What PTS Solutions does

PTS Solutions, Inc. (legal name Professional and Technical Software Solutions, dba PTS Solutions) is a privately held U.S. software vendor founded in 1988 and headquartered in Harrisonburg, Louisiana. The company develops the Platinum Plus Suite, a modular public safety software platform targeting small to mid-sized law enforcement agencies, sheriff's offices, dispatch centers, jails, and corrections facilities that are typically underserved by enterprise vendors. The core products comprise Platinum Plus CAD (Computer Aided Dispatch for 911 centers and multi-agency emergency services), Platinum Plus RMS (Law Enforcement Records Management with NIBRS-compliant incident reporting), Platinum OMS (offender and jail management), and Platinum Plus Mobile (mobile NCIC, mobile CAD, AVL, and citation). Supporting modules include Platinum AMS (asset, fleet, equipment, and training tracking) plus Investigations Case Management, Evidence Room Management, and Document Management, with deployment options for cloud-hosted (SaaS), locally hosted, or agency-maintained environments.

The platform is accessed from laptops, tablets, phones, and desktops, and integrates with NCIC, state databases, E-911 systems, court systems, Google Maps, and ESRI GIS. PTS operates a sales-led, direct go-to-market with online demo scheduling, transparent pricing content, and 24x7x365 U.S.-based in-house technical support. Revenue is generated through annual software subscriptions (with annual support and maintenance typically 18–25% of license cost), implementation and training services, and custom interface development. Pricing tiers range from approximately $5,000–$25,000/year for small police departments to $40,000–$200,000/year for sheriff's offices, with enterprise multi-agency implementations exceeding $150,000–$1M+. The company reports installations in 21 U.S. states, with 75% of its client base using CAD, RMS, or JMS flagship products and 40% of clients retained for over 15 years. Leadership is centered on President Dave Fuqua; PTS is founder-owned with no disclosed external investment or parent entity.

Name

PTS Solutions

Legal name

Professional and Technical Software Solutions (dba PTS Solutions)

Website

https://ptssolutions.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

PTS Solutions is a privately held U.S. software vendor founded in 1988 that provides the modular Platinum Plus Suite — including CAD, RMS, OMS, mobile NCIC, and asset management — to small and mid-sized law enforcement agencies, sheriff's offices, and dispatch centers underserved by enterprise vendors.

Ownership category

akta.pro rank

Product category

Public Safety Software

akta.pro primary industry

Public Safety Operations & Command (Incident Command, Special Events) (BPAIAGAG)

akta.pro secondary industry

Crisis Management & Communications Support (Mass Notification) (BPABANAF)

Keywords

• Public safety software
• Computer aided dispatch
• Records management
• Offender management
• Mobile NCIC

Headquarters

HQ city

Harrisonburg

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscriptions: PTS generates revenue primarily through software subscriptions with annual fees. Cloud (SaaS) subscriptions spread costs over time. Pricing varies significantly by agency size, number of users, modules selected, and hosting method. Annual support and maintenance is typically 18-25% of the software's license cost.
2. Implementation & Training Services: Additional revenue streams include implementation services (configuring system, setting up workflows, go-live support), on-site training, train-the-trainer programs, and data conversion from legacy systems.
3. Interface Development: Custom interface development for connecting to state databases, court systems, NCIC, E-911, or county systems typically billed as separate items.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

PTS Solutions develops and sells the PTS Platinum Plus Suite, a modular public safety software platform for small and mid-sized law enforcement agencies, sheriff's offices, and dispatch centers. The offering includes Computer Aided Dispatch (CAD), Law Enforcement Records Management (RMS), Offender/Jail Management (OMS), Mobile NCIC, Mobile CAD, and Asset Management Software (AMS), delivered via cloud-hosted (SaaS), locally hosted, or agency-maintained deployments. Products share data across modules and integrate with NCIC, state databases, E-911, court systems, and mapping providers.

Product overview

PTS Solutions offers the Platinum Plus Suite, a modular public safety software platform comprising interconnected products. The core suite includes Platinum Plus CAD (Computer Aided Dispatch for 911 centers and multi-agency emergency services), Platinum Plus RMS (Law Enforcement Records Management with NIBRS reporting), Platinum Plus OMS (Offender Management/Jail software), and Platinum Plus Mobile (Mobile CAD, Mobile NCIC, Mobile AVL, and Mobile Citation modules). An additional module, Platinum AMS (Asset Management Software), handles employees, fleet, equipment, and training tracking. The products share data across applications and are available as cloud-hosted (SaaS), locally hosted, or agency-maintained options. Additional services include Investigations Case Management, Evidence Room Management, Document Management, and the PTS Virtual Training Academy. The platform targets small to mid-sized law enforcement agencies, sheriff's offices, and dispatch centers.

