800 TeleServices

What 800 TeleServices does

800 TeleServices (上海华泛信息服务有限公司 / Shanghai Huafan Information Services Co., Ltd., branded as 800飞翱) is a Shanghai-headquartered, privately held business process outsourcing (BPO) and AI solutions provider founded in 1997. The company operates 16 service centers and 7,000+ agent seats across China mainland, Hong Kong, Taiwan, and Tokyo, delivering 7x24 omnichannel customer service in 10+ languages. Its enterprise customer base spans e-commerce/retail, food and beverage, automotive, financial services, internet platforms, hospitality, and healthcare, with named accolades including Forbes China Top 100 Customer Service Enterprises and Global Top 20 BPO Suppliers in China.

The company sells a platform-plus-modules architecture built around its core BPO offering (800 TeleServices) and augmented by proprietary AI products: 800 Touch (智汇灵), an AI customer interaction platform combining NLP text/voice robots, intelligent work order management, and 360° customer profiling; Deep Watcher, an AI sentiment monitoring platform covering 90%+ of mainstream Chinese social media; TrainingMaster, an AI digital coaching platform with immersive human-machine role-play; iEMIS, an intelligent franchise store management system; and an AI Large Model Data Training service for annotation, quality control, and synthetic data. The technology stack spans large language models, speech recognition (ASR/TTS), emotion recognition, knowledge graphs, and multimodal data processing, supported by 230+ software copyrights and ISO 9001/27001/20000/22301 plus PCI DSS certifications.

Revenue mechanics combine managed-services BPO contracts (typically enterprise-scale, quote-based, multi-year) with subscription/licensing of AI software modules. Go-to-market is enterprise field sales targeting Global 500 companies and major domestic and international enterprises, supplemented by a multi-language corporate website, vertical-specific landing pages, and industry events. Pricing is not publicly disclosed. The company is led by co-founder/Chairman/CEO Alex Wong (黄有权) and co-founder/President/CSO Leonard Chan (陈念敏), and operates without external institutional investors per available sources.

Name

800 TeleServices

Legal name

上海华泛信息服务有限公司

Website

https://800teleservices.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

800 TeleServices is a Shanghai-headquartered Asia-Pacific BPO and AI solutions provider operating 16 centers and 7,000+ seats, serving Global 500 and major enterprises with AI-powered customer service, sentiment monitoring, training, and data annotation across multiple verticals.

Ownership category

akta.pro rank

Product category

Customer Experience Business Process Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

akta.pro secondary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

Keywords

• Contact center outsourcing
• Business process outsourcing
• AI customer service software
• AI training data services
• Sentiment monitoring software

Headquarters

HQ city

Kowloon City

HQ country

Hong Kong SAR China

HQ region

Asia

Offices14 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. BPO Outsourcing Services: Contact center outsourcing services providing customer service, sales acquisition, content auditing, consulting and advisory services. Operates on a managed services model with 7x24 hour operations.
2. AI Software Solutions: Licensing and deployment of proprietary AI platforms including 800 Touch (intelligent customer interaction), Deep Watcher (sentiment management), and TrainingMaster (AI training coach).

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

800 TeleServices provides managed customer-experience and business-process outsourcing, including 7x24 customer service, sales acquisition, e-commerce and social-media operations, content review, consulting, and data services. It also develops, licenses, and deploys proprietary AI platforms for customer interaction, agent training, sentiment monitoring, franchise-store management, and AI-model data preparation.

Product overview

800 TeleServices (飞翱集团) operates a platform-plus-modules architecture built around its core BPO service (800 TeleServices) augmented by a suite of proprietary AI-powered products. The product portfolio consists of: 800 TeleServices — the core BPO service providing omnichannel customer interaction management; 800 Touch (智汇灵) — an AI-driven customer interaction platform for text/voice automation, work order management, and customer profiling; Deep Watcher — an AI public opinion monitoring platform covering 90%+ of mainstream Chinese social media; AI大模型数据训练 — end-to-end AI training data services (annotation, quality control, synthesis); TrainingMaster — an AI-powered digital coaching and role-play training platform; and iEMIS — an intelligent franchise store management system. These products collectively enable enterprises to digitize customer service operations, train agents, monitor brand reputation, and optimize business workflows across the customer lifecycle.

