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Engage Business Media

Full company profile

uuid000ojdh

Namestring
Engage Business Media
Legal namestring
Engage Business Media Ltd
Websiteurl
ebm.uk
Company typeenum
Private
Founded yearint
2013
Descriptiontext

Engage Business Media Ltd is a privately held UK B2B media and events company operating under three sub-brands: Engage Customer, Engage Employee, and Engage Awards. Founded around 2013 and headquartered in Weybridge, Surrey, the company organises flagship annual Customer and Employee Engagement Summits together with the Engage Awards industry awards program, complemented by digital media properties (websites, newsletters, webinars, podcasts, research, and surveys) and first-party data-driven marketing solutions. Its stated scale metrics include 29,367 cumulative delegates, 2,471 speakers, 1,306 sponsors, and 16,280 facilitated meetings, with named brand relationships including McDonald's, Amazon, Google, John Lewis, Mercedes, Netflix, Sky, and Virgin.

The business runs on a multiplatform media ecosystem rather than a single software product: live event management combined with online registration and ticketing, digital publishing, and audience monetisation. The technology stack relies on standard third-party platforms for virtual and hybrid event delivery (Zoom, Big Marker, Swapcard, WorkCast), content distribution (YouTube), and analytics and advertising (Google Analytics, Google Ads/DoubleClick). EBM is registered with the UK Information Commissioner's Office as a GDPR-compliant data controller (registration ZA257892), which underpins its lead generation and marketing solutions revenue stream.

EBM monetises through four primary streams: event sponsorship packages (multi-year, tiered by exposure and access), paid delegate ticket sales (per-event, with dynamic pricing), digital media and marketing solutions (advertising and lead generation), and a freemium complimentary delegate entry model that feeds the sponsor-pay audience funnel. Pricing is quote-based and not publicly disclosed, and the Sponsorship licence is restricted to the United Kingdom, limiting geographic optionality. The company operates with 11-50 employees under Managing Director Nicholas Rust, has no disclosed external funding or M&A activity, and is privately held.

Short descriptiontext

Engage Business Media is a privately held UK B2B media and events company that runs annual Customer and Employee Engagement Summits, the Engage Awards, and digital media properties serving enterprise sponsors and senior end-user delegates.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
11–50
akta.pro rankint
HeadquartersHersham, United Kingdom
HQ citystring
Hersham
HQ countrystring
United Kingdom
HQ regionstring
Europe
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
B2B event management, customer engagement conferences, employee engagement summits, industry awards programmes, business media publishing
Industry5 codes
1Professional & Association Conferences
CodeMPAGAGABPrimaryYes
2Trade Shows & Industry Expos (B2B)
CodeMPAGAHABPrimaryNo
3Creator Partnerships & Sponsorship Sales (Brand Partnerships)
CodeMPAAAHAKPrimaryNo
4Festival & Live Entertainment Brand Partnerships
CodeMPAAAGAFPrimaryNo
5Corporate Meetings & Conferences (Internal/External Business Events)
CodeMPAGAHAAPrimaryNo
NAICS code1 code
  • Media Representatives54184
SIC code2 codes
  • Services-Amusement & Recreation Services7900
  • Services-Advertising Agencies7311
Product category
Business Events and Media
Social media profiles2 records
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model4 records
1Event Sponsorship
TypeSubscription Recurring
Description

Sponsorship packages for live and digital events include prime speaking packages, turnkey expo solutions, lead generation, and executive meeting opportunities. Sponsors pay pre-agreed sponsorship fees and are granted rights to use Event Marks and brand association under licence.

ebm.uk
2Delegate Ticket Sales
TypeTransaction Fee
Description

Sale of paid-for tickets to business professionals attending live and virtual events. Tickets are sold via online booking forms with dynamic pricing possible. Revenue is entirely to EBM's benefit.

ebm.uk
3Digital Media & Marketing Solutions
TypeAdvertising
Description

Market-leading first-party data provides access to high-quality B2B audiences and effective lead generation solutions. Digital media includes newsletter alerts, studio-based webinars, podcasts, research and surveys published across company websites.

ebm.uk
4Complimentary Entry (Freemium Lead Generation)
TypeFreemium
Description

Complimentary tickets are offered to senior end-user audiences to drive engagement and trust, building a highly engaged delegate base that sponsors pay to access.

