Press Start
Press Start is a UK-based managed IT services provider, founded in 1996, delivering managed IT support, cybersecurity, cloud, connectivity, and technology strategy services to 300+ small and mid-market businesses across Suffolk, Norfolk, Cambridgeshire, and Essex on a subscription model.
- Company typePrivate
- Founded1996
- HeadquartersBury Saint Edmunds, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Press Start does
Press Start is a UK-based managed IT services provider founded in 1996 and headquartered in Barton Mills near Bury St Edmunds, Suffolk. The company delivers outsourced and co-managed IT support, cybersecurity, cloud productivity, connectivity, and strategic technology services to small and mid-market businesses across Suffolk, Norfolk, Cambridgeshire, and Essex, with a stated base of more than 300 customers and a nearly 30-year operating history.
The core product set centres on Managed IT Support (with a guaranteed 15-minute response time, 24/7 monitoring, self-healing automation, and three subscription tiers: Standard, Premium, and Premium+), Managed Cyber Security (Cyber Essentials and Cyber Essentials Plus certified, with anti-virus, dark web monitoring, MFA, and vulnerability scanning), Microsoft 365 implementation, Cloud Phone System (VoIP), automated Backup and Disaster Recovery with 30-minute backup cadence and sub-2-minute file recovery, Internet Connectivity (leased lines, FTTP, SoGEA), Managed WiFi mesh networking, and a Co-Managed IT Support offering for organisations with existing internal IT teams. Technology is built predominantly on the Microsoft ecosystem (Microsoft 365, Azure AD, Teams, SharePoint, OneDrive, Defender) with proprietary automation for ticket routing, self-healing remediation, and recurring-issue analysis.
Press Start generates revenue primarily through monthly recurring subscriptions priced from £175 per month, supplemented by connectivity contracts (1–5 year terms), VoIP, cybersecurity add-ons, and project work such as Windows 11 migrations and office moves. Go-to-market is consultative and direct: a 5-step enquiry process (discovery call, onsite meeting, IT audit, quote, onboarding) delivered via phone, email, and website contact forms, targeting SMB and mid-market clients within a 1-hour driving radius of headquarters, with a 90-day money-back guarantee to reduce switching friction. The company is privately held, founder-managed by Managing Director Justin Chapman, has not raised external funding, and was named one of Britain's Top 50 Best Managed IT Companies in both 2024 and 2025.
Press Start firmographics
Firmographics- Name
- Press Start
- Legal name
- Press Start Ltd
- Website
- https://pressstart.co.uk
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Press Start is a UK-based managed IT services provider, founded in 1996, delivering managed IT support, cybersecurity, cloud, connectivity, and technology strategy services to 300+ small and mid-market businesses across Suffolk, Norfolk, Cambridgeshire, and Essex on a subscription model.
- Ownership category
- akta.pro rank
Press Start industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
Keywords
Where Press Start is headquartered
LocationHeadquarters
- HQ city
- Bury Saint Edmunds
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Press Start business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Support Services: Monthly recurring subscription model with three tiers (Standard, Premium, Premium+). Pricing starts from £175 per month. Includes day-to-day IT support, proactive management, 24/7 monitoring, patch management, and technology strategy meetings. Premium tiers add onsite support, workshop support, end user training, and out-of-hours emergency support.
- Cyber Security Services: Managed Cyber Security packages covering anti-virus, dark web monitoring, email security, MFA, password management, vulnerability scanning, PCI compliance, and security awareness training. Offered as add-on or standalone managed security services.
- Cloud Phone System (VoIP): Cloud-based phone system with inclusive calls to UK landlines and mobiles. Revenue from monthly service fees plus potential per-user pricing.
- Internet Connectivity Services: Leased lines (10Mbps to 10Gbps), FTTP broadband, and SoGEA solutions. Monthly per-user pricing with flexible 1-5 year contracts. Fully managed deployment service.
- Backup and Disaster Recovery: Business continuity solutions with automated backups every 30 minutes, cloud backup with optional infinite retention. Fixed monthly cost with no upfront investment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard Solution - Remote IT support and ongoing IT management |
| Subscription | Monthly | Premium Solution - Fully managed service for SMEs |
| Subscription | Monthly | Premium+ with Out of Hours Support - For businesses operating outside 8-5 |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels8 records
Press Start product offering
Product offeringCore offering
Press Start is a managed IT services provider delivering day-to-day IT support, 24/7 monitoring, cyber security, cloud solutions (Microsoft 365, VoIP, backup), internet connectivity, and managed WiFi to SMB and mid-market businesses across East Anglia. Services are delivered under tiered monthly subscriptions (Standard, Premium, Premium+) with a 15-minute guaranteed response time and a 90-day money-back guarantee.
