What Sound Community Services, Inc. does

Sound Community Services, Inc. (SCSI / SCS) is a private, not-for-profit behavioral health and substance use disorder provider headquartered in New London, Connecticut, serving southeastern Connecticut. The organization's mission traces to a 1976 community re-entry initiative, and the current legal entity was formed in 2005 through the merger of Integrated Behavioral Health and First Step. SCSI delivers an integrated continuum of care organized around four service pillars: outpatient Clinical Services (psychiatric evaluation, medication management, individual/group therapy, medication-assisted treatment with Buprenorphine/Naltrexone/Vivitrol, and an Intensive Outpatient Program); Case Management (Behavioral Health Homes, Community Support Program, Supportive Housing); 24/7 Residential Services (Bent Crandall Program, Supervised Apartment Program, and the Young Adult Services portfolio of Jason Hyatt Center, YAS New London Initiative, and Rite of Passage Program); and Social Rehabilitation Supports (OASIS Center, AXS Center, Modified Intensive Rehabilitation Program). The client base spans adults with behavioral health and substance use disorders, young adults ages 18-25, Medicaid recipients with high medical expenses, LGBTQ+ individuals, individuals with co-occurring disorders, people experiencing homelessness or housing insecurity, and veterans.

The underlying technology stack is operational rather than proprietary: an EHR administered internally by the Director of Quality, a client portal at app.soundcommunityservices.org, secure online bill pay via the third-party SecureBillPay platform, an ATS via PrimePay Recruit, and a SquadLocker-powered merchandise storefront. Service delivery is conducted by SCSI's interdisciplinary clinical staff across two Connecticut locations (New London headquarters at 21 Montauk Ave, plus a Norwich outpatient clinic with IOP), supplemented by referral channels through Connecticut DMHAS, DCF, SMHA, and New London Adult Probation, as well as remote group sessions through the OASIS virtual recovery program.

Revenue is generated through four primary streams: insurance and Medicaid reimbursement for clinical and residential services, government grants and contracts (notably with Connecticut DMHAS, DCF, and SMHA), individual donations (one-time and recurring) supporting the 501(c)(3) mission, and a 10% revenue-share on branded merchandise sales via SquadLocker. SCS holds a 3-year CARF accreditation (granted 2022), is HIPAA-compliant, and maintains a Substance Abuse License for its Norwich clinic (2019). The organization operates with 101-250 employees under the leadership of CEO Gino DeMaio, Ph.D. (since 2015).

Name

Sound Community Services, Inc.

Legal name

Sound Community Services, Inc.

Website

https://soundcommunityservices.org

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Short description

Sound Community Services is a private, not-for-profit behavioral health and substance use disorder provider in southeastern Connecticut, delivering an integrated continuum of outpatient, residential, case management, and social rehabilitation services across two locations to adults, young adults, Medicaid recipients, and other vulnerable populations.

Ownership category

akta.pro rank

Product category

Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (62142), Residential Mental Health and Substance Abuse Facilities (62322), Offices of Mental Health Practitioners (except Physicians) (621330)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093), Services-Social Services (8300)

akta.pro primary industry

Outpatient Substance Use Treatment Programs (IOP/PHP/OP) (HLAFACAF)

akta.pro secondary industries

Substance Use Disorder Prevention & Recovery Services (BPAGACAE), Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO), Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI)

Keywords

• Behavioral health services
• Mental health treatment
• Substance use recovery
• Supportive housing programs
• Case management services

Headquarters

HQ city

New London

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Insurance / Medicaid reimbursement: Outpatient clinical services, Behavioral Health Homes (BHH), and residential programs are funded in part through insurance and Medicaid (BHH serves Medicaid recipients with $10,000+ in annual medical expenses). Clients receive insurance verification during intake.
2. Government grants and contracts: Funded through Connecticut DMHAS (Department of Mental Health and Addiction Services), DCF (Department of Children and Families), SMHA (Southeastern Mental Health Authority), and other state agencies. CFO describes being stewards of grant dollars and providing transparent financial statements to stakeholders.
3. Donations (individual giving): Private, not-for-profit 501(c)(3) organization that relies on donations to provide services. Accepts one-time and recurring donations through an online portal; encourages ongoing giving.
4. Branded merchandise sales (e-commerce): Online storefront via SquadLocker sells branded apparel (t-shirts, sweatshirts, polos, hats); 10% of each sale is returned to Sound Community Services.

Pricing tiers

Go-to-market motion4 records

Distribution channels3 records

Marketing channels11 records

Core offering

Sound Community Services delivers integrated behavioral health and substance use disorder services across four interconnected service categories: outpatient clinical services (psychiatric evaluation, medication management, therapy, MAT), case management (Behavioral Health Homes, Community Support Program, Supportive Housing), 24/7 residential services (Bent Crandall Program, Supervised Apartment Program, Young Adult Services continuum), and social rehabilitation supports (OASIS Center, AXS Center, MIRP). Services are delivered by interdisciplinary clinical teams across southeastern Connecticut locations in New London and Norwich.

