Image IT

What Image IT does

Image IT (legally Image ICT Solutions Limited) is a privately held managed IT services provider headquartered in Drogheda, County Meath, Ireland, with a secondary office in North Dublin. The firm has been operating for over 30 years and serves exclusively small and medium-sized enterprises (SMEs) across five Northeast Ireland counties — North Dublin, Louth, Meath, Monaghan, and Cavan. Its service portfolio is organized into six pillars: IT support and maintenance (helpdesk, onsite engineering, proactive monitoring, advisory), computer hardware supply, encrypted cloud backup, Microsoft 365 services (Exchange Online, Web Apps, OneDrive/SharePoint, Entra ID/Teams), cybersecurity (web content filtering, next-generation antivirus, antispam, firewall), cloud services, and bespoke web services (design, ecommerce, hosting, domain registration, SEO). Underlying tooling includes TeamViewer for remote support, Patchman for vulnerability patching, LiteSpeed for hosting, and security architecture built around 256-bit AES encryption, two-factor authentication, and full disk encryption.

The company operates a sales-led, relationship-based go-to-market targeting regional SMEs via phone, email, online meeting scheduling, and content marketing through a topical blog. Revenue is generated through rolling 12-month subscription contracts for managed IT and web services, supplemented by one-off hardware sales and project-based web development work. Pricing is not publicly disclosed, but all support engagements carry a 12-month minimum term with monthly or quarterly billing options and 4-week renewal notice. The legal entity also trades under multiple brand names (Flo Web Design, MOR Solutions, Innov8t Web Services), suggesting a multi-channel or acquired-brand strategy under a single corporate umbrella. The firm holds Cyber Essentials Certified Plus accreditation and GDPR-compliant data handling practices, with EU-based backup storage. Customer evidence indicates long-tenured relationships (15+ years) across diverse verticals including automotive, equipment rental, veterinary healthcare, manufacturing, lettings, food/beverage, and nonprofit sectors.

Name

Image IT

Legal name

Image ICT Solutions Limited

Website

https://imageit.ie

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Image IT is a 30-year-old Irish managed IT services provider based in Drogheda, serving small and medium-sized enterprises across Northeast Ireland with IT support, cybersecurity, Microsoft 365, cloud backup, and web services on subscription contracts.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

akta.pro secondary industries

Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO), Enterprise Architecture & IT Operating Model (BPAHAEAB)

Keywords

• Managed IT services
• IT support
• Cybersecurity services
• Cloud backup
• Microsoft 365 services

Headquarters

HQ city

Drogheda

HQ country

Ireland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Managed IT Support Services: IT support services provided on a rolling 12-month contract basis with monthly or quarterly billing options. Services include technical helpdesk support, onsite engineering support, proactive server and network monitoring, and IT advisory services.
2. Computer Hardware & Software Sales: Sale of computer hardware and software to business customers, likely one-time or periodic purchase model.
3. Microsoft 365 Services: Resale and support of Microsoft 365 services including Exchange Online, Web Apps, OneDrive/SharePoint, and Microsoft Entra ID (Azure AD) & Teams.
4. Backup Online Services: Optional online backup service for customer data with encryption before leaving site, EU-based storage, and access restricted to qualified engineers.
5. Web Services: Bespoke web services including website design, ecommerce/brochure sites, website hosting, domain registration, SEO, and website grants.
6. Client Care Web Support: Monthly website maintenance including nightly backups, daily security checks, and monthly plugin/WordPress core updates. Commercial plugins renewed yearly.
7. Domain Registration & Renewal: Domain registration and renewal services on behalf of clients, subject to domain availability.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Image IT provides managed IT services exclusively to small and medium-sized enterprises (SMEs) across Northeast Ireland. Its offerings include IT support and maintenance (helpdesk, onsite engineering, proactive monitoring, IT advisory), computer hardware supply and installation, online backup services, Microsoft 365 services, cybersecurity (firewall, NGAV, antispam, web content filtering), cloud services, and bespoke web services (website design, ecommerce, hosting, domain registration, SEO).

