What Stëftung Hëllef Doheem does

Stëftung Hëllef Doheem (SHD), founded in 1999 and recognized as a foundation of public utility by grand-ducal decree of 29 October 1999, is the largest home care and assistance network in Luxembourg, operating over 34 care and nursing centers, day centers, and a national telealarm hub with 24/7 service availability across the country. With more than 2,000 employees serving approximately 17,000 clients annually and ranked as the 22nd largest employer in Luxembourg, SHD delivers a comprehensive continuum that includes home help (Aides à domicile), home nursing and specialized care, wound care, palliative care, night guards, liaison nursing, day-center care, household help (Propper Doheem), and the Sécher Doheem telealarm and teleassistance service. The foundation is led by General Director Benoît Holzem following the July 2023 departure of long-tenured Chairman Paul-Henri Meyers.

The underlying technology platform combines a fully digitized nursing and care documentation system (dossier électronique) shared across multidisciplinary teams, a 24/7 telealarm and teleassistance service (Sécher Doheem) evolved from a simple emergency call into a sensor-enabled solution, the newly launched CARU care module with fall detection, CO2 monitoring, hydration reminders, and automated daily safety confirmation, and digital inclusion programs (Digital Doheem, Foyer SHD Online) developed with partner GoldenMe and funded by the Ministry of Digitalisation. Distribution is omnichannel: a central hotline (40 20 80), Doctena online appointment booking, mobile multidisciplinary teams dispatched to clients' homes, day centers, and regional care and nursing centers staffed by 40-47 nationalities.

The revenue model is that of a regulated non-profit: core services are reimbursed through Luxembourg's social insurance system (Caisse Nationale de Santé, AMD dependency insurance) under statutory agréments from the Ministry of Family, supplemented by tax-deductible donations, corporate philanthropy (e.g., Raiffeisenbank Luxembourg, DuPont Luxembourg, LALUX), and co-financing from European research and innovation programs (Interreg REMOCOSAN, COST Action CA22167 / PAAR-Net, Care about Care, Ministry of Digitalisation project calls). No revenue figure is publicly disclosed; day-center pricing is available via a published price list and informal caregiver training is offered free of charge. The organization is GDPR-compliant, certified under the Palliativ Geriatrie distinction (first Luxembourg network so recognized), and holds the Label 'Entreprise, partenaire pour l'emploi' from ADEM.

Name

Stëftung Hëllef Doheem

Legal name

Stëftung Hëllef Doheem

Website

https://shd.lu

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Stëftung Hëllef Doheem is Luxembourg's largest non-profit home care and support network, providing 24/7 home nursing, palliative care, day-center services, and the Sécher Doheem telealarm system to approximately 17,000 elderly and dependent clients annually through 34+ regional centers and over 2,000 employees.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Family Caregiver Support, Training & Coaching (HLADAGAK)

akta.pro secondary industries

Palliative Care (Home-Based) Providers (HLAFAEAD), Caregiver Support, Coaching & Training (HLADALAG), End-of-Life Emotional & Spiritual Support (Chaplaincy/Counseling) In-Home (HSABAFAH)

Keywords

• Home nursing services
• Elderly home care
• Palliative care services
• Telealarm emergency services
• Senior day centers

Headquarters

HQ city

Luxembourg

HQ country

Luxembourg

HQ region

Europe

Offices16 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain, Others

Revenue model

1. Government-funded healthcare and social care services: Core revenue from providing home help, nursing, and care services reimbursed through Luxembourg's social insurance system (Caisse Nationale de Santé, dependency insurance AMD). Services are provided under statutory approvals from the Ministry of Family.
2. European research and innovation project funding: Participates in funded research projects (Interreg, COST Actions, Ministry of Digitalisation calls) that co-finance innovation activities such as digital inclusion, cross-border healthcare cooperation, and brain health awareness.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels9 records

Core offering

Stëftung Hëllef Doheem is a public utility foundation established in 1999 and the largest home care and assistance network in Luxembourg. It provides a comprehensive 360° range of in-home and ambulatory services including home help (aides et soins à domicile), specialized and palliative nursing care, wound care, night guards, liaison nurses, telealarm and teleassistance (Sécher Doheem, CARU care), day centers (centres de jour), household help, caregiver training and digital inclusion programs. The organization serves more than 17,000 clients per year across 34+ care and nursing centers, with a workforce of more than 2,000 employees.

Product overview

Stëftung Hëllef Doheem is a unified platform offering comprehensive home-based assistance and healthcare services across Luxembourg. The portfolio includes core services (home help, nursing care, specialized care, palliative care, wound care, night guards, liaison nurses, and independence support activities), the flagship Sécher Doheem telealarma emergency service, the newly launched CARU care advanced teleassistance module, day center services, and Propper Doheem household help. The organization also provides Senior Plus support programs and an Ethics Committee for ethical guidance. The service ecosystem is designed to enable elderly and dependent individuals to remain safely at home with comprehensive, personalized care.