Product overview

Sound Community Services, Inc. (SCSI) delivers its offering as a single integrated behavioral-health services portfolio rather than a technology platform, organized into four interconnected service categories that wrap around the Out-Patient Clinic (Clinical Services) as the core product. Case-management modules — the Behavioral Health Homes (BHH), Community Support Program (CSP), and Supportive Housing Program — extend the core clinic into community-based support. The 24/7 Residential Services tier layers in the Bent Crandall Program (BCP), Supervised Apartment Program (SAP), and the Young Adult Services (YAS) portfolio, which itself bundles the Jason Hyatt Center (JHC), YAS New London Initiative, and Rite of Passage Program (ROPP). Social Rehabilitation Supports — the OASIS Center, AXS Center, and Modified Intensive Rehabilitation Program (MIRP) — provide community reinforcement, while Employment Services and the Client Portal (app.soundcommunityservices.org) round out the cross-cutting offerings. The Intensive Outpatient Program (IOP), available in New London and Norwich, slots underneath the clinical core for higher-acuity needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Out-Patient Clinic (Clinical Services) Central clinical service offering providing bio-psycho-social intakes, psychiatric evaluation and medication management, medication-assisted treatment for substance use disorders (Buprenorphine, Naltrexone, Vivitrol), individual therapy, group therapy, and referrals to community programs. Targeted at individuals with behavioral health and substance use disorders.
• Intensive Outpatient Program (IOP) Structured outpatient program designed for individuals requiring more intensive support than weekly therapy, utilizing a dual-diagnosis treatment model. Available in New London and Norwich locations.
• Behavioral Health Homes (BHH) Case management program integrating behavioral health care, physical health care, and social supports to help Medicaid recipients with high medical expenses manage overall wellness.
• Community Support Program (CSP) Case management service helping clients access community resources, develop independent living skills, and work toward personalized recovery goals.
• Supportive Housing Program Case management service assisting clients in obtaining and maintaining stable housing as part of their recovery journey, contracted through Connecticut DMHAS.
• Bent Crandall Program (BCP) 24/7 residential program providing supervised housing and support for fourteen adults with co-occurring mental illness and substance use disorders, often with justice involvement history.
• Supervised Apartment Program (SAP) 24/7 residential program offering apartment-based supported living with on-site staff supervision and clinical support for adults with behavioral health needs.
• Jason Hyatt Center (JHC) 24/7 residential program within the Young Adult Services portfolio serving young adults ages 18-25 with mental health challenges, chronic homelessness, and severe and persistent psychiatric disorders.
• YAS New London Initiative 24/7 residential component of the Young Adult Services program providing housing and support for young adults in New London, delivered through DMHAS partnership.
• Rite of Passage Program (ROPP)

Quantifiable outcome

• 5 of past 6 years recognized as Top Workplace in Connecticut
• +4 more outcomes

Segments7 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

15 partnerships are on record, tiered flagship / core funder and program partner, core delivery partner for young adult services, core government collaboration, operational referral partner, community collaboration honoree, community facility partner, community program partner, community donor / supporter, community event partner and event service provider.

