One Love Animal Hospital

What One Love Animal Hospital does

One Love Animal Hospital is a privately held, full-service veterinary practice operating three brick-and-mortar locations across New York City: Boerum Hill (317 Atlantic Avenue, Brooklyn), Bay Ridge (8209 3rd Avenue, Brooklyn), and Yorkville (227 E 84th Street, Upper East Side Manhattan). Founded in October 2010 by the husband-and-wife veterinary team of Dr. Kenneth Humphreys and Dr. Eliza Lischin, the practice remains independently owned with no external institutional capital or parent company. Its clinical scope spans preventive wellness exams, customized vaccinations, diagnostics (digital radiology, ultrasound, endoscopy, in-house laboratory), soft tissue surgery, dental care with digital dental X-rays, microchipping via the HomeAgain system, USDA-accredited international health certificates, and same-day urgent care during regular business hours, with referral coordination to BluePearl and VERG for 24-hour specialty cases. Some veterinarians at specific locations also treat exotic pets including reptiles, amphibians, and avian species.

The practice's technology stack centers on industry-standard clinical equipment (digital X-ray, ultrasound, endoscopy, in-house lab) plus an internally developed tool called "OneLove AI" that handles back-office reporting, analytics, financial review, and QuickBooks Online integration; this tool is not client-facing. Client-facing technology is comparatively light: a PetDesk-powered website, online appointment forms, per-location online pharmacies (myvetstoreonline.pharmacy) for Boerum Hill, Bay Ridge, and Yorkville, and telemedicine/curbside appointment options.

Revenue is generated primarily through professional veterinary services rendered in-clinic, supplemented by a recurring revenue layer from PetCentric Health subscription Pet Care Plans (monthly billing across Kitten, Adult, and Senior Feline and Puppy, Adult, and Senior Canine tiers with a 75% unused-credit rollover) and pharmacy sales. CareCredit is accepted as a third-party financing option to reduce price friction on higher-ticket procedures. Pricing is not publicly disclosed; estimates are provided in good faith before treatment, with a 50% deposit of the low-end estimate typically required. Customers are exclusively individual pet owners (SMB/consumer), and the practice relies on direct-to-consumer acquisition via its website, phone appointments, walk-in urgent care, Google reviews, Facebook/Instagram presence, community event participation (e.g., Atlantic Antic), and referral relationships with animal shelters.

Name

One Love Animal Hospital

Legal name

One Love Animal Hospital

Website

https://onelovevet.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

One Love Animal Hospital is a privately owned, full-service veterinary practice founded in 2010 operating three NYC locations in Boerum Hill, Bay Ridge, and Yorkville, serving dog and cat owners with preventive wellness, diagnostics, surgery, dental care, and same-day urgent care.

Ownership category

akta.pro rank

Product category

Veterinary Hospital Services

NAICS

Veterinary Services (541940), Veterinary Services (54194)

SIC

Services-Health Services (8000)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

akta.pro secondary industries

Preventive Care & Vaccination Clinics (HLAMAAAB), Dental & Oral Surgery Veterinary Clinics (HLAMAAAK)

Keywords

• Veterinary hospital services
• Pet wellness care
• Veterinary diagnostic imaging
• Pet surgical services
• Pet dental care

Headquarters

HQ city

Brooklyn

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Veterinary Services: Revenue from comprehensive veterinary services including wellness exams, vaccinations, diagnostic testing, surgery, dental care, and emergency/urgent care during regular business hours.
2. Pet Care Plans (PetCentric Health): Subscription-based monthly payment plans bundled for routine pet care needs throughout the year. Plans designed by veterinarians covering preventative care plus in-hospital credit for additional services like dental cleaning, sick visits, and diagnostics.
3. Pharmacy Products: Revenue from prescription medications, vitamins, shampoos, flea and tick control products, heartworm preventatives, and prescription diets sold through hospital pharmacy.
4. Third-Party Financing (CareCredit): Accept CareCredit healthcare credit card for pet healthcare expenses, enabling clients to pay over time with monthly payments. CareCredit provides financing options including extended payment plans and interest-free periods.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

