Scott Miller
Scott Miller is a family-owned luxury salon, spa, and beauty retailer in Pittsford, NY (Rochester metro) offering hair, skin, nail, massage, bridal, and laser services plus curated retail of 25+ premium brands and the exclusive Funner haircare line, serving individual consumers across Western New York.
- Company typePrivate
- Founded1985
- HeadquartersPittsford, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Scott Miller does
Scott Miller is a family-owned luxury salon, spa, and beauty retailer founded in 1985 by Scott and Helen Miller in Fairport, NY, now operating from a 15,000 sq ft flagship at 3340 Monroe Avenue in Pittsford, NY (Rochester metro). The business delivers a comprehensive beauty and wellness platform: hair services (cuts, color, BELLAMI-certified extensions, treatments); skin services (facials, peels, GlycoAla Bio needle-free biomodulation, TriaWave microcurrent, Environ, Splendor X laser hair removal); massage therapy; nail services; makeup; and bridal services with on-site travel. The company also operates a curated retail storefront and e-commerce store carrying 25+ premium brands (Oribe, Kérastase, MAC, La Mer, Westman Atelier, Augustinus Bader, Victoria Beckham Beauty, Jo Malone London) and an exclusive proprietary haircare line, Funner.
Underlying technology is service- and device-driven rather than software-native. Core platforms include Phorest (third-party booking and gift card management), a proprietary iOS/Android mobile app (scheduling, rewards, appointment reminders), Affirm buy-now-pay-later financing for laser services, and Google Analytics. The Splendor X (Lumenis) dual-wavelength laser, TriaWave microcurrent device, and GlycoAla Bio Spongilla spicule biomodulation gel are exclusive-to-market advanced modalities that differentiate the technical service offering. A formal Protégé apprentice program trains future stylists under licensed supervision at reduced pricing ($10 cuts, $30+ color).
The business model is direct-to-consumer with pay-as-you-go service pricing, recurring revenue from Standing Appointments (annual April–March pre-booking), retail product sales (in-store and online), gift cards (no expiration, redeemable for services or products), and exclusive brand partnerships. Distribution channels comprise the single physical flagship, scottmillerstyle.com e-commerce, the proprietary mobile app, phone/text booking, and off-site bridal services. Customer acquisition relies on community reputation (Greater Rochester Chamber of Commerce "Business Person of the Year"), organic social (Instagram, Facebook, TikTok, YouTube), an email newsletter ("SM Insider"), a referral/rewards program ($10 vouchers for referred friends), and in-salon brand activations. There is no disclosed external funding, parent company, or institutional investor; ownership remains with the Miller family, with daughter Alex Miller now serving as Co-director of Business Operations overseeing education.
Scott Miller firmographics
Firmographics- Name
- Scott Miller
- Legal name
- Scott Miller
- Website
- https://scottmillerstyle.com
- Company type
- Private
- Founded year
- 1985
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Scott Miller is a family-owned luxury salon, spa, and beauty retailer in Pittsford, NY (Rochester metro) offering hair, skin, nail, massage, bridal, and laser services plus curated retail of 25+ premium brands and the exclusive Funner haircare line, serving individual consumers across Western New York.
- Ownership category
- akta.pro rank
Scott Miller industry classification
Industry- Product category
- Luxury Salon and Spa Services
- NAICS
- Beauty Salons (812112), Cosmetics, Beauty Supplies, and Perfume Retailers (456120)
- akta.pro primary industry
- Haircutting & Styling Services (HSALAAAD)
- akta.pro secondary industries
- Hair Coloring & Highlights Services (HSALAAAE), Special Occasion Hair & Makeup Services (Non-Bridal) (HSALALAH), Professional/Salon Haircare (Backbar & Retail) (CRABABAK), Professional Hair Care (Shampoo, Conditioner, Treatments) (CRABALAB)
Keywords
Where Scott Miller is headquartered
LocationHeadquarters
- HQ city
- Pittsford
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Scott Miller business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain
Revenue model
- Professional Salon and Spa Services: Core revenue stream from hair services (cutting, styling, coloring, treatments, extensions), spa services (facials, peels, microcurrent, massage, body treatments), nail services (manicures, pedicures), lash/brow services, waxing, laser hair removal, and bridal services. Priced per service with add-ons. Services booked via Phorest platform or direct call/text.
