Heartland Human Services

What Heartland Human Services does

Heartland Human Services is a 501(c)(3) non-profit community behavioral healthcare organization headquartered in Effingham, Illinois, operating continuously since 1970 (originally as Effingham County Mental Health Center). It delivers a full continuum of care across four core programs: mental health services (individual therapy, group therapy, relationship therapy, case management, tele-psychiatry, and a 24-hour Community Integrated Living Arrangement residential program for 22 adults with persistent mental illness); substance use disorder treatment (Level I outpatient treatment, DUI evaluations, risk education, and relapse-prevention groups); geriatric services (information and assistance with Medicare, Medicaid, SNAP, Benefit Access, and legal aid referrals for the 60+ population); and Individual Placement Employment Services supporting individuals with mental health or substance use challenges to gain and retain employment. The organization is accredited by The Joint Commission and partners with regional entities including the Southeastern Illinois Community Foundation, Lake Land College, Eastern Illinois University, and Land of Lincoln Legal Assistance. The underlying technology stack is modest — primarily tele-psychiatry for remote consultations and standard website/social-media channels — with no proprietary software product or platform disclosed.

Revenue is generated through a diversified payer mix: federal and state grants (including, historically, a substantial Office of Refugee Resettlement contract for Chicago facilities housing unaccompanied immigrant children), reimbursements from Medicaid, Medicare, BCBS, Healthlink, Aetna, and multiple Medicaid Managed Care plans, a sliding-scale fee schedule for uninsured clients, tax-deductible donations, and an Effingham County property tax levy dating to 1969. The go-to-market model is community-led: services are delivered directly through the Effingham headquarters, a 24-hour crisis line, healthcare provider and court referrals, and partnerships with community social-service organizations. The organization recently underwent a major restructuring — federal ORR funding fell from $51.2M in FY2025 to $5.7M in FY2026, triggering layoffs of more than 140 workers and the closure of several Chicago facilities — and is repositioning around a smaller, consolidated Effingham-based operating model.

Name

Heartland Human Services

Legal name

Heartland Human Services

Website

https://heartlandhs.org

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

51–100 employees

Short description

Heartland Human Services is a 501(c)(3) non-profit community behavioral healthcare organization in Effingham, Illinois, providing mental health, substance use disorder, geriatric, and employment services to residents of Effingham County and surrounding rural Illinois communities since 1970.

Ownership category

akta.pro rank

Product category

Behavioral Healthcare Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Mental Health Practitioners (except Physicians) (621330), Residential Mental Health and Substance Abuse Facilities (623220), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Outpatient Mental Health & Counseling Clinics (HLAFABAC)

akta.pro secondary industries

Residential Mental Health Treatment Centers (HLAFACAC), Behavioral Health & Cognitive Support Coordination (Dementia, Depression, SUD) (HSABAIAF), Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN), Behavioral Health Adult Day Programs (Geriatric Mental Health) (HSABANAG)

Keywords

• Mental health services
• Substance use treatment
• Behavioral healthcare
• Community mental health
• Employment support services

Headquarters

HQ city

Effingham

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funding: Funding from state and federal sources including Office of Refugee Resettlement. Federal funding decreased from $51.2 million in FY2025 to $5.7 million in FY2026
2. Insurance Payments: Revenue from Medicaid, Medicare, and private insurance including BCBS, Healthlink, Aetna, and Medicaid Managed Care plans
3. Sliding Scale Fees: Discounted/sliding fee schedule based on family size and income for individuals unable to pay full cost
4. Donations: 501(c)(3) nonprofit organization accepting tax-deductible donations to support mental health services

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Community-based behavioral healthcare organization providing a continuum of care that includes outpatient mental health therapy, substance use disorder treatment, geriatric information and assistance, and supported employment services. Programs span individual therapy, group therapy, case management, 24-hour residential Community Integrated Living Arrangement (CILA) services, and crisis intervention for residents of Effingham County, Illinois and surrounding areas.

Product overview

Heartland Human Services offers a unified suite of behavioral healthcare services centered around four core programs: Mental Health Services (including individual therapy, group therapy, CILA residential care, and case management), Substance Use Disorder Treatment Services, Geriatric Services (information and assistance), and Individual Placement Employment Services. These programs work together to provide a continuum of care supporting mental health, substance abuse recovery, elderly care support, and vocational rehabilitation for individuals across Effingham County, Illinois.

