Orcon

What Orcon does

Orcon is a New Zealand residential telecommunications and energy provider operating under CallPlus Services Limited (telecommunications) and Switch Utilities Limited (energy). Founded in 1994 and headquartered in Auckland, the company delivers broadband (fibre, ADSL, VDSL), mobile services (as a mobile virtual network operator on the 2degrees network following a May 2023 migration from Spark), and residential electricity and gas supply. Add-on revenue lines include Wi-Fi Pro (whole-home mesh coverage with a 30-day signal guarantee), 4G Backup (automatic fibre failover via provisioned SIM), Priority Support ($15/month), Google Nest Wifi rentals, calling packs, and hardware sales.

The business model is built on recurring monthly subscriptions across three verticals — connectivity, mobility, and energy — supplemented by add-on fees and one-time hardware sales. Pricing is tiered by service speed, data allowance, and contract length, with 12–24 month minimum terms, early termination fees of $250, modem non-return fees of $100–$399, and joining credits of $100–$250 to drive acquisition. A 10% bundle discount on power for existing broadband customers (launched November 2025) formalises a cross-vertical retention strategy. Distribution is direct-to-consumer via orcon.net.nz, an inbound call centre (0800 numbers), the Orcon iOS/Android app, email, and social channels; no third-party retail distribution is disclosed.

Strategically, Orcon announced a merger with 2degrees in December 2021 that, on completion, creates New Zealand's third-largest telecommunications provider serving over 1.8 million mobile and fixed-line customers. The merger has been operationally progressed through the mobile network migration and a brand transition, with new sign-ups redirected to 2degrees.nz from March 2022 while existing Orcon customers retain their brand. References in the terms and conditions to Vocus (New Zealand) Holdings Limited indicate Orcon sits within the broader Vocus group. No AI/ML capabilities, patents, or proprietary technology beyond the MVNO arrangement and branded service add-ons are disclosed.

Name

Orcon

Legal name

CallPlus Services Limited

Website

https://orcon.net.nz

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Orcon is a New Zealand residential telecommunications and energy provider offering broadband, mobile (as an MVNO on the 2degrees network), and electricity/gas supply, now transitioning into the merged 2degrees brand following a December 2021 merger announcement creating New Zealand's third-largest telco.

Ownership category

akta.pro rank

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Supply Chain, Marketing or Sales, Personnel, Technology or R&D, Infrastructure, Others

Revenue model

1. Broadband Services: Monthly subscription fees for broadband internet services including fibre, ADSL, and VDSL plans. Contract terms typically 12 or 24 months. Includes equipment rental (modems, routers).
2. Mobile Services: Monthly mobile plan subscriptions providing voice, text, and data services. Includes add-on data packs, international calling packs, and roaming services. Pre and postpaid options available.
3. Mobile Data Add-ons: Purchasable data packs (500MB, 1GB, 15GB, 12GB) with validity periods. Revenue from data consumption beyond plan allowances.
4. Power/Electricity Supply: Residential electricity and gas supply services with variable usage-based charges plus daily supply charges. Billing includes network company line function services.
5. Equipment Rental: Monthly rental fees for Google Nest Wifi devices ($5-$15/month depending on pack size) and non-return fees for modems/routers upon cancellation ($100-$399).
6. Hardware Sales: Sale of mobile devices (phones, USB modems) with equipment repayment agreements. Devices remain Orcon property until fully paid.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Orcon is a New Zealand telecommunications and energy provider delivering residential broadband (fibre, ADSL, VDSL), mobile services as an MVNO on the 2degrees network, and electricity and gas supply to consumers. The core offering is supplemented by subscription add-ons including Wi-Fi Pro mesh coverage, 4G Backup failover, Priority Support, Google Nest Wifi rental, and calling packs, with bundling discounts for customers taking multiple services.

Product overview

Orcon is a New Zealand telecommunications provider offering internet, mobile, and power services to residential customers. The core product portfolio includes Broadband (copper and fibre internet connectivity), Orcon Mobile (MVNO services on the 2degrees Network), and Orcon Power (electricity and gas supply). These are supplemented by add-on services including Wi-Fi Pro (mesh Wi-Fi coverage with signal guarantee), 4G Backup (4G failover for fibre outages), Priority Support (enhanced technical support), Google Nest Wifi rental, Calling Packs, and email services. The company also offers promotional joining credits ($100-$250) to attract new customers on contract terms. The merged entity with 2degrees serves over 1.8 million mobile and fixed-line customers.

