Heptagon Group

What Heptagon Group does

Heptagon Group operates commercially as Synorr, an independent IT consultancy founded in 2019 and headquartered in London with a secondary office in France. The firm assesses, recommends, implements, secures, and supports business technology for small and medium enterprises, with secondary emphasis on scale-ups and a long tail of verticals including professional services, education, property management, energy brokers, healthcare, agencies, multi-site operators, non-profits, and distribution/manufacturing. Its go-to-market is sales-led, driven by a website with prominent 'Book a demo' CTAs, inside sales, and inbound demand generation, supplemented by referrals flowing through the Bitrix24 partner ecosystem.

The core of Synorr's offering is a platform-plus-services model centered on Bitrix24, the unified CRM, project management, collaboration, HR, marketing automation, and telephony platform that underpins 15M+ businesses worldwide. Synorr delivers six core service lines — CRM & Business Management, Workflow Automation, Cybersecurity, Collaboration & Projects, Business Intelligence, and Managed Support & Advisory — implemented through a four-step methodology (Assess → Present → Implement → Train). The firm complements Bitrix24 with integration partnerships across 3CX (telephony), Bitdefender (cybersecurity), Stripe (payments), Alibaba Cloud and DigitalOcean (cloud infrastructure), and Wix (websites), enabling end-to-end workplace stacks rather than single-product deployments. Proprietary methodology assets include the CRM Rescue Sprint (a structured cleanup of broken CRM environments delivered in weeks) and Synthia, an embedded AI assistant that handles natural-language visitor inquiries on services, pricing, and tool fit.

Synorr monetizes through fee-based professional services engagements with publicly disclosed entry pricing: Bitrix24 Audit from €750, Bitrix24 Implementation from €2,500, CRM Rescue Sprint from €2,500, Cybersecurity Health Check from €1,500, and ongoing Managed Support from €750/month. The team is positioned as 100% senior specialists, with the firm explicitly eschewing tier-2/tier-3 support. The business appears bootstrapped and founder/small-team-owned; no funding rounds, parent entity, or institutional investor presence is disclosed. No customer logos, case studies, management team, or financial figures are publicly available, which materially limits visibility into commercial scale despite active operations across two countries and eleven industries.

Name

Heptagon Group

Legal name

Synorr

Website

https://heptagongroup.io

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Heptagon Group (Synorr) is an independent UK- and France-based IT consultancy that implements, secures, and supports Bitrix24-centric business technology — CRM, workflow automation, cybersecurity, and managed support — for SMEs across eleven verticals.

Ownership category

akta.pro rank

Product category

IT Consulting and Business Software Implementation

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Managed Workplace Services (DaaS/Workplace-as-a-Service) (BPAEAIAA)

akta.pro secondary industries

Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF), Service Desk & Help Desk Services (BPAEAJAA)

Keywords

• Business technology consulting
• Software integration services
• ERP implementation services
• Cybersecurity consulting
• CRM business management

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services: Synorr earns revenue through fee-based professional services engagements: CRM audits (from €750), implementations (from €2,500), CRM rescue sprints (from €2,500), cybersecurity health checks (from €1,500), and ongoing managed support (from €750/month). Services are delivered by senior specialists and include assessment, configuration, migration, integration, training, and ongoing optimization.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Heptagon Group (operating as Synorr) is an independent IT consultancy that assesses, recommends, implements, secures and supports business tools — led by the Bitrix24 platform — for SMEs and scale-ups. Core deliverables include CRM and business management configuration, workflow automation, cybersecurity health checks and protection, collaboration and project tooling, business intelligence dashboards, and recurring managed support services, delivered as per-engagement professional services with recurring monthly support contracts.

Product overview

Synorr is an independent IT consultancy offering a platform-plus-services model centered on Bitrix24. Their core offering consists of six professional services: CRM & Business Management, Workflow Automation, Cybersecurity, Collaboration & Projects, Business Intelligence, and Managed Support & Advisory. These services are delivered as modular offerings with specific service packages including Bitrix24 Audit, Bitrix24 Implementation, CRM Rescue Sprint, Cybersecurity Health Check, and Managed Support. The company also provides Synthia, an AI assistant for customer inquiry handling. Bitrix24 serves as the primary platform they implement, customize and support, with the platform providing integrated tools for tasks & projects, real-time communications, file sharing, time management, HR, email marketing automation, built-in telephony, knowledge base, and employee management.

Differentiator

Problem solved

Functional benefit

Brands

• Synthia: AI assistant built into the Synorr website. Synthia answers questions about services, pricing, and tool recommendations.

