled via Stripe (PCI Level 1).

Commercially, Mailcheap is a bootstrapped, founder-owned private company with 1-10 employees, no disclosed external funding, and a product-led growth model. Distribution is direct-to-customer via a self-serve website with automated server provisioning (deployment in 2-3 minutes), supplemented by a reseller/white-label program and developer-facing assets including a public demo server, comprehensive API documentation, and a public status page. The company is GDPR compliant, does not charge per user or per domain, and positions itself as an affordable, API-rich alternative to traditional enterprise email suites.

Name

Mailcheap

Legal name

Cyberlabs, Inc.

Website

https://mailcheap.co

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Mailcheap is an API-first hosted email platform operated by Cyberlabs, Inc., selling dedicated email servers with unlimited mailboxes and domains via subscription to SMBs, enterprises, and resellers seeking a flat-rate alternative to per-seat providers like Microsoft 365 and Google Workspace.

Ownership category

akta.pro rank

Product category

Business Email Hosting

NAICS

Direct Mail Advertising (541860)

SIC

Services-Direct Mail Advertising Services (7331)

akta.pro primary industry

Email Marketing Services (Campaigns, Deliverability, Lifecycle) (BPAFAKAB)

Keywords

• Email hosting services
• Dedicated email servers
• Business email solutions
• Email API platform
• White-label email hosting

Headquarters

HQ city

Beaverton

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Infrastructure, Technology or R&D, Operations, Personnel, Marketing or Sales

Revenue model

1. Dedicated Email Server Hosting: Subscription-based dedicated email server hosting with no per-user or per-domain limits. Customers get their own dedicated email server and are billed based on the server configuration (compute resources, storage). Plans offer unlimited domains and users with the only limit being hardware resources. Supports monthly, yearly, half-yearly, and quarterly billing cycles.
2. Reseller Email Hosting: Business email hosting and reseller email hosting powered by dedicated servers. Resellers can white-label and resell email services to their own customers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Mailcheap provides managed dedicated email server hosting with unlimited domains and users, billed at flat subscription rates based only on hardware resources rather than per-seat pricing. Customers receive a fully managed email platform built on OpenStack/KVM cloud infrastructure, accessible through a web-based Mail Portal admin interface or a comprehensive 100% REST API. The service supports standard email protocols (IMAP, POP, SMTP), webmail (Roundcube and SnappyMail), CardDAV/CalDAV contacts and calendars, automatic migration from existing providers, and white-label resale options for partners.

Product overview

Mailcheap is an API-first email hosting service providing personalized email for businesses through dedicated servers with a user-friendly interface. The core offering consists of Cloud/Dedicated server plans with unlimited domains and users, managed via the Mail Portal admin panel or the comprehensive NMS API. Users can choose between Roundcube (default) or SnappyMail webmail clients. Premium Relay is included as standard for high deliverability. The service supports standard protocols (IMAP, POP, SMTP, CardDAV, CalDAV) and includes enterprise-grade features like automatic migration, two-factor/passwordless authentication, per-domain antispam controls, sieve filtering, and calendar/contacts sharing. The architecture is built on OpenStack cloud with KVM virtualization, Ceph storage with 3x replication, and OVH infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• Dedicated Email Servers Fully managed dedicated email servers without user or domain limits, providing complete privacy and control with full API support for email administration. Designed for businesses seeking isolated email infrastructure with flat-rate pricing based only on hardware resources.
• Cloud and Dedicated Server Plans Industry-first personalized cloud and dedicated email server plans providing unmatched privacy and security at affordable prices. Plans offer unlimited domains and users with various storage options from 250 GB to 28 TB.
• Mailcheap NMS API Comprehensive REST API providing 100% coverage of all email administration tasks including accounts, domains, aliases, contacts (CardDAV), calendars (CalDAV), antispam settings, sieve filters, vacation auto-responders, and server management operations. Targeted at developers and IT teams seeking programmatic email infrastructure control.
• Mail Portal Web-based admin panel for mail administration, webmail access, contacts and calendaring. Features multiple permission levels: MasterAdmin for Cloud/Dedicated servers, DomainAdmin for Shared plans, and MailUser for end-user mailbox access.
• Roundcube Webmail Default webmail client included with every Mailcheap plan, providing full email, contacts, and calendar functionality through a browser-based interface.
• SnappyMail Webmail Alternate webmail client, a fork of Rainloop, offering basic webmail functionality as an alternative to Roundcube.
• Premium Relay Multi-relay SMTP system providing near 100% email deliverability through carefully vetted and run-in IPs, anti-spam and anti-virus outbound filtering, and resending of hard rejects. Provided as standard with all hosted email plans.
• Reseller Email Hosting White-label reseller email hosting powered by dedicated servers, allowing IT service providers and MSPs to brand and resell email services to their own customers using Mailcheap's API-driven platform and documentation.

