Safe Steps Family Violence Response Centre

Name

Safe Steps Family Violence Response Centre

Legal name

Safe Steps Family Violence Response Centre Ltd

Website

https://safesteps.org.au

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Domestic Violence Crisis Support Services

NAICS

Individual and Family Services (6241), Community Housing Services (62422), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

akta.pro secondary industries

Protection Services (GBV, Child Protection, Safeguarding) (BPADAHAF), Community Safety Administration (Fire/EMS, Emergency Management) (BPAIACAL)

Keywords

• Family violence support
• Crisis intervention services
• Domestic violence response
• Crisis accommodation services
• Victim survivor advocacy

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government Funding: Safe Steps Family Violence Response Centre is supported by the Victorian Government, which provides core operational funding as the primary funder of the statewide 24/7 crisis response service.
2. Individual Donations: Safe Steps accepts monetary donations from individuals, including one-time contributions and monthly commitments. Donations of $2 or more are tax deductible. The organisation also accepts gift card donations (Target, Big W, Kmart, Woolworths, Coles, Village Entertainment, Telstra, Myki) for people in service.
3. Corporate Partnerships and Sponsorship: Safe Steps partners with organisations for financial donations, corporate sponsorships, advertising Safe Steps across workplaces and sectors, employee engagement programs, and brand partnerships. Sponsors can sponsor Safe Steps events or initiatives to increase brand visibility.
4. Bequest Donations: Safe Steps accepts bequests through wills. Donors can leave a percentage of their estate, a fixed amount, the residue of their estate, or special gifts (property, shares, life insurance). The organisation is registered as a Public Benevolent Institution with Deductible Gift Recipient (DGR) status.
5. Fundraising Events: Safe Steps receives funds through community fundraising activities including hosted events ( bake sales, trivia nights), running events, celebrations (birthdays, anniversaries), and in-memory fundraising.
6. Corporate Volunteering: Safe Steps develops corporate volunteering programs where organisations donate time or expertise, providing non-monetary support to the organisation while building teams and corporate responsibility footprints.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels11 records

Core offering

Safe Steps operates Victoria's only statewide 24/7 family and domestic violence crisis support service, providing immediate crisis response, risk assessment, safety planning, crisis accommodation, court support, and pathways to longer-term safety. Services are delivered free of charge through a 24/7 phone line, live chat, and email, and include specialised programs for people with disabilities, pet owners, and culturally and linguistically diverse communities.

Product overview

Safe Steps Family Violence Response Centre operates Victoria's only statewide 24/7 family and domestic violence crisis support service, functioning as a unified crisis response platform rather than a modular product architecture. The core offering centers on the 24/7 Crisis Support Phone Line and Live Chat Support, which serve as the primary entry points for individuals seeking help. These connect to crisis accommodation services across three sites (Sanctuary, Virginia's Place, Trish's Place), specialized support programs including the Disability Family Violence Crisis Response Initiative and Pets in Crisis Program, court support through Family Advocacy and Support Services (FASS), and the Safe Pathways program for transitions out of crisis accommodation. The organization also conducts advocacy and awareness through the Unanswered Calls documentary and annual Candlelight Vigil. All services are integrated through trained Family Violence Crisis Specialists providing human-led support.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Family and Domestic Violence Crisis Support Phone Line

Quantifiable outcome

• Approximately 90 help seekers offered safety each night (FY25)
• +7 more outcomes

Named customers6 records

Segments10 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

47 partnerships are on record, tiered minor and core.