- Retail Product Sales: Sale of luxury beauty and wellness products both in-store and online. Curated brands include Oribe, Kérastase, Bumble & bumble, Trish McEvoy, Augustinus Bader, Victoria Beckham Beauty, MAC, La Mer, Westman Atelier, Jo Malone London, Nutrafol, RMS Beauty, Shima, St. Tropez, Ere Perez, Escentric Molecules, Glasshouse Fragrances, and others. Also includes the house brand Funner haircare line.
- Gift Cards: Gift cards sold in any dollar amount, never expiring or depreciating, redeemable for any service or product at the salon or online store.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Haircut & Style — from $55–$65 |
| Unit Pricing | Pay-as-you-go | Hair Styling — $50–$100+ |
| Unit Pricing | Pay-as-you-go | Hair Color — $68+ |
| Unit Pricing | Pay-as-you-go | Hair Treatments — $35+ |
| Unit Pricing | Pay-as-you-go | Hair Extensions — By consultation |
| Unit Pricing | Pay-as-you-go | Facials — $110–$260 |
| Unit Pricing | Pay-as-you-go | Peels & Express Treatments — $80–$115 |
| Unit Pricing | Pay-as-you-go | Massage — $89–$200 |
| Unit Pricing | Pay-as-you-go | Manicures — $55–$100+ |
| Unit Pricing | Pay-as-you-go | Pedicures — $84–$104 |
| Unit Pricing | Pay-as-you-go | Lash & Brow — $33–$257+ |
| Unit Pricing | Pay-as-you-go | Waxing — $18–$229 |
| Unit Pricing | Pay-as-you-go | Laser Hair Removal — $59–$229 per session |
| Unit Pricing | Pay-as-you-go | Protégé Apprentice Program Services |
Go-to-market motion1 record
Distribution channels7 records
Marketing channels10 records
Scott Miller product offering
Product offeringCore offering
Scott Miller operates a luxury salon, spa, and beauty retail store in Pittsford, NY, delivering professional hair services (cutting, styling, coloring, extensions, smoothing treatments), advanced skincare (facials, peels, microcurrent, GlycoAla Bio biomodulation, laser hair removal), nail services (manicures, pedicures, gel, builder gel), massage, makeup, and bridal services. Revenue is also generated through retail sales of curated luxury beauty brands and the proprietary Funner haircare line, supported by a proprietary mobile app, an e-commerce store, and the Phorest booking platform.
Product overview
Scott Miller is a luxury salon, spa, and beauty retailer offering comprehensive beauty and wellness services. The business operates as a unified platform combining in-salon services (hair, spa, nails, makeup, laser hair removal), retail product sales, proprietary digital tools (mobile app), membership programs (standing appointments), and educational programs (apprentice training). Core services include hair styling/coloring, spa treatments (facials, massage, body therapies), nail services, makeup application, and advanced skin treatments (GlycoAla Bio, TriaWave, Environ, SkinCeuticals). The retail store carries over 20 luxury brands including Oribe, Kérastase, Bumble and bumble, MAC, La Mer, and Westman Atelier. Exclusive proprietary products include the Funner haircare line. The business also offers bridal services, laser hair removal using Splendor X technology, BELLAMI hair extensions, standing appointments for recurring clients, and an apprentice training program.
Differentiator
Problem solved
Functional benefit
Brands
- Funner: A haircare brand created by industry experts featuring clean, clinically tested formulas made without sulfates, parabens, or silicones. Made in the USA with signature scent of fresh citrus and warm cedar.
- SM Loves
Products and services
- Hair Services Comprehensive hair services including haircuts, styling, coloring (single process, highlights, balayage, color correction), treatments (Kérastase Fusio-Dose, Oribe Renewal Remedies, Hyloren smoothing), braids, protective styling, and BELLAMI hair extensions for individual salon clients.
- Spa Services Luxury spa treatments including facials (Botanical, Environ, OSEA Sea of Life, Skinceuticals Brightening, GlycoAla Bio), peels, TriaWave microcurrent treatments, massage therapy (Swedish, Deep Tissue, prenatal), body treatments, and reflexology for individual clients.
- Nail Services Manicure and pedicure services including Signature, French, Sports, Dazzle Dry, Gel, Luminary (builder gel), Gel X extensions, and Paraffin treatments for individual clients.
- Makeup Services Professional makeup services including demonstrations using MAC Cosmetics and other premium brands, with options for false lash application, including bridal and special-occasion makeup for individual clients.
- Laser Hair Removal FDA-cleared laser hair removal using the Splendor X system with Blend X dual-wavelength technology (Nd:YAG 1064nm and Alexandrite 755nm), offered as an exclusive service in Rochester for permanent hair reduction across most body areas.