ebm.uk
Marketing channels6 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels4 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Pricing details2 tiers
1Event Sponsorship Packages - tiered by exposure and access level
ModelSubscriptionBilling cadenceMulti-year contract
Notes

Sponsorship opportunities include prime speaking packages, turnkey expo solutions, lead generation, and executive meetings. Packages are tiered and detailed in Section B of individual sponsorship agreements.

ebm.uk
2Delegate Ticket Sales - per event admission
ModelOne time/ perpetual licenseBilling cadencePay-as-you-go
Notes

Tickets are sold per event. Prices vary per event and may be market-priced (dynamic pricing) based on demand. All ticket purchases are non-refundable. Prices are in British Pound Sterling and exclude VAT.

ebm.uk
GTM typeB2B
B2B
Offering typeServices
Services
Brand1 of 3 records shown
1Engage Customer
Description

Platform focusing on customer engagement strategies and connecting organizations with their customers across offline, online, social, and mobile channels

ebm.uk
+2 more records
Core offering1 text field

Engage Business Media operates a multiplatform business media and events business centred on flagship annual Customer and Employee Engagement Summits, the Engage Awards industry recognition programme, and an integrated digital media network (newsletters, webinars, podcasts, research, surveys) published across three sub-brand websites. The company sells corporate sponsorship packages to enterprise brands, paid delegate tickets for events, and first-party-data-driven marketing and lead generation solutions to B2B audiences in the customer and employee engagement market.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 3 values shown
  • 29,367 delegates and 1,306 sponsors served across the company's history
+2 more records
Product overview1 text field

Engage Business Media is a multiplatform business media and events company operating three main sub-brands: Engage Customer, Engage Employee, and Engage Awards. The core offering centres on high-profile annual summits (Customer Engagement Summit and Employee Engagement Summit) and industry awards that showcase effective engagement strategies. Supporting the live events are digital media platforms publishing newsletters, webinars, podcasts, research, and surveys. Additional services include marketing solutions leveraging first-party data for lead generation and event sponsorship packages. The company has facilitated 29,367 delegates, 2,471 speakers, 1,306 sponsors, and 16,280 meetings across its events.

Product and service5 records
1Engage Customer Summit
CategoryLive Events and Conferences
Description

Flagship annual customer engagement conference featuring case study-driven content and implementable presentations from world-class brands such as Amazon, Google, John Lewis, Mercedes, Netflix, Sky, and Virgin, targeting senior business professionals responsible for customer engagement strategies.

2Engage Employee Summit
CategoryLive Events and Conferences
Description

Flagship annual employee engagement conference presenting case study content from world-class brands, targeting HR leaders, employee engagement managers, and internal communications professionals.

3Engage Awards
CategoryIndustry Awards
Description

Annual industry awards programme recognising organisational excellence and individual achievement in the customer and employee engagement market, used as a brand awareness and community engagement platform.

4Digital Media Platform (Engage Customer, Engage Employee, Engage Awards websites)
CategoryDigital Media and Content
Description

Multiplatform digital media network publishing newsletter alerts, studio-based webinars, podcasts, research, and surveys across the Engage Customer, Engage Employee, and Engage Awards websites, collectively reaching hundreds of thousands of professionals each month.

5Event Sponsorship Packages
CategoryEvent Sponsorship
Description

Sponsorship packages sold to enterprise brands including prime speaking slots, turnkey expo solutions, lead generation, and executive meeting opportunities, tiered by exposure and access level and sold via negotiated multi-year agreements.

Scale indicator5 records

Each record includes

Type, Value, Description, Source

Partnership1 partner
1World-Class Brand Speakers (Amazon, Google, John Lewis, Mercedes, Netflix, Sky, Virgin)
Strategic tierCoreTypeStrategic or Co-development Partner
Description

These major global brands serve as keynote and case study speakers at EBM's annual summits, providing thought leadership content that drives delegate attendance and sponsor value. The relationship is ongoing and mutually beneficial — speakers gain thought leadership exposure while EBM's events gain credibility and attendance.

ebm.uk
Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Peers10 records
TypeDirect peer
Description

UK-headquartered B2B events organizer running professional conferences and exhibitions across multiple verticals. Direct comparable given shared UK B2B events model, similar sponsor-and-delegate monetization, and similar-sized mid-market operations.

