What Tely does

Tely is a privately-held Brazilian telecommunications company headquartered in João Pessoa, Paraíba, founded in 2004. The company operates one of the largest regional fiber optic networks in Northeast Brazil, with over 20,000 km of Dense Wavelength Division Multiplexing (DWDM) illuminated backbone spanning 11 states and approximately 200 cities, including a national ring connecting Fortaleza to São Paulo. Tely serves three primary customer segments: residential subscribers (FTTH plans from 500 Mbps to 1 Gbps), enterprises (dedicated internet, Tely Total Pro bundled solutions, corporate Wi-Fi, cloud PBX, and managed cybersecurity), and other telecom operators (wholesale DWDM capacity, EILD, anti-DDoS, CDN, and 0800 services sold to regional ISPs, or provedores). The company also operates Cloud VPS infrastructure with NVMe storage and a next-generation firewall (NGFW) offering. Tely is LGPD-compliant and was ranked #1 in customer satisfaction in Northeast Brazil by ANATEL's 2025 National Survey.

The company's technology stack centers on DWDM optical transport with 400 Gbps per-channel capability, recently modernized through a strategic partnership with Padtec (Latin America's leading optical equipment manufacturer). Enterprise services include symmetric dedicated fiber with SLA-backups, NGFW with deep packet inspection, IPS/IDS, and ransomware protection, plus corporate Wi-Fi with WPA2-Enterprise and RADIUS/EAP-TLS authentication. In January 2025, Tely created a new IT Business Unit (Tely IT Solutions / Tely Total) led by CIO Daniel Albuquerque, offering Infrastructure as a Service, Managed Security, Storage-as-a-Service, and Backup-as-a-Service to corporates.

Tely's revenue model is anchored in recurring monthly subscriptions across all three segments. Residential plans are priced at R$79.90–R$119.90/month with self-serve online signup via the website and the Minha Tely mobile app; enterprise solutions are quote-based with multi-year contracts and the bundled Tely Total Pro offering claims up to 40% cost reduction versus unbundled services. Distribution combines product-led growth for residential (with 72-hour residential installation and 48-hour enterprise onboarding), dedicated enterprise sales, four physical storefronts in Paraíba, and a B2B2B carrier channel serving other regional ISPs. The company is led by CEO Leonardo Lins, with recent leadership additions including CIO Daniel Albuquerque and Directors José Luiz Teixeira and Anderson Jacomel overseeing technology and operations.

Name

Tely

Legal name

Tely

Website

https://tely.com.br

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

251–500 employees

Short description

Tely is a Brazilian fiber optic telecom operator founded in 2004, headquartered in João Pessoa, serving residential, enterprise, and wholesale ISP customers across 11 states and roughly 200 cities in Northeast Brazil via a 20,000+ km DWDM backbone.

Ownership category

akta.pro rank

Product category

Telecommunications and Internet Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Fiber-to-the-Home (FTTH) Operators (HDAIACAB)

akta.pro secondary industries

Residential/Broadband ISPs (Consumer Internet) (HDAIADAA), Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC), Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)

Keywords

• Fiber optic internet
• Enterprise connectivity services
• Managed cybersecurity services
• Cloud virtual private servers
• Telecom carrier services

Headquarters

HQ city

Paraíba

HQ country

Brazil

HQ region

Latin America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Residential Internet Subscriptions: Monthly recurring subscription fees from residential FTTH broadband plans (500 Mega, 700 Mega, 1000 Mega) sold directly to consumers. Includes installation and equipment (Wi-Fi router) at no additional charge. Revenue is recurring and driven by subscriber count and plan mix.
2. Enterprise Connectivity (Dedicated Internet / Link Dedicado): Monthly subscription fees for dedicated symmetric fiber internet, sold to businesses with SLA guarantees. High-margin B2B revenue stream with multi-year contracts. Often bundled with other services.
3. Tely Total Pro (Bundled Enterprise Suite): Integrated package combining dedicated internet, corporate Wi-Fi, unlimited telephony, and cybersecurity under a single contract. Claims up to 40% cost reduction for customers. Drives consolidation and higher average contract values.
4. Cloud VPS: Monthly rental of virtual private server instances (nano/micro tiers) with dedicated resources, NVMe storage, and network bandwidth. Recurring subscription revenue from SMB and startup segment.
5. Managed Cybersecurity Services: NGFW management, 24x7 monitoring, and threat response sold as a managed service to enterprise clients. Recurring monthly fees with volume tied to network scale.
6. B2B2B Carrier & Wholesale Services: DWDM long-haul capacity, dedicated links, anti-DDoS, CDN, and 0800 number services sold to other telecom ISPs (provedores). Revenue per-unit or per-capacity, serving as infrastructure reseller for regional telecom operators.
7. Telefonia IP / Cloud PBX: IP-based corporate voice services including unlimited calls, HD videoconferencing, CRM/ERP integration, and call recording. Recurring subscription and per-seat pricing.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

Tely provides fiber optic internet services (FTTH) to residential customers, with plans ranging from 500 Mbps to 1 Gbps, and enterprise connectivity solutions built on its DWDM-lit 20,000+ km national fiber backbone spanning 11 states in Northeast Brazil. For businesses, Tely offers the Tely Total Pro bundled platform combining dedicated symmetric internet, corporate Wi-Fi (WPA2-Enterprise), unlimited telephony (Cloud PBX), and managed NGFW cybersecurity under a single SLA-backed contract. The company also operates Cloud VPS infrastructure and wholesale carrier services (DWDM long-haul, anti-DDoS, CDN, EILD, 0800 numbers) for other ISPs across the region.

