Demeter ICT Company Limited

What Demeter ICT Company Limited does

Demeter ICT Company Limited (DMIT) is a Bangkok-based business transformation services provider founded in 2015 that distributes and implements enterprise SaaS platforms across Thailand and the broader Asia-Pacific region. The company operates as a multi-vendor value-added reseller with top-tier certifications including Google Premier Partner, Zendesk Premier Partner and Implementation Partner, Asana Solutions Partner, and Braze Alloys Certified Services Partner. Its core offering centers on reselling, implementing, and supporting Google Workspace, Zendesk, Braze customer engagement, Asana work management, and AppSheet no-code applications, augmented by proprietary extensions such as CXBOX for Zendesk and the Demeter Skill online training platform.

The company's technology stack is integration-centric rather than standalone-product-centric. Demeter ICT configures and deploys Google Cloud AI services including Vertex AI and Gemini for enterprise productivity, paired with AppSheet for no-code application front-ends, and integrates Zendesk AI Intelligent Service Agents for customer and employee service automation. It also distributes Appier's AIRIS customer data platform and BotBonnie conversational AI chatbot, and provides domain registration and WeChat Official Account services for Thai businesses targeting the Chinese market. The company supports deliverable enterprise AI applications reportedly within 7 days without programming expertise, leveraging certified implementation workflows.

Demeter ICT generates revenue from four streams: SaaS license reselling across its vendor portfolio (Google Workspace, Zendesk, Braze, Asana, AppSheet), recurring professional services for implementation and change management, training and certification courses via Demeter Skill, and lower-volume domain and WeChat OA services. The company serves 4,600+ organizations across 13-14 countries, with named enterprise customers spanning energy, real estate, financial services, retail, manufacturing, telecommunications, and media. GTM combines direct enterprise sales, partner co-marketing, and a content-led demand generation engine anchored by Thai-language blogs, events, webinars, and the Demeter Skill learning community. The company is privately held, founder-led by Dr. Varanyu Suchivoraphanpong, with a team of 11-50 employees.

Name

Demeter ICT Company Limited

Legal name

บริษัท ดีมีเตอร์ ไอซีที จำกัด

Website

https://dmit.co.th

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Demeter ICT is a Bangkok-based multi-vendor SaaS reseller and implementation partner serving 4,600+ organizations across Thailand and Asia-Pacific with Google Workspace, Zendesk, Braze, Asana, and AI-powered business transformation services.

Ownership category

akta.pro rank

Product category

Enterprise SaaS Implementation & Reselling

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371), Services-Prepackaged Software (7372)

akta.pro primary industry

Digital & Technology Transformation Consulting (BPAHACAH)

akta.pro secondary industries

Digital Learning Content Development (eLearning, Labs, Simulations) (BPAEANAD), Emerging Tech (IoT, Blockchain, AR/VR, Edge) Consulting (BPAHAEAL), Learning Technology & LMS/LXP Implementation (BPACANAH)

Keywords

• Enterprise SaaS reselling
• Cloud productivity implementation
• Customer experience platforms
• Work management consulting
• Google Workspace services

Headquarters

HQ city

Bangkok

HQ country

Thailand

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Licensing and Reselling: Reselling and distributing SaaS platforms including Google Workspace, Zendesk, Braze, Asana, AppSheet, and related cloud solutions. Revenue is generated through license subscriptions, renewals, and volume-based arrangements with enterprise customers in Thailand and APAC.
2. Professional Services and Implementation: Services including system configuration, deployment, change management, workplace transformation, implementation, planning, consulting, and onboarding support. These services accompany SaaS license sales and generate one-time and recurring professional services revenue.
3. Training and Certification Courses: Training courses delivered through Demeter Skill platform for Google Workspace, Zendesk, AppSheet, Gemini AI, and Admin security. Courses include Onsite training, Online training, and Admin certification programs.
4. Domain Registration and WeChat OA Services: Domain name registration services and WeChat Official Account setup and management for businesses operating in China digital marketing.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

Demeter ICT is a Bangkok-based enterprise technology partner that resells, implements, and supports business-transformation SaaS platforms led by Google Workspace and Zendesk, complemented by Braze, Asana, AppSheet, BotBonnie, and AIRIS. The company bundles these platforms with implementation, change-management, custom-development (including its proprietary CXBOX add-on for Zendesk), and structured training delivered through its Demeter Skill learning platform, primarily serving enterprise and mid-market customers in Thailand and the wider APAC region.