Differentiator

Problem solved

Functional benefit

Products and services

• Mental Health Services Outpatient mental health services for children, adolescents, adults, and geriatric clients including individual therapy, group therapy, case management, and crisis intervention for residents of Effingham County and surrounding counties in Illinois.
• Substance Use Disorder Treatment Services Outpatient substance use disorder treatment and prevention services for adolescents and adults, including individual and group counseling, case management, and crisis intervention, serving Effingham County and surrounding Illinois counties.
• Geriatric Services Information and assistance program for individuals aged 60 and older and their caregivers, providing case management, advocacy, benefits counseling, and care coordination in Effingham County, Illinois.
• Employment Services Individual Placement and Support (IPS) employment services for individuals with mental illness and/or substance use disorders, providing job placement, coaching, and ongoing employment support.
• CILA Residential Services 24-hour Community Integrated Living Arrangement (CILA) residential services for adults with intellectual disabilities, providing housing and supervised daily living support in a residential setting.

Quantifiable outcome

• 22 adults receiving 24-hour residential care in CILA program
• +1 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Six partnerships are on record, tiered core and minor.

• The Joint CommissioncoreOthersAccreditation body that provides Gold Seal of Approval for healthcare quality and patient safety. Heartland Human Services displays the Joint Commission National Quality Approval seal on their website, indicating compliance with rigorous healthcare standards.
• Southeastern Illinois Community FoundationcoreStrategic or Co-development PartnerRegional community foundation supporting mental health services in southeastern Illinois. The organization partners with Heartland Human Services to support funding and community development initiatives.
• Lake Land CollegeminorOthersRegional community college in Illinois that provides educational pathways for staff development. Multiple employees have degrees from Lake Land College.
• Eastern Illinois UniversityminorOthersRegional university providing educational pathways for staff development. Multiple employees have degrees from Eastern Illinois University.
• Land of Lincoln Legal AssistanceminorImplementation/ SI/ Consulting PartnerLegal aid organization providing monthly services in Effingham County to help individuals create Power of Attorney and General Wills. The I&A specialist coordinates referrals to this service.
• FISH, Catholic Charities, SWANminorStrategic or Co-development PartnerCommunity social service organizations that provide supportive services to individuals with mental illness. Case managers connect clients with these resources for additional support.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Chestnut Health Systems: Illinois-based nonprofit behavioral health provider offering outpatient mental health, substance use treatment, and residential services across central and southern Illinois — directly comparable in mission, geography, and service mix to Heartland Human Services.
• Rosecrance Health Network: Large Illinois-based nonprofit providing a full continuum of behavioral health services including outpatient, residential, and substance use treatment. Comparable in service breadth and nonprofit community-provider model, though larger and multi-site.
• Behavioral Health Services of Illinois (BHSI): Illinois-based behavioral health provider serving adults and adolescents with mental health and substance use needs through outpatient and community-based programs — comparable in regional community-provider positioning and clinical service mix.
• Heritage Behavioral Health Center: Central Illinois nonprofit community mental health center offering outpatient therapy, substance use treatment, CILA residential services, and case management — closely comparable to Heartland's service model and community-based nonprofit structure.
• Community Counseling Centers of Illinois (CCCI): Illinois nonprofit providing behavioral health services including outpatient therapy, substance use treatment, CILA residential, and employment services for adults with mental illness — directly comparable to Heartland's program set.
• Trilogy Behavioral Healthcare: Chicago-area nonprofit behavioral health organization serving adults with mental illness and substance use disorders through CILA residential programs, outpatient services, and case management — closely comparable to Heartland's CILA and community integration offerings.
• Kenneth Young Center: Suburban Chicago-area nonprofit behavioral health provider offering outpatient mental health, substance use treatment, CILA housing, and case management. Closely comparable service mix to Heartland, including residential and employment support programs.

Broad incumbents

• Lutheran Social Services of Illinois: Large faith-based nonprofit serving Illinois with behavioral health, elder care, and community services. Comparable in multi-program community-provider model and rural/regional service delivery, though much broader in scope.
• Thresholds: One of Illinois's largest mental health nonprofits, providing housing, employment, psychiatry, and substance use services. Overlaps with Heartland's CILA and IPS employment services but operates at significantly greater scale across Chicago.

Regional players

• Pillars Community Health: Illinois community health nonprofit providing behavioral health, medical, and social services in the western and southwestern Chicago suburbs. Comparable in integrated community-provider model though broader in service scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/heartlandhumanservices
• Instagraminstagram.com/heartlandhumanservices
• LinkedInlinkedin.com/company/heartland-human-services

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heartland Human Services