Advanced Utility Systems
Advanced Utility Systems provides the CIS Infinity customer information and utility billing platform to electric, water, gas, and multi-service utilities across North America and the Caribbean. It serves 134 utility customers and 6.7 million accounts as a division of N. Harris Computer Corporation under Constellation Software.
- Company typePrivate
- Founded1997
- HeadquartersToronto, Canada
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Advanced Utility Systems does
Advanced Utility Systems, founded in 1997 and headquartered in Markham, Ontario, is a customer information system (CIS) and utility billing software provider that operates as a division of N. Harris Computer Corporation under Constellation Software Inc. (TSX: CSU). The company sells the CIS Infinity platform to electric, water, gas, and multi-service utilities across North America and the Caribbean, serving 134 utility customers, 6.7 million accounts, and approximately 70 million bills processed annually across 150+ cumulative deployments. The platform is offered in both cloud-ready and on-premise deployment models, with open APIs and a preferred-partner integration ecosystem covering payments (Paymentus, InvoiceCloud, Fiserv), communications (Kubra, Questline Digital, SmartVX), metering (Itron, Sensus, Landis+Gyr, Neptune, Badger Meter), GIS/asset management (Esri, Cityworks, Lucity), and mobile workforce management (ServiceLink).
The product architecture is a modular platform-plus-add-ons structure built around CIS Infinity V5, with add-on modules including the Customer Portal for self-service, ServiceLink Mobile Workforce Management with AI-powered meter image recognition, SmartVX personalized video engagement, Infinity BI analytics, Customer IQ for targeted outreach (joint with Questline), and SmartWorks Compass for meter data management. The 2025 V5 release introduced AI capabilities spanning semantic search, intelligent workflow automation, predictive analytics, and anomaly detection, alongside a modernized dashboard UI.
Revenue is generated through a quote-based subscription and licensing model for CIS Infinity, supplemented by professional services for implementation, an Advanced Managed Services (AMS) tier for ongoing consulting, and annual maintenance and support. Pricing is custom, billed annually, and not publicly disclosed. GTM is enterprise field sales with demo-led acquisition targeting medium and large utilities; certifications include SOC 2 Type I, StateRAMP, NIST 800-53 alignment, CCPA, and GDPR. The company is led by Executive Vice President Mark Wilkinson.
Advanced Utility Systems firmographics
Firmographics- Name
- Advanced Utility Systems
- Legal name
- Advanced Utility Systems, a division of N. Harris Computer Corporation
- Website
- https://advancedutility.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Advanced Utility Systems provides the CIS Infinity customer information and utility billing platform to electric, water, gas, and multi-service utilities across North America and the Caribbean. It serves 134 utility customers and 6.7 million accounts as a division of N. Harris Computer Corporation under Constellation Software.
- Ownership category
- akta.pro rank
Advanced Utility Systems industry classification
Industry- Product category
- Utility Customer Information Systems (CIS)
- NAICS
- Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Customer Information Systems (CIS) & Account Management (customer master, service agreements, premise/asset linkage) (EUANAIAD)
- akta.pro secondary industries
- Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards) (EUANAIAI), Customer Self-Service Portals & Digital Experience (Web/Mobile) (EUAJAHAK), Customer Information System (CIS) Administration & Configuration (EUAJAHAF), Customer Satisfaction, QA & Performance Analytics (VoC, NPS/CSAT) (EUAJAHAN), Meter-to-Cash / Billing & CIS Integration for AMI (EUADAFAM), Utility & Municipal Billing Platforms (FSAMAJAG)
Keywords
Where Advanced Utility Systems is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Advanced Utility Systems business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- CIS Infinity Software Licenses and Subscriptions: The company generates revenue primarily through software licensing and subscription fees for the CIS Infinity customer information and utility billing platform. The platform supports both cloud-based hosting and traditional on-premise installations, allowing utilities to align with their internal policies for data privacy, cybersecurity, and infrastructure strategy.
- Professional Services: Implementation services including collaborative discovery workshops, data conversion, testing, training, and go-live support. Professional services team includes seasoned utility and technology experts providing configuration and deployment support.
- Advanced Managed Services (AMS): Optional add-on service providing dedicated consultant support with weekly guidance, performance monitoring, and annual business process reviews to help utilities maximize value from their CIS investment.