• SafewillminorOthers · 1 January 2026Safe Steps partnered with Safewill to offer free wills in January, providing estate planning support to the community while raising awareness for the cause.
• Anglicare VictoriacoreStrategic or Co-development Partner · 14 October 2025Leading family violence support providers Safe Steps and Anglicare Victoria came together from 1 October 2025 to deliver stronger services for victim-survivors, combining expertise and resources to better support those experiencing family and domestic violence.
• AIA AustraliaminorOthersCorporate supporter and partner of Safe Steps, contributing to the organisation's funding and awareness-raising efforts.
• Alannah and Madeline FoundationminorOthersPartner organisation supporting Safe Steps' mission to protect children from family and domestic violence.
• AllensminorOthersCorporate partner providing support to Safe Steps.
• Angie McMahonminorOthersIndividual supporter and partner of Safe Steps.
• Big Group HugminorOthersPartner organisation providing support for families in need, aligned with Safe Steps' mission.
• Brooke–Lynn FoundationminorOthersFoundation partner supporting Safe Steps' work with victim-survivors.
• Bunnings WarehouseminorOthersCorporate supporter providing donations and in-kind support for Safe Steps.
• Carlton Football ClubminorOthersCommunity partner supporting Safe Steps through awareness and fundraising activities.
• Crown Resorts FoundationminorOthersPhilanthropic partner providing funding support to Safe Steps.
• Dark PinkminorOthersPartner organisation supporting Safe Steps.
• Digital Darksyde FoundationminorOthersFoundation partner providing digital or funding support.
• Frankston North Rotary ClubminorOthersCommunity service organisation partner supporting Safe Steps.
• Jodie HickeyminorOthersIndividual supporter and partner of Safe Steps.
• Justine DredgeminorOthersIndividual supporter and partner of Safe Steps.
• Kmart MaddocksminorOthersCorporate partner providing in-kind donations.
• Marian & E.H. Flack TrustminorOthersTrust providing philanthropic funding to Safe Steps.
• Marcus Thomas FoundationminorOthersFoundation partner providing funding support.
• Michael SnowdenminorOthersIndividual supporter and partner of Safe Steps.
• Naylor Stewart FoundationminorOthersFoundation partner providing funding support.
• Nelson Alexander Charitable FoundationminorOthersCharitable foundation partner supporting Safe Steps.
• Next StepsminorOthersPartner organisation supporting Safe Steps.
• Nous GroupminorOthersConsulting partner providing support to Safe Steps.
• OgilvyminorOthersMarketing and communications partner supporting Safe Steps.
• PinchapoominorOthersPartner organisation providing personal care products for people in crisis accommodation.
• Play MattersminorOthersPartner supporting children's wellbeing and play in crisis settings.
• PN DigitalminorOthersDigital marketing partner providing website and digital services to Safe Steps.
• Australia RegenerateminorOthersPartner organisation supporting Safe Steps.
• Respect VictoriaminorOthersGovernment-funded prevention organisation partner working to end family violence.
• RizeUpminorOthersPartner organisation providing support for people escaping family and domestic violence.
• Sandbox MediaminorOthersMedia partner supporting Safe Steps' communications.
• Securitas AustraliaminorOthersCorporate partner providing security-related support.
• Share the DignityminorOthersCharity partner providing dignity products for women in need.
• Spring Valley Golf ClubminorOthersCommunity partner supporting Safe Steps through fundraising.
• Strategic Project PartnersminorOthersProject partner providing strategic support.
• The Big Red GroupminorOthersPartner organisation supporting Safe Steps.
• The Chrysalis FoundationminorOthersFoundation partner providing funding support for children and families.
• The Greek Orthodox Archdiocese of AustraliaminorOthersCommunity and faith-based partner supporting Safe Steps.
• Thread TogetherminorOthersPartner providing clothing and textile support for people in crisis.
• Tomisich FamilycoreOthersPhilanthropic foundation partner who funded the employment of a Children's Educational Support Worker specifically to support children living in crisis accommodation at Sanctuary and Virginia's Place, addressing both academic and emotional needs of children.
• UrbisminorOthersPartner organisation providing professional services support.
• 180 Degrees ConsultingminorOthersStudent consulting organisation providing pro bono support.
• Victoria PoliceminorOthersLaw enforcement partner providing emergency response referrals and coordination for family violence incidents.
• Yiayia Next DoorminorOthersCommunity partner supporting Safe Steps.
• Animal Shelters (Pets in Crisis Program)minorOthersPartner animal shelters provide temporary housing for pets when pet-friendly accommodation is not available, supporting the Pets in Crisis Program.
• Federal Circuit and Family Court of AustraliaminorOthersThe Family Advocacy and Support Services (FASS) team provides social support at the Melbourne registry of the Federal Circuit and Family Court of Australia.

Scale indicators12 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• 1800RESPECT: National sexual, domestic and family violence counselling and support service funded by the Australian Government. Directly comparable to Safe Steps as a 24/7 crisis support hotline serving family violence victim-survivors, with overlapping referral flows and similar target population.
• Anglicare Victoria: Major Victorian community services organisation providing family violence support, out-of-home care, and family services. Direct peer as announced merger partner (effective 1 July 2026) and one of Safe Steps' closest operational comparables in service scope and geography.
• The Orange Door: Victoria's specialist family violence support hubs operating as the access point for adults, children and young people experiencing family violence. Directly comparable as a Victorian Government-designated FDV intake and referral pathway that competes for the same victim-survivor cohort.
• No To Violence: National peak body for organisations and individuals working with men to end family violence, operating the Men's Referral Service. Directly comparable as a specialist FDV service provider, focused on a different segment (men using violence) but part of the same ecosystem.
• Domestic Violence Crisis Service (DVCS): ACT-based 24/7 crisis intervention service for people experiencing domestic and family violence. Direct peer as a state/territory-level 24/7 FDV crisis response organisation with similar service model (phone line, crisis accommodation, court support).

Broad incumbents

• Relationships Australia: National provider of relationship support services including family violence counselling, mediation, and family law services. Broader incumbent with overlapping FDV capabilities across all Australian states, but operating as part of a wider relationship services portfolio rather than a dedicated FDV specialist.
• Refuge (UK): UK's largest single provider of specialist domestic and gender-based violence services, operating the National Domestic Abuse Helpline. Comparable as a long-established, large-scale FDV service provider with crisis helpline, refuge accommodation, and advocacy, but UK-focused rather than Australian.
• Women's Aid (UK): UK federation of women's refuges and domestic violence service providers. Comparable as a sector-coordinating, FDV-specialist organisation with refuge network, helpline, and policy advocacy; operates at national/federal scale rather than within a single Australian state.

Regional players

• Women's Safety NSW: NSW peak body for women's domestic and family violence services. Regional peer operating a similar sector-support, advocacy, and service coordination role in NSW, comparable in mission and service ecosystem but focused on a different Australian state.
• Centre for Non-Violence: Bendigo, Victoria-based specialist FDV and sexual assault service supporting rural and regional communities. Comparable as a Victorian FDV provider with crisis accommodation, outreach, and court support, but focused on regional/rural service delivery rather than statewide intake.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCMM7CtEYSalFPJBSrqOTRkw
• Facebookfacebook.com/safestepsFV
• LinkedInlinkedin.com/company/safestepsfv
• Instagraminstagram.com/safestepsfv
• Xx.com/safestepsFV

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Safe Steps Family Violence Response Centre