What missionTracker does

missionTracker, operated by MissionTracker LLC and based in Eau Claire, Wisconsin, is a vertically-specialized SaaS provider of shelter management software for faith-based homeless shelters, gospel rescue missions, and life transformation ministries. The platform originated in 2008 as a co-development project between JB Systems (a Wisconsin web agency) and Hope Gospel Mission and was made generally available in 2010 with the launch of ResidentTracker. Today it sells as the MissionTracker Suite: a cloud-based web application built on PHP and MariaDB 10.3 and hosted on AWS, with modular components covering resident tracking (including overnight guest check-in, long-term enrollment, case noting, program goals, outcomes, and 40+ pre-built reports), volunteer management, human resources, and a unified TimeClock. Premium offerings include ResidentTracker Pro with HIPAA-compliant dedicated hosting, 2FA, advanced goal/outcome tracking, medication management, and seven-year backup retention, plus paid add-on integrations with Google Data Studio, Tableau, MailChimp, and a MySQL read-only connector.

The company operates a recurring monthly subscription model with quote-based pricing, a low setup fee, unlimited users/residents/volunteers at a single price, and a 30-day free trial. Distribution is exclusively direct — website demo requests, inside sales via 1-833-MTRACK1, and on-site implementation led by Client Advocates over a 6-8 week onboarding — with strong community-led referrals from existing faith-based customers (e.g., Union Gospel Mission of Tarrant County referring Union Gospel Mission of Dallas; Rescue Mission Alliance rolling the platform out across all five independent missions). The company holds SOC1, SOC2, SOC3, HIPAA, and EU/Swiss-U.S. Privacy Shield certifications and serves 50+ organizations across the United States, with named customers including UGM-Tarrant County, Orlando Union Rescue Mission, Springs Rescue Mission, Wheeler Mission Ministries, and Orange County Rescue Mission. No external institutional funding has been disclosed; the business appears to be operator/founder-controlled with no public listing.

Name

missionTracker

Legal name

MissionTracker LLC

Website

https://mission-tracker.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

missionTracker provides cloud-based SaaS management software for U.S. faith-based homeless shelters, gospel rescue missions, and life transformation ministries, integrating resident tracking, volunteer management, HR, and time-clock modules in one suite.

Ownership category

akta.pro rank

Headquarters

HQ city

Eau Claire

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. SaaS Subscription - MissionTracker Suite: Monthly subscription fee covering the full MissionTracker Suite including ResidentTracker, VolunteerTracker, HRTracker, and TimeClock. One monthly fee regardless of number of buildings, residents, staff, volunteers, or users. Includes low setup fee and free 30-day trial.
2. ResidentTracker Pro Upgrade: Premium tier with enhanced features including HIPAA-compliant hosting, dedicated servers, advanced security features, 7-year backup retention, and advanced data visualization. Priced separately from standard subscription.
3. Business Intelligence Integrations: Additional monthly fees for Google Data Studio, Tableau, and MySQL connector integrations providing over 100 data points for custom reporting and visualizations.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

missionTracker is a cloud-based SaaS suite that enables homeless shelters, faith-based rescue missions, recovery centers, and life transformation ministries to manage residents, overnight guests, volunteers, and staff in a single integrated system. The MissionTracker Suite includes residentTracker (intake, case noting, program goals, outcome tracking, HMIS-compliant reporting), volunteerTracker (volunteer profiles, opportunities, scheduling, hours tracking), hrTracker (employee profiles, PTO, reviews, benefits), and a unified timeClock component. A premium tier, residentTracker Pro, adds HIPAA-compliant hosting, two-factor authentication, advanced security, and 7-year backup retention.

Differentiator

Problem solved

Functional benefit

Brands

• ResidentTracker: Cloud-based homeless shelter software for tracking residents, emergency shelter guests, case management, and program enrollment for non-profit and human services organizations.
• VolunteerTracker
• HRTracker
• ResidentTracker Pro
• timeClock

