Claims Settlement Agencies
Claims Settlement Agencies is the UK operations arm of Gallagher Bassett Services Pty Ltd, providing third-party travel insurance claims administration for insurance carriers via an online portal, email intake, and paper-based forms from its Ipswich office.
- Company typePrivate
- Founded1990
- HeadquartersHadleigh, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Claims Settlement Agencies does
Claims Settlement Agencies is the UK-facing service delivery entity of Gallagher Bassett Services Pty Ltd, an Australian-domiciled proprietary limited company that is part of the global Gallagher Bassett insurance services organization. The entity operates an Accident & Health Division based in Ipswich, Suffolk, providing third-party claims administration and settlement services to insurance carriers, with a specific focus on travel insurance claims processing.
The company runs a multi-channel claims intake operation. Policyholders can submit claims through a web-based online portal with supporting documentation upload and status tracking, via email submission to a dedicated UK inbox, or via traditional paper-based claim forms mailed to the Ipswich office. The underlying technology is a transactional claims submission platform — a web form, document handling, and email workflow — without disclosed AI/ML automation, API integrations, or proprietary analytics layers.
The business model is B2B professional services: claims administration fees paid by insurance carrier clients rather than direct consumer charges. No pricing is publicly disclosed. Marketing presence is limited to organic LinkedIn, Twitter, and YouTube channels under the Gallagher Bassett corporate brand. No funding rounds, acquisitions, leadership changes, partnerships, patents, certifications, or named carrier clients are disclosed in the available source material, which significantly constrains visibility into scale, growth dynamics, and competitive positioning beyond what can be inferred from the public claims landing page.
Claims Settlement Agencies firmographics
Firmographics- Name
- Claims Settlement Agencies
- Legal name
- Gallagher Bassett Services Pty Ltd
- Website
- https://csal.co.uk
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Claims Settlement Agencies is the UK operations arm of Gallagher Bassett Services Pty Ltd, providing third-party travel insurance claims administration for insurance carriers via an online portal, email intake, and paper-based forms from its Ipswich office.
- Ownership category
- akta.pro rank
Claims Settlement Agencies industry classification
Industry- Product category
- Third-Party Insurance Claims Administration
- NAICS
- Claims Adjusting (524291), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292)
- SIC
- Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Claims Advocacy & Loss Recovery Services (FSAEADAH)
Keywords
Where Claims Settlement Agencies is headquartered
LocationHeadquarters
- HQ city
- Hadleigh
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Claims Settlement Agencies business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Claims Handling Services: Claims administration and processing services provided to insurance companies, handling travel claims from submission through to settlement
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
Claims Settlement Agencies product offering
Product offeringCore offering
Claims Settlement Agencies provides third-party travel insurance claims administration and settlement services through its Accident & Health Division. Policyholders can submit claims via an online portal, email, or paper-based forms, attaching supporting documentation, while the company processes, tracks, and settles claims on behalf of insurer clients. The offering is delivered from its UK operations hub in Ipswich, Suffolk.
Product overview
Claims Settlement Agencies operates through Gallagher Bassett Services as a single unified claims handling platform providing travel claims processing services. The company offers a downloadable Travel Claims Form as the primary product, with both online submission capabilities and traditional paper-based form completion options through their Accident & Health Division based in Ipswich, Suffolk.
Differentiator
Problem solved
Functional benefit
Products and services
- Travel Claims Handling Services
Companies that use Claims Settlement Agencies
Customer profileSegments1 record
Ideal customer profiles1 record
Claims Settlement Agencies technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Claims Settlement Agencies partnerships and signals
Strategic signalRecent moves3 records
Claims Settlement Agencies competitors and assessment
Company assessmentDirect peers
- Crawford & Company: One of the world's largest independent claims management TPAs serving insurers across property, casualty, and specialty lines including travel. Direct competitor in third-party claims administration with overlapping carrier clients.
- Sedgwick: Global claims management, loss adjusting, and TPA services provider serving insurance carriers and self-insureds. Competes directly for travel and accident & health claims administration mandates.
- ESIS: Third-party claims administrator within Marsh (part of Marsh McLennan) providing claims and risk management services to insurers. Directly comparable in business model and target customer base.
- Broadspire: A claims management and medical management TPA offering third-party administration services to insurance carriers and self-insured employers, with overlapping A&H claims handling capability.
- Charles Taylor: UK-based global insurance services firm providing claims management and TPA services across specialty and travel lines. Geographic and product overlap with the subject entity.
- Davies Group: UK-headquartered insurance services and claims management firm providing TPA, loss adjusting and claims solutions to insurers, with strong UK travel and accident & health practice.
- McLarens: Global independent claims adjusting and TPA firm serving insurance carriers across multiple lines including travel, accident and health. Comparable claims administration model.
Broad incumbents
- Gallagher (Arthur J. Gallagher & Co.): Global insurance brokerage and risk management firm that owns Gallagher Bassett. Operates the broader franchise of which this entity is a part, with cross-sell and shared infrastructure.
- Marsh McLennan: Global insurance brokerage parent of Marsh and ESIS. Operates claims administration services at scale that compete with the subject entity for carrier mandates.
- Aon: Global insurance and reinsurance brokerage that has expanded into claims management and risk consulting services. Broad incumbent with adjacent claims administration capabilities.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Claims Settlement Agencies social profiles
Digital presenceClaims Settlement Agencies financial estimates
Financial estimateRevenue estimate
Valuation estimate
Claims Settlement Agencies leadership team
Management profileNumber of profiles
Claims Settlement Agencies funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Claims Settlement Agencies M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Claims Settlement Agencies
What does Claims Settlement Agencies do?
Claims Settlement Agencies provides third-party travel insurance claims administration and settlement services through its Accident & Health Division. Policyholders can submit claims via an online portal, email, or paper-based forms, attaching supporting documentation, while the company processes, tracks, and settles claims on behalf of insurer clients. The offering is delivered from its UK operations hub in Ipswich, Suffolk.
Is Claims Settlement Agencies a public or private company?
Claims Settlement Agencies is a private company. It is classified as corporate owned and is currently operating.
When was Claims Settlement Agencies founded?
Claims Settlement Agencies was founded in 1990. It employs 11 to 50 people.
Where is Claims Settlement Agencies based?
Claims Settlement Agencies is headquartered in Hadleigh, United Kingdom, in the Europe region.
How does Claims Settlement Agencies make money?
One revenue line is on record: claims Handling Services.
Who are Claims Settlement Agencies's main competitors?
Direct peers on record are Crawford & Company, Sedgwick, ESIS, Broadspire, Charles Taylor, Davies Group and McLarens. Broad incumbents are Gallagher (Arthur J. Gallagher & Co.), Marsh McLennan and Aon.
Does Claims Settlement Agencies have an API?
No public API is recorded for Claims Settlement Agencies.
What industry is Claims Settlement Agencies in?
Claims Settlement Agencies's product category is Third-Party Insurance Claims Administration. Its primary akta.pro industry code is FSAEADAH, Claims Advocacy & Loss Recovery Services. Its NAICS code is 524291 and its SIC code is 6411.