- BELLAMI Hair Extensions 100% Remy human hair extensions ethically sourced, available in Tape-in, K-tip, I-tip, Clip-in, and Hand-tied methods with over 50 custom colors, offered as the only BELLAMI-certified service in Rochester, NY.
- GlycoAla Bio Skin Treatment Needle-free cosmetic biomodulation gel using Spongilla freshwater spicules to stimulate collagen, elastin, and hyaluronic acid production, shorten the skin renewal cycle, and reveal radiant skin. Designed for individual clients seeking advanced skin rejuvenation without needles.
- TriaWave Facial Treatments Non-invasive microcurrent facial technology using three synergistic modalities to reduce wrinkles, fine lines, uneven skin tone, sagging, and dehydration, paired with Environ skincare products and offered for individual clients without needles or downtime.
- Bridal Services Complete bridal hair and makeup services including on-site and travel options for engagement photos, bachelorette parties, rehearsal dinners, and wedding day, managed by a dedicated Bridal Coordinator.
- Retail Products Store Curated luxury beauty and wellness products available in-store and online, including Oribe, Kérastase, Bumble and bumble, Trish McEvoy, Augustinus Bader, Victoria Beckham Beauty, MAC, La Mer, SkinCeuticals, Environ, OSEA, RMS Beauty, Westman Atelier, Ere Perez, Nutrafol, RevitaLash, St. Tropez, and Jo Malone London.
- Scott Miller Mobile App Proprietary mobile application for iOS and Android enabling appointment scheduling, rewards tracking, and appointment reminders for individual clients.
- Gift Cards Digital and physical gift cards available in any denomination that never expire or depreciate, redeemable for any service or retail product at the salon or online store.
- Standing Appointments Program Recurring appointment scheduling service allowing clients to reserve preferred services, providers, days, and time slots weekly to quarterly for an April–March cycle.
- Protégé Apprentice Program Educational program offering haircuts and styling at $10 and color services from $30+ performed by professionally licensed apprentices under educator supervision, for individual clients seeking discounted services and aspiring stylists receiving mentorship.
- Funner Haircare Line Exclusive Scott Miller haircare brand with clean, clinically tested formulas free of sulfates, parabens, and silicones, including Middleweight Conditioner, Handshake Exfoliating Hand Wash, Silk Screen Perfecting Oil, Shine Language Gloss Cream, Preheat Priming Spray, and Play Paste Versatile Styler.
Quantifiable outcome
- GlycoAla Bio shortens skin renewal cycle from 28 to 7 days
- +1 more outcomes
Companies that use Scott Miller
Customer profileNamed customers3 records
Ideal customer profiles1 record
Scott Miller technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature6 records
Scott Miller partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- BELLAMI HaircoreScott Miller is the only BELLAMI-certified hair extension salon in Rochester, NY. Their stylists are trained by BELLAMI's national educator and offer over 50 custom colors with Tape In, K-tip, I-tip, Hand Tied, and Clip In extension options. BELLAMI provides 100% cuticle intact Remy human hair that is ethically sourced, used to add length, volume, chemical-free color, or enhance haircuts.
- GlycoAlacoreScott Miller offers the GlycoAla Bio skin treatment, described as the world's first cosmetic biomodulation gel using Spongilla spicules. The treatment stimulates collagen, elastin, and hyaluronic acid production and contains 11 synergistic active ingredients sourced from Europe. Scott Miller promotes this as a signature advanced skin treatment.
- Splendor X (Lumenis)coreScott Miller is the only provider in Rochester, NY offering Splendor X laser hair removal technology. Splendor X features Blend X dual-wavelength (Nd:YAG 1064nm and Alexandrite 755nm) technology synchronized to the patient's Fitzpatrick skin rating. The device was selected by Scott Miller for its safety, comfort, and efficacy across all skin tones.
- TriaWave / EnvironcoreScott Miller uses TriaWave microcurrent facial technology paired with Environ skincare products for non-invasive anti-aging treatments. TriaWave delivers three synergistic modalities for lifting, firming, and toning without needles or downtime. The system is customized using Environ's skincare line.
- Luxury Beauty Brands (Oribe, Kérastase, MAC, La Mer, Westman Atelier, Victoria Beckham Beauty, Jo Malone London, Augustinus Bader, Bumble & bumble, Nutrafol, and others)coreScott Miller retails over 25 premium beauty brands including Oribe, Kérastase, Bumble & bumble, Trish McEvoy, Augustinus Bader, Victoria Beckham Beauty, MAC, La Mer, Westman Atelier, Jo Malone London, Nutrafol, RMS Beauty, Shima, St. Tropez, Ere Perez, Escentric Molecules, Glasshouse Fragrances, and others. These brands are available in-store and through the online store.
