Community Service Partners

What Community Service Partners does

Community Service Partners, Inc. is a private Illinois corporation organized in June 2009 as a collaborative of six non-profit organizations that support individuals with disabilities. Operating from Mokena, Illinois with 11–50 employees, CSP's stated mission is "to design and share business functions to achieve the most efficient resources, resulting in its member organizations delivering high quality person centered services in their local communities." Visible current members include Blue Cap, CTF Illinois, Park Lawn, and Sertoma Star. Revenue is generated through subscription/recurring shared-service arrangements among member organizations, with no external customers and no public pricing disclosed.

CSP's portfolio centers on three proprietary technology platforms. DocuWare provides web-based document management for member organizations. HSMS (Human Services Management System) is a case management platform with client/consumer attendance, EHR, goal tracking, mental-health billing in 837P/HL7 formats, incident/injury tracking, IM+CANS, individual support plans, ROCS billing, and integrations with state and vendor systems. LTC/DT X12 is a long-term care attendance and reporting program that maintains client records for approximately 55,000 eligible residents across 738 Illinois nursing facilities licensed by the Illinois Department of Public Health and submits attendance data to the Illinois Department of Healthcare and Family Services for Medicaid reimbursement. These platforms are delivered alongside an osTicket-based eTicket help desk, IT services (remote support, equipment deployment, VPN, account management), and custom software development.

CSP operates a community-led, closed-membership distribution model: products and services are delivered directly to member organizations through internal IT and support teams led by Edward Clarke (Chief Operating Office) and Wayne Bunker (Director of Information Technology), with governance provided by an eight-person board of directors. There is no disclosed external institutional investment, parent company, or acquisition activity; ownership is distributed among member non-profits. Operating geographies are restricted to Illinois, and no AI/ML capabilities, funding rounds, or public-company indicators are present in the data.

Name

Community Service Partners

Legal name

Community Service Partners, Inc.

Website

https://communityservicepartners.org

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Community Service Partners is a private Illinois collaborative that designs and operates shared technology platforms—document management, human services case management, and Medicaid LTC attendance reporting—for a closed membership of non-profit disability-services organizations in Illinois.

Ownership category

akta.pro rank

Headquarters

HQ city

Mokena

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations

Revenue model

1. Member Organization Services: CSP provides shared business functions, technology platforms, and IT services to its member non-profit organizations. Revenue is generated through collaborative sharing of resources and purchasing power among member organizations to support individuals with disabilities in Illinois.

Go-to-market motion1 record

Distribution channels1 record

Core offering

Community Service Partners (CSP) is a collaborative corporation that designs and shares business functions for non-profit member organizations supporting individuals with disabilities in Illinois. It operates three core software platforms — DocuWare for document management, HSMS (Human Services Management System) for client case management and billing, and LTC/DT X12 for Illinois Medicaid long-term care attendance and reporting — and supplements these with shared IT services and custom software development delivered to member organizations.

Product overview

Community Service Partners operates as a collaborative providing shared technology solutions for non-profit human services organizations in Illinois. The portfolio consists of three core products: DocuWare (document management), HSMS (human services case management and billing), and LTC/DT X12 (Illinois Medicaid attendance/reporting). These are complemented by an eTicket help desk system and IT/software development services. The products are designed to serve member organizations supporting individuals with disabilities, enabling shared resources, purchasing power, and efficient service delivery.

Differentiator

Problem solved

Functional benefit

Brands

• DocuWare: Document Management Solution offered as part of CSP's product portfolio
• HSMS
• LTC/DT X12
• CSP Help Desk

Products and services

• DocuWare (Document Management Solution) Document management system used to organize, store, and manage documents digitally through a web portal for member non-profit organizations.
• Human Services Management System (HSMS) Client case management solution for collecting demographics, managing cases, tracking goals, generating reports, and supporting billing in 837P/HL7 formats for human services organizations.
• LTC/DT X12 (Long Term Care Attendance and Reporting) Program that maintains client information for nursing facilities, records attendance, and submits data to the Illinois Department of Healthcare and Family Services for Medicaid Long Term Care reimbursement across approximately 55,000 eligible residents in 738 Illinois nursing facilities.
• eTicket (CSP Help Desk) Help desk ticket management system (powered by osTicket) used for IT support, maintenance requests, and service requests across member organizations.
• Information Technology Services IT support services including remote support, equipment deployment, VPN access, and account management delivered to member organizations.
• Software Development Custom software development services that build business functions and solutions for member organizations.