Quantifiable outcome

• Near 100% email deliverability through premium relay system with carefully vetted IPs and multi-relay architecture
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature9 records

Partnerships

Three partnerships are on record, tiered core.

• OVHcoreTechnology or IntegrationOVH is used as the underlying cloud infrastructure provider. Mailcheap is an OVH Digital Launch pad member and uses OVH's global infrastructure (cloud servers, data centers) to host primary customer-facing solutions. Infrastructure includes NVMe SSDs, Ceph storage, and DDoS protection from OVH.
• StripecoreTechnology or IntegrationStripe is used as the PCI Service Provider Level 1 certified payment processor for handling all payment methods (cards). Stripe's hosted payment page is used for secure payment entry on stripe.com domain. Mailcheap stores only a token reference to payment methods, not the actual card details.
• Cyberlabs, Inc.coreOthersCyberlabs, Inc. is the parent company and Mailcheap Affiliate that executes orders and provides services. They are the primary legal entity behind Mailcheap and may assist in performance of services along with other subsidiaries.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Runbox: Norwegian independent email hosting provider emphasizing privacy, sustainability, and custom domain support. Directly comparable as a small, privacy-focused paid email host serving SMBs and individuals.
• Migadu: Small independent email hosting provider focused on unlimited mailboxes and developer-friendly administration. Closely comparable in the no-per-user, API-driven, developer-oriented email hosting niche.
• Posteo: Privacy-focused paid email hosting service based in Germany. Comparable in privacy-and-compliance positioning (GDPR), flat-rate pricing, and standalone-email value proposition versus bundled incumbents.
• IceWarp: Business email and collaboration suite with on-premise and cloud deployment options. Comparable in serving businesses needing dedicated email infrastructure with admin APIs and reseller programs.
• Zoho Mail: Business email hosting service for SMBs and enterprises with custom domains, admin panel, and tiered pricing. Directly comparable in target market (SMB professional email) and pricing structure, though bundled into a broader productivity suite.
• Proton Mail: Privacy-focused hosted email provider (part of Proton's encrypted productivity suite). Direct competitor in the privacy/encrypted email niche with custom domains, IMAP/SMTP, and a freemium-to-paid funnel similar in spirit to Mailcheap's hosted email.
• Fastmail: Independent paid email hosting service targeting privacy-conscious individuals and businesses. Closely comparable to Mailcheap in the standalone, paid (not ad-supported) email hosting model with strong deliverability and admin tooling.

Broad incumbents

• Microsoft 365 (Exchange Online): Hyperscaler business email and productivity platform. Same primary use case (custom-domain business email) but bundled with Office apps, Teams, and OneDrive; the per-user pricing benchmark Mailcheap explicitly undercuts.
• Google Workspace: Hyperscaler business email and productivity suite. The dominant incumbent Mailcheap positions against with its no-per-user pricing model; comparable only in core feature (email with custom domain) but vastly larger in scope and reach.
• Rackspace Email Hosting: Larger incumbent managed hosting provider offering business email hosting alongside a much broader managed cloud portfolio. Comparable customer segment (SMB/enterprise business email) but as part of a wider services portfolio.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/mailcheap
• LinkedInlinkedin.com/company/mailcheap

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mailcheap