What Panhandle Cleaning & Restoration does

Panhandle Cleaning & Restoration is a privately held, family-owned disaster restoration contractor founded in 1977 in Wheeling, West Virginia. The company delivers water, fire, mold, storm, and biohazard damage restoration, together with full reconstruction, cleaning, and remodeling services, to residential and commercial customers across six states (West Virginia, Pennsylvania, Florida, Ohio, Kentucky, and Maryland). It employs 51–100 staff across five regional offices and maintains a fleet of more than 3,000 pieces of restoration equipment including infrared moisture detection cameras and industrial dehumidifiers.

Operations are organized around 24/7 emergency dispatch via a central hotline (866-515-2364) and regional general managers in Wheeling, Morgantown, Charleston, Pittsburgh, and Sarasota. IICRC-certified technicians execute mitigation and remediation, with project-based revenue primarily coordinated against insurance claims; commercial programs (large-loss, infection control, janitorial, climate control rental) and a construction/remodeling arm capture additional wallet share. The company supports customers with a dedicated ERP client portal and an iOS mobile app, and partners with Disaster Kleenup International (DKI), CORE, Restoration Affiliates, and the Restoration Industry Association (RIA) for knowledge sharing and large-loss mutual aid.

The business model is professional-services project work with quote-based pricing, free inspections as the acquisition funnel, and optional Hearth-backed financing for larger projects. Leadership is family-controlled, with founder Robert C. Contraguerro Sr. as President/Owner and a second generation of Contraguerros serving as VPs across Operations, Specialty Services, and Marketing.

Name

Panhandle Cleaning & Restoration

Legal name

Panhandle Cleaning & Restoration Inc.

Website

https://panhandlecr.com

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

51–100 employees

Short description

Panhandle Cleaning & Restoration is a family-owned disaster restoration contractor serving residential and commercial customers across six states with 24/7 water, fire, mold, storm, and biohazard mitigation, reconstruction, and cleaning services.

Ownership category

akta.pro rank

Product category

Disaster Restoration Services

NAICS

Remediation Services (562910), Remediation Services (56291), Janitorial Services (561720), Repair and Maintenance (811)

SIC

Services-Miscellaneous Repair Services (7600), Sanitary Services (4950)

akta.pro primary industry

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)

akta.pro secondary industries

Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Post-Disaster Reconstruction Cleaning (After Repairs) (HSAEADAI), Fire/Smoke Damage Cleaning & Sanitization (HSAEAHAN)

Keywords

• Disaster restoration services
• Water damage restoration
• Fire damage restoration
• Mold remediation services
• Commercial restoration contractor

Headquarters

HQ city

Wheeling

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Disaster Recovery Services: One-time project-based services for water damage restoration, fire damage restoration, mold remediation, storm damage cleanup, and biohazard cleanup. Revenue generated through service fees billed per project, often coordinated with insurance claims.
2. Construction and Remodeling: Full-service construction including bathroom remodeling, kitchen remodeling, new home construction, room additions, flooring, and custom cabinet installation. Project-based revenue from both restoration-related reconstruction and standalone remodeling projects.
3. Cleaning Services: Recurring and one-time cleaning services including air duct cleaning, carpet cleaning, upholstery cleaning, janitorial services, new construction cleanup, pressure washing, and window cleaning. Both scheduled recurring contracts and per-service fees.
4. Financing Services: Partnership with Hearth to provide flexible loan options for customers, enabling larger restoration and construction projects through third-party financing arrangements.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Panhandle Cleaning & Restoration is a full-service disaster recovery and restoration contractor that provides water damage mitigation, fire and smoke damage restoration, mold remediation, storm damage cleanup, biohazard cleaning, and full-scale reconstruction services for residential and commercial properties. Operating with regional offices and 24/7 emergency response, the company handles projects from initial mitigation through final rebuild as a single-source contractor.