Scale indicators3 records
Recent moves7 records
Expansion highlights5 records
Scott Miller competitors and assessment
Company assessmentDirect peers
- Hand & Stone Massage and Facial Spa: National franchise offering massage, facial, and hair-removal services in a membership-driven model. Comparable to Scott Miller's spa, facial, and laser hair removal services, and a direct competitor for the same Rochester-area discretionary customer wallet.
- Spavia Day Spa: Luxury day-spa franchise providing massage, facials, body treatments, and retail in an upscale environment. Closely comparable to Scott Miller's premium positioning, multi-service spa offering, and curated retail assortment.
- The Woodhouse Day Spa: Luxury day-spa chain with a full menu of massage, facial, body, and nail services plus curated retail. Directly comparable to Scott Miller's positioning as a full-service luxury destination salon/spa/store under one roof.
- Burke Williams Spa: Premium day-spa operator offering massage, facials, and body treatments with a high-touch service ethos. Comparable to Scott Miller's emphasis on luxury experience, in-depth consultations, and premium product selection.
- European Wax Center: Specialty franchise focused on waxing and laser hair removal with memberships and proprietary products. Directly comparable to Scott Miller's waxing menu and exclusive Splendor X laser hair removal offering.
- Blo Blow Dry Bar: Specialty blow-dry and styling bar franchise offering express hair services. Comparable subset of Scott Miller's hair-services business, particularly its express shampoo-and-style and bridal styling revenue lines.
- Amazing Lash Studio: Specialty franchise focused on lash extensions, lifts, and brow services. Comparable to the lash and brow service line within Scott Miller's broader beauty menu.
Broad incumbents
- Massage Envy: Largest US massage and skin-care membership franchise. Overlaps with Scott Miller on massage, facials, and skin-care services but operates a lower-price, high-volume membership model rather than luxury single-site positioning.
- Sephora: Global multi-brand prestige beauty retailer. Comparable to Scott Miller's curated retail store carrying 25+ luxury brands, though Sephora operates at vastly broader scale and direct-to-consumer channel.
- Ulta Beauty: Largest US specialty beauty retailer with both mass and prestige brands plus in-store services. Comparable retail-format overlap with Scott Miller's store-within-a-salon model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Scott Miller social profiles
Digital presenceScott Miller compliance and trust
Trust signalCompliance3 records
Scott Miller financial estimates
Financial estimateRevenue estimate
Valuation estimate
Scott Miller leadership team
Management profileNumber of profiles
Profiles7 records
Scott Miller funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Scott Miller M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Scott Miller
What does Scott Miller do?
Scott Miller operates a luxury salon, spa, and beauty retail store in Pittsford, NY, delivering professional hair services (cutting, styling, coloring, extensions, smoothing treatments), advanced skincare (facials, peels, microcurrent, GlycoAla Bio biomodulation, laser hair removal), nail services (manicures, pedicures, gel, builder gel), massage, makeup, and bridal services. Revenue is also generated through retail sales of curated luxury beauty brands and the proprietary Funner haircare line, supported by a proprietary mobile app, an e-commerce store, and the Phorest booking platform.
Is Scott Miller a public or private company?
Scott Miller is a private company. It is classified as family owned and is currently operating.
When was Scott Miller founded?
Scott Miller was founded in 1985. It employs 101 to 250 people.
Where is Scott Miller based?
Scott Miller is headquartered in Pittsford, United States, in the North America region.
How does Scott Miller make money?
Three revenue lines are on record. Professional Salon and Spa Services are the primary driver. The others are retail Product Sales and gift Cards.
Who are Scott Miller's main competitors?
Direct peers on record are Hand & Stone Massage and Facial Spa, Spavia Day Spa, The Woodhouse Day Spa, Burke Williams Spa, European Wax Center, Blo Blow Dry Bar and Amazing Lash Studio. Broad incumbents are Massage Envy, Sephora and Ulta Beauty.
Does Scott Miller have an API?
No public API is recorded for Scott Miller.
What industry is Scott Miller in?
Scott Miller's product category is Luxury Salon and Spa Services. Its primary akta.pro industry code is HSALAAAD, Haircutting & Styling Services, with a secondary code of HSALAAAE, Hair Coloring & Highlights Services. Its NAICS code is 812112.