Product overview

Demeter ICT Company Limited is a Business Transformation provider offering a multi-vendor SaaS solutions portfolio. The company operates as a Google Premier Partner and Zendesk Premier Partner, providing implementation, customization, training, and support services. Their core product offerings include Google Workspace (enterprise collaboration suite), Zendesk (customer and employee service platforms), Braze (customer engagement platform), Asana (work management platform), and AppSheet (no-code application development). They also offer proprietary add-ons including CXBOX for Zendesk enhancement, custom development services, AI training through Demeter Skill, domain registration, and WeChat Official Account services. The company specializes in AI-powered solutions combining Google Cloud technologies (Vertex AI, Gemini) with their implementation expertise.

Differentiator

Problem solved

Functional benefit

Brands

• Demeter Skill: Online learning platform offering courses in AI and collaboration skills for organizational upskilling.

Products and services

• Google Workspace Enterprise productivity and collaboration suite (Gmail, Meet, Chat, Calendar, Drive, Docs, Sheets, Slides, Forms, Sites, Keep, Workspace Studio) with integrated Gemini AI capabilities, sold via tiered subscription (Business Starter, Standard, Plus, Enterprise) and bundled with implementation and training services. Targeted at enterprises and mid-market organizations seeking cloud-based workplace transformation.
• Zendesk Customer Service & Employee Service AI-powered customer service and employee service platform covering ticketing, messaging, voice, workforce management, Sunshine Conversations, Agent Workspace, Help Center, and Zendesk AI Agents for automated support. Sold to enterprises seeking to modernize customer service, IT service desk, and HR service operations.
• Braze Customer Engagement Customer engagement platform bundling Braze Data Platform, BrazeAI, Journey Orchestration, and Cross-Channel Messaging for personalized marketing. Targeted at marketing-led organizations seeking AI-driven cross-channel engagement.
• Asana Work Management AI-powered work management platform covering Asana AI, Workflows and Automations, Project and Work Management, Goals and Reporting, Resource Management, and Admin & Security. Includes a dedicated Change Management Program. Targeted at organizations modernizing cross-team collaboration and execution.
• AppSheet No-Code Application Development No-code application development platform from Google that turns organizational databases into web or mobile applications, integrated with Vertex AI on Google Cloud for AI-powered enterprise solutions. Targeted at business teams and IT functions needing rapid application creation without coding.
• CXBOX for Zendesk Proprietary add-on suite (CXBOX Hub, CXBOX Recommendation, CXBOX Commerce) that extends Zendesk deployments with additional CX transformation capabilities. Targeted at Zendesk customers seeking deeper automation and commerce integration.
• Gemini AI for Google Workspace Generative AI assistant integrated within Google Workspace for content creation, scheduling assistance, document summarization, and workflow automation. Sold as part of Google Workspace enterprise tiers and supported with Demeter Skill Gemini for Business training.
• AIRIS Customer Data Platform Customer Data Platform from Appier for consolidating and analyzing customer data across touchpoints. Targeted at marketing-led organizations needing unified customer profiles to power personalization.
• BotBonnie AI Chatbot AI-powered conversational marketing chatbot from Appier for customer engagement through messaging channels. Sold as a complement to AIRIS for conversational customer engagement.
• WeChat Official Account Service WeChat Official Account registration, setup, and management service for Thai businesses targeting Chinese consumers and the Chinese digital market, including supporting M-Commerce configuration.
• Domain Name Registration Domain name registration service for businesses needing primary web presence, often bundled with WeChat OA and other digital marketing services.
• Custom Development Services Custom software development and application customization services tailored to specific business requirements, often extending the company's resold SaaS platforms with bespoke integrations and applications.
• Demeter Skill Training & Certification Platform Online learning platform (demeterskill.com) delivering structured training programs (onsite, online, and Admin certification) for Google Workspace, Zendesk, AppSheet, Gemini AI, and Admin security. Targeted at end-users and administrators of the company's SaaS offerings.