Product overview
Press Start is a managed IT services provider offering a comprehensive portfolio of technology services for businesses in Suffolk, Norfolk, Cambridgeshire, and Essex. The core offering centers on Managed IT Support and Managed Cyber Security services, supplemented by cloud solutions (Microsoft 365 implementation and migration), Cloud Phone Systems (VoIP), Backup/Disaster Recovery, Internet Connectivity (leased lines, FTTP, SoGEA), and Managed WiFi. The company also provides Co-Managed IT Support for businesses with existing internal IT teams, and Technology Strategy Meetings for strategic IT planning. IT Support Packages are offered in three tiers: Standard (remote support), Premium (adds onsite support), and Premium+ (adds out-of-hours coverage). The company also assists with Windows 11 migrations and provides AI guidance resources. Pricing starts from £175 per month with a 15-minute guaranteed response time and 90-day money-back guarantee.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 15-minute response time guaranteed, 100% of the time
- +5 more outcomes
Companies that use Press Start
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles3 records
Press Start technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Press Start partnerships and signals
Strategic signalScale indicators9 records
Recent moves6 records
Expansion highlights5 records
Press Start competitors and assessment
Company assessmentDirect peers
- Netstar: UK-based IT support and managed services firm serving London-based SMBs with similar helpdesk, cloud, and cyber offerings. Closely comparable service mix and SME focus.
- Littlefish: UK managed IT services provider delivering IT support, cyber security, and cloud services to SMEs and mid-market. Directly comparable on service breadth, subscription model, and customer base.
- Kumulus: UK-based IT support and managed services company serving small and medium businesses with cloud, cyber, and connectivity offerings. Comparable subscription model and SME focus.
- Focus Group: UK-headquartered managed IT services provider offering similar portfolio (IT support, connectivity, communications, cloud) to UK SMB and mid-market customers. Highly comparable in business model, customer profile, and Microsoft-centric stack.
- Razorblue: UK-wide managed IT services provider focused on SMEs with Microsoft cloud, cyber security, and connectivity offerings. Similar business model, target customer profile, and Microsoft-365-led approach to Press Start.
- Air IT: UK-based managed IT services and cyber security provider serving SMEs and mid-market. Comparable in service offering (managed IT, cyber, cloud, Microsoft 365), subscription model, and regional delivery model across the UK.
- Cantata Solutions: UK IT support and managed services provider for SMEs offering helpdesk, cloud, and cyber services. Similar size and subscription-based IT support model to Press Start.
- IThink Solutions: UK IT support and cloud services provider targeting SMEs with Microsoft 365, cyber security, and connectivity services. Comparable in scale, service portfolio, and customer segment.
- Integy: UK managed IT services provider supporting SMEs with helpdesk, cloud, and cyber security services. Similar regional delivery model, subscription pricing, and Microsoft-centric stack.
Broad incumbents
- BT Business (BT Enterprise): UK telecommunications incumbent offering broadband, managed connectivity, and increasingly managed IT and cyber services to UK businesses. Overlaps with Press Start's connectivity and IT support offerings but at much greater scale and broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Press Start social profiles
Digital presencePress Start financial estimates
Financial estimateRevenue estimate
Valuation estimate
Press Start leadership team
Management profileNumber of profiles
Profiles4 records
Press Start funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Press Start M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Press Start
What does Press Start do?
Press Start is a managed IT services provider delivering day-to-day IT support, 24/7 monitoring, cyber security, cloud solutions (Microsoft 365, VoIP, backup), internet connectivity, and managed WiFi to SMB and mid-market businesses across East Anglia. Services are delivered under tiered monthly subscriptions (Standard, Premium, Premium+) with a 15-minute guaranteed response time and a 90-day money-back guarantee.
Is Press Start a public or private company?
Press Start is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Press Start founded?
Press Start was founded in 1996. It employs 11 to 50 people.
Where is Press Start based?
Press Start is headquartered in Bury Saint Edmunds, United Kingdom, in the Europe region.
How does Press Start make money?
Five revenue lines are on record. Managed IT Support Services are the primary driver. The others are cyber Security Services, cloud Phone System (VoIP), internet Connectivity Services and backup and Disaster Recovery.
Who are Press Start's main competitors?
Direct peers on record are Netstar, Littlefish, Kumulus, Focus Group, Razorblue, Air IT, Cantata Solutions, IThink Solutions and Integy. BT Business (BT Enterprise) is listed as a broad incumbent.
Does Press Start have an API?
No public API is recorded for Press Start.
What industry is Press Start in?
Press Start's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services. Its NAICS code is 541513 and its SIC code is 8744.