One Love Animal Hospital is a full-service veterinary practice operating three locations in Brooklyn (Boerum Hill and Bay Ridge) and Manhattan (Yorkville). The hospital provides comprehensive veterinary services spanning preventive wellness exams, vaccinations, advanced diagnostics (digital radiology, ultrasound, endoscopy, in-house lab), soft tissue surgery, dental care, microchipping, international health certificates, and same-day urgent care evaluation during regular business hours. The practice also sells prescription medications and preventive products through online pharmacies for each location and offers subscription-based Pet Care Plans.

Product overview

One Love Animal Hospital is a full-service veterinary hospital operating as a single unified practice with three convenient locations in Brooklyn (Bay Ridge, Boerum Hill) and Upper East Side Manhattan (Yorkville). The hospital offers a comprehensive portfolio of veterinary services organized around core offerings: Pet Wellness (preventive exams, vaccinations), Pet Diagnostic Services (digital X-rays, ultrasound, lab testing), Pet Surgery (soft tissue procedures), Pet Dental Care, Pet Emergency Services, and Pet Same-Day Urgent Care. These core services are supplemented by value-added modules including subscription Pet Care Plans powered by PetCentric Health (wellness bundles with monthly payments), telemedicine and curbside appointments, and an online pharmacy for each location. The practice primarily serves dogs and cats, with some veterinarians also treating exotic pets at specific locations.

Differentiator

Problem solved

Functional benefit

Products and services

• Pet Wellness Services Annual wellness exams, routine screenings, and health assessments for pets at every life stage, designed to detect concerns early and maintain long-term health. Targeted at pet owners seeking preventive veterinary care.
• Pet Diagnostic Services In-house diagnostics including digital X-rays, ultrasound, endoscopy, and laboratory testing for rapid assessment of injuries and illnesses, with many results available within minutes. Targeted at pet owners needing timely diagnostic workups.
• Pet Surgery Surgical services including soft tissue surgery, spays and neuters, mass removals, and urgent surgical evaluation for injuries during regular business hours. Targeted at pet owners needing surgical interventions for their dogs and cats.
• Pet Dental Care Comprehensive dental services including oral examinations under anesthesia, digital dental X-rays, scaling, polishing, extractions, and periodontal treatment. Targeted at pet owners seeking dental disease prevention and treatment.
• Pet Emergency Services Emergency evaluation and stabilization during regular business hours, with coordination to 24-hour specialty hospitals for advanced care when needed. Targeted at pet owners facing sudden pet emergencies during the day.
• Pet Same-Day Urgent Care Same-day evaluation for urgent but stable conditions including wounds, limping, sudden pain, eye irritation, and minor trauma during regular business hours. Targeted at pet owners needing prompt care without the cost or wait of 24-hour emergency hospitals.
• Pet Vaccinations Customized vaccination protocols including core and non-core vaccines for dogs and cats, with individualized prevention plans based on lifestyle and risk factors. Targeted at pet owners seeking tailored preventive immunization.
• Pet Healthcare Services Additional healthcare services including microchipping (HomeAgain system), international health certificates (USDA-accredited veterinarians), and prescription diets for pets with specialized nutritional needs. Targeted at pet owners needing identification, travel documentation, or specialized nutrition support.
• Pet Care Plans (PetCentric Health)

