What Relationships Australia does

Relationships Australia Queensland (RAQ) is a non-profit community organization founded in 2003 and headquartered in Brisbane, Australia. The organization delivers counselling, mediation, education, and support services addressing relationship difficulties, family breakdown, domestic and family violence, elder abuse, gambling harm, and social isolation. It operates 18 physical locations across Queensland spanning Brisbane, the Gold Coast, Sunshine Coast, Townsville, Cairns, and regional centres, supplemented by virtual and telephone delivery via a national contact centre (1300 364 277). Its customer base spans individuals and families, seniors, children and young people, First Nations peoples, and the LGBTQIA+ community, with each segment served by tailored programs such as Thriving Kinnections, Rainbow Services, and the Senior Relationship Mediation Service.

RAQ's service portfolio comprises 30+ specialized programs organized into six categories: counselling (including the 24/7 Gambling Help Line and Family Relationships Advice Line), separation services (Children's Contact Service, Family Relationship Centres, Telephone Dispute Resolution Service, Family Dispute Resolution), domestic and family violence services (Men's Behaviour Change Program, Thriving Kinnections), senior relationship services (Elder Abuse Prevention and Support Service, Senior Financial Protection Service, Senior Social Connection Program), family support, and workshops/courses. The organization runs a web-based service delivery platform with virtual counselling capabilities, enabling access for Queenslanders in remote or underserved areas. Service delivery is staffed by qualified professionals including AHPRA-registered psychologists and family mediators.

RAQ's business model rests on government funding for community services combined with free or low-cost client access; most programs, including the Gambling Help Line, EAPSS, and Senior Relationship Mediation Service, are explicitly free. The organization operates as part of the national Relationships Australia network but maintains its own board and executive leadership, with Natasha Rae serving as CEO since January 2023. Revenue mechanics are dominated by government grants via Family Relationship Centres, Children's Contact Services, and Elder Abuse Prevention streams rather than market-priced services; the organization has no disclosed ownership stakes, external investors, or venture funding. Privacy compliance operates under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Australian Privacy Principles.

Name

Relationships Australia

Legal name

Relationships Australia Queensland

Website

https://raq.org.au

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

251–500 employees

Short description

Relationships Australia Queensland is a non-profit community organization delivering counselling, mediation, separation support, domestic violence intervention, elder abuse prevention, and gambling help services to individuals, families, seniors, and First Nations peoples across 18 Queensland locations.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Child and Youth Services (62411), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Relationship counselling services
• Family dispute resolution
• Mediation services
• Elder abuse prevention
• Community support services

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government Funded Services: RAQ operates as a not-for-profit organization providing government-funded community services, including Family Relationship Centres, Children's Contact Services, and Elder Abuse Prevention services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Relationships Australia Queensland provides professional counselling, family dispute resolution, mediation, and community support services to individuals, couples, families, and seniors across Queensland. Core offerings span Relationship Counselling and Education, Family Dispute Resolution (FDR), Children's Contact Services, Gambling Help (24/7 crisis line and ongoing counselling), Domestic and Family Violence intervention (including Men's Behaviour Change Program and First Nations-focused Thriving Kinnections), and Senior Relationship Services including Elder Abuse Prevention and Support Service (EAPSS). Services are delivered in-person at 18 Queensland locations, via national telephone helplines, and online through a virtual counselling platform, with most services free or low-cost due to Australian government funding.

Product overview

Relationships Australia Queensland is a social services organization offering a comprehensive suite of relationship and family support services. The organization operates as a multi-service platform providing counselling, dispute resolution, domestic violence support, senior relationship services, and family support programs. Services are organized into six main categories: Counselling (including relationship counselling, gambling help, and rainbow services), Separation Services (including children's contact services, family dispute resolution, and parenting programs), Domestic & Family Violence Services (including Thriving Kinnections and Men's Behaviour Change Program), Senior Relationship Services (including elder abuse prevention, mediation, and social connection programs), and Family Support Services. The service portfolio includes both in-person and online delivery options, with specialized programs targeting specific demographics such as First Nations peoples, LGBTQIA+ communities, and seniors.