Differentiator

Problem solved

Functional benefit

Products and services

• Aides à domicile (Home Help Services) Personal assistance and help with daily living activities delivered in the client's home by qualified home help staff. Targeted at elderly, dependent or convalescent individuals who need support to remain in their own homes.
• Soins à domicile (Home Nursing Care) Medical and nursing care delivered directly in the patient's home by qualified nurses, including medication administration, injections, hygiene care and clinical monitoring. Targeted at patients who require professional nursing but wish to remain at home.
• Soins spécialisés (Specialized Care) Specialized home care for clients with specific pathologies, mental health conditions or complex care needs, delivered by specially trained nurses. Targeted at patients requiring care beyond standard home nursing.
• Soins palliatifs (Palliative Care) Palliative and end-of-life care delivered at home by specialized multidisciplinary teams with Palliativ Geriatrie certification. Targeted at terminally ill patients and their families who wish to remain at home.
• Soins des plaies (Wound Care) Dedicated wound care service provided at home by qualified nurses. Targeted at patients with chronic, post-surgical or complex wounds.
• Gardes de nuit (Night Guards) Overnight in-home presence and surveillance by trained night guards to ensure safety and assistance during the night. Targeted at dependent persons needing continuous supervision.
• Infirmières de liaison (Liaison Nurses) Coordination service provided by liaison nurses who prepare and facilitate a patient's return home after a hospital stay, ensuring continuity of care. Targeted at patients transitioning from hospital to home.
• Activités d'appui à l'indépendance (Independence Support Activities) Targeted activities and exercises delivered in the home to maintain and improve clients' autonomy, mobility and independence. Targeted at elderly or dependent persons seeking to preserve autonomy.
• Sécher Doheem (Telealarm) 24/7 emergency telealarm service that allows clients to call for help via a personal transmitter, with operators dispatching assistance from the Steinsel telealarm center. Targeted at elderly or vulnerable persons living at home.
• CARU care (Smart Teleassistance) Standalone smart teleassistance device consisting of a base station and wearable transmitter with activity, presence, CO2 and ambient temperature sensors, fall detection, voice reminders for hydration and medication, and a built-in mobile network. Targeted at elderly and dependent persons and their families.
• Centres de jour (Day Centers) Day-care centers offering activities, meals and supervision to dependent elderly persons during the day, with package pricing for half-days and meals. Targeted at elderly persons and their caregivers seeking respite.
• Propper Doheem (Household Help) Cleaning and household help service delivered in clients' homes. Targeted at elderly or dependent persons needing help with housekeeping.
• Senior Plus (Additional Senior Support) Additional non-medical support service for seniors to assist with everyday needs beyond the standard home help offering. Targeted at elderly persons seeking extra support.
• Caregiver Training (Sessions de formation) Free training sessions for informal and family caregivers on caring for elderly or dependent persons at home, delivered in person across the country. Targeted at family caregivers and informal carers.
• Commandes & Dispensaires (Online Dispensary Orders) Online platform allowing clients to order dispensary and care products for delivery. Targeted at clients of the foundation's home care services.

Quantifiable outcome

• 98% client satisfaction based on TNS-Ilres survey
• +6 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

13 partnerships are on record, tiered core, supporting and minor.