Quantifiable outcome

• Support for 55,000 eligible LTC residents in 738 nursing facilities
• +1 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Four partnerships are on record, tiered core.

• Blue CapcoreStrategic or Co-development Partner · 1 June 2009Member organization of the CSP collaborative formed in June 2009. Non-profit supporting individuals with disabilities in Illinois.
• CTF IllinoiscoreStrategic or Co-development Partner · 1 June 2009Member organization of the CSP collaborative formed in June 2009. Non-profit supporting individuals with disabilities in Illinois.
• Park LawncoreStrategic or Co-development Partner · 1 June 2009Member organization of the CSP collaborative formed in June 2009. Non-profit supporting individuals with disabilities in Illinois.
• Sertoma StarcoreStrategic or Co-development Partner · 1 June 2009Member organization of the CSP collaborative formed in June 2009. Non-profit supporting individuals with disabilities in Illinois.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Therap Services: Therap provides electronic documentation, case management, and billing software for I/DD, behavioral health, and human services providers. Directly comparable to CSP's HSMS and LTC/DT X12 products in serving disability-support non-profits, with overlapping features around incident tracking, individual support plans, and Medicaid billing.
• MediSked: MediSked offers an integrated platform for home and community-based services, including case management, billing, and outcomes tracking for I/DD and aging providers. Comparable to CSP because it targets the same human services / disability provider segment with state-specific Medicaid compliance features.
• Foothold Technology: Foothold Technology (part of ContinuumCloud) provides case management and EHR solutions for I/DD, behavioral health, and social service agencies. Directly comparable to CSP's HSMS offering for non-profit human services organizations supporting individuals with disabilities.
• Social Solutions / ContinuumCloud: ContinuumCloud (formerly Social Solutions) delivers Apricot and other case management platforms for non-profit human services agencies. Comparable to CSP because it serves similar non-profit disability and human services organizations with case management and reporting functionality.

Broad incumbents

• Netsmart Technologies: Netsmart is a large, established EHR and care coordination vendor serving human services, behavioral health, and post-acute providers. While broader in scope than CSP, it competes in the same disability and human services case management market with state-specific Medicaid billing capabilities.
• WellSky (formerly Kinnser/Procura): WellSky is a broad healthcare and human services software platform spanning home health, hospice, and post-acute care. Comparable to CSP at the intersection of human services and Medicaid-funded care delivery, though it operates as a much larger incumbent vendor.
• Qualifacts (Credible, CareLogic, InSync): Qualifacts is an established EHR vendor for behavioral health and human services, with products like Credible and CareLogic. Comparable to CSP in serving non-profit human services agencies but as a much larger commercial platform with multi-state reach.

Emerging players

• RTZ Associates: RTZ Associates provides Medicaid billing and reimbursement services specifically for I/DD and behavioral health providers in Illinois. Comparable to CSP's LTC/DT X12 and HSMS billing modules given the shared focus on Illinois Medicaid compliance and disability provider back-office needs.
• ReThink Behavioral Health: ReThink provides software and services for behavioral health and human services providers, including documentation and billing tools. Comparable to CSP in the human services disability segment but typically serves smaller, independent providers rather than member-driven collaboratives.
• Compass / ETP (Engage, Transform, Perform): ETP Systems provides case management and billing software for I/DD, behavioral health, and home and community-based services providers. Comparable to CSP's HSMS in supporting non-profit human services organizations with state-specific Medicaid workflows.

Market position

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Service Partners