Differentiator

Problem solved

Functional benefit

Brands

• Platinum Plus: Modern software platform providing CAD, RMS, Mobile, and OMS solutions for public safety agencies.
• PTS Platinum
• PTS Virtual Training Academy

Products and services

• Platinum Plus CAD Computer Aided Dispatch software for 911 centers, dispatch operations, and multi-agency emergency services management. Supports law enforcement, fire, EMS, and security dispatch with event management, mapping from basic Google Maps to advanced GIS, alerts, and unit recommendations based on events, locations, and resources.
• Platinum Plus RMS Law Enforcement Records Management System for incident reporting, NIBRS-compliant reporting, citations, evidence and property tracking, and arrest documentation. Designed for municipal police departments and law enforcement agencies; used in office and field on laptops or tablets.
• Platinum OMS (Offender Management System) Offender Management System for jail booking, detention facility management, and corrections administration. Handles intake wizards, inmate tracking, classification, greaseboard displays, property management, gang affiliation and keep-separates tracking, and discipline hearings.
• Platinum Plus Mobile (Mobile NCIC) Mobile application for running NCIC queries (criminal warrants, stolen property, missing persons) from phones, tablets, or laptops. Works standalone or integrated with other PTS products for field officers needing on-the-go access to criminal records.
• Platinum Plus Mobile CAD Mobile CAD, AVL, and Citation module that works in tandem with PTS CAD. Enables officers in the field to view events, exchange messages with dispatchers, and access mapped directions from any mobile device.
• Platinum AMS (Asset Management Software) Asset Management Software for tracking employees, fleet vehicles, equipment/inventory, and training/certifications. Base module includes employee tracking with optional add-ons for fleet management, equipment tracking, and training management.
• Investigations Case Management Case management software for law enforcement investigations, enabling tracking and management of investigative workflows.
• Evidence Room Management Evidence management and tracking solution for chain of custody documentation and evidence room operations at law enforcement agencies.
• Document Management Document management capabilities for organizing and accessing public safety documents and records across the agency.

Quantifiable outcome

• 40% of PTS clients have been customers for over 15 years, indicating high satisfaction and retention
• +2 more outcomes

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature8 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Axon: Axon's Records RMS and DispatchNow CAD directly contest PTS's CAD/RMS footprint and increasingly pursue smaller agencies, leveraging Axon's body-cam and TASER ecosystem as a wedge.
• Tyler Technologies: Tyler's Odyssey public safety suite (RMS, CAD, mobile, jail) competes across the same law enforcement buying centers as PTS, with broader public-sector scale but heavier enterprise orientation.
• Intrado: Intrado (formerly West Safety Services) focuses on 911/NG-911 call-handling and dispatch, overlapping with PTS's CAD/dispatch business at the PSAP layer with a larger-telecom-platform footprint.
• Motorola Solutions: Motorola's CommandCentral software suite covers CAD, records, evidence, and mobile — competing with PTS for public safety software dollars, especially where agencies already standardize on Motorola radios.

Direct peers

• Versaterm: Versaterm offers CAD, RMS, mobile data, and case management for public safety agencies — a closely comparable direct peer, though primarily serving Canadian and select U.S. agencies.
• Mark43: Mark43 provides cloud-native CAD, RMS, and analytics for law enforcement agencies — directly overlapping PTS's CAD/RMS/JMS product suite, though it skews to larger metropolitan departments funded by venture capital.
• Accurate Information Systems: AIS provides CAD, RMS, Mobile, and Jail software for small-to-mid law enforcement agencies — a similarly positioned niche vendor with comparable SMB pricing and module structure to PTS.
• CentralSquare: CentralSquare (formed from TriTech, Zuercher, Aptean public-sector assets) sells CAD, RMS, and public safety suites to agencies of all sizes, making it the closest legacy direct competitor to PTS across small and mid-sized municipalities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/PTS_Solutions

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PTS Solutions