Total IT Technology Solutions
Total IT is a UK-based managed IT services provider specializing in smart-building technology for facilities management and commercial real estate clients, managing 500+ buildings via subscription-based IT, security, cloud, and physical security services.
- Company typePrivate
- Founded2006
- HeadquartersKempston, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Total IT Technology Solutions does
Total IT Technology Solutions Ltd is a UK-based managed IT services provider founded in 2006 by Steve Dunmall, headquartered in Kempston, Bedfordshire, with a regional office in the City of London. The company operates an 11-50 employee private business targeting facilities management firms and commercial real estate owners, with a documented footprint of 500+ smart buildings under management across the United Kingdom. Its service portfolio spans 11 lines: Managed IT Support, Managed Security, Managed Cloud (Microsoft 365/Azure), Managed Continuity, Managed Connectivity, Managed Telephony, Professional Services, Managed Print, Managed Networks, CCTV, and IP-based Access Control, integrating physical and cyber security under a single provider relationship.
The underlying technology stack is built on tier-1 partnerships with Microsoft, Dell, and Cisco, with engineers certified across all three ecosystems. Cybersecurity is delivered through an in-house security team rather than a third-party SOC, and the company has begun embedding AI/ML features in two areas: behavioral anomaly detection for threat monitoring and autonomous agents that learn building occupancy patterns to pre-adjust climate and lighting. The company markets these capabilities through a consultative enterprise sales motion (phone-based inside sales, website enquiry, free consultation) supported by content marketing across LinkedIn, YouTube, Twitter/X, Facebook, Instagram, and TikTok.
The business model is overwhelmingly subscription-based managed services billed monthly, with professional services and managed print as project-based add-ons. Pricing is quote-based and not publicly disclosed. Named enterprise customers are concentrated in commercial real estate and include BNP Paribas, Savills, JLL, CBRE, and CP. The company has been ranked in the EMEA Top 50 MSPs and named UK #1 Small Business Managed Service Provider by MSP Mentor in 2014, 2015, and 2016. No funding rounds, acquisitions, or ownership changes are disclosed; Steve Dunmall remains CEO with controlling founder interest and Amy Pritchett as Executive Director and Data Protection Officer.
Total IT Technology Solutions firmographics
Firmographics- Name
- Total IT Technology Solutions
- Legal name
- Total IT Technology Solutions Ltd
- Website
- https://totalit.uk
- Company type
- Private
- Founded year
- 2006
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Total IT is a UK-based managed IT services provider specializing in smart-building technology for facilities management and commercial real estate clients, managing 500+ buildings via subscription-based IT, security, cloud, and physical security services.
- Ownership category
- akta.pro rank
Total IT Technology Solutions industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- Service Desk & ITSM Outsourcing (BPAEAMAF), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)
Keywords
Where Total IT Technology Solutions is headquartered
LocationHeadquarters
- HQ city
- Kempston
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Total IT Technology Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Comprehensive managed IT support services encompassing monitoring, maintenance, and management of client IT infrastructure on a recurring subscription basis
- Managed Security Services: Ongoing cybersecurity services including threat monitoring, security awareness training, and incident response provided as a managed service
- Cloud Services: Microsoft 365 and cloud infrastructure management services with ongoing support and licensing management
- Professional Services: One-time project services ranging from solution set-ups to cabling installations
- Managed Print Services: Fully managed printing services including supplies, maintenance, and monitoring
- Physical Security Systems: CCTV installation and access control system deployment and management
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise solutions with tailored pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels9 records
Total IT Technology Solutions product offering
Product offeringCore offering
Total IT Technology Solutions is a UK managed services provider that delivers outsourced IT support, cybersecurity, cloud, connectivity, telephony, print, and physical security services to commercial buildings and facilities management companies. Its portfolio centres on 11 managed service lines including Managed IT Support, Managed IT Security, Managed Cloud, Managed Continuity, Managed Connectivity, Managed Telephony, Professional Services, Managed Print, Managed Networks, CCTV, and Access Control, with deep specialization in smart-building technology and IoT integration. The company operates on a recurring monthly subscription model with bespoke enterprise quotes.
Product overview
Total IT Technology Solutions is a managed services provider offering a comprehensive portfolio of IT services centered around 11 core product areas. The core offerings include Managed IT Support, Managed IT Security, Managed Cloud, Managed Continuity, Managed Connectivity, Managed Telephony, Professional Services, Managed Print, and Managed Networks. Additional security-focused add-ons include CCTV and Access Control systems. These services are designed primarily for facilities management companies and SMEs, with specialized expertise in smart buildings (managing over 500 across the UK). The company provides 24/7/365 support with a 100% NPS score and 96% SLA compliance rate.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Support Market-leading outsourced IT support services that enable businesses to concentrate on their core operations, providing comprehensive technical network management for commercial buildings and SMEs across the UK.
- Managed IT Security In-house developed cybersecurity services delivered by Total IT's own dedicated security team, providing proactive threat monitoring, incident response, and security awareness training to safeguard businesses from digital threats.
- Managed Cloud Cloud services facilitating business migration to and management of platforms such as Microsoft Office 365/Microsoft 365, including cloud storage, Azure management, and ongoing administration.
- Managed Continuity Total data protection services providing business recoverability at any time through comprehensive backup and disaster recovery solutions.
- Managed Connectivity Flexible WiFi and connectivity solutions for businesses and commercial buildings, providing reliable network infrastructure management including guest networks, WPA3 encryption, and VPN deployment.