- Annual Maintenance and Support: Regular releases with new functionality, detailed change documentation, up-to-date online help, and builds and patches included in annual maintenance fee. Includes 24/7 toll-free phone support and access to secure web portal for issue tracking.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Advanced Utility Systems product offering
Product offeringCore offering
Advanced Utility Systems provides the CIS Infinity platform, a comprehensive customer information and utility billing system for electric, water, gas, and multi-service utilities. The platform supports the full meter-to-cash cycle, including billing, customer service, and operational workflows, with options for cloud or on-premise deployment and open APIs for integration. The company also delivers complementary modules such as customer self-service portal, personalized video engagement, mobile workforce management, business intelligence analytics, and managed services to utility clients across North America and the Caribbean.
Product overview
Advanced Utility Systems delivers a modular, platform-plus-modules architecture built around CIS Infinity as the core customer information and utility billing system. The platform integrates with a comprehensive ecosystem of add-on modules including Customer Portal (self-service), SmartVX Personalized Video Engagement (customer communications), ServiceLink Mobile Workforce Management (field operations), Infinity BI (analytics), Customer IQ (targeted communications), SmartWorks Compass (meter data/leak detection), and Advanced Managed Services (ongoing support). CIS Infinity serves as the central hub, connecting seamlessly with these modules and third-party solutions to provide end-to-end capabilities for billing, customer service, field workforce, and engagement across electric, water, gas, and multi-service utilities.
Differentiator
Problem solved
Functional benefit
Products and services
- CIS Infinity Comprehensive customer information and utility billing platform designed for electric, water, gas, and multi-service utilities. Streams billing, customer service, and operational workflows with support for complex rate structures, real-time data access, and seamless third-party integration.
Quantifiable outcome
- 134 utility companies trust CIS Infinity with 6.6 million customer service points
- +3 more outcomes
Companies that use Advanced Utility Systems
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
Advanced Utility Systems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration26 records
AI capability9 records
Feature7 records
Advanced Utility Systems partnerships and signals
Strategic signalPartnerships
20 partnerships are on record, tiered preferred and core.
- PaymentuspreferredPayment integration partner providing electronic bill payment solutions. Part of the ecosystem supporting seamless payment processing within CIS Infinity.
- InvoiceCloudpreferredElectronic bill presentment and payment partner integrated with CIS Infinity for customer self-service bill payment capabilities.
- KubrapreferredCustomer communication and engagement solutions partner providing outage notifications and customer messaging capabilities.
- ServiceLink (Mobile Workforce Management)coreClosely integrated mobile workforce management solution that bridges CIS Infinity with field service operations, enabling real-time service order management and field worker coordination.
- Questline DigitalpreferredDigital customer engagement partner providing marketing campaigns, educational content, and Customer IQ dashboard for targeted communications integrated with CIS data.
- SilverBlazepreferredCustomer self-service and web portal solutions partner providing web-based customer engagement tools.
- DataVoicepreferredOutage management and customer communication partner providing real-time outage notifications and customer satisfaction tools.
- SmartVXpreferredPersonalized video engagement platform creating dynamic, tailored video content based on customer account data for bill explanations and service communications.
- SmartWorks CompasspreferredMeter data management and smart infrastructure solutions partner providing leak detection and water conservation tools.
- SwiftComplypreferredBackflow management and compliance solutions partner for water utilities ensuring regulatory compliance.
- SensuspreferredMetering technology partner providing smart meter and grid management solutions integrated with CIS Infinity.
- ItronpreferredSmart grid and metering solutions partner providing technology integrations for utility operations.
- Landis+GyrpreferredAdvanced metering infrastructure partner providing grid management and metering solutions.
- Neptune Technology GrouppreferredWater metering and data management partner providing AMR/AMI solutions for water utilities.
- Badger MeterpreferredFlow measurement and smart water solutions partner for utility metering applications.
- EsripreferredGIS (Geographic Information System) partner providing mapping and spatial analysis capabilities for utility operations.
- CityworkspreferredAsset management and GIS-centric workflow solutions partner for utility operations.
- Milsoft Utility SolutionspreferredOutage management and engineering analysis solutions partner for electric utilities.
- FiservpreferredFinancial technology partner providing payment processing and financial transaction solutions.
- N. Harris Computer Corporation (Parent)coreAdvanced Utility Systems is a division of N. Harris Computer Corporation, which is governed by Constellation Software Inc. (TSX: CSU). The Harris family provides stability of a global organization with access to shared resources and expertise.
Scale indicators10 records
Recent moves6 records
Expansion highlights5 records
Advanced Utility Systems competitors and assessment
Company assessmentDirect peers
- Tyler Technologies: Tyler Technologies' Enterprise ERP and Citizen Services suite includes utility billing and CIS functionality for municipal utilities, making it a direct competitor in the same public-sector utility billing space as Advanced Utility Systems.