Products and services

• MissionTracker Suite Cloud-based shelter management software suite that allows faith-based missions and non-profit homeless shelters to track residents, overnight guests, volunteers, and staff members in one unified system with shared user interface, permissions, and time clock. Sold as a single monthly subscription regardless of organization size.
• residentTracker Cloud-based resident tracking application for emergency overnight guests and long-term enrolled residents, featuring customizable intake (140+ pre-built fields), case noting, program goals/objectives/outcomes tracking, voucher and resource tracking, and 40+ pre-built reports. Also supports HMIS-compliant HUD CSV export for sharing with Continuums of Care.
• residentTracker Pro Enhanced premium edition of ResidentTracker for larger organizations, providing HIPAA-compliant hosting on dedicated hardened servers, encryption at rest, two-factor authentication, customizable assessments, advanced goal and outcome tracking, data visualization reporting, medications management, HIPAA audit log, and 7-year backup retention. Offered as a separate subscription tier.
• volunteerTracker Cloud-based volunteer management application for managing unlimited volunteer profiles, unlimited volunteer opportunities, online volunteer applications via website integration, badge scanning for TimeClock, scheduling, availability/skills/interest tracking, and reports on hours served. Includes deep MailChimp integration for automatic volunteer database synchronization.
• hrTracker Cloud-based staff database and HR management system for managing unlimited staff profiles, viewing pay rates and pay history by department, tracking paid time off (PTO) with built-in accrual, performing performance reviews, benefits management, tax document storage, staff badges for TimeClock, and website integration for online job applications.

Quantifiable outcome

• 160 refinements and new tools released since October 2017
• +3 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core and minor.

• JB SystemscoreStrategic or Co-development PartnerWisconsin web development agency that co-developed MissionTracker with Hope Gospel Mission. JB Systems provides ongoing development, support, and creative process involvement in data system development for missions.
• Hope Gospel MissioncoreStrategic or Co-development PartnerEau Claire, WI faith-based rescue mission that partnered with JB Systems to design and build MissionTracker. Originally developed for Hope Gospel Mission's specific needs in 2008 and shared with other missions. A portion of monthly payments goes to Hope Gospel Mission.
• Compliancy GroupminorOthersHIPAA compliance certification partner that provided Compliancy Group's Six Stage Implementation Program and issues the HIPAA Seal of Compliance to MissionTracker.

Scale indicators5 records

Recent moves5 records

Expansion highlights6 records

Broad incumbents

• WellSky (HMIS / ServicePoint): WellSky operates HMIS and social-services software serving Continuums of Care, housing authorities, and homeless-service agencies with case-management and reporting tools. It is the leading incumbent HMIS provider and the most natural competitor for MissionTracker at larger shelters and government-funded programs, though it serves a broader set of human-services customers.
• Social Solutions (Apricot / ETO): Social Solutions provides Apricot (case management) and Efforts to Outcomes (ETO), both widely used by non-profit human-services organizations. Wheeler Mission specifically switched to MissionTracker from Apricot and Spero, indicating these were missionTracker's most directly displaced competitors and remain the most direct alternative for similar buyers.
• CaseWorthy: CaseWorthy is a configurable SaaS case-management platform supporting human-services agencies including housing, recovery, and behavioral-health programs. It competes for the same multi-program shelter and recovery ministries that missionTracker targets with ResidentTracker Pro.
• ClientTrack (Eccovia): Eccovia's ClientTrack is a widely deployed HMIS-compatible case-management suite used by Continuums of Care and non-profit service providers. MissionTracker customer comments (clients switching from 'Client Track' to MissionTracker) make this a directly displaced competitor at the multi-program mission buyer level.
• Salesforce Nonprofit Cloud: Salesforce's Nonprofit Success Pack / Nonprofit Cloud offers CRM, program management, and case-management for non-profits including homeless services. It is a strategic alternative for larger gospel missions seeking broader enterprise infrastructure instead of missionTracker's vertical specialization.

Direct peers

• CharityTracker: CharityTracker offers a web-based system for homeless shelters, food banks, and social-service agencies to coordinate services and reduce duplicate assistance. It targets the same faith-based shelter and recovery ministry buyer that missionTracker serves and competes most directly on HMIS-adjacent case management and bed/intake tracking.
• Spero Software (homeless services): Spero provides web-based software for homeless shelters and rescue missions including intake, client tracking, and donor reporting. The data references customers that switched from Spero to missionTracker, confirming its role as a direct competitor for the same buyer segment and use cases.
• Bowman Internet Systems (Shelter Manager): Bowman's Shelter Manager is a niche SaaS for homeless shelters and transitional housing operators, providing bed tracking, case notes, and reporting. It serves an overlapping buyer segment to MissionTracker's gospel-mission and faith-based shelter customers with similar feature scope.

Emerging players

• VolunteerHub: VolunteerHub is a cloud-based volunteer-management platform for non-profits that overlaps directly with MissionTracker's VolunteerTracker module. It is a partial-overlap competitor rather than full-stack resident management, but threatens to displace the volunteer module if non-vertical stand-alone tools gain traction.

Regional players

• Bitfocus (Compass / Clarity): Bitfocus develops Compass and Clarity, deployed in HMIS environments across multiple U.S. Continuums of Care and similar international pilots. It is HMIS-rooted and directly comparable on the resident-tracking and HMIS export functionality missionTracker offers to faith-based missions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about missionTracker