Differentiator

Problem solved

Functional benefit

Brands

• 800 Touch (智汇灵): 深度融合人工智能与人性化服务的数字化客户互动管理平台，提供智能客服、智能外呼、工单管理等功能
• Deep Watcher
• TrainingMaster
• iEMIS
• AI大模型数据训练

Products and services

• 800 TeleServices The flagship business-process outsourcing service provides customer-interaction management across voice, text, and digital channels. It covers customer care, sales acquisition, social-media operations, content moderation, consulting, and data services for organizations in finance, retail, government, consumer, mobility, and other sectors.
• AI Large Model Data Training (AI大模型数据训练) An end-to-end AI training-data service covering data review, annotation, quality control, and creation for foundation-model development. It supports text, image, audio, video, and multimodal annotation, with reported accuracy above 99.5% and threefold annotation-efficiency improvement.
• 800 Touch (智汇灵) An AI-powered digital customer-interaction management platform integrating text robots, voice robots, intelligent work-order management, customer profiling, social-media monitoring, and comment or review management. It provides natural-language understanding, multi-round dialogue, and human-agent handoff.
• Deep Watcher An AI-driven public-opinion management platform that monitors more than 90% of mainstream media, including Weibo, Douyin, and Xiaohongshu. It provides an automated monitoring, analysis, alerting, and reporting workflow for brand-reputation management.
• TrainingMaster An AI-powered digital coaching platform using large language models, speech recognition, emotion recognition, and semantic analysis. It generates realistic dialogue for immersive human-machine role-play training and provides real-time personalized feedback and multidimensional scoring.
• iEMIS (智慧连锁门店管理系统) An intelligent franchise-store management system integrating people, finance, and asset management. It covers repair requests, multidimensional analysis, capital ledgers, energy use, inspections, inventory, equipment maintenance, brand management, and contract management.

Quantifiable outcome

• 98% customer satisfaction rate
• +5 more outcomes

Named customers2 records

Segments7 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability14 records

Feature5 records

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Teleperformance: Global leader in outsourced customer experience management with 400,000+ employees across nearly 100 countries; directly comparable to 800 TeleServices in omnichannel contact center outsourcing, telesales, and digital CX services for Global 500 enterprises.
• Concentrix: Large publicly traded CX and BPO provider with global delivery centers; competes head-to-head with 800 TeleServices in customer service outsourcing, sales acquisition, and AI-enabled CX solutions for Fortune 500 enterprises.
• Foundever (formerly Sitel Group): Global CX/BPO provider operating contact centers in 45+ countries with digital transformation and AI services; directly comparable to 800 TeleServices in managed CX delivery for large enterprises across industries.
• TTEC Holdings: Public customer experience technology and services company with global delivery and AI-enabled CX platforms; directly competes with 800 TeleServices in contact center outsourcing and AI-augmented customer engagement solutions.
• Majorel (now part of Teleperformance): Global CX/BPO provider with strong APAC presence offering customer service, sales, and digital solutions across multiple industries; directly comparable to 800 TeleServices in managed omnichannel CX delivery for enterprise clients.

Direct peers

• Transcom Worldwide: Specialized CX/BPO provider with multilingual contact centers across Europe, APAC, and the Americas; comparable to 800 TeleServices in outsourced customer service, sales, and digital support for enterprise clients.
• StarTek: Customer experience solutions provider with significant APAC delivery footprint in India and the Philippines; directly comparable to 800 TeleServices in offshore omnichannel CX for global enterprise customers.
• Appen: Global provider of training data for AI systems, including speech, image, and text annotation; directly comparable to 800 TeleServices' AI Large Model Data Training service line across multilingual, multimodal annotation offerings.

Emerging players

• iFlytek (科大讯飞): Leading Chinese AI company specializing in speech recognition, NLP, and conversational AI platforms; competes with 800 TeleServices' 800 Touch and voice robot capabilities for enterprise AI customer service deployments in China.
• Scale AI: AI-focused data annotation and evaluation provider serving foundation-model developers; competes with 800 TeleServices' high-accuracy annotation and quality control services for generative AI training data.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/800TS

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 800 TeleServices