- Cogsdale: Cogsdale (a Harris Computer sibling division under Constellation Software) offers CIS and utility billing software for water, sewer, and electric utilities, making it a closely related direct peer within the same parent portfolio.
- Open International: Open International delivers CIS and utility billing software (Aurora) primarily to UK and EMEA water and energy utilities, representing a direct specialist CIS peer with a different primary geography.
- Itineris: Itineris provides UVCC, a customer-centric CIS platform for water, gas, and electric utilities, and is a direct specialist peer competing for multi-service utility CIS deals.
- CentralSquare Technologies: CentralSquare offers a public-sector utility billing and CIS solution targeting the same municipal and cooperative utility customers as Advanced Utility Systems, with overlapping go-to-market in North America.
- NorthStar Utilities: NorthStar Utilities Solutions provides customer information and utility billing systems for water and wastewater utilities, overlapping with Advanced's water utility segment.
Broad incumbents
- Oracle Utilities: Oracle Utilities Customer Care and Billing (CC&B) is a broad-incumbent CIS suite serving large electric, water, and gas utilities globally; it competes with Advanced at the upper end of the mid-market and large-utility segment.
- SAP IS-U: SAP's Industry Solution for Utilities (IS-U) is an established broad-incumbent CIS/ERP platform used by large multi-service utilities worldwide, competing head-to-head with CIS Infinity in enterprise utility RFPs.
Emerging players
- Sedaru: Sedaru offers a utility operations and customer engagement platform with CIS-adjacent capabilities targeting water and electric utilities, representing an emerging SaaS competitor in the same vertical.
Others
- Esri (Utility Network / ArcGIS): Esri's ArcGIS platform is a critical infrastructure partner for utility GIS and asset management, and as an integration partner for CIS Infinity, it is a complementary ecosystem player whose decisions affect Advanced's go-to-market.
Market position
Strengths1 record
Weaknesses1 record
Competitive moat5 records
Key risks1 record
Key highlights7 records
Customer concentration
Advanced Utility Systems social profiles
Digital presenceAdvanced Utility Systems compliance and trust
Trust signalCompliance5 records
Advanced Utility Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Advanced Utility Systems leadership team
Management profileNumber of profiles
Profiles1 record
Advanced Utility Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Advanced Utility Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Advanced Utility Systems
What does Advanced Utility Systems do?
Advanced Utility Systems provides the CIS Infinity platform, a comprehensive customer information and utility billing system for electric, water, gas, and multi-service utilities. The platform supports the full meter-to-cash cycle, including billing, customer service, and operational workflows, with options for cloud or on-premise deployment and open APIs for integration. The company also delivers complementary modules such as customer self-service portal, personalized video engagement, mobile workforce management, business intelligence analytics, and managed services to utility clients across North America and the Caribbean.
Is Advanced Utility Systems a public or private company?
Advanced Utility Systems is a private company. It is classified as corporate owned and is currently operating.
When was Advanced Utility Systems founded?
Advanced Utility Systems was founded in 1997. It employs 101 to 250 people.
Where is Advanced Utility Systems based?
Advanced Utility Systems is headquartered in Toronto, Canada, in the North America region.
How does Advanced Utility Systems make money?
Four revenue lines are on record. CIS Infinity Software Licenses and Subscriptions are the primary driver. The others are professional Services, advanced Managed Services (AMS) and annual Maintenance and Support.
Who are Advanced Utility Systems's main competitors?
Direct peers on record are Tyler Technologies, Cogsdale, Open International, Itineris, CentralSquare Technologies and NorthStar Utilities. Broad incumbents are Oracle Utilities and SAP IS-U. Sedaru is listed as an emerging player. Esri (Utility Network / ArcGIS) is listed as an others.
Does Advanced Utility Systems have an API?
Yes. CIS Infinity offers open APIs enabling integration with third-party solutions. The platform supports true interoperability via robust APIs and preferred partner adapters, allowing utilities to integrate with any third-party solution without vendor lock-in.
What industry is Advanced Utility Systems in?
Advanced Utility Systems's product category is Utility Customer Information Systems (CIS). Its primary akta.pro industry code is EUANAIAD, Customer Information Systems (CIS) & Account Management (customer master, service agreements, premise/asset linkage), with a secondary code of EUANAIAI, Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards). Its NAICS code is 541511 and its SIC code is 7370.