Tidal Communications

What Tidal Communications does

Tidal Communications is a North Andover, Massachusetts-based business communications and managed IT services provider serving small and medium-sized businesses primarily in the Massachusetts and New England region. Founded in 2001, the company sells and supports traditional premises-based phone systems, cloud/VoIP phone systems (anchored by the Avaya IP Office platform), SIP trunking, call center and real-time reporting solutions, managed IT support in three tiers (Gold, Gold Plus, Platinum), managed cybersecurity (including 24/7 MDR, endpoint, O365 protection, and DNS filtering), and business continuity / data backup services. It also offers a recently introduced AI Solutions suite covering virtual agents, voice and webchat bots, real-time transcription, agent assist, AI bank-by-phone, and AI scheduling. The company is led by President Chris Faddis and operates with 11-50 employees.

Tidal's revenue model is built primarily on predictable monthly recurring fees from managed service subscriptions and SIP/VoIP trunking plans, supplemented by one-time hardware sales (Avaya, Poly, Yealink), and project-based professional services for installation, network wiring, office moves, and programming support. Pricing is tiered across managed IT editions and SIP trunking plans, with the company emphasizing free consultations, network surveys, and quote-based engagement as the primary lead-conversion mechanism. Distribution is a consultative direct sales motion across Massachusetts and New England, supported by referral programs and, following the October 2025 acquisition by Xobee Networks, expanded channel reach through Xobee's managed IT and cloud services footprint.

Strategically, Tidal has shifted from a pure-play telephony vendor toward a broader managed services + cybersecurity + AI-enabled communications platform, increasingly overlapping with the MSP competitive set. The October 22, 2025 acquisition by Xobee Networks is the defining recent corporate event, positioning Tidal within a larger managed IT and cloud services organization and giving it access to broader distribution and resources while continuing to operate under the Tidal Communications brand.

Name

Tidal Communications

Legal name

Tidal Communications

Website

https://tidalcom.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Tidal Communications is a Massachusetts-based business communications and managed IT services provider, founded in 2001, serving SMBs in the New England region with phone systems, VoIP, SIP trunking, call center solutions, managed IT, cybersecurity, and AI-enabled customer interaction tools.

Ownership category

akta.pro rank

Headquarters

HQ city

North Andover

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Managed Services - Recurring Monthly Fees: Predictable monthly recurring revenue from managed IT support agreements and maintenance plans covering monitoring, support, security, and system management. Plans include Gold Edition, Gold Plus Edition, and Platinum Edition tiers.
2. SIP & VoIP Trunking Services: Monthly subscription fees for SIP trunking services with Basic Plan (1000 minutes outbound local and domestic long distance) and Unlimited Plan (unlimited outbound calling).
3. Business Phone Systems Sales: One-time sales of business phone systems, VoIP equipment, security cameras, and accessories. Includes hardware sales from vendors like Avaya, Poly, and Yealink.
4. Professional Services: Installation, network wiring, office moves, programming support, and system tune-up services billed as separate engagements or included in maintenance agreements.
5. Cloud/Hosted Phone Services: Monthly service fees for cloud-based phone systems with free upgrades and maintenance included for the life of the service.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Tidal Communications sells, installs, programs, and maintains business communications systems including Avaya IP Office phone systems, VoIP/cloud phone services, SIP trunking, and call center reporting tools. The firm also delivers managed IT, cybersecurity (managed detection and response), business continuity, network infrastructure, and AI-powered customer interaction solutions to small and mid-sized businesses across Massachusetts and New England.

Product overview

Tidal Communications is a telecommunications and managed IT services provider offering a unified portfolio of business communication solutions. The core offerings include Business Phone Systems (traditional premises-based), VoIP Phone Systems (cloud-based), Call Center & Real Time Reporting, SIP & VoIP Trunking, Cybersecurity Services, and Managed IT Support (offered in three tiers: Gold Edition, Gold Plus, and Platinum). AI Solutions provide intelligent virtual agents, transcription, scheduling, and chatbot capabilities. These integrate with Network Infrastructure, Maintenance & Monitoring, Programming Support, and Business Continuity & Data Backup services. The company was founded in 2001 and was acquired by Xobee Networks in October 2025.