Quantifiable outcome

• 4,600+ organizations served across 13-14 countries
• +1 more outcomes

Named customers37 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability11 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• GooglecoreTechnology or IntegrationGoogle Premier Partner (Sell) and Google Specialization Work Transformation certified partner. Demeter ICT is an authorized distributor of Google Workspace, AppSheet, Gemini AI, and Google Cloud solutions across Thailand and APAC, providing licensing, implementation, and training services.
• ZendeskcoreTechnology or IntegrationZendesk Premier Partner and Zendesk Implementation Partner for the APAC region. Demeter ICT provides Zendesk licensing, implementation, customization, chatbot development, CXBOX integration, and ongoing support for customer service and employee service solutions.
• BrazecoreTechnology or IntegrationBraze Alloys Certified Services Partner and Braze Partner of the Year Thailand 2025. Demeter ICT offers Braze licensing and implementation services including Braze Data Platform, BrazeAI, Journey Orchestration, and Cross-Channel Messaging solutions.
• AsanacoreTechnology or IntegrationAsana Solutions Partner providing Asana licensing, implementation, planning, consulting, training, and change management program services for work management transformation.
• ShopifyminorGTM or Marketing PartnerDemeter ICT hosted a joint webinar with Shopify on unified commerce strategy, Brand.com marketplaces, and e-commerce growth — demonstrating a GTM/marketing collaboration for e-commerce transformation.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Stone Forest: Singapore-headquartered IT services firm providing cloud, ERP, CRM, and digital transformation across Southeast Asia. Comparable to Demeter ICT as a regional systems integrator focused on enterprise SaaS adoption.
• PT Metrodata Electronics: Indonesia's largest IT distributor and digital solutions provider, offering cloud, AI, and enterprise software implementation across Southeast Asia. Comparable to Demeter ICT as a multi-vendor SaaS value-added reseller and implementation partner in Southeast Asia.
• VSTECS (Thailand): Thailand-based IT distributor and enterprise solutions arm of VSTECS Holdings, distributing cloud, collaboration, and enterprise software. Comparable to Demeter ICT as a domestic Thai IT distribution and enterprise SaaS implementation partner.

Direct peers

• Searce: Google Cloud Premier Partner and modernized SI operating across APAC and globally. Directly comparable to Demeter ICT in its Google Cloud specialization, AI/Vertex AI practice, and multi-country enterprise delivery model.
• CloudMile: Taiwan- and APAC-focused Google Cloud Premier Partner providing cloud migration, data, and AI implementation services. Closely comparable to Demeter ICT as a regional Google Premier Partner delivering transformation services to mid-market and enterprise customers.

Others

• Appier: Taiwan-headquartered AI software company whose AIRIS (CDP) and BotBonnie products are distributed in Thailand by Demeter ICT. Included as a partner/vendor relationship that defines part of Demeter ICT's portfolio and a useful comparison point for the AI/martech layer of the offering.

Broad incumbents

• Deloitte Digital (Thailand): Global professional services firm's digital transformation arm with significant Thai enterprise coverage across cloud, customer experience, and martech. Comparable to Demeter ICT as a competitor for large Thai enterprise transformation mandates.
• Accenture (Thailand): Global consulting and systems integration incumbent with a large Thai practice covering Google Cloud, customer experience, and AI. Comparable to Demeter ICT as a competing provider of enterprise transformation services in the Thai market, though at vastly greater scale.
• Ingram Micro Thailand: Global IT distribution and cloud services giant with a Thailand operation distributing Google Workspace, Microsoft, and other SaaS. Comparable to Demeter ICT as a large-scale SaaS distributor and cloud services provider in the Thai enterprise market.

Emerging players

• Netccentric: Malaysian digital marketing and technology group with regional APAC operations in performance marketing and SaaS. Comparable to Demeter ICT as an APAC digital marketing technology partner, though with a more marketing-services orientation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCN_GhfxqidgFqrvl9ddZhKA
• Facebookfacebook.com/demeterict
• LinkedInlinkedin.com/company/demeter-ict

Compliance14 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Demeter ICT Company Limited