Syntium Lifts

What Syntium Lifts does

Syntium Lifts Limited is a UK-based private limited company founded in 2010 and headquartered in Smeeth, Ashford, Kent. It designs, supplies, and installs lift emergency communication systems and autodialler equipment for the UK elevator market, serving building owners, property managers, and lift installation and maintenance companies. The company positions itself as a specialist in BS 81-28, BS 81-72, and BS 81-76 compliance, addressing the regulatory requirement for two-way voice communication from lifts to a staffed rescue service.

The product portfolio is split across two sub-brands — Synplicity (flagship premium range) and Syntium (standard range). Flagship hardware includes the Synplicity 4G autodialler with 4G VoLTE connectivity, up to 20 hours standby battery, advanced self-diagnosis, and four monitoring inputs; the Synplicity PSTN landline autodialler; the Syntium QP (compact 2-wire autodialler for platform lifts); and the Syntium V (behind-COP mounting). Supporting infrastructure comprises the Syntium 4G VoLTE gateway, Syntium IP 4G VoIP/SIP router, Syntium 4G Router, and Syntium SIM Cards (cybersecure 4G VoLTE SIMs with end-to-end encryption). Fire-fighting and evacuation coverage is delivered through the Synplicity Fire (BS 81.72:2020) and Syntium ASSIST (BS EN 81.76:2025) intercom systems, the latter featuring digital audio, group broadcast mode, and a touch-screen interface. The Smart72 service platform provides 24/7 monitoring, automated three-day test calls, instant alerts, battery monitoring, remote diagnostics, and compliance documentation.

The business operates three revenue streams: one-time hardware sales of autodialler units, gateways, routers, SIM cards, and accessories; recurring subscription revenue from the Smart72 monitoring service; and professional installation services under a supply-and-fit model. Distribution is direct via a quote-based website sales motion, serving exclusively the United Kingdom. Pricing is not publicly disclosed — customers request a quote for both hardware and monitoring services. In 2025, Syntium Lifts was acquired by Investment AB Latour, a Swedish diversified industrial conglomerate listed on Nasdaq Stockholm, as one of seven acquisitions completed during the year. The company continues to operate as a standalone business unit under Latour's industrial portfolio.

Name

Syntium Lifts

Legal name

Syntium Lifts Limited

Website

https://syntiumlifts.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

Syntium Lifts is a UK-based specialist in lift emergency communication systems and autodialler equipment, serving building owners, property managers, and lift maintenance companies with BS 81-28 / 81-72 / 81-76 compliant hardware, Smart72 subscription monitoring, and supply-and-fit installation services.

Ownership category

akta.pro rank

Product category

Lift Emergency Communication Systems

NAICS

Elevator and Moving Stairway Manufacturing (333921)

SIC

Computer Communications Equipment (3576)

akta.pro primary industry

Stair Lifts & Residential Platform Lifts (HSAPANAC)

Keywords

• Lift autodiallers
• Lift emergency communication
• Fire-fighting intercoms
• Evacuation lift systems
• Lift monitoring services

Headquarters

HQ city

Ashford

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Lift Communication Hardware: Sale of autodialler units, evacuation and fire-fighting intercom systems, SIM cards, routers, and accessories. Products include Synplicity 4G, Syntium V, Syntium QP, Syntium 4G, Syntium IP 4G, and Synplicity Voice Stations. One-time hardware purchase model.
2. Smart72 Monitoring Services: Recurring monitoring service for lift autodialler units including 24/7 monitoring, automated 3-day test calls, instant alerts, battery monitoring, remote diagnostics, and compliance documentation. Subscription-based service.
3. Installation Services (Supply & Fit): Professional installation services for Syntium products. Customers can request installation when ordering products. This supply and fit service continues to grow each year.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Syntium Lifts designs, supplies and supports BS-compliant lift emergency communication hardware (autodiallers, evacuation and fire-fighting intercoms, 4G VoLTE/SIP routers, and cybersecure SIM cards) under its Synplicity and Syntium brands, and provides the Smart72 24/7 remote monitoring service plus professional supply-and-fit installation for the UK lift market.

Product overview

Syntium Lifts is a provider of lift emergency communication solutions with a portfolio of autodialer equipment, evacuation and fire-fighting intercom systems, and monitoring services. The product lineup includes two sub-brands: Synplicity® (flagship premium products) and Syntium (reliable standard products). Core autodialer offerings include Synplicity® 4G (flagship 4G unit), Synplicity PSTN (landline), Syntium QP (compact for platform lifts), Syntium V (behind COP mounting), Syntium 4G (VoLTE gateway), and Syntium 4G Router (4G Wi-Fi router). Connectivity solutions include Syntium IP 4G (VoIP/SIP router) and Syntium SIM Cards (cybersecure VoLTE). Evacuation and fire-fighting products include Syntium ASSIST (next-generation digital system compliant to BS EN 81.76:2025) and Synplicity Fire (BS 81.72:2020 compliant). All products are supported by the Smart72 Monitoring service providing 24/7 monitoring, automated compliance testing, and remote diagnostics.