Product overview

Panhandle Cleaning & Restoration is a full-service disaster recovery and restoration company offering a comprehensive portfolio of services. The core offerings include Water Damage Restoration, Fire Damage Restoration, Mold Removal & Remediation, Storm Damage Cleanup, Biohazard Cleanup, and Disaster Restoration. These core services are complemented by Commercial Restoration for enterprise clients, Construction & Remodeling (including bathroom, kitchen, flooring, and custom cabinet services), Reconstruction, Board-up Services, Cleaning Services (air duct, carpet, upholstery, janitorial), Insurance Claims Management, and Financing Services. The company also provides a client portal (Panhandle ERP) and a mobile app (Panhandle Disaster App for iOS) for customer convenience. As a full-service contractor, Panhandle manages the complete recovery process from initial assessment through reconstruction, operating 24/7 with licensed technicians and maintaining extensive equipment resources.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration Emergency water extraction, structural drying, dehumidification, and moisture monitoring to restore properties after flooding, leaks, or storm-driven water intrusion. Targeted at homeowners and commercial property owners facing water emergencies.
• Fire and Smoke Damage Restoration Cleanup, soot and smoke removal, odor neutralization, and structural restoration after fire events. For residential and commercial clients who have suffered fire loss.
• Mold Remediation Identification, containment, removal, and remediation of mold contamination, including antimicrobial treatment and source moisture correction. For property owners with mold growth or indoor air quality concerns.
• Storm Damage Restoration Emergency board-up, tarping, debris removal, and structural repair after hurricanes, wind, hail, and severe storm events. For homeowners, businesses, and property managers in storm-affected regions.
• Biohazard Cleaning Specialized cleanup and decontamination for crime scenes, trauma, unattended death, and other biohazard incidents. For property owners, families, and facility managers requiring certified remediation.
• Commercial Restoration Services Large-loss and emergency response programs tailored to commercial facilities, including janitorial services, infection control, and containment solutions. For commercial property owners, facility managers, and enterprises needing scalable restoration support.
• Reconstruction Services Full-scale building and reconstruction work following mitigation, returning damaged properties to pre-loss condition. For homeowners and commercial clients whose properties require rebuild after mitigation is complete.
• Air Duct Cleaning Cleaning and decontamination of HVAC air duct systems to remove dust, debris, and microbial contaminants. For residential and commercial property owners seeking improved indoor air quality.

Quantifiable outcome

• 4.85-4.94 customer satisfaction rating based on 555+ reviews
• +1 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Disaster Kleenup International (DKI)coreStrategic or Co-development PartnerAs the largest disaster restoration contracting organization in North America, DKI connects more than 400 independent member companies sharing knowledge and resources to respond to property damage of all types and sizes. Panhandle benefits from shared values of teamwork, accountability, and social responsibility.
• COREcoreStrategic or Co-development PartnerCORE Elite Member status enables Panhandle to offer exceptional property damage restoration services while operating with highest standards of craftsmanship, quality, and integrity for customers across six states.
• Restoration AffiliatescoreStrategic or Co-development PartnerNational network of independent, full-service disaster restoration companies providing complete mitigation, remediation, reconstruction and restoration services for commercial, industrial and multifamily property owners and insurance professionals.
• Restoration Industry Association (RIA)supportingTechnology or IntegrationIndustry certification and standards organization providing technical training and certification for restoration technicians.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• SERVPRO: SERVPRO is the largest U.S. franchised fire, water, mold, and disaster restoration brand with a multi-thousand franchise network. Direct competitor to Panhandle in water/fire/mold restoration, serving both residential and commercial customers through an insurance-driven model.
• Paul Davis Restoration: Paul Davis is a national franchised restoration firm offering water, fire, mold, storm damage and reconstruction services to residential and commercial customers. Directly comparable franchise model with insurance-network-driven GTM.
• Rainbow International Restoration: Rainbow International is a Neighborly-owned franchise restoration brand covering water, fire and mold remediation plus carpet cleaning. Closely overlaps Panhandle's service mix, especially on the residential and small-commercial side.
• PuroClean: PuroClean is a national franchise network specializing in property damage restoration and biohazard cleanup for residential and commercial clients. Competes head-to-head with Panhandle in water, fire, mold and trauma/biohazard services.
• Restoration 1: Restoration 1 is a growing franchised restoration brand offering water, fire, mold and commercial restoration services. Competes in similar mid-market regional segments with comparable insurance-driven sales motion.
• Insurance Restoration Inc. Insurance Restoration Inc. is a multi-state regional restoration contractor serving insurance carriers and property owners with water, fire, mold and reconstruction services. Comparable regional, multi-branch operating model to Panhandle.

Broad incumbents

• BELFOR Property Restoration: BELFOR is the largest privately-owned global disaster recovery and property restoration company, offering commercial large-loss restoration. Operates across Panhandle's geographies with greater enterprise-scale capacity, particularly on multi-million-dollar losses.
• ServiceMaster Restore: ServiceMaster Restore is the restoration arm of the ServiceMaster brand family, offering residential and commercial disaster restoration with national brand recognition. Broader portfolio player with overlapping restoration services.

Emerging players

• AdvantaClean: AdvantaClean is a franchise network specializing in mold remediation, water damage, indoor air quality and moisture control. Smaller and more specialized overlap with Panhandle's mold and water-damage restoration core.

Others

• CoreLogic / Verisk (Property Restoration Adjacents): Verisk's Property Estimating Solutions (formerly Xactware) provides the estimating platforms (Xactimate) that virtually every U.S. restoration contractor uses to write insurance claim estimates. Not a direct competitor but an essential enabling platform in the same value chain.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCVsc44lQubmLZ_LmynOc7mA
• Facebookfacebook.com/PanhandleCR
• LinkedInlinkedin.com/company/panhandle-cleaning-&-restoration-inc.
• Instagraminstagram.com/_panhandlecr_

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Panhandle Cleaning & Restoration