- Managed Telephony Cloud-hosted telephony systems that are user-friendly and cost-efficient, supporting VoIP solutions for smart buildings and business communications.
- Professional Services Technical professional services ranging from solution set-ups to cabling installations for business IT infrastructure, delivered as one-time project engagements.
- Managed Print Efficient printing supplies and equipment delivered as a fully managed service, including hardware maintenance and ink/toner dispatch.
- Managed Networks Network management services for smart buildings with sophisticated technology requirements, supporting building managers in managing complex IT infrastructure.
- CCTV Closed-circuit television installation and equipment solutions tailored to business security requirements for commercial buildings.
- Access Control Flexible IP-based access control systems tailored specifically for building security requirements, integrating with building management systems.
Quantifiable outcome
- 100% NPS - indicating exceptional customer satisfaction
- +2 more outcomes
Companies that use Total IT Technology Solutions
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles2 records
Total IT Technology Solutions technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature5 records
Total IT Technology Solutions partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- MicrosoftcoreMicrosoft partnership providing cloud solutions, Microsoft 365 services, and technology integration. Engineers receive Microsoft training and certifications. Services include Office 365/Microsoft 365 deployment, Teams implementation, and Azure cloud management.
- DellcoreTechnology partner providing hardware solutions including servers, workstations, and enterprise infrastructure. Engineers trained and certified in Dell technologies.
- CiscocoreNetworking and connectivity partner providing enterprise networking equipment, security solutions, and collaboration tools. Engineers certified in Cisco technologies.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Total IT Technology Solutions competitors and assessment
Company assessmentDirect peers
- Softcat plc: UK-listed IT infrastructure provider and MSP serving SME and enterprise customers. Comparable because it sells managed IT support, cloud, networking, and security services to UK businesses — overlapping directly with Total IT's core managed services portfolio.
- ANS Group: UK managed services and cloud provider offering Microsoft-centric managed IT, security, and connectivity. Comparable because of similar UK MSP positioning, Microsoft 365 / Azure stack focus, and enterprise customer base.
- Node4: Mid-market UK managed services provider specializing in cloud, connectivity, and security. Comparable as a similarly sized UK MSP competing for the same enterprise and SME managed IT contracts.
- Six Degrees Group: UK managed cloud, connectivity, and security services provider. Comparable as a similarly positioned UK MSP selling managed IT, cloud hosting, and cybersecurity to mid-market and enterprise customers.
Broad incumbents
- Computacenter plc: Large UK-headquartered IT services company providing managed services, workplace, cloud, and security. Comparable as a much larger incumbent serving enterprise and real estate accounts with similar managed IT offerings, often competing head-to-head on RFPs.
- Daisy Group (Digital Space): Established UK managed services, connectivity, and unified communications provider. Comparable because it offers managed IT, cloud telephony, connectivity, and security to UK enterprise customers, including property and FM segments.
- Kyndryl: Global enterprise IT infrastructure services provider. Comparable as a much larger managed services competitor targeting large enterprise customers (including real estate and FM firms) with end-to-end infrastructure management.
- Atos: Global digital services and managed infrastructure provider with UK operations. Comparable as a large incumbent that competes for enterprise managed services, cloud, and smart workplace contracts with FM customers.
- Insight Enterprises: Global IT solutions and managed services provider with UK presence. Comparable as a broader IT services incumbent offering managed IT, cloud, security, and connectivity to enterprise customers overlapping with Total IT's go-to-market.
Emerging players
- Accruent: Provider of workplace and facilities management software (IWMS) including smart-building and asset management capabilities. Comparable because it serves the same property and facilities management buyers with technology for managing smart buildings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights6 records
Customer concentration
Total IT Technology Solutions social profiles
Digital presenceTotal IT Technology Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Total IT Technology Solutions leadership team
Management profileNumber of profiles
Profiles5 records
Total IT Technology Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Total IT Technology Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Total IT Technology Solutions
What does Total IT Technology Solutions do?
Total IT Technology Solutions is a UK managed services provider that delivers outsourced IT support, cybersecurity, cloud, connectivity, telephony, print, and physical security services to commercial buildings and facilities management companies. Its portfolio centres on 11 managed service lines including Managed IT Support, Managed IT Security, Managed Cloud, Managed Continuity, Managed Connectivity, Managed Telephony, Professional Services, Managed Print, Managed Networks, CCTV, and Access Control, with deep specialization in smart-building technology and IoT integration. The company operates on a recurring monthly subscription model with bespoke enterprise quotes.
Is Total IT Technology Solutions a public or private company?
Total IT Technology Solutions is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Total IT Technology Solutions founded?
Total IT Technology Solutions was founded in 2006. It employs 11 to 50 people.
Where is Total IT Technology Solutions based?
Total IT Technology Solutions is headquartered in Kempston, United Kingdom, in the Europe region.
How does Total IT Technology Solutions make money?
Six revenue lines are on record. Managed IT Services are the primary driver. The others are managed Security Services, cloud Services, professional Services, managed Print Services and physical Security Systems.
Who are Total IT Technology Solutions's main competitors?
Direct peers on record are Softcat plc, ANS Group, Node4 and Six Degrees Group. Broad incumbents are Computacenter plc, Daisy Group (Digital Space), Kyndryl, Atos and Insight Enterprises. Accruent is listed as an emerging player.
Does Total IT Technology Solutions have an API?
No public API is recorded for Total IT Technology Solutions.
What industry is Total IT Technology Solutions in?
Total IT Technology Solutions's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAMAF, Service Desk & ITSM Outsourcing. Its NAICS code is 541513 and its SIC code is 7370.