• CARU carecoreTechnology or Integration · 1 January 2026CARU care is an innovative teleassistance solution linked to the Sécher Doheem emergency service. The system includes a base station and wearable transmitter with fall detection, CO2 monitoring, hydration reminders, and daily safety confirmation. It enhances the existing telealarm service with smart home monitoring features.
• GoldenMecoreStrategic or Co-development Partner · 1 January 2025GoldenMe partnered with Stëftung Hëllef Doheem to develop and deliver the 'Digital Doheem' project, an individualized and intergenerational digital skills program for elderly people living at home. The project was awarded the Prix de l'inclusion numérique 2025 and was funded by the Luxembourg Ministry of Digitalisation.
• PAAR-Net (Participatory Approaches with Older Adults) / COST Action CA22167coreStrategic or Co-development Partner · 1 January 2025Stëftung Hëllef Doheem is a member of PAAR-Net, an international research network coordinated by the Jagiellonian University of Cracovie. The network brings together 400+ researchers from 40+ countries to promote participatory approaches with older adults in research, policy, and professional practice. Led by Dr hab. Anna Urbaniak (Jagiellonian) and Dr Anna Wanka (University of Vienna).
• REMOCOSAN (Interreg Grande Région)coreStrategic or Co-development Partner · 1 January 2025Hëllef Doheem serves as methodological partner in the Interreg REMOCOSAN project, co-funded by the European Union, bringing together actors from Belgium, Luxembourg, France, and Germany to strengthen cross-border healthcare cooperation in the Greater Region. Goals include improving care access for border zone residents, harmonizing prevention and patient education practices, and facilitating coordinated palliative care.
• GetBrainHealthy (University of Luxembourg)supportingStrategic or Co-development Partner · 1 January 2025An interdisciplinary team from the University of Luxembourg leads the GetBrainHealthy brain health awareness project. Stëftung Hëllef Doheem staff participate in educational workshops and co-creation sessions to adapt content to the realities of home care professionals. The project targets adults aged 18-50 with interactive workshops on brain health.
• Elisabeth SeniorminorGTM or Marketing Partner · 1 January 2025Partnership announced November 2025 to extend services and support for elderly clients through coordinated collaboration.
• Hëllef Doheem International asblminorStrategic or Co-development Partner · 1 January 2024International charity arm of the foundation, operating the 'Wergu Yaram' project in collaboration with NGO JED (Jeunesse et Développement) to improve health in disadvantaged neighborhoods of Dakar, Senegal. The telealarm team donated proceeds to this project as part of the 25th anniversary celebrations.
• Ministry Max Hahn (Family, Solidarity, Social Cohesion and Reception)coreOthers · 1 January 2024Minister Max Hahn visited Stëftung Hëllef Doheem and presented commemorative coins 'Heroes of the Pandemic' (#yeswecare) to staff, recognizing healthcare workers' dedication during the COVID-19 pandemic.
• Minister Martine Deprez (Health and Social Security)coreOthers · 1 January 2024Minister Martine Deprez attended the 25th anniversary academic session on October 15, 2024, and the #yeswecare rose ceremony. The foundation's director Benoît Holzem delivered remarks acknowledging government support.
• National Library of Luxembourg (Bibliothèque Nationale du Luxembourg)minorGTM or Marketing Partner · 1 January 2024As part of the 25th anniversary, multiple day centers (Centre Elise de Roebe, Foyer op der Heed) conducted cultural excursions to the National Library on Kirchberg. The library shared its digitized Luxembourgensia collections with seniors, supporting the foundation's digital inclusion goals.
• Care about Care (C^C)coreStrategic or Co-development Partner · 1 January 2023European project aiming to strengthen actors in professional home care ecosystems. Eight teams from Austria, Belgium, Luxembourg, and Switzerland developed and tested digital remote care support and a care app with 700+ participants. The SHD research cell presented the project at a University of Luxembourg conference on data culture in healthcare.
• DoctenaminorChannel Partner/ Reseller/ Distributor · 1 January 2023Doctena online appointment booking platform partnership with the Larochette dispensary, enabling easier appointment scheduling for clients starting November 20, 2023.
• Île aux ClownsminorGTM or Marketing Partner · 1 January 2022Île aux Clowns partnership launched as part of Stëftung Hëllef Doheem's 25th anniversary celebrations, bringing therapeutic clown performances to clients in day centers and home care settings.

Scale indicators10 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• Clariane (formerly Korian): One of Europe's largest care service groups operating nursing homes, assisted living, and home care across France, Germany, and Benelux; a broader incumbent that competes for the same Greater Region elderly population and partner institutions.
• Bayada Home Health Care: One of the largest private home health care providers in the United States, offering a comparable mix of nursing, aide, and specialty home-based services to a similar elderly and dependent client base.
• Addus HomeCare: US publicly listed home and community-based services provider delivering personal care, hospice, and home health to elderly and disabled populations, a relevant public-market comparable for unit economics and reimbursement dynamics.
• Help at Home: Major US personal care services provider serving Medicaid-funded elderly and disabled clients, offering a directly comparable operating model of high-volume, in-home caregiver delivery under government reimbursement.
• DomusVi: Large private European operator of residential care, home care, and specialized services for elderly and dependent persons, providing a relevant scale benchmark for service portfolio breadth and operating model.
• Orpea: Major European care provider with extensive nursing home, post-acute, and home care operations across multiple countries including Belgium and France, adjacent to SHD's cross-border Greater Region ambitions and broader long-term care market.

Direct peers

• Caritas Luxembourg: Caritas Luxembourg is a major non-profit social services organization offering home care, family support, and elderly services across the country, directly comparable to SHD's mission, funding model, and beneficiary segments.
• Ligue Médico-Sociale (LMS): LMS is a Luxembourg medico-social organization that delivers home-based nursing and social care services, operating in the same regulatory and reimbursement environment as SHD with a directly overlapping client base.
• Croix-Rouge luxembourgeoise: The Luxembourg Red Cross operates in the same country and provides overlapping home care, nursing, and social assistance services to elderly and dependent populations as a non-profit, making it the closest functional peer to SHD in the domestic market.

Emerging players

• Tunstall Healthcare: UK-headquartered telecare and teleassistance technology provider whose products (emergency call hubs, fall detection) directly compete with SHD's Sécher Doheem and CARU care services and represent the technology layer SHD partners with.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCZ3XkXxkGh-iG0i5q
• Facebookfacebook.com/steftunghellefdoheem

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stëftung Hëllef Doheem