Products and services

• CRM & Business Management Implementation, rescue and customization of the Bitrix24 CRM platform enabling sales, projects, clients and teams to operate from one unified system, targeted at SMEs and scale-ups.
• Workflow Automation Process mapping and automation of manual work including approvals, follow-ups, reporting and notifications, configured on the Bitrix24 platform for business teams.
• Cybersecurity Endpoint, email, user and business systems protection delivered through the Bitdefender partnership, integrated with the Bitrix24-powered workplace for SMEs.
• Collaboration & Projects Configuration and adoption of chat, video, tasks, documents and knowledge management across teams, built on Bitrix24 to enable secure remote collaboration.
• Business Intelligence Data connection and dashboard creation for leadership, covering revenue, pipeline, operations and cash metrics by configuring Bitrix24 BI capabilities.
• Managed Support & Advisory Ongoing support, optimization, training and account management services delivered by senior specialists, structured as a recurring engagement.
• Bitrix24 Audit Workspace review providing a clear roadmap for Bitrix24 optimization, priced from €750, delivered as a fixed-scope consulting engagement.
• Bitrix24 Implementation Full configuration of CRM, pipelines, tasks, automation and reporting tailored to how clients actually work on Bitrix24, priced from €2,500.
• CRM Rescue Sprint Fix and redesign of messy, untrusted CRM systems with re-training completed in weeks, priced from €2,500.
• Cybersecurity Health Check Gap identification across email, endpoints and cloud infrastructure, priced from €1,500 as a fixed-scope assessment.
• Managed Support subscription Recurring ongoing operation, monitoring and improvement of business systems delivered by senior specialists, priced from €750 per month.

Quantifiable outcome

• 15M+ businesses worldwide run on Bitrix24
• +3 more outcomes

Named customers1 record

Segments11 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and supporting.

• Bitrix24coreChannel Partner/ Reseller/ DistributorSynorr is a certified Bitrix24 partner and the primary platform they implement, support, and extend. They offer Bitrix24 audits, implementations, and ongoing managed services. Synorr directs customers to start free Bitrix24 accounts and drives platform adoption across 11 industries. Bitrix24 is described as the core platform powering 15M+ businesses worldwide.
• 3CXsupportingTechnology or IntegrationSynorr offers 3CX as one of their platform partnerships, integrating business-grade telephony alongside Bitrix24 CRM and collaboration tools.
• BitdefendersupportingTechnology or IntegrationAs a Bitdefender partner, Synorr provides cybersecurity services including endpoint protection, email security, user protection, and business system security — integrated with the Bitrix24-powered workplace.
• StripesupportingTechnology or IntegrationSynorr integrates Stripe payment processing with Bitrix24, enabling businesses to manage payments directly within their CRM and business management platform.

Scale indicators3 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Slalom: Large global consultancy with a digital workplace and CRM transformation practice serving enterprise and mid-market clients; offers overlapping CRM implementation and managed services, though at much larger scale.
• EPAM Systems: Global IT services and digital platform engineering firm with significant CRM, ERP, and workflow automation implementation capabilities — broad incumbent competing in adjacent enterprise transformation deals.
• Perficient: Large digital consultancy with CRM, ERP, and digital workplace implementation practices — competes for similar Bitrix24/HubSpot/Salesforce-style platform engagements at a larger scale.

Direct peers

• Praxent: US-based digital product and software consultancy that designs, builds, and supports business applications for SMB and mid-market clients — closely comparable to Synorr's platform-implementation-plus-managed-support model.
• SmartBug Media: HubSpot Elite Solutions Partner offering CRM/marketing automation implementation, onboarding, and managed services to SMBs — directly analogous to Synorr's role as a certified Bitrix24 implementation partner with recurring support revenue.
• Symfa: Global software development and digital transformation consultancy delivering CRM, workflow, and custom business systems to SMB and mid-market clients — comparable in service mix and target customer to Synorr.
• Itransition: Custom software development and CRM implementation consultancy serving SMB and mid-market clients across multiple verticals — closely comparable business model and service mix to Synorr.
• Scand: Software development and IT consultancy offering CRM, business process automation, and managed support services for SMBs — comparable in scope, target market, and delivery model.
• Belitsoft: Software development and business automation consultancy serving SMBs with CRM, workflow, and integration services — directly comparable service offering and customer profile.

Others

• Bitrix24 (platform vendor): The underlying platform vendor whose partner ecosystem Synorr operates in; not a direct competitor but the central dependency and brand anchor for Synorr's implementation, integration, and support services.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Customer concentration

• Xx.com/GroupHeptagon
• Facebookfacebook.com/Heptagongroup
• LinkedInlinkedin.com/company/heptagongroup

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heptagon Group