FATHOM
FATHOM is a cloud-based water utility management software platform providing Meter Data Management, Customer Information Systems, and customer portals to municipal water utilities across the United States, ingesting AMI data from hardware vendors for billing, analytics, and operational use.
- Company typePrivate
- Founded2009
- HeadquartersPhoenix, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What FATHOM does
FATHOM is a cloud-based water utility management software company serving municipal water utilities across the United States. Founded in 2009 originally as a product of Global Water, the company became an independent platform business in 2013 when Global Water sold a majority interest to an investor group. FATHOM is headquartered in Phoenix, Arizona, and operates a Technology Lab in Austin, Texas.
The company's core platform delivers Meter Data Management (MDM), a geo-spatial Customer Information System (CIS), and the U2You customer portal. It ingests AMI consumption data from major hardware vendors including Aclara and Neptune, integrates with adjacent utility systems such as Cityworks, and exposes usage, billing, and operational data to utility staff and end customers. FATHOM's customer base spans approximately 15+ named municipal utilities across Arizona, California, Texas, North Carolina, and Florida, with American Water as a notable enterprise anchor. The company sells primarily on multi-year cloud subscription contracts, often bundled with managed billing and operational services, and supplements direct sales with channel partnerships — most prominently a 2011 nationwide distribution agreement with Aclara. Strategic backing includes a 2014 growth investment from Silver Lake Kraftwerk and XPV Capital, and the 2013 acquisition of Smart Earth Technologies assets added metering and AMI capabilities. The company was included in the 2015 Inc. 5000 list, consistent with a multi-year growth trajectory.
FATHOM firmographics
Firmographics- Name
- FATHOM
- Legal name
- FATHOM
- Website
- https://gwfathom.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- FATHOM is a cloud-based water utility management software platform providing Meter Data Management, Customer Information Systems, and customer portals to municipal water utilities across the United States, ingesting AMI data from hardware vendors for billing, analytics, and operational use.
- Ownership category
- akta.pro rank
FATHOM industry classification
Industry- Product category
- Water Utility Management Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Meter Data Management & Analytics (MDM, validation/estimation/editing, usage insights) (EUANAIAB)
- akta.pro secondary industry
- Data Platforms & Modern Data Stack Services (Lakehouse, DW, MDM) (BPAEAHAC)
Keywords
Where FATHOM is headquartered
LocationHeadquarters
- HQ city
- Phoenix
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
FATHOM business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software as a Service (SaaS) Platform: FATHOM provides MDM and CIS software as a cloud-based SaaS platform to water utilities on subscription/contract basis. Software is available as standalone platform or bundled with services.
- Managed Billing & Revenue Services: Back-office billing, payment processing, revenue management, and customer care services performed by FATHOM's trained specialists. Offered as managed service program, typically at less than utilities' current costs.
- Customer Care Center Services: Dedicated customer care center in Phoenix, Arizona providing 24/7 IVR, payment collection, and customer support services for utility water and wastewater customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise SaaS contracts for water utilities of all sizes |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels3 records
FATHOM product offering
Product offeringCore offering
FATHOM provides a cloud-based Smart Grid for Water platform combining Meter Data Management (MDM) and Customer Information System (CIS) capabilities purpose-built for water utilities. The platform leverages AMI (Advanced Metering Infrastructure) data to deliver meter data management, billing, customer engagement, and managed revenue/customer care services to municipal and private water utilities on multi-year contracts.
Product overview
FATHOM is a water utility management software platform consisting of three core integrated products: FATHOM Meter Data Management (MDM) for managing AMI meter data, FATHOM Customer Information System (CIS) for billing and customer engagement leveraging AMI data and channel shift technologies, and FATHOM U2You as a web and mobile customer portal for account management and bill payment. The platform also includes managed services for revenue management and customer care operations.
Differentiator
Problem solved
Functional benefit
Brands
- FATHOM MDM: FATHOM Meter Data Management solution for water utilities
- FATHOM CIS
- FATHOM U2You
- FATHOM Store
Products and services
- FATHOM Customer Information System (CIS) Cloud-based, geo-spatial Customer Information System designed specifically for water utilities that maximizes use of AMI data and channel shift technologies to maximize revenue, decrease costs, improve customer communication, and eliminate billing service hassles.
- FATHOM Meter Data Management (MDM) Enterprise-grade meter data management platform that collects, validates, and processes AMI meter data for water utilities, enabling them to maximize AMI infrastructure investment and discover revenue opportunities.
- FATHOM U2You Customer-facing web and mobile portal that enables utility customers to pay bills, view billing and usage history, access customer service, and manage their utility accounts online.
- Managed Billing, Revenue Management & Customer Care Services Managed services program providing back-office billing, revenue management, and customer care center operations performed by FATHOM's trained specialists, typically at lower cost than utilities' in-house operations.
Quantifiable outcome
- Utilities typically achieve cost savings on billing services compared to their current in-house operations
- +2 more outcomes
Companies that use FATHOM
Customer profileNamed customers15 records
Segments2 records
Ideal customer profiles2 records
FATHOM technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
FATHOM partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core, strategic and minor.