TypeDirect peer
Description

International B2B events company that organizes portfolio of professional conferences and exhibitions. Comparable business model of selling exhibition space, sponsorship, and delegate tickets to enterprise brands across multiple verticals.

TypeDirect peer
Description

UK-based B2B events company running large-scale summits and exhibitions (e.g., The Business Show, Tech Show). Comparable as a UK B2B conference and expo operator targeting enterprise sponsors and professional delegate audiences.

TypeBroad incumbent
Description

The B2B events arm of Informa plc, one of the world's largest events and B2B media groups. Comparable in running professional summits and content-led B2B events, but operates at a vastly larger scale and across many more verticals.

TypeBroad incumbent
Description

Global B2B media and events company producing industry conferences, awards, and digital content. Comparable in monetizing niche professional communities through events plus digital media, but at significantly larger scale.

TypeBroad incumbent
Description

Events and media division of Thomson Reuters producing high-profile B2B summits for senior executives. Comparable premium B2B conference model with similar enterprise sponsor base and senior end-user audience.

TypeEmerging player
Description

UK B2B media and events community serving marketing professionals with awards, conferences, and content. Closely adjacent peer given overlapping audience (B2B marketing/customer engagement) and similar awards-plus-events format.

TypeEmerging player
Description

Global non-profit membership organization for CX professionals offering events, education, and community. Comparable in serving the customer engagement professional community with events and content, though as a membership body rather than commercial media company.

TypeBroad incumbent
Description

UK B2B media and events group (parent of Econsultancy, Marketing Week). Comparable in operating B2B events, awards, and digital content for marketing and professional audiences, though substantially larger and broader.

TypeEmerging player
Description

UK professional body for HR and people management, running large annual conferences, awards, and content for employee engagement leaders. Comparable audience overlap with Engage Employee brand and similar event/awards/community format.

Market position
Strengths4 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat5 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights6 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers8 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment3 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile2 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

Integration7 records

Each record includes

Title, Type, Description, Source

AI maturity
App detail

Has app

Feature1 record

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles1 record

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
Compliance2 records

Each record includes

Name, Class, Description

Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Engage Business Media

Business Events and Mediaebm.uk

Engage Business Media is a privately held UK B2B media and events company that runs annual Customer and Employee Engagement Summits, the Engage Awards, and digital media properties serving enterprise sponsors and senior end-user delegates.

What Engage Business Media does

Engage Business Media Ltd is a privately held UK B2B media and events company operating under three sub-brands: Engage Customer, Engage Employee, and Engage Awards. Founded around 2013 and headquartered in Weybridge, Surrey, the company organises flagship annual Customer and Employee Engagement Summits together with the Engage Awards industry awards program, complemented by digital media properties (websites, newsletters, webinars, podcasts, research, and surveys) and first-party data-driven marketing solutions. Its stated scale metrics include 29,367 cumulative delegates, 2,471 speakers, 1,306 sponsors, and 16,280 facilitated meetings, with named brand relationships including McDonald's, Amazon, Google, John Lewis, Mercedes, Netflix, Sky, and Virgin.

The business runs on a multiplatform media ecosystem rather than a single software product: live event management combined with online registration and ticketing, digital publishing, and audience monetisation. The technology stack relies on standard third-party platforms for virtual and hybrid event delivery (Zoom, Big Marker, Swapcard, WorkCast), content distribution (YouTube), and analytics and advertising (Google Analytics, Google Ads/DoubleClick). EBM is registered with the UK Information Commissioner's Office as a GDPR-compliant data controller (registration ZA257892), which underpins its lead generation and marketing solutions revenue stream.

EBM monetises through four primary streams: event sponsorship packages (multi-year, tiered by exposure and access), paid delegate ticket sales (per-event, with dynamic pricing), digital media and marketing solutions (advertising and lead generation), and a freemium complimentary delegate entry model that feeds the sponsor-pay audience funnel. Pricing is quote-based and not publicly disclosed, and the Sponsorship licence is restricted to the United Kingdom, limiting geographic optionality. The company operates with 11-50 employees under Managing Director Nicholas Rust, has no disclosed external funding or M&A activity, and is privately held.

