Sysman
Sysman is an Italian B2B SaaS company providing the Contact Pro unified CRM and IoT device management platform for energy, photovoltaic, HVAC, and building automation, serving municipalities, SMEs, installers, and manufacturers.
- Company typePrivate
- Founded1987
- HeadquartersIvrea, Italy
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Sysman does
Sysman is an Italian B2B SaaS company founded in 1987 and headquartered in Ivrea, operating in the energy management, renewable energy, building automation, HVAC, and smart factory verticals. Its flagship product, Contact Pro, is a unified SaaS platform that combines CRM capabilities with IoT device management, integrating six communication protocols (Wi-Fi, MQTT, LoRa, NB-IoT, Z-Wave, Modbus) and supporting 14+ inverter brands for photovoltaic and energy assets. The platform applies machine learning for predictive maintenance, anomaly detection, and optimization across connected devices.
The company monetizes Contact Pro through a blended model: one-time software licenses, recurring on-demand cloud subscriptions, support and maintenance contracts, and professional services. It serves a diversified customer base including municipalities (for Renewable Energy Communities), SMEs, condominiums, PV installers, PV manufacturers, and HVAC installers, distributed both directly and via a channel partner program. Recent product launches — Contact Pro IoT (2021), Contact Pro CER and FV (2023), and Contact Pro EMS (2024) — reflect a deliberate pivot from CRM heritage into IoT-led vertical SaaS aligned with Italian regulatory frameworks such as Renewable Energy Communities (CER) and the Transition 5.0 incentive regime. A connectivity partnership with Vodafone extends NB-IoT coverage for distributed assets, while modular BI and BPM extensions broaden the platform into analytics and workflow automation.
Sysman firmographics
Firmographics- Name
- Sysman
- Legal name
- Sysman Srl
- Website
- https://sysman.it
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Sysman is an Italian B2B SaaS company providing the Contact Pro unified CRM and IoT device management platform for energy, photovoltaic, HVAC, and building automation, serving municipalities, SMEs, installers, and manufacturers.
- Ownership category
- akta.pro rank
Sysman industry classification
Industry- Product category
- IoT Energy Management Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industry
- Marketing Automation & Campaign Management CRM (HDAEAFAB)
Keywords
Where Sysman is headquartered
LocationHeadquarters
- HQ city
- Ivrea
- HQ country
- Italy
- HQ region
- Europe
Offices2 records
Markets served
Sysman business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Software Licenses: Perpetual or time-limited software licenses with indefinite usage upon purchase or rental with renewal terms
- On-Demand Cloud Services: Subscription-based cloud platform access with virtual server hosting at Sysman data centers, charged periodically
- Support and Maintenance: Annual maintenance contracts with automatic renewal unless terminated, providing updates and technical support
- Professional Services: Consulting and implementation services for CRM/IoT platform deployment and customization
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing based on deployment scope |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels3 records
Sysman product offering
Product offeringCore offering
Sysman develops and sells the Contact Pro SaaS platform, which combines CRM functionality with IoT data aggregation, analytics, and monitoring for smart buildings, renewable energy communities, photovoltaic systems, HVAC, and industrial environments. The platform is offered via software licenses, on-demand cloud subscriptions hosted on Sysman data centers, recurring maintenance contracts, and professional services for deployment and customization.
Product overview
Sysman offers Contact Pro as a unified SaaS IoT platform that evolved from its 30+ years of CRM expertise. The core Contact Pro platform integrates CRM functionality with IoT device management, supporting multiple specialized modules: Contact Pro IoT (core IoT data aggregation), Contact Pro CER (Renewable Energy Communities), Contact Pro FV (photovoltaic monitoring), Contact Pro EMS (Energy Management System for Transition 5.0), and Contact Pro CRM (customer relationship management). Platform capabilities are extended through modular features including Remote Control, Predictive Maintenance, Rule Engine (BPM), Data Flows, Dashboard visualization, and multi-protocol Connectivity. The company also offers Contact Pro Ready Self as a standalone self-service CRM sub-brand for smaller businesses.
Differentiator
Problem solved
Functional benefit
Brands
- Contact Pro IoT: Cloud platform for analysis, aggregation, and monitoring of data from IoT devices
- Contact Pro CER
- Contact Pro FV
- Contact Pro EMS
- Contact Pro
Products and services
- Contact Pro (Core Platform) Unified SaaS platform integrating CRM with IoT data aggregation, analysis, and monitoring from connected devices. Supports multiple vertical solutions including energy communities, photovoltaic monitoring, HVAC management, smart buildings, smart offices, and smart factories.
- Contact Pro IoT Cloud platform for analysis, aggregation, and monitoring of data from IoT devices. Released in 2021 as Sysman's dedicated IoT data layer.
- Contact Pro CER Cloud platform for managing Renewable Energy Communities (CER) and Groups of Shared Self-Consumption (GAC). Enables real-time energy flow monitoring, AI-powered self-consumption optimization, and community member engagement via mobile app.
- Contact Pro FV Multi-brand photovoltaic inverter monitoring platform with real-time and historical data visualization, AI-powered predictive maintenance, estimated yield calculations, and maintenance ticket generation. Compatible with 14+ inverter brands including ABB, Fronius, SolarEdge, Sungrow, Huawei, and GoodWe.
