LiveConnect

What LiveConnect does

LiveConnect is an omnichannel messaging and customer engagement platform built for Latin American (primarily Spanish-speaking) businesses. Operated by Zypher Interactive Inc. (USA) with Colombian distribution through EXUSMULTIMEDIA S.A.S. out of Pereira, the platform unifies WhatsApp Business, Instagram, Facebook Messenger, Telegram, Signal, and webchat conversations into a single shared inbox. Its technical foundation centers on a multi-agent WhatsApp architecture (multiple agents serving customers from one verified number), a registered AI assistant called LAIA integrated with ChatGPT for 24/7 conversational automation, voice chatbots that handle both text and audio messages, a built-in CRM module, mass WhatsApp campaign tooling, payment-link integrations (via ePayco), product catalog sharing, and an analytics dashboard, all accessible through web and native iOS/Android mobile applications via REST API and Zapier triggers. LiveConnect operates as an official Meta WhatsApp Business Solution Provider, enabling the issuance of Green Checkmark verified business lines.

The company monetizes through a conversation-volume SaaS subscription model (monthly billing, not publicly disclosed), pass-through WhatsApp Business API fees (including non-refundable Green Checkmark verification and template fees), add-on capacity expansions, and professional services from custom developments and bespoke chatbots/automations/websites, plus a separate event-management subscription called Cloudevents. Pricing is tiered but quote-based, with a 3-day free full-featured demo and no credit-card requirement supporting a self-serve product-led growth motion; mid-market and enterprise prospects engage direct sales. Marketing relies on a content/blog engine, webinars, the LiveConnect Academy training portal, YouTube recordings, customer testimonials, and a referral program offering USD $5,000 incentives. Customers span retail/eCommerce, healthcare, finance, call centers, education, tourism, real estate, manufacturing, logistics, payments, and government/utilities (logos include Clínica Retornar, Grupo Beca, Red Logistic, Plastigen, ePayco, Spear, Asul, Parque del Café, Cámara de Comercio de Pereira, and EEH Honduras). The company was founded in 2017, has 11-50 employees, is privately held and bootstrapped (no venture funding disclosed), and has been actively shipping product updates through 2026.

Name

LiveConnect

Legal name

Zypher Interactive Inc.

Website

https://liveconnect.chat

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

LiveConnect is a LatAm-focused omnichannel messaging platform that unifies WhatsApp, Instagram, Facebook, Telegram, Signal, and webchat into a single multi-agent inbox with ChatGPT-powered LAIA AI automation, serving SMBs and mid-market customers across retail, healthcare, finance, education, and government.

Ownership category

akta.pro rank

Product category

Customer Engagement / Omnichannel Messaging Software

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Social Commerce & Livestream Shopping Platforms (BPAMAGAJ)

akta.pro secondary industry

Social Audio & Live Community Platforms (BPAMABAH)

Keywords

• Omnichannel messaging platform
• WhatsApp Business API
• Conversational AI software
• Customer engagement platform
• Unified agent inbox

Headquarters

HQ city

Pereira

HQ country

Colombia

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Platform Subscription: SaaS subscription model based on conversation volume. Pricing is determined by the number of conversations processed through the platform. Subscriptions are charged monthly in advance with standard billing dates on the 1st and 15th of each month.
2. WhatsApp Business API Fees: Fees for WhatsApp Business API usage including Green Checkmark verification (non-refundable) and message template fees. These are passed through from Meta/WhatsApp to customers.
3. Add-on Services and Extras: Additional services and capacity expansions that customers can purchase beyond their base plan subscription.
4. Custom Development Services: Bespoke development, custom chatbots, custom automations and website construction services for enterprise clients with specific integration needs.
5. Cloudevents: Event management platform including attendee registration, ticket sales, QR check-in, certificates and real-time statistics.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

LiveConnect is an omnichannel customer communication SaaS platform that centralizes WhatsApp, Instagram, Facebook Messenger, Telegram, and webchat conversations into a unified multi-agent inbox. The platform adds AI-powered chatbots (LAIA / ChatGPT), a built-in CRM, payment links, mass messaging, product catalogs, analytics, and marketing automation so businesses can sell, support, and engage customers from a single workspace. It operates as a WhatsApp Business Solution Provider and is offered alongside Cloudevents (an event management platform) and custom development services.

Product overview

LiveConnect is an omnichannel customer communication platform that centralizes WhatsApp, Instagram, Facebook, Messenger, Telegram, and webchat conversations into a single unified inbox. The core platform is the Multi-Agent WhatsApp Platform (Plataforma Multiagente) which enables team-based customer service from a single phone line. Key integrated AI capabilities include LAIA (AI conversational assistant) and AI-powered chatbots. The product suite includes the core Multichannel Platform as the central hub, complemented by modules like CRM for WhatsApp, mass messaging, payment links, product catalog, analytics dashboard, and mobile app. Custom development services extend the platform with tailored chatbots, automations, and website building. The platform serves multiple verticals including retail/eCommerce, healthcare, finance, call centers, education, and travel.

Differentiator

Problem solved

Functional benefit

Brands

• LAIA: AI-powered conversational assistant that automates and manages customer conversations, integrated with ChatGPT technology

Products and services

• LiveConnect Omnichannel Messaging Platform

Quantifiable outcome

• 30% of annual sales for many companies occur in the last two months of the year, requiring centralized conversation management
• +3 more outcomes

Named customers10 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature11 records

Partnerships

Six partnerships are on record, tiered core.

• TiendaNubecoreTechnology or IntegrationTiendaNube integration allows LiveConnect users to import their entire product catalog directly into the messaging platform. Agents can access product descriptions, images and prices in real-time during chat conversations, enabling seamless conversational commerce for TiendaNube merchants.
• ZapiercoreTechnology or IntegrationZapier integration enables LiveConnect users to create automated workflows connecting the messaging platform with thousands of third-party applications. Supports triggers (events) and actions through API credentials, enabling automation without custom development.
• ShopifycoreTechnology or IntegrationShopify integration enables LiveConnect to connect with Shopify stores, allowing product information sharing and order management within the messaging platform for Shopify merchants.
• Meta / WhatsAppcoreTechnology or IntegrationLiveConnect operates as an official WhatsApp Business Solution Provider, providing WhatsApp Business API access, WhatsApp Business Multi-agent platform, and WhatsApp Green Checkmark verification services. The platform integrates natively with WhatsApp, Instagram, Facebook and Messenger.
• Exus (Exus Agencia Web)coreStrategic or Co-development PartnerExus Agencia Web is the developer and operator of LiveConnect. The footer of liveconnect.chat states 'Diseñado por Exus™'. Exus is a Colombian web development agency based in Pereira, Colombia that develops and powers the LiveConnect platform.
• Zypher Interactive InccoreStrategic or Co-development PartnerZypher Interactive Inc is the legal operating company for LiveConnect. According to the Terms of Service, Zypher Interactive Inc operates the platform along with its authorized distributor in Colombia, EXUSMULTIMEDIA S.A.S.

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/_LiveConnect
• YouTubeyoutube.com/channel/UC-liveconnect
• Facebookfacebook.com/liveconnect
• LinkedInlinkedin.com/company/liveconnect
• Instagraminstagram.com/liveconnect

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LiveConnect