Professional Retail Outlet Services

What Professional Retail Outlet Services does

Professional Retail Outlet Services (PROS) is a privately held facilities management company founded in 2004 (with one firmographic source citing 2003) and headquartered in Walled Lake, Michigan. The company specializes in delivering on-demand repairs, programmed maintenance, capital improvement projects, and 24-hour emergency services to multi-location specialty retail chains. Its core service offering spans 75+ trade categories—including HVAC, plumbing, electrical, flooring, doors, and windows—under a single-vendor managed services model with consolidated billing and dedicated account leads per client.

PROS operates a facilities management platform that coordinates work across a national contractor network of over 5,000 facility service technicians covering all 50 U.S. states, Canada, Puerto Rico, and the Virgin Islands. Its proprietary infrastructure includes a refined invoice and job tracking system for accurate billing reporting and a customized data infrastructure intended to ensure consistent quality across client locations. The company maintains an internal headcount of 101-250 employees supported by a Vendor Relations Department that manages contractor selection, onboarding, and performance monitoring.

The business model is managed services revenue, generated through service fees for on-demand repairs, recurring maintenance contracts with customizable frequencies, and project-based fees for capital improvements. Pricing is quote-based and not publicly disclosed. Go-to-market is enterprise field sales targeting specialty retail chains, with a single point of contact per client and 24/7/365 emergency response capability as core value propositions. The company is independently operated with no disclosed parent, private equity, or venture capital backing, and operates without a public listing, app presence, disclosed management team, or announced M&A activity.

Name

Professional Retail Outlet Services

Legal name

Professional Retail Outlet Services

Website

https://proservicecall.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

101–250 employees

Short description

Professional Retail Outlet Services (PROS) is a privately held facilities management company that delivers on-demand repairs, programmed maintenance, capital improvements, and 24-hour emergency services to multi-location specialty retail chains across the U.S., Canada, Puerto Rico, and the Virgin Islands via a 5,000+ technician contractor network.

Ownership category

akta.pro rank

Headquarters

HQ city

Commerce Township

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Facilities Management Services: PROS provides comprehensive facilities management services including on-demand repairs, programmed maintenance, and capital improvement projects to specialty retail chains. Revenue is generated through service fees for repairs, ongoing maintenance contracts with variable frequencies (daily to annually), and project-based fees for capital improvements.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

Professional Retail Outlet Services (PROS) provides facilities management services for specialty retail chains, coordinating on-demand repairs, programmed maintenance, capital improvement projects, and 24-hour emergency services across a national contractor network of 5,000+ technicians. The company acts as a single point of contact, dispatching qualified tradespeople covering 75+ service categories including HVAC, plumbing, electrical, flooring, doors, and windows.

Product overview

PROS (Professional Retail Outlet Services) is a facilities management company operating since 2004 that offers a unified service platform spanning four core service categories: On-Demand Repairs for reactive maintenance needs across 75+ trade categories, Programmed Maintenance for scheduled recurring services, Capital Improvement Projects for large-scale renovations and upgrades, and 24-Hour Emergency Service for urgent facility issues. The company coordinates through a network of over 5,000 facility service technicians across the United States, Canada, Puerto Rico, and the Virgin Islands, providing a single point of contact with dedicated account leads and consolidated billing reporting.

Differentiator

Problem solved

Functional benefit

Products and services

• On-Demand Repairs 24/7 reactive facility repair services covering 75+ trade categories including appliance, asphalt, awning, cabinetry, carpet, ceiling, concrete, doors, electrical, elevator, fencing, flooring, glass, gutters, handyman, HVAC, janitorial, landscaping, lighting, loading dock, locksmith, painting, pest control, plumbing, roofing, security guards, signs, store closings, wallpaper, welding, and window treatments. Designed for specialty retail chains requiring rapid response across multiple locations.
• Programmed Maintenance Scheduled facility maintenance services with customizable frequencies ranging from daily to annually, including appliance cleaning, backflow testing, duct cleaning, elevators, fire protection, floor cleaning, high dusting, grease trap cleaning, parking lot, power washing, and sewer ejector pumps. Targeted at specialty retail chains seeking recurring preventive maintenance programs.
• Capital Improvement Projects Large-scale facility upgrade and renovation services including ADA upgrades, complete flooring upgrades, whole store repaint (interior and exterior), fixture installations, lighting retrofits, restroom remodels, whole store remodels, and signage upgrades. Built for specialty retail chains executing multi-location renovation and improvement initiatives.
• 24-Hour Emergency Service Round-the-clock emergency response services covering board-ups, restoration and clean-up, mold remediation, and main line backups. Available 24/7/365 to specialty retail clients requiring immediate facility issue resolution.

Quantifiable outcome

• 20 years of experience in facilities management for specialty retail chains
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Aramark: Facility services, food services, and uniform provider operating across sports, business, healthcare, and education. Overlaps with PROS on facilities maintenance and capital project delivery to multi-site clients but with materially larger scale.
• Sodexo: Global integrated facility management and food services provider serving corporate, healthcare, education, and retail clients. Overlaps with PROS on multi-site FM delivery but operates at much greater scale and includes food services PROS does not offer.
• ABM Industries: Largest publicly traded U.S. facility services provider offering integrated janitorial, parking, HVAC, and maintenance across multiple verticals including retail. Compares to PROS as a multi-trade national FM platform, but at vastly larger scale and with broader vertical exposure.
• CBRE Group: Global commercial real estate services firm with a sizable facility management advisory and outsourcing practice serving retail and corporate occupiers. Comparable to PROS in multi-site service delivery model but bundled into a much larger real estate platform.
• JLL: Global real estate services firm whose facility management practice delivers integrated maintenance and capital project services to multi-site retail and corporate clients. Comparable to PROS's multi-trade, multi-site delivery model.
• Cushman & Wakefield: Global real estate services firm with facility management capabilities for retail, corporate, and industrial occupiers. Competes with PROS for multi-location retail facility outsourcing but at enterprise scale with global reach PROS does not have.
• Compass Group: Global support services group operating in food services and integrated facility services across business and industry, healthcare, and education. Adjacent to PROS through its facility management offerings, particularly for multi-site corporate and retail clients.
• BGIS: Global facility management services provider with strong retail and multi-site occupier practice. Directly comparable to PROS in coordinating maintenance, repairs, and capital projects across distributed retail footprints.
• ServiceMaster: National provider of residential and commercial facility services including janitorial, restoration, and maintenance. Comparable to PROS as a multi-trade services coordinator serving distributed commercial footprints, though its brand is more recognized in disaster restoration.

Regional players

• Jani-King: Franchised commercial cleaning and facility services provider with a large franchise network across North America. Comparable to PROS in coordinating a distributed contractor base for multi-site commercial accounts, though concentrated in janitorial rather than full FM trades.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Professional Retail Outlet Services