Mercury Security & Facilities

What Mercury Security & Facilities does

Mercury Security & Facilities Management Ltd (MSFM) is a Northern Ireland-headquartered, family-owned provider of integrated security and facilities management services operating across the UK and Ireland. Founded in 2001 by Frank Cullen and now led with his sons Liam (Managing Director) and Francis (Director), the company employs 501–1,000 staff across offices in Lisburn (HQ), Dublin, Limerick, and London. Its service portfolio combines SIA/PSA-licensed manned guarding (retail, static, concierge, control room), electronic security systems (access control, CCTV, fire and intruder alarms, barrier automation), remote monitoring, facilities management (cleaning, housekeeping, window cleaning, deep cleaning), and a Mercury Training Academy for accredited staff development.

The technical backbone is an NSI Gold-accredited Command and Control Monitoring Centre (ARC/RVRC) into which Mercury has invested nearly £2 million, supporting 24/7 remote monitoring of fire, intruder, CCTV, and lone-worker systems. The proprietary Intelocate workflow management software provides client-facing transparency, electronic reporting, and data capture for compliance and insurance submissions. Mercury has also developed or co-developed several branded products: the Mercury Eye wireless CCTV camera, the Goldeneye CCTV Rapid Deployment Unit (a ~£75k-equipped VW Crafter with 6m telescopic mast and 30:1 PTZ camera), the Mercury KeepSafe lone-worker solution (GPS/GPRS/NFC), the Mercury TC-1 thermal camera, and body-worn cameras integrated with Pinnacle Response's Digital Evidence Management System.

Revenue is generated primarily through multi-year, bespoke enterprise contracts won via competitive tender, with services delivered directly by Mercury-employed staff. Revenue streams include recurring manned guarding fees, hardware sales plus maintenance contracts for fire and security systems, recurring monitoring subscriptions, contracted FM services, and professional services training fees. The go-to-market is enterprise field sales with regional director-led tender pursuit, supplemented by direct SMB engagement through the company website and free site surveys. Mercury holds NSI Gold, SIA Approved Contractor, BAFE, NQA, BICSC, and Highfield accreditations, and has invested more than £5 million over the past decade in technology and training, predominantly privately funded.

Name

Mercury Security & Facilities

Legal name

Mercury Security & Facilities Management Ltd

Website

https://msfm.biz

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Mercury Security & Facilities Management is a Northern Ireland-headquartered, family-owned provider of integrated manned security, electronic security systems, remote monitoring, and facilities management services to enterprise clients across the UK and Ireland.

Ownership category

akta.pro rank

Product category

Security and Facilities Management Services

NAICS

Security Systems Services (56162), Security Guards and Patrol Services (561612), Facilities Support Services (561210)

akta.pro primary industry

Security & Access Management (Guarding/CCTV/Access Control) (IMAIAAAC)

akta.pro secondary industries

Security Systems Monitoring & Dispatch (SOC/Remote Guarding) (IMAIAEAF), Security, Safety & Fire/Life Safety Management (BPABAAAE), CCTV/Video Surveillance Monitoring & Management (Operations) (BPABAMAH)

Keywords

• Manned security services
• Facilities management
• Commercial CCTV monitoring
• Access control systems
• Lone worker protection

Headquarters

HQ city

Antrim

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Manned Security Services: Provision of SIA and PSA licensed security professionals including retail security officers, static security officers, customer service officers, security receptionists, concierge personnel, control room management, and car park/gatehouse officers. Provided as recurring contracted services.
2. Fire & Security Systems: Sales, installation, maintenance, and monitoring of access control, barrier automation, commercial CCTV, fire and intruder alarm systems, and monitoring services. Includes hardware sales (cameras, barriers, access control) and associated maintenance contracts.
3. Facilities Management Services: Daily contract cleaning, housekeeping, window cleaning, landscaping, bathroom services, specialist cleaning, maintenance, and commercial real estate management. Offered as contracted FM services with integrated software reporting.
4. Monitoring Services: Remote CCTV monitoring, alarm response, keyholding, mobile response, and lone worker protection/monitoring services. Billed as recurring monitoring contracts, some with usage-based panic/response elements.
5. Training Services: Training services provided through the Mercury Training Academy (MTA) offering courses including GDPR, First Aid, Manual Handling, and SIA-approved security training. Revenue from training course fees.
6. CCTV Rapid Deployment Unit Rental: The CCTV Rapid Deployment Unit (Goldeneye) is available for rental for periods of eight hours or more, supported by a team of manned guards. Revenue generated through rental fees.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels7 records

Core offering

Mercury Security & Facilities Management is an integrated security and facilities management provider delivering SIA/PSA licensed manned guarding, electronic fire and security systems (CCTV, access control, intruder alarms), barrier automation, contract cleaning and washroom services, and 24/7 NSI Gold remote monitoring from its in-house Command and Control centre. Services are bundled via the proprietary Intelocate workflow management platform, supported by the Mercury Training Academy, and delivered under bespoke multi-year contracts to enterprise and mid-market clients across the UK and Ireland.