Product overview

Tely is a telecommunications company founded in 2004, operating as a fiber optic internet service provider with a multi-product portfolio spanning residential internet, enterprise connectivity, cybersecurity, cloud infrastructure, and managed IT services. The core offering centers on residential fiber optic internet plans (500 Mega to 1000 Mega) for consumers, while the enterprise segment is anchored by the Tely Total Pro platform—a unified package combining dedicated internet connectivity, corporate Wi-Fi (Wi-Fi Enterprise), unlimited telephony (Telefonia Corporativa), and next-generation firewall cybersecurity (Cibersegurança)—with a claimed reduction of up to 40% in IT costs. Supporting this platform is the Tely IT Solutions (Tely Total) business unit providing Infrastructure as a Service (IaaS), Managed Security, Managed Services, Storage as a Service (STaaS), and Backup as a Service (BaaS), plus standalone Cloud VPS offerings with NVMe storage in multiple tiers. For telecom provider partners, Tely offers Link Dedicado, Anti Ataque DDoS, CDN, Número 0800, Carrier (EILD), and Elite B2B support. The company operates over 20,000 km of DWDM-lit fiber optic network across 11 states and approximately 200 cities in Northeast Brazil.

Differentiator

Problem solved

Functional benefit

Brands

• Tely Total: Scalable and complete product that simplifies technology management for businesses of different sizes, combining connectivity, security, scalability and innovation
• Tely Total Pro
• Tely IT Solutions
• Tely Cloud PBX
• Tely Cloud VPS
• Wi-Fi Enterprise
• Cibersegurança
• Telefonia Corporativa

Products and services

• Internet Residencial (FTTH Broadband) Residential fiber-to-the-home broadband for individual households, offered in tiers of 500 Mbps, 700 Mbps, and 1 Gbps. Plans include a free Wi-Fi router, free installation, and 24/7 humanized support, with installation completed within 72 hours of contract signing.
• Tely Cloud VPS

Quantifiable outcome

• Up to 40% reduction in IT costs for enterprises subscribing to Tely Total Pro bundled solutions vs. buying services separately
• +3 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature9 records

Partnerships

One partnership is on record.

• PadteccoreTechnology or Integration · 26 February 2025Tely partnered with Padtec, Brazil's leading optical systems manufacturer, to modernize and expand its DWDM optical network. Padtec supplies next-generation optical equipment capable of up to 400 Gbps per channel, enabling Tely to multiply network capacity without laying new fiber. Padtec also provides specialized technical support for implementation and ongoing operation of the DWDM infrastructure. The partnership is central to Tely's national backbone strategy connecting Fortaleza to São Paulo.

Scale indicators6 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Brisanet: Brisanet is a publicly listed Brazilian regional fiber ISP with deep operations in the Northeast — the same core geography as Tely. It operates an FTTH network across multiple Northeast states with a similar mix of residential broadband, enterprise services, and wholesale backhaul, making it the most directly comparable peer.
• Unifique: Unifique is a regional fiber operator in Brazil offering residential broadband, enterprise connectivity, and integrated telecom services over its own FTTH network. Its bundled multi-product model and regional focus closely mirror Tely's Tely Total Pro and Northeast operating model.
• Vero Internet: Vero Internet is a Brazilian regional fiber ISP offering FTTH broadband, enterprise services, and bundled connectivity across multiple states. Its product mix and regional carrier approach make it a strong direct comparable to Tely.
• Desktop Internet: Desktop is a smaller regional fiber ISP in Brazil serving residential and SMB customers with FTTH connectivity, comparable to Tely at the regional ISP end of the market.

Regional players

• Algar Telecom: Algar Telecom is a regional telecom operator with fixed-line, broadband, and enterprise/cloud offerings concentrated in Brazil's Southeast and Midwest. While larger and more diversified than Tely, its regional fiber-plus-enterprise model is conceptually similar.

Broad incumbents

• Vivo (Telefônica Brasil): Vivo is Brazil's largest telecom operator, offering nationwide fixed broadband (including FTTH), mobile, enterprise, and cloud services. It is a broad incumbent that competes with Tely across the Northeast via larger-scale fiber and bundled mobile offerings.
• Claro (América Móvil): Claro is a major Brazilian telecom operator offering fixed broadband, mobile, and enterprise services nationwide. As a broad incumbent with deep marketing and mobile bundles, it represents a key competitive threat to Tely's regional enterprise and residential segments.
• TIM Brasil: TIM Brasil is a leading mobile operator with expanding fixed broadband and enterprise offerings across Brazil. Its national scale and growing fiber footprint position it as a broad incumbent competitor to regional players like Tely.
• Oi: Oi is a legacy Brazilian telecom operator with nationwide fixed-line and broadband infrastructure, currently undergoing restructuring. It is a broad incumbent that competes with Tely at the enterprise and wholesale carrier layers, including via its long-haul fiber assets.

Others

• Padtec: Padtec is Latin America's leading optical equipment manufacturer and Tely's strategic DWDM technology partner. While not a direct competitor, Padtec's technology and supply choices directly shape Tely's backbone capabilities, making it a key ecosystem participant comparable via adjacency.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/somosmaistely
• Xx.com/somosmaistely
• Facebookfacebook.com/somosmaistely

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tely