Differentiator

Problem solved

Functional benefit

Products and services

• Broadband (Fibre, ADSL, VDSL) Residential internet connectivity delivered over New Zealand's telecommunications infrastructure, including ADSL, VDSL, and Fibre plans (Fibre 100, Fibre 200, Fibre 4000) on 12-month minimum contracts with free modem rental.
• Orcon Mobile Postpaid and prepaid mobile voice, text, and data plans delivered as an MVNO on the 2degrees network in New Zealand, with carryover minutes, unlimited calls and texts to NZ and Australia, international calling packs, and roaming options.
• Orcon Power Residential electricity and gas supply service in New Zealand with variable usage-based rates, daily supply charges, meter management, and billing through local network companies, with a 10% bundle discount available to existing Orcon broadband customers.
• Wi-Fi Pro Mesh-capable Wi-Fi coverage service for whole-home signal strength, with router and satellite units provided based on property floor area (up to 480m2) and a refund commitment if strong signal cannot be achieved within 30 days.
• 4G Backup Automatic failover to 4G data via a provisioned SIM card during fibre outages, including 1GB monthly 4G data with carry-over and an upgrade path up to 12GB.
• Priority Support Premium customer support subscription providing priority queue jumping for calls and emails and escalated fault management with local fibre companies for broadband faults.
• Google Nest Wifi Rental Monthly rental of Google Nest Wifi mesh router 1-, 2-, or 3-packs included free for new customers on 12-month contracts, with ownership retained by Orcon and non-return fees of $150-$399 on cancellation.
• Calling Packs International and toll calling add-on packs providing 100 hours per month to included destinations, with international chat packs covering 23 destinations, and standard per-minute rates applied if included allowance is exceeded.

Quantifiable outcome

• Wi-Fi Pro service promises refund if strong signal cannot be achieved within 30 days
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• 2degreescoreStrategic or Co-development Partner · 31 December 2021Orcon and 2degrees announced plans to merge in December 2021, creating New Zealand's third-largest telecommunications provider. The merger aims to increase competition by combining assets and expanding service offerings. Orcon has since joined forces with 2degrees under the same brand, with Orcon services now accessible through the 2degrees platform.

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• 2degrees: New Zealand's third-largest mobile network operator and the merger partner of Orcon Group since December 2021. Operates mobile and fixed-line services in NZ and is the wholesale network provider for Orcon's MVNO, making it the most directly comparable peer in product, customer, and model.
• Slingshot: New Zealand broadband ISP and sibling brand of Orcon under the Vocus Group, offering fibre, VDSL/ADSL, and mobile services to residential customers. Highly comparable as another challenger ISP in NZ targeting the same residential segment with a similar MVNO/fibre-resale model.
• Trustpower: New Zealand-based telco and electricity/gas retailer, owned by Infratil. Operates a similar triple-play model (broadband, mobile, energy) in regional NZ markets, making it one of the closest structural peers to Orcon's broadband-plus-power offering.
• Mercury NZ: NZ-listed generator and multi-utility retailer that sells electricity, gas, and broadband (over the fibre network) to residential and business customers. Comparable to Orcon for its bundled energy-and-connectivity retail offering to NZ households.

Broad incumbents

• Spark New Zealand: New Zealand's largest telecommunications and digital services company, offering mobile, broadband, and IT services to consumer and business customers. Spark was Orcon's previous MVNO partner (until the May 2023 migration) and is the dominant incumbent Orcon competes against.
• One NZ: New Zealand's second-largest mobile operator (formerly Vodafone NZ), part of the global Vodafone group. Offers mobile, broadband, and converged services to consumer and enterprise customers and competes directly with Orcon in residential broadband and mobile.

Emerging players

• MyRepublic New Zealand: NZ-focused broadband ISP targeting residential fibre customers with competitive pricing and a digital-first experience. Comparable to Orcon's broadband-led challenger model in the residential segment, though with a narrower product set.
• Skinny: Spark NZ-owned prepaid mobile and broadband brand targeting price-sensitive residential customers in NZ. Comparable to Orcon's value-oriented broadband and mobile proposition and a direct competitor in the entry-level segment.

Regional players

• Contact Energy: One of New Zealand's largest electricity generators and retailers, operating across residential and commercial segments. Comparable to Orcon Power's retail energy business, though without a telecom overlay.
• Genesis Energy: New Zealand state-owned energy generator and retailer supplying electricity, natural gas, and LPG to homes and businesses. Comparable to Orcon's energy retail arm, particularly for residential electricity supply economics and regulatory exposure.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/orcon
• Facebookfacebook.com/orcon
• LinkedInlinkedin.com/company/orcon

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Orcon