Product overview

Image IT is an IT services company serving SMEs across Northeast Ireland (North Dublin, Louth, Meath, Monaghan, and Cavan) for over 30 years. The company offers a unified portfolio of managed IT services organized into six core pillars: IT Support & Maintenance (technical helpdesk, onsite engineering, proactive monitoring, and IT advisory), Computer Hardware supply and installation, Backup Online Services (encrypted cloud backup), Microsoft 365 services (Exchange Online, Web Apps, OneDrive/SharePoint, Entra ID/Azure AD & Teams), Cyber Security (web content filtering, next-generation antivirus/NGAV, antispam, and firewall), Cloud Services (cloud migration and management), and Bespoke Web Services (website design, ecommerce, hosting, domain registration, and SEO). The offerings integrate with Microsoft 365 ecosystem, various cloud storage platforms (Google Drive, Dropbox, OneDrive), backup solutions (Backblaze, Acronis, Carbonite, CrashPlan), and payment processors (Stripe, PayPal).

Differentiator

Problem solved

Functional benefit

Products and services

• IT Support & Maintenance Comprehensive IT support services for SMEs including technical helpdesk support, onsite engineering support, proactive server and network monitoring, and IT advisory services. Provided on 12-month rolling contracts.
• Computer Hardware Supply, installation, and configuration of computer hardware including desktops, laptops, servers, networking equipment, and storage systems for SME business customers.
• Backup Online Services Cloud backup service that secures critical customer data with encryption before leaving the site, with EU-based storage and access restricted to qualified engineers. Enables data restoration in case of data loss or corruption.
• Microsoft 365 Services Resale and managed support of Microsoft 365 services including Microsoft Exchange Online, Microsoft Web Apps, OneDrive/SharePoint, and Microsoft Entra ID (Azure AD) & Teams for SME customers.
• Cyber Security Services Network security services for SMEs including web content filtering, next-generation antivirus (NGAV), antispam, and firewall protection.
• Cloud Services Cloud computing solutions for SMEs including infrastructure cost reduction, improved security, scalability, flexible working, and automated backups.
• Bespoke Web Services Comprehensive web development and design services for SMEs including website creation, ecommerce/brochure sites, hosting, domain registration, and SEO services. Includes 30-day warranty on new websites and ongoing Client Care web support packages.

Quantifiable outcome

• 15+ year customer relationships
• +1 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft is listed as an external IT service provider that provides services to Image ICT Solutions Limited and directly to clients. Customer data is shared with Microsoft as part of providing IT and Microsoft 365 services to clients. Services include Microsoft 365, Exchange Online, OneDrive/SharePoint, and Microsoft Entra ID (Azure AD) & Teams.
• GooglecoreTechnology or IntegrationGoogle is listed as an external IT service provider that provides services to Image ICT Solutions Limited and directly to clients. Customer data is shared with Google as part of providing cloud and productivity services.
• TeamViewercoreTechnology or IntegrationTeamViewer is used for remote IT support to clients. Image IT provides remote support links via TeamViewer for customers needing technical assistance.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Datapac: One of Ireland's longest-standing IT managed services and solutions providers, supplying SMEs and enterprises with IT support, cloud, security, and hardware. Directly comparable to Image IT as a full-stack Irish IT services partner with similar customer profile.
• Trilogy Technologies: Irish-headquartered IT managed services and infrastructure provider with operations across Ireland and the UK. Comparable to Image IT in delivering managed IT support, cloud, and security services to mid-market organisations, though with a broader geographic footprint.
• PFH Technology Group: Long-established Irish managed IT services and cloud provider serving enterprise and SME customers across Ireland. Directly comparable to Image IT as an IT outsourcing partner offering managed support, cloud, security, and infrastructure services to Irish businesses.
• ActionPoint: Irish managed IT services and business technology provider focused on SMEs and mid-market customers. Closely comparable to Image IT in delivering outsourced IT support, cloud, and security solutions across Ireland.

Regional players

• Chorus Group: Ireland- and Northern Ireland-based IT managed services and business solutions provider serving SMEs and enterprise. Comparable to Image IT in regional Irish SME focus and managed services delivery, but operating across different (broader) Irish and UK geographies.

Broad incumbents

• Bechtle: Major European IT solutions provider with managed services, hardware, software, and cloud practices across multiple European markets. Overlaps with Image IT in managed IT and Microsoft/Cloud services, but as a much larger established incumbent rather than a regional specialist.
• Bytes Technology Group: Large UK-listed IT services and software reseller offering managed services, cloud, and security alongside a broader vendor portfolio. Compares to Image IT in delivering managed IT and Microsoft-centric services but operates at materially larger scale and serves larger customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/imageitgroup
• Facebookfacebook.com/imageittechnologyforbusiness

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Image IT