• Connecticut Department of Mental Health and Addiction Services (DMHAS)flagship / core funder and program partnerStrategic or Co-development PartnerSCS is contracted through DMHAS to deliver case management, residential, and clinical services. DMHAS initiated the WISE program (2010) and partners on Young Adult Services. Project SAFE (2007) was a collaboration between DCF and DMHAS to improve lives of children and families. SCS holds a Substance Abuse License issued by DMHAS. The Supportive Housing Program is not HUD-funded; SCS is contracted through DMHAS to provide case management.
• Southeastern Mental Health Authority (SMHA)core delivery partner for young adult servicesStrategic or Co-development PartnerUnique collaboration between SCSI and SMHA through DMHAS to serve young adults age 18-25 across three residential programs (Jason Hyatt Center, YAS New London Initiative, Rite of Passage Program). Clients must be connected and working with the YAS SMHA team to be referred. SMHA 24 Hour Crisis Line: (860) 886-9302.
• Connecticut Department of Children and Families (DCF)core government collaborationStrategic or Co-development PartnerCo-collaborator with DMHAS on Project SAFE (Substance Abuse Family Evaluation) launched in 2007 to improve the lives of children and families in Connecticut.
• New London Adult Probation and Court Systemoperational referral partnerStrategic or Co-development PartnerSince 2016, SCS partners with New London adult probation and the court system to provide effective support services by working collaboratively with system stakeholders to promote compliance with court orders and instill positive change in individuals, families, and communities.
• New London Adult and Continuing Educationcommunity collaboration honoreeGTM or Marketing PartnerCommunity partner honored alongside SCS at the Chamber of Commerce of Eastern Connecticut 13th Annual Social Services Breakfast for the "Collaboration of the Year" award in 2022.
• Mitchell Collegecommunity facility partnerStrategic or Co-development PartnerMitchell College lets SCS use The Red Barn at Mitchell College for events (e.g., Recovery Week Jason Hyatt Day) and the softball field for games. Michael's Dairy at Mitchell College provided ice cream. The Red Barn at Mitchell College is a community event space partner.
• The Light House Therapeutic Equine Services Homestead & Stablescommunity program partnerStrategic or Co-development PartnerStonington-based partner that delivered 8 weeks of therapeutic horseback riding lessons to SCS young adults, including grooming, leading, tacking, mounting, riding, and dismounting. Also brought miniature horses to Recovery Week Health & Wellness Day.
• Pebbles / Peb Talks Podcastcommunity donor / supporterGTM or Marketing PartnerPebbles from Peb Talks Podcast and her team provided a generous donation of clothing to "Jenn's Closet" which benefits SCS clients. Pebbles has been keeping Jenn's Closet stocked with fashionable clothing.
• Zen and Now Wellness Studiocommunity event partnerStrategic or Co-development PartnerHeather from Zen and Now Wellness Studio demonstrated Chair Yoga for SCS clients during Recovery Week Health & Wellness Day.
• Town of Groton Police Departmentcommunity event partnerStrategic or Co-development PartnerOfficer McClealland and K-9 Officer Chase provided a comfort/therapy demonstration for clients at Recovery Week Health & Wellness Day.
• Metz Culinary Managementevent service providerOthersCatered lunch for Recovery Week Jason Hyatt Day at Mitchell College's Red Barn.
• Keene State College / Bentley University (alma mater references for finance leadership)Others
• Lake Compounce Theme ParkOthers
• Mystic AquariumOthers
• Submarine Force Library & Museum (USS Nautilus)Others

Scale indicators9 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Wheeler Clinic: Large Connecticut-based nonprofit providing integrated behavioral health, primary care, and addiction services across multiple sites. Comparable to SCS in clinical model, Medicaid/state funding mix, and CARF-style accreditation posture, but operates at significantly larger scale.
• The Connection, Inc. Connecticut nonprofit providing behavioral health, housing, and community justice services with state agency contracts. Comparable to SCS's case management, supportive housing, and court/probation partnership model.
• Wellmore Behavioral Health: Connecticut-based behavioral health provider offering outpatient, residential, and substance use treatment funded through DMHAS and Medicaid. Directly comparable in service continuum and payer mix; competes for adjacent catchment clients in the Naugatuck Valley.
• United Services, Inc. Eastern Connecticut-based behavioral health nonprofit serving Windham and Tolland counties with outpatient, substance use, and case management services. Closest geographic and service-mix peer to SCS; both rely on DMHAS contracts and a similar six-discipline continuum.
• Community Health Resources (CHR): Connecticut-based nonprofit behavioral health provider offering outpatient mental health, substance use treatment, residential, and case management across multiple locations. Directly comparable to SCS in mission, service mix, payer mix (Medicaid + state contracts), and nonprofit governance model.
• Bridges Healthcare: Connecticut nonprofit providing mental health, substance use, and case management services with similar state contract mix. Comparable in service portfolio and patient population to SCS, though serving Milford and shoreline-area clients.

Broad incumbents

• Rushford (Hartford HealthCare): Connecticut behavioral health and addiction services subsidiary of Hartford HealthCare, offering inpatient, outpatient, and residential substance use treatment. Comparable in clinical offerings but part of a much larger hospital system with capital and scale advantages over independent SCS.
• Hartford HealthCare Behavioral Health Network: Largest integrated behavioral health provider in Connecticut, operating Natchaug Hospital and a statewide outpatient network. Comparable in full continuum (clinical, residential, IOP) but at substantially greater scale and with hospital-system resources.
• Yale New Haven Health Behavioral Health: Yale New Haven Health System operates psychiatric and substance use programs across southern Connecticut. Comparable service mix to SCS but embedded in an academic medical center with greater clinical depth and referral base.

Emerging players

• Thresholds (Chicago): Large nonprofit community behavioral health provider in Illinois delivering clinical, residential, supportive housing, and employment services. Comparable in interdisciplinary model and Medicaid/state revenue mix, though operating at larger scale outside CT.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCdmQ1MQjg-z2XZ8Jk1QgYMg
• Facebookfacebook.com/soundcommunityservices
• LinkedInlinkedin.com/company/sound-community-services
• Instagraminstagram.com/sound.community/?hl=en
• TikToktiktok.com/@sound.community.s?lang=en
• Xx.com/tweetsoundct

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sound Community Services, Inc.