Product overview

Mercury Security & Facilities Management is a security and facilities management solutions provider offering an integrated portfolio of products and services. The core offering combines manned security services (SIA/PSA licensed guards for retail, static, concierge, and customer service roles) with electronic security systems including CCTV, access control, fire and intruder alarms, and monitoring services. Key technology products include the Mercury Eye wireless CCTV camera, CCTV Rapid Deployment Unit (Goldeneye) for mobile surveillance, Mercury KeepSafe lone worker protection, Mercury TC-1 thermal camera for temperature screening, Mercury Homewatch wireless alarm system, and Intelocate workflow management software. All services are integrated through the NSI Gold Command and Control Monitoring Centre and supported by the Mercury Training Academy for staff development.

Differentiator

Problem solved

Functional benefit

Products and services

• Manned Security Services SIA and PSA licensed security professionals providing manned guarding across retail, static, customer service, reception, concierge, control room management, car park and gatehouse security roles for enterprise and mid-market clients.
• Fire & Security Systems Integrated electronic security solutions including access control, barrier automation, commercial CCTV, fire and intruder alarms, keyholding, mobile response, and monitoring services delivered across the UK and Ireland.
• Facilities Management (FM) Services Comprehensive facilities management including daily contract cleaning, housekeeping, window cleaning, landscaping, bathroom services, specialist cleaning and FM software dashboard for real-time site monitoring, offered as contracted FM services.
• Monitoring Services Remote monitoring of fire, intruder, lone worker, CCTV and other security systems from the NSI Gold Command and Control Monitoring Centre, with alarm response, keyholding and mobile response dispatched across the UK and Ireland.
• Mercury Training Academy In-house training function offering approved and certified courses including GDPR, First Aid, Manual Handling, CCTV systems, SIA-approved security training and other industry qualifications, delivered by NOCN- and SIA-approved trainers.
• Deep Cleaning Services Specialised deep cleaning and fogging services including COVID-19 elimination cleaning for businesses returning to operations, offered as part of the company's expanded facilities management offering.
• Access Control Systems Electronic access control systems including fob-based door entry, intercom systems, keypad access, GSM telephony intercoms and computer-interfaced proximity reader systems, supplied, installed and maintained by Mercury.
• Barrier Automation & Gate Systems CAME approved installer of security gates, barriers, car park barriers, anti-ram-raid rising bollards and full-height turnstiles with control options from radio remote controls to computer-interfaced proximity reader access control systems.
• Commercial CCTV Commercial IP CCTV systems including cameras, Network Video Recorders and remote monitoring, with computer-vision and facial recognition capabilities where deployed (e.g. 150+ IP cameras at Harvey Norman stores).
• Mercury Eye (Mobile CCTV) Wireless security camera with intruder detection that operates without the need for electricity or broadband, revolutionising security deployment for isolated premises and households.
• CCTV Rapid Deployment Unit (Goldeneye) Specially adapted Volkswagen Crafter van with over £75,000 worth of CCTV technology, including a 6-metre telescopic mast, 30:1 zoom rugged PTZ camera, full HD 1080p, satellite transmission, two-operator interior with 24-inch screens and audio talk-down capability; rented for 8-hour periods or more.
• Mercury KeepSafe (Lone Worker Protection) Lone worker protection solution using GPS, GPRS and NFC technology to monitor location, welfare and status in real time via smartphone or dedicated device, with covert panic button and two-way communication to Mercury's NSI Gold-approved monitoring centre.
• Mercury TC-1 Thermal Camera Thermal camera that detects elevated body temperature in under one second, designed to support businesses returning during COVID-19 by enabling rapid detection of fever symptoms.
• Mercury Homewatch Wireless alarm system with security camera for intruder detection, connecting via smartphone or NSI Gold monitoring centre with audio intercom for two-way communication.

Quantifiable outcome

• 32% year-on-year revenue increase in 2016 across all divisions
• +6 more outcomes

