What Contato Seguro does

Contato Seguro is a Brazilian B2B SaaS company founded in 2008 and headquartered in Porto Alegre (Av. Carlos Gomes, 466) that provides outsourced anonymous whistleblower and ethics channel services (Canal de Denúncias) to corporate clients. The platform is used to receive and manage reports of workplace misconduct — harassment (moral, sexual, verbal), discrimination, fraud, resource waste, confidentiality breaches, abuse of power, and aggression — and the company's primary customer base consists of Brazilian companies required by law to maintain such channels under Law 14.457/22 (CIPA companies) and Law 14.611/2023 (companies with 100+ employees), with additional reach into SMEs and large enterprises.

The core product is a cloud-based reporting platform accessible through a website, a WhatsApp channel (supported by generative AI for conversational intake), and native iOS and Android mobile apps, complemented by a 24/7 telephone line staffed by psychologist-ombudsmen. Each report receives a unique protocol number that allows the anonymous complainant to attach evidence (including audio and video files), engage in two-way dialogue with the company's ethics committee, and track case progress. The platform is available in 12 languages, explicitly disables IP tracking, avoids collection of sensitive personal data (racial origin, religion, political opinion), and operates under LGPD compliance infrastructure supervised by a dedicated DPO.

The business model is sales-led B2B SaaS with quote-based annual subscriptions priced per company size and compliance scope. Marketing combines content (the 'Blog do Denunciante'), organic social across LinkedIn, Instagram, Facebook, and YouTube (ConexaoEtica), and an inbound enterprise motion via canaldaetica.com.br. Customer acquisition is segmented horizontally across CIPA-regulated companies, 100+ employee companies, SMEs, and large enterprises, with the company reporting over 2,000 client companies as of 2024.

Name

Contato Seguro

Legal name

Contato Seguro

Website

https://contatoseguro.com.br

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Short description

Contato Seguro is a Brazilian B2B SaaS company that provides outsourced anonymous whistleblower and ethics channel platforms to over 2,000 corporate clients, enabling compliance with Laws 14.457/22 and 14.611/2023 via web, WhatsApp, mobile, and phone intake.

Ownership category

akta.pro rank

Product category

Whistleblower / Ethics Channel Software

NAICS

Investigation and Security Services (5616)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Ethics, Integrity & Whistleblowing Program Advisory (BPAHAFAI)

akta.pro secondary industry

Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI)

Keywords

• Whistleblower hotline services
• Ethics reporting platform
• Anonymous reporting channels
• Compliance management software
• Workplace misconduct reporting

Headquarters

HQ city

Porto Alegre

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. Whistleblower Channel Subscription: B2B SaaS subscription model providing companies with a complete whistleblower reporting channel including platform access, report management, investigation tools, and compliance reporting. Pricing is quote-based and varies by company size and features required.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

Contato Seguro provides an outsourced Whistleblower/Ethics Channel (Canal de Denúncias) SaaS platform that enables companies to receive, document, and investigate anonymous reports of workplace misconduct such as harassment, discrimination, fraud, and ethical violations. The service is delivered through web, mobile app, WhatsApp (with generative-AI support), and a 24/7 telephone hotline staffed by psychologist-ombudsmen, and is designed to help Brazilian organizations comply with Laws 14.457/22, 14.611/23, and LGPD.

Product overview

Contato Seguro offers a unified Whistleblower Channel (Canal de Denúncias) platform available through three main channels: website, WhatsApp, and mobile app. The platform enables anonymous reporting of workplace irregularities including harassment, fraud, discrimination, and other unethical behaviors. Reports are received by psychologist-listeners, tracked via protocol numbers, and forwarded to company Ethics Committees for investigation. The service supports 12 languages and serves over 2,000 companies.

Differentiator

Problem solved

Functional benefit

Brands

• Canal de Denúncias: Whistleblower/Reporting Channel - the core service platform provided by Contato Seguro for companies to receive and manage employee reports of misconduct, harassment, and other workplace irregularities.
• Canal de Ética

Products and services

• Canal de Denúncias (Whistleblower Channel) Cloud-based, outsourced Whistleblower/Ethics Channel (Canal de Denúncias) platform that enables companies to receive, document, and investigate anonymous reports of workplace irregularities including harassment, fraud, discrimination, and other unethical behaviors. Provides protocol-based anonymous tracking, evidence attachment (text, audio, video), and anonymous dialogue between complainants and ethics committees. Available 24/7 and supports 12 languages.
• Contato Seguro Mobile App (iOS/Android) Native mobile application available on Google Play Store and Apple App Store that delivers the full Canal de Denúncias functionality on smartphones, allowing users to submit, update, and track reports with anonymity guarantees.
• WhatsApp Reporting Channel WhatsApp-based reporting channel supported by generative AI that allows complainants to file and follow up on reports with guaranteed anonymity via the number +55 51 3376-9353.
• Psychologist-Listener Telephone Service 24/7 telephone reporting service staffed by trained psychologist-ombudsmen who receive reports, provide emotional support, and forward structured information to client companies for investigation and resolution.

Quantifiable outcome

• Over 2,000 companies use Contato Seguro's whistleblower channel

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature5 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• GetWhistleblowing: UK-based standalone whistleblower hotline SaaS built to comply with the EU Whistleblower Directive. Directly comparable as a smaller, focused ethics channel provider.
• NAVEX Global: The largest global provider of ethics and compliance hotline/whistleblower solutions, including the EthicsPoint platform. Directly comparable to Contato Seguro as a SaaS whistleblower channel serving enterprise clients.
• EQS Group: European compliance SaaS provider offering whistleblower hotlines (including the former Convercent product) and integrity solutions. Comparable as a direct competitor in the outsourced ethics/whistleblowing channel market.
• Convercent (now part of EQS Group): Ethics and compliance platform offering whistleblower hotlines and case management, now integrated into EQS Group. Closely comparable to Contato Seguro's whistleblower channel and case management capabilities.
• Vault Platform: SaaS platform for ethics reporting, whistleblowing, and investigations with anonymous case management. Direct competitor in the cloud-based whistleblower channel category.
• FaceUp: Whistleblowing and safety reporting platform used by schools and companies across multiple countries. Comparable as a multi-channel anonymous reporting SaaS with case management.
• SpeakUp by People Intouch: European provider of whistleblower and integrity hotlines integrated with case management. Comparable in offering outsourced ethics channels with multilingual support.

Regional players

• Sygnal: Italian whistleblowing SaaS provider focused on southern European SMB and enterprise customers. Comparable product category but geographic focus differs from Contato Seguro's Brazilian base.

Emerging players

• AllVoices: US-based employee feedback and whistleblowing platform with anonymous reporting and case management. Comparable in offering anonymous reporting workflows, with a narrower product surface than Contato Seguro.
• Canal de Denúncias (Lighthouse): Brazilian provider of outsourced whistleblower and ethics channels focused on corporate compliance. Directly comparable as a domestic competitor in the same Brazilian regulatory and customer environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/ConexaoEtica
• Facebookfacebook.com/canaldaetica
• LinkedInlinkedin.com/company/contatoseguro
• Instagraminstagram.com/contatoseguro_

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Contato Seguro