Differentiator

Problem solved

Functional benefit

Products and services

• Avaya IP Office Business Phone Systems Sale, installation, programming and ongoing support of Avaya IP Office on-premise and hybrid business phone systems for small and mid-sized organizations.
• SIP Trunking Session Initiation Protocol trunking service connecting on-premise phone systems to the public telephone network, billed per minute with no long-term contract, available in Massachusetts and nationwide.
• Call Center & Real-Time Reporting Call center solution with real-time dashboard reporting of call volume, queues, agent performance and KPIs for inbound and outbound customer contact operations.
• AI Agent Platform AI-powered customer interaction platform that automates customer self-service and enhances agent-assisted engagement for business contact centers.
• Managed Cybersecurity (MDR) Managed Detection and Response (MDR) cybersecurity service protecting customer endpoints, networks and cloud environments with continuous monitoring, threat detection and remediation.
• Business Continuity Solutions Business continuity planning and disaster-recovery services designed to minimize downtime and keep communications and IT operations running during outages or incidents.
• Managed IT Services Fully managed IT support including proactive maintenance, monitoring, patching and helpdesk services for SMB and mid-market IT environments.
• Network Infrastructure Services Design, installation and support of wired and wireless network infrastructure including switches, routers, cabling and Wi-Fi for business customers.
• Hardware (Poly, Yealink, Avaya) Sale and integration of Poly, Yealink and Avaya desk phones, headsets, conference endpoints and other communications hardware bundled with installation services.
• Professional Services (Installation, Programming, Training) Consulting, system design, installation, programming, and end-user training services delivered alongside communications and IT deployments.

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability7 records

Feature6 records

Partnerships

One partnership is on record.

• Xobee NetworkscoreStrategic or Co-development Partner · 22 October 2025Xobee Networks acquired Tidal Communications in a transaction facilitated by IT ExchangeNet on October 22, 2025. Tidal, a Massachusetts-based telecommunications company, will expand its managed IT and cloud services through this acquisition. Xobee Networks gains Tidal's communications expertise and customer base.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Vonage (Ericsson): Vonage offers cloud communications, SIP trunking, and contact center APIs for SMB and enterprise. Its UCaaS product competes with Tidal's hosted phone systems and SIP services.
• RingCentral: RingCentral is a leading cloud UCaaS/CCaaS provider targeting SMBs and mid-market with VoIP, contact center, and AI capabilities — directly overlapping Tidal's core offerings of cloud phone systems, SIP trunking, and call center reporting.
• Nextiva: Nextiva is a unified communications provider focused on SMBs, offering VoIP, contact center, and collaboration tools. Its product mix and SMB go-to-market closely mirror Tidal's communications portfolio.
• Ooma: Ooma provides cloud-based business phone systems, SIP trunking, and contact center solutions aimed at SMBs — directly comparable to Tidal's VoIP, SIP, and call center product lines.
• GoToConnect: GoToConnect (formerly Jive) provides cloud PBX, video, and contact center tools for SMBs, with a direct overlap on hosted VoIP, call center reporting, and AI-enabled communications that Tidal serves.
• 8x8: 8x8 delivers cloud UCaaS and CCaaS with integrated AI features (virtual agents, transcription) for SMB and mid-market customers, competing directly with Tidal's call center, AI agent, and SIP trunking offerings.

Broad incumbents

• Avaya: Avaya is the incumbent provider of IP Office and enterprise UC platforms that Tidal resells and supports. Comparable as both an upstream platform vendor and a broader incumbent offering competing solutions at scale.
• Mitel: Mitel provides premises and cloud communications platforms and has a large installed base of SMB phone systems comparable to Tidal's traditional and IP Office book, often competing for the same migration opportunities.
• Cisco (Webex): Cisco's Webex Calling and Contact Center offer cloud UC and CC solutions across SMB through enterprise, competing with Tidal's portfolio while representing a much broader communications portfolio.
• Microsoft Teams Phone: Microsoft Teams Phone System delivers cloud telephony integrated into the broader Microsoft 365 suite, a frequent alternative to Tidal's hosted VoIP and SIP trunking for SMBs already standardized on Microsoft.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tidal Communications