Differentiator

Problem solved

Functional benefit

Brands

• Synplicity: A range of state-of-the-art high-quality lift autodialler units and other lift communication products, designed specifically for the UK lift industry. Includes products such as Synplicity 4G and Synplicity PSTN.
• Smart72

Products and services

• Synplicity 4G Autodialler Flagship BS 81.28:2018 compliant 4G VoLTE lift autodialler offering premium audio quality, up to 20 hours standby and 5 hours talk time, advanced self-diagnosis, four monitoring inputs, two configurable relay outputs and an emergency car light output, for building owners and lift companies migrating from PSTN.
• Synplicity PSTN Autodialler BS 81-28 compliant PSTN landline lift autodialler with high-quality audio, up to 5 hours communication time on battery and 230VAC or 12VDC supply options, for legacy lift installations still relying on copper lines.
• Syntium QP Autodialler Compact 2-wire autodialler with built-in alarm button designed for surface mounting on platform lifts, compatible with Syntium 4G for mobile network connectivity.
• Syntium V Autodialler Compact 2-wire autodialler unit designed for behind COP (Car Operating Panel) mounting with outstanding voice communication quality and quick, easy installation for lift installers.
• Syntium 4G VoLTE Gateway 4G VoLTE gateway that converts existing PSTN landline autodialler units to the mobile network, with 3G/2G fallback, built-in backup battery and text notifications for mains and battery failures.
• Syntium 4G Router 4G router with LAN access point and Wi-Fi that provides a 4G connection for existing PSTN autodialler units, enabling a local 4G Wi-Fi network with high-quality voice for lifts.
• Syntium IP 4G Router 4G/LTE router enabling SIP/VoIP connectivity for lift autodiallers, with 4G mobile network backup, LAN access point, Wi-Fi, two configurable relay outputs, and text alerts for mains and battery failures.
• Synplicity Voice Stations Compact serial bus voice stations used with Synplicity autodialler and fire-fighting intercom products, featuring 2-wire installation, pictograms and ultra-bright alarm button LEDs.
• Syntium ASSIST Evacuation & Fire-fighting Lift Intercom Next-generation evacuation and fire-fighting lift intercom system fully compliant to BS EN 81.76:2025, with state-of-the-art digital audio, high-resolution touch screen display, group broadcast mode and surface or flush mount options for trained personnel and emergency services.
• Synplicity Fire Lift Intercom BS 81.72:2020 compliant fire-fighting lift intercom system with handsfree operation, support for up to 2 car units and 15 floor units, 12VDC low voltage design and IPX3-rated metalwork units.
• Syntium SIM Cards Cybersecure 4G VoLTE SIM cards with end-to-end encryption for lift communication, available as single or multi-network options, VPN compatible, with voice-only or voice-and-data configurations and cybersecurity protection.
• Smart72 Monitoring Service 24/7 monitoring service for lift autodialler units featuring instant alert notifications, automated 3-day test calls for BS 81-28 compliance, real-time connectivity and battery monitoring, remote diagnostics via web dashboard and complete compliance documentation.

Quantifiable outcome

• 10,000+ lifts connected to Syntium systems
• +4 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Johnson Controls International: Johnson Controls is a broad building systems incumbent integrating HVAC, fire, security, and building communication infrastructure, which sometimes competes with Syntium on large multi-system contracts for building owners and FM providers.
• KONE Corporation: KONE is one of the world's largest elevator OEMs and offers proprietary emergency communication and remote monitoring services inside its service contracts; it competes with Syntium when lift companies and building owners choose OEM-bundled solutions.
• Schindler Group: Schindler is a global elevator OEM with its own digital service and communication platform (Schindler Ahead / Field Link), which competes for the same lift contractor service contracts that Syntium sells through its direct channel.
• Otis Worldwide: Otis, the world's largest elevator company, integrates communication and remote monitoring (e.g., Otis ONE) into its service portfolio, positioning it as an incumbent alternative to standalone communication specialists like Syntium.

Direct peers

• RATH Communications: RATH manufactures elevator emergency phones, area of refuge phones, and related code-compliant communication equipment; product overlap with Syntium's Synplicity and ASSIST lines makes it a direct peer in elevator emergency intercoms.
• Kings III Emergency Communications: Kings III is a US specialist in elevator and pool emergency phones plus 24/7 monitoring services, with the same product-plus-subscription model (hardware autodialler + manned monitoring) that drives Syntium's Smart72 service.
• Talkaphone: Talkaphone produces emergency phones, call stations, and mass notification systems including elevator and area-of-rescue communication solutions that compete with Syntium's BS 81-28 and EN 81.76 product lines.
• Mircom Group of Companies: Mircom designs, manufactures, and distributes fire alarm, communication, and building safety systems including emergency telephones; it overlaps Syntium's evacuation and fire-fighting lift intercom segments under BS/EN 81-aligned codes.
• Avire Global: Avire is a UK and Europe-based specialist in elevator safety, communication, and LED lighting products (including the Memco and Microkey brands), directly competing with Syntium in lift autodiallers and emergency communication systems for the same building owner and lift contractor customers.

Regional players

• Criticom (UK): Criticom is a UK-based monitoring and lift communications provider offering 24/7 alarm and autodialler monitoring services, directly comparable to Syntium's Smart72 platform in the same British regulatory environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/syntium-lift-parts

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Syntium Lifts