Engage Business Media firmographics

Firmographics
Name
Engage Business Media
Legal name
Engage Business Media Ltd
Website
https://ebm.uk
Company type
Private
Founded year
2013
Operating status
Operating
Headcount range
11–50 employees
Short description
Engage Business Media is a privately held UK B2B media and events company that runs annual Customer and Employee Engagement Summits, the Engage Awards, and digital media properties serving enterprise sponsors and senior end-user delegates.
Ownership category
akta.pro rank

Engage Business Media industry classification

Industry
Product category
Business Events and Media
NAICS
Media Representatives (54184)
SIC
Services-Amusement & Recreation Services (7900), Services-Advertising Agencies (7311)
akta.pro primary industry
Professional & Association Conferences (MPAGAGAB)
akta.pro secondary industries
Trade Shows & Industry Expos (B2B) (MPAGAHAB), Creator Partnerships & Sponsorship Sales (Brand Partnerships) (MPAAAHAK), Festival & Live Entertainment Brand Partnerships (MPAAAGAF), Corporate Meetings & Conferences (Internal/External Business Events) (MPAGAHAA)

Keywords

  • B2B event management
  • Customer engagement conferences
  • Employee engagement summits
  • Industry awards programmes
  • Business media publishing

Where Engage Business Media is headquartered

Location

Headquarters

HQ city
Hersham
HQ country
United Kingdom
HQ region
Europe

Offices1 record

Markets served

Engage Business Media business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

  1. Event Sponsorship: Sponsorship packages for live and digital events include prime speaking packages, turnkey expo solutions, lead generation, and executive meeting opportunities. Sponsors pay pre-agreed sponsorship fees and are granted rights to use Event Marks and brand association under licence.
  2. Delegate Ticket Sales: Sale of paid-for tickets to business professionals attending live and virtual events. Tickets are sold via online booking forms with dynamic pricing possible. Revenue is entirely to EBM's benefit.
  3. Digital Media & Marketing Solutions: Market-leading first-party data provides access to high-quality B2B audiences and effective lead generation solutions. Digital media includes newsletter alerts, studio-based webinars, podcasts, research and surveys published across company websites.
  4. Complimentary Entry (Freemium Lead Generation): Complimentary tickets are offered to senior end-user audiences to drive engagement and trust, building a highly engaged delegate base that sponsors pay to access.

Pricing tiers

ModelBillingPrice
SubscriptionMulti-year contractEvent Sponsorship Packages - tiered by exposure and access level
One time/ perpetual licensePay-as-you-goDelegate Ticket Sales - per event admission

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Engage Business Media product offering

Product offering

Core offering

Engage Business Media operates a multiplatform business media and events business centred on flagship annual Customer and Employee Engagement Summits, the Engage Awards industry recognition programme, and an integrated digital media network (newsletters, webinars, podcasts, research, surveys) published across three sub-brand websites. The company sells corporate sponsorship packages to enterprise brands, paid delegate tickets for events, and first-party-data-driven marketing and lead generation solutions to B2B audiences in the customer and employee engagement market.

Product overview

Engage Business Media is a multiplatform business media and events company operating three main sub-brands: Engage Customer, Engage Employee, and Engage Awards. The core offering centres on high-profile annual summits (Customer Engagement Summit and Employee Engagement Summit) and industry awards that showcase effective engagement strategies. Supporting the live events are digital media platforms publishing newsletters, webinars, podcasts, research, and surveys. Additional services include marketing solutions leveraging first-party data for lead generation and event sponsorship packages. The company has facilitated 29,367 delegates, 2,471 speakers, 1,306 sponsors, and 16,280 meetings across its events.