- Contact Pro EMS Energy Management System cloud platform that manages both the feasibility assessment phase and the monitoring phase to meet Italy's Transition 5.0 objectives. Targets multisite HVAC and electrical plant management for energy efficiency.
- Contact Pro Ready Self Standalone self-service CRM solution positioned as a professional CRM at an accessible price point for small businesses to manage customer relationships and improve communication.
Quantifiable outcome
- Energy cost reduction through optimized consumption patterns
- +2 more outcomes
Companies that use Sysman
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles5 records
Sysman technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability5 records
Feature8 records
Sysman partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and key.
- VodafonecorePartnership for NB-IoT (Narrowband IoT) connectivity, enabling more continuous and simplified communication between IoT devices and cloud services for HVAC management applications.
- Multi-Brand Inverter ManufacturerscoreCompatibility with major inverter brands including ABB, Energy, Fronius, GoodWe, Growatt, Haier, Huawei, KSTAR, Huawei, SolarEdge, Sungrow, Solax, Sigenergy, Zucchetti, Power-One, and more. Enables management of any brand inverter through Sysman partner power meters.
- Technology and Integration PartnerskeyPartner program allowing companies to acquire new customers, benefit from dedicated discounts, and collaborate within a professional network focused on IoT and energy markets.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Sysman competitors and assessment
Company assessmentBroad incumbents
- Huawei FusionSolar: Global PV and smart energy monitoring platform bundled with Huawei inverters. Directly comparable to Contact Pro FV's multi-inverter monitoring, with a much larger international installed base.
- Schneider Electric EcoStruxure: Industrial IoT and energy management platform spanning buildings, data centers, and grids. EcoStruxure competes with Sysman's Contact Pro IoT and EMS offerings in building energy management, though Schneider operates at a global enterprise scale.
- SolarEdge: Solar inverter manufacturer with its own monitoring platform (SolarEdge Monitoring). Competes with Sysman's Contact Pro FV for PV fleet monitoring, though SolarEdge's platform is brand-locked while Sysman remains inverter-agnostic.
- Fronius Solar.web: PV monitoring platform from inverter manufacturer Fronius. Direct competitor to Contact Pro FV in inverter monitoring, though limited to Fronius hardware while Sysman aggregates multiple brands.
- Salesforce: Global CRM leader with IoT Cloud / Tableau integrations for connected customer data. Comparable to Sysman as a CRM platform, though Salesforce operates at vastly larger scale and lacks Sysman's vertical specialization in energy communities.
- Siemens MindSphere: Industrial IoT platform from Siemens for connecting machines and physical infrastructure. Comparable to Sysman's Contact Pro IoT layer in industrial settings, but focused on larger enterprise manufacturing customers.
- ABB Ability: ABB's industrial IoT and digital platform for energy, automation, and smart buildings. Comparable to Sysman's IoT and smart building offerings, with broader portfolio but less focus on Italian-specific energy community use cases.
Direct peers
- HubSpot: Cloud CRM platform with marketing automation, sales hub, and service hub. Comparable to Sysman's Contact Pro CRM offering in core CRM functionality, though HubSpot targets SMBs and inbound marketing rather than IoT-integrated verticals.
- Zoho CRM: Cloud CRM platform with sales, marketing automation, and customer service modules. Closely aligned with Sysman's Contact Pro CRM product in customer engagement functionality, though without Sysman's IoT/energy specialization.
Regional players
- Enel X (now Enel X Way / Enel Grids): Italian energy services arm of Enel with demand response, EV charging, and energy community solutions. Comparable to Sysman's energy community and smart building portfolio as a domestic Italian peer operating in the same regulatory context.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Sysman social profiles
Digital presenceSysman financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sysman leadership team
Management profileNumber of profiles
Sysman funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sysman M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sysman
What does Sysman do?
Sysman develops and sells the Contact Pro SaaS platform, which combines CRM functionality with IoT data aggregation, analytics, and monitoring for smart buildings, renewable energy communities, photovoltaic systems, HVAC, and industrial environments. The platform is offered via software licenses, on-demand cloud subscriptions hosted on Sysman data centers, recurring maintenance contracts, and professional services for deployment and customization.
Is Sysman a public or private company?
Sysman is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Sysman founded?
Sysman was founded in 1987. It employs 11 to 50 people.
Where is Sysman based?
Sysman is headquartered in Ivrea, Italy, in the Europe region.
How does Sysman make money?
Four revenue lines are on record. Software Licenses are the primary driver. The others are on-Demand Cloud Services, support and Maintenance and professional Services.
Who are Sysman's main competitors?
Broad incumbents on record are Huawei FusionSolar, Schneider Electric EcoStruxure, SolarEdge, Fronius Solar.web, Salesforce, Siemens MindSphere and ABB Ability. Direct peers are HubSpot and Zoho CRM. Enel X (now Enel X Way / Enel Grids) is listed as a regional player.
Does Sysman have an API?
No public API is recorded for Sysman.
What industry is Sysman in?
Sysman's product category is IoT Energy Management Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of HDAEAFAB, Marketing Automation & Campaign Management CRM. Its NAICS code is 54151 and its SIC code is 7372.