Quantifiable outcome

• Same-day evaluation available for urgent but stable conditions during regular business hours
• +2 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• PetCentric HealthcoreStrategic or Co-development PartnerPetCentric Health partners with One Love Animal Hospital to provide subscription-based monthly care plans designed by the veterinary team. Plans cover preventative care and include in-hospital credit for additional services.
• CareCreditcoreOthersThird-party healthcare credit card specifically designed for pet healthcare expenses. Offers extended payment plans, interest-free options for 6 months, and quick approval. One Love accepts CareCredit as a payment option for veterinary services.
• HomeAgain (Registered Trademark)coreTechnology or IntegrationMicrochip lost pet ID system used by One Love Animal Hospital. Uses microchips with unique identification numbers registered in a national database with benefits including proactive pet recovery, ASPCA Poison Control access, and standardized technology readable worldwide.
• BluePearlminorChannel Partner/ Reseller/ Distributor24-hour emergency veterinary hospital in Brooklyn (32 4th Avenue, Brooklyn NY 11217) recommended for overnight emergencies when One Love Animal Hospital is closed.
• Brooklyn & VERG (Veterinary Emergency and Referral Group)minorChannel Partner/ Reseller/ Distributor24-hour emergency and referral hospital at 196 4th Ave, Brooklyn NY. Recommended for overnight emergencies with advanced emergency or overnight care capabilities.
• ASPCA NYCminorGTM or Marketing PartnerAmerican Society for the Prevention of Cruelty to Animals - NYC chapter. Community involvement partnership.
• Mayor's Alliance for NYC AnimalsminorGTM or Marketing PartnerCommunity organization supported by One Love Animal Hospital for NYC animal welfare initiatives.
• Sean Casey Animal RescueminorGTM or Marketing PartnerNYC animal rescue organization. One Love participates in community involvement and receives referrals from this shelter.
• Best Friends ShelterminorGTM or Marketing PartnerNational animal rescue organization. One Love receives referrals and voucher clients from Best Friends for veterinary care.
• QuickBooks OnlinecoreTechnology or IntegrationAccounting software integration through OneLove AI for authorized internal business purposes including financial reporting, bookkeeping support, and administrative workflows.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Bond Vet: NYC-based modern veterinary clinic chain offering primary care, urgent care, and telehealth with a tech-forward experience. Competes head-to-head with One Love for the same urban millennial pet-owner demographic across multiple Manhattan and Brooklyn neighborhoods.
• Small Door Veterinary: Membership-based veterinary practice in NYC and other metros with an annual fee model that is structurally similar to One Love's PetCentric subscription plans. Targets the same premium urban pet-owner segment with elevated service experience.
• Heart of Brooklyn Veterinary Hospital: Brooklyn-based full-service veterinary hospital offering wellness, diagnostics, surgery, and dental services. Directly comparable in service mix and target geography (Brooklyn pet owners).
• Pure Paws Veterinary: Multi-location NYC veterinary practice offering wellness, surgery, dental, and urgent care. Directly comparable in service mix, geography, and customer profile to One Love's three-location footprint.

Emerging players

• Thrive Pet Healthcare: Growing multi-specialty and primary-care veterinary network formed via roll-ups. Overlaps with One Love in general practice and urgent care, and represents an emerging consolidator that could compete for NYC talent and clients.

Broad incumbents

• Animal Medical Center: Large nonprofit specialty and emergency veterinary hospital on the Upper East Side of Manhattan. Competes with One Love's Yorkville location for high-acuity and specialty cases within the same neighborhood.
• Banfield Pet Hospital: Nation's largest general-practice veterinary chain, primarily operating inside PetSmart stores. Serves as the mass-market incumbent for routine pet wellness and offers a comparable preventative-care service line.
• BluePearl Pet Hospital: National specialty and emergency veterinary hospital chain. One Love actively refers overnight/advanced cases to BluePearl's Brooklyn location, making it both a partner and an adjacent competitor for higher-acuity cases in the same market.
• Veterinary Emergency Group (VERG): 24-hour emergency veterinary hospital in Brooklyn. Like BluePearl, VERG is a referral destination for One Love overnight cases and represents the broader emergency/specialty incumbent segment in NYC.
• VCA Animal Hospitals: One of the largest corporate veterinary chains in North America, with locations across NYC. Represents the broader corporate-owned incumbent alternative to One Love's independent model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/onelovevet
• Instagraminstagram.com/onelovehospital
• LinkedInlinkedin.com/company/one-love-animal-hospital

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about One Love Animal Hospital