Differentiator

Problem solved

Functional benefit

Products and services

• Relationship Counselling and Education Counselling and education services helping build and sustain healthy relationships between individuals, partners, co-parents, and families in Queensland.
• Family Relationships Advice Line (FRAL) A national telephone service providing information, support, and referrals to families experiencing relationship or separation issues.
• Gambling Help Line (GHL) A free, confidential, 24/7 crisis support counselling service for individuals affected by gambling.
• Gambling Help Service (GHS) Free, confidential ongoing counselling support for individuals experiencing gambling-related problems.
• Rainbow Services Counselling service offering LGBTQIA+ individuals and families support tailored to the unique needs of gender- and sexually-diverse communities.
• Redress Support Service Service providing acknowledgement and support to people who experienced institutional child sexual abuse.
• Children's Contact Service (CCS) Service helping families with supervised visitation, handovers, and forging healthy relationships where parents have separated or where there is a history of conflict.
• Family Relationship Centres (FRCs) Centres helping families experiencing difficulties through information, education, family dispute services, specialised support, and referrals.
• Telephone Dispute Resolution Service (TDRS) National telephone-based service providing child-focused family dispute resolution to families navigating complex situations.
• Regional Family Dispute Resolution Family Dispute Resolution services supporting families in regional Queensland communities facing difficulties during or after separation.
• Parenting Orders Program (POP) Program supporting separated parents to prioritise children's best interests, reduce conflict, navigate Family Court proceedings, and improve co-parenting.
• Supporting Children After Separation Program (SCaSP) Program helping children make sense of their parents' separation and adapt to changes in the family.
• Family Law Counselling (FLC) Counselling service helping individuals and families navigate relationship difficulties during divorce or separation.
• Family Dispute Resolution (FDR) Service supporting separating parties in respectfully negotiating parenting, property, and financial issues following separation.
• Thriving Kinnections Support service for First Nations people wanting to understand the cycle of violence and its impact on others.
• Men's Behaviour Change Program Program aiming to reduce domestic and family violence, providing support to impacted individuals, children, and families.
• Senior Social Connection Program (SSCP) Free program supporting older people to access a range of peer support and community-based activities.
• Senior Relationship Mediation Service (SRMS) Mediation service helping elderly people and their families resolve issues and make decisions while prioritising the rights, interests, and safety of older people.
• Senior Financial Protection Service (SFPS) Service protecting older people from financial abuse by offering information, education, and resources to help seniors and pensioners make informed decisions.
• Elder Abuse Prevention and Support Service (EAPSS) Free case management service helping those at risk of or experiencing elder abuse.
• Family Support Service (FSS) Free services for families with children aged 0–18, helping improve the safety and wellbeing of families.
• Intensive Family Support (IFS) Free, confidential, voluntary service for families with children in their care who want to build on family strengths and improve family relationships.
• Workshops & Courses Courses helping individuals gain skills to enjoy happy, healthy relationships.

Quantifiable outcome

• Services available 18 locations across Queensland
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Gunners Place ConsortiumcoreStrategic or Co-development Partner · 4 July 2026Northside Community Service, in partnership with Relationships Australia Canberra and Region and Multicultural Hub Canberra, operates the youth hub component of the Gungahlin Community Centre. This consortium approach enables co-location of youth services with community support.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• headspace (National Youth Mental Health Foundation): Government-funded national youth mental health and wellbeing service with a centre network; comparable funding model and youth/family-counselling adjacency.
• The Smith Family: Large national children's and families-focused charity with government and donor funding; comparable non-profit model and overlapping child- and family-support mission.
• Lifeline Australia: National crisis-support and counselling charity operating a 24/7 helpline; overlaps with RAQ's Gambling Help Line, FRAL, and broader mental-health/wellbeing offerings.
• Berry Street: Major Australian child, family, and community services organization; comparable non-profit structure, government contracts, and family-violence intervention offerings.
• Relationships Australia (National): Federated national parent brand of which RAQ is a state member; delivers the same core counselling, family dispute resolution, and elder services across Australia, making it the most direct comparison for service mix and funding model.

Direct peers

• Anglicare Southern Queensland: Faith-based community services organization in Queensland delivering family support, counselling, and community programs; competes for state tenders and serves similar vulnerable populations.
• Wesley Mission Queensland: Queensland community services provider offering family support, counselling, and senior services; directly comparable regional footprint and service mix.
• Centacare Queensland: Queensland-wide Catholic social services agency providing counselling, family support, and relationship services; directly comparable service portfolio and target population to RAQ.
• UnitingCare Queensland: Large Queensland-based community services provider offering family support, counselling, and aged-care programs; competes for the same government funding pool and overlapping client segments in Queensland.

Regional players

• Family Life (Victoria): Victorian community-services organization delivering family relationship services, mediation, and counselling; comparable service design but operating in a different state.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/RelationshipsAustraliaQld
• Instagraminstagram.com/raq_org_au
• LinkedInlinkedin.com/company/relationships-australia-qld-
• YouTubeyoutube.com/@relationshipsAustraliaQld

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Relationships Australia