- Neptune Technology GroupcoreJoined Neptune's Connected Utility Partnership Program in January 2015, enabling integration between FATHOM's platform and Neptune's smart meter/AMI technology.
- CityworksstrategicStrategic technology partnership formalized in June 2014 to integrate FATHOM's platform with Cityworks' GIS-based asset management solutions for utilities.
- Smart Earth TechnologiesminorFATHOM acquired Smart Earth Technologies assets in August 2013, accelerating growth through acquisition of related technology and capabilities.
- AclaracoreNonexclusive nationwide distribution agreement signed in November 2011, allowing Aclara to utilize the FATHOM platform for its water utility clients. Expanded relationship in 2014.
Scale indicators4 records
Recent moves8 records
Expansion highlights5 records
FATHOM competitors and assessment
Company assessmentBroad incumbents
- Sensus (Xylem): Sensus (now part of Xylem) provides smart meters, AMI networks and utility communications for water and electric utilities. Overlaps with FATHOM on water AMI data management and analytics at a much larger scale.
- Itron: Global leader in utility metering and AMI platforms for water, gas and electric utilities. Most directly comparable to FATHOM at the AMI/data layer for water utilities, though Itron spans multiple utility verticals and is significantly larger.
- Tyler Technologies: Public sector and utility software provider including ERP, CIS, and utility billing. Comparable to FATHOM's CIS and billing offering but operating across many municipal functions beyond water.
- Badger Meter: Manufacturer of flow measurement and smart water meters with BEACON AMI software. Comparable to FATHOM in serving water utilities with metering plus data analytics, though Badger Meter is hardware-led and broader.
- Oracle Utilities: Oracle's Utilities division provides CIS, MDM, and analytics for electric, gas and water utilities. Direct overlap with FATHOM's MDM and CIS products, though Oracle is a multi-vertical enterprise platform incumbent.
Direct peers
- Cogsdale: Cogsdale provides CIS, billing and back-office solutions for municipal water, wastewater and gas utilities. Comparable to FATHOM's CIS and managed billing services for smaller and mid-sized municipal utilities.
- Aclara (Hubbell): Aclara provides AMI and smart infrastructure solutions for water and gas utilities, and is simultaneously a FATHOM channel/distribution partner. Direct overlap in serving water utilities with AMI-driven data and analytics, making it the most direct competitive reference point.
- Advanced Utility Systems: Provides CIS and billing software specifically for water and wastewater utilities. Direct peer to FATHOM's CIS and managed billing lines, with similar customer profile of North American municipal water utilities.
- Neptune Technology Group: Leading manufacturer of water meters and AMI systems for water utilities. Neptune is a FATHOM partner (Connected Utility Partnership Program) but also offers competing data management and managed services for water utilities, making it a peer in the integrated AMI/data layer.
Others
- Esri (ArcGIS for Utilities): Esri's ArcGIS platform underpins geo-spatial utility asset management; FATHOM integrates with Cityworks (which sits on Esri). Comparable as an enabling geo-spatial capability layer for utility data and adjacent to FATHOM's geo-spatial CIS.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
FATHOM social profiles
Digital presenceFATHOM financial estimates
Financial estimateRevenue estimate
Valuation estimate
FATHOM leadership team
Management profileNumber of profiles
Profiles1 record
FATHOM subsidiaries and ownership
Company hierarchySubsidiaries1 record
FATHOM funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FATHOM M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FATHOM
What does FATHOM do?
FATHOM provides a cloud-based Smart Grid for Water platform combining Meter Data Management (MDM) and Customer Information System (CIS) capabilities purpose-built for water utilities. The platform leverages AMI (Advanced Metering Infrastructure) data to deliver meter data management, billing, customer engagement, and managed revenue/customer care services to municipal and private water utilities on multi-year contracts.
Is FATHOM a public or private company?
FATHOM is a private company. It is classified as venture growth investor backed and is currently operating.
When was FATHOM founded?
FATHOM was founded in 2009. It employs 51 to 100 people.
Where is FATHOM based?
FATHOM is headquartered in Phoenix, United States, in the North America region.
How does FATHOM make money?
Three revenue lines are on record. Software as a Service (SaaS) Platform is the primary driver. The others are managed Billing & Revenue Services and customer Care Center Services.
Who are FATHOM's main competitors?
Broad incumbents on record are Sensus (Xylem), Itron, Tyler Technologies, Badger Meter and Oracle Utilities. Direct peers are Cogsdale, Aclara (Hubbell), Advanced Utility Systems and Neptune Technology Group. Esri (ArcGIS for Utilities) is listed as an others.
Does FATHOM have an API?
No public API is recorded for FATHOM.
What industry is FATHOM in?
FATHOM's product category is Water Utility Management Software. Its primary akta.pro industry code is EUANAIAB, Meter Data Management & Analytics (MDM, validation/estimation/editing, usage insights), with a secondary code of BPAEAHAC, Data Platforms & Modern Data Stack Services (Lakehouse, DW, MDM). Its NAICS code is 51821 and its SIC code is 7370.