Named customers24 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature10 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Consumable ProductscoreStrategic or Co-development Partner · 7 December 2018Mercury announced a partnership with one of Northern Ireland’s leading washroom products distributors. Consumable Products provides branded items including Kleenex, Scott, and Huggies for Mercury’s clients across Northern Ireland and the Republic of Ireland with guaranteed under-48-hour delivery. This supports Mercury’s FM division.
• Commend UK LtdcoreTechnology or Integration · 11 June 2018Mercury partnered with Commend UK Ltd to introduce supported living monitoring technology to protect vulnerable people in care settings. The solution includes noise monitoring, door monitoring, optional CCTV, motion activity monitoring, and two-way intercom via Mercury’s monitoring centre.
• Pinnacle ResponsecoreTechnology or Integration · 26 September 2017Mercury announced a partnership with Belfast-based Pinnacle Response, one of the world’s leading manufacturers of body-worn cameras. Mercury provides its security staff with high-quality body-worn cameras (including the PR6 model) and utilises Pinnacle’s Digital Evidence Management System for secure footage management. Pinnacle serves clients in over 30 countries including Rolls Royce and Chelsea Football Club.
• Cancer Fund for ChildrenminorStrategic or Co-development Partner · 18 May 2017Mercury announced a partnership with Cancer Fund for Children, Northern Ireland’s leading cancer charity. 11 Mercury staff climbed Slieve Donard to raise funds. Mercury also provides security assistance including keyholding and alarm response for the charity’s Daisy Lodge facility, and donated call-out charges on World Children’s Day. Cancer Fund for Children supports over 350 families and 800 young people at any one time.
• Ballymena Retailers Against Crime (BRAC)coreStrategic or Co-development Partner · 26 April 2017Mercury sponsored Ballymena Retailers Against Crime’s Retail Crime Reduction Guide. BRAC manages the Community Safety Wardens project in partnership with Mercury and PCSP. BRAC has been running similar schemes since 2012.
• Ulster University Gaelic AcademyminorGTM or Marketing Partner · 24 April 2017Mercury announced a corporate partnership with Ulster University Gaelic Academy, the largest University Sports Academy in the province. Liam Cullen stated the partnership aligns with Mercury’s corporate objectives around community development and education of young professionals.
• CAMEcoreTechnology or Integration · 27 February 2017Mercury Security became an approved CAME installer of automation systems including security gates, barriers, car park barriers, anti-ram-raid rising bollards, and full height turnstiles. This enables Mercury to supply, install, and maintain a full range of perimeter security and automation solutions.
• Mid & East Antrim Policing and Community Safety Partnership (PCSP)coreStrategic or Co-development Partner · 14 December 2016PCSP launched a Community Safety Wardens project operated by Mercury Security. The scheme covers Ballymena, Carrickfergus, and Larne areas, funded by PCSP (£30,000), Ballymena BID (£10,000), NI Housing Executive (£20,000), and BRAC (£2,000 in-kind). Wardens address low-level crime, anti-social behaviour, graffiti, and litter. The scheme began in Ballymena in 2012 and expanded.
• Oysta TechnologycoreTechnology or Integration · 7 March 2016Mercury Security partnered with global GPS and telemetry specialist Oysta Technology to launch the ‘Mercury KeepSafe’ lone worker protection solution. The service uses GPS, GPRS, and NFC technology to monitor lone workers in real time via Mercury’s NSI Gold-approved monitoring centre. Oysta has over 50 years of experience and technology deployed to more than 10,000 users across five continents.
• Tavcom Training and Technical ConsultancycoreStrategic or Co-development Partner · 15 October 2012Joint venture between Tavcom Training and Mercury Security to launch a brand new technical training facility at Mercury’s headquarters in Lisburn, Co Antrim. The centre mirrors Tavcom’s state-of-the-art workshops and lecture rooms, eventually delivering Tavcom’s full range of security systems courses in Ireland. Francis William Cullen, Director, stated that this partnership created opportunities for job creation in the security installation industry in Ireland.

Scale indicators10 records

Recent moves8 records

Expansion highlights2 records

Direct peers

• Atalian Servest: UK and Ireland facilities management and security services company. Overlapping offering of manned security, cleaning, and integrated FM contracts with comparable regional focus and mid-market positioning.
• First Security (now part of Bidvest Noonan): UK manned security and integrated guarding provider, merged into Bidvest Noonan. Comparable mid-market UK independent security services competitor focused on commercial property and retail.
• Bidvest Noonan: UK and Ireland integrated facilities management and security services provider. Most directly comparable peer given similar geographic footprint (UK & Ireland), combined guarding + FM offering, and private mid-market scale.
• Kingdom Services Group: UK security services specialist offering manned guarding, keyholding, mobile patrol, and cleaning services. Comparable mid-sized UK-focused independent security provider competing in similar tender-driven retail and commercial segments.

Broad incumbents

• G4S (Allied Universal): One of the world's largest security services companies with strong UK & Ireland presence across manned guarding, monitoring, and electronic security. Direct overlap on core Mercury services but at vastly greater scale and global geographic reach.
• Mitie: UK-listed integrated FM and security services major. Comparable business model combining security, cleaning, and facilities services, but operates at significantly larger scale with broader portfolio breadth than Mercury.
• Securitas: Global security services leader with substantial UK & Ireland manned guarding and electronic security operations. Direct overlap on guarding/CCTV/access-control services but at much larger scale and broader geographic reach.
• OCS Group: International facilities services group with significant UK/Ireland presence in cleaning, security, and integrated FM. Competes with Mercury in commercial tenders and multi-site retail contracts but at larger scale.
• Sodexo Security: Global integrated facilities services major with security and FM operations across UK & Ireland. Overlaps with Mercury on corporate and public-sector security contracts but operates as a diversified multinational.

Emerging players

• Loomis UK (and Ireland security services): Although primarily cash handling, Loomis and similar providers like SGC Security overlap with Mercury in UK/Ireland commercial security and monitoring services for retail customers. Broader overlap on retail segment security tenders.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/MSFMfacilities
• YouTubeyoutube.com/channel/UC-5RfhcreJITSyOjNHNP_zQ
• Facebookfacebook.com/MSFMFacilitatingYourNeeds
• LinkedInlinkedin.com/company/mercury-security-and-facilities-management
• Instagraminstagram.com/mercurysecurityandfacilities

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mercury Security & Facilities