Differentiator

Problem solved

Functional benefit

Brands

  • Engage Customer: Platform focusing on customer engagement strategies and connecting organizations with their customers across offline, online, social, and mobile channels
  • Engage Employee
  • Engage Awards

Products and services

  • Engage Customer Summit Flagship annual customer engagement conference featuring case study-driven content and implementable presentations from world-class brands such as Amazon, Google, John Lewis, Mercedes, Netflix, Sky, and Virgin, targeting senior business professionals responsible for customer engagement strategies.
  • Engage Employee Summit Flagship annual employee engagement conference presenting case study content from world-class brands, targeting HR leaders, employee engagement managers, and internal communications professionals.
  • Engage Awards Annual industry awards programme recognising organisational excellence and individual achievement in the customer and employee engagement market, used as a brand awareness and community engagement platform.
  • Digital Media Platform (Engage Customer, Engage Employee, Engage Awards websites) Multiplatform digital media network publishing newsletter alerts, studio-based webinars, podcasts, research, and surveys across the Engage Customer, Engage Employee, and Engage Awards websites, collectively reaching hundreds of thousands of professionals each month.
  • Event Sponsorship Packages Sponsorship packages sold to enterprise brands including prime speaking slots, turnkey expo solutions, lead generation, and executive meeting opportunities, tiered by exposure and access level and sold via negotiated multi-year agreements.

Quantifiable outcome

  • 29,367 delegates and 1,306 sponsors served across the company's history
  • +2 more outcomes

Companies that use Engage Business Media

Customer profile

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Engage Business Media technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Integration7 records

Feature1 record

Engage Business Media partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

  • World-Class Brand Speakers (Amazon, Google, John Lewis, Mercedes, Netflix, Sky, Virgin)coreStrategic or Co-development PartnerThese major global brands serve as keynote and case study speakers at EBM's annual summits, providing thought leadership content that drives delegate attendance and sponsor value. The relationship is ongoing and mutually beneficial — speakers gain thought leadership exposure while EBM's events gain credibility and attendance.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Engage Business Media competitors and assessment

Company assessment

Direct peers

  • CloserStill Media: UK-headquartered B2B events organizer running professional conferences and exhibitions across multiple verticals. Direct comparable given shared UK B2B events model, similar sponsor-and-delegate monetization, and similar-sized mid-market operations.
  • Hyve Group: International B2B events company that organizes portfolio of professional conferences and exhibitions. Comparable business model of selling exhibition space, sponsorship, and delegate tickets to enterprise brands across multiple verticals.
  • Nineteen Group: UK-based B2B events company running large-scale summits and exhibitions (e.g., The Business Show, Tech Show). Comparable as a UK B2B conference and expo operator targeting enterprise sponsors and professional delegate audiences.

Broad incumbents

  • Informa Connect: The B2B events arm of Informa plc, one of the world's largest events and B2B media groups. Comparable in running professional summits and content-led B2B events, but operates at a vastly larger scale and across many more verticals.
  • Questex: Global B2B media and events company producing industry conferences, awards, and digital content. Comparable in monetizing niche professional communities through events plus digital media, but at significantly larger scale.
  • Reuters Events: Events and media division of Thomson Reuters producing high-profile B2B summits for senior executives. Comparable premium B2B conference model with similar enterprise sponsor base and senior end-user audience.
  • Centaur Media: UK B2B media and events group (parent of Econsultancy, Marketing Week). Comparable in operating B2B events, awards, and digital content for marketing and professional audiences, though substantially larger and broader.

Emerging players

  • B2B Marketing: UK B2B media and events community serving marketing professionals with awards, conferences, and content. Closely adjacent peer given overlapping audience (B2B marketing/customer engagement) and similar awards-plus-events format.
  • The Customer Experience Professionals Association (CXPA): Global non-profit membership organization for CX professionals offering events, education, and community. Comparable in serving the customer engagement professional community with events and content, though as a membership body rather than commercial media company.
  • CIPD (Chartered Institute of Personnel and Development): UK professional body for HR and people management, running large annual conferences, awards, and content for employee engagement leaders. Comparable audience overlap with Engage Employee brand and similar event/awards/community format.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Engage Business Media social profiles

Digital presence

Engage Business Media compliance and trust

Trust signal

Compliance2 records

Engage Business Media financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Engage Business Media leadership team

Management profile

Number of profiles

Profiles1 record

Engage Business Media funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Engage Business Media M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Engage Business Media

What does Engage Business Media do?

Engage Business Media operates a multiplatform business media and events business centred on flagship annual Customer and Employee Engagement Summits, the Engage Awards industry recognition programme, and an integrated digital media network (newsletters, webinars, podcasts, research, surveys) published across three sub-brand websites. The company sells corporate sponsorship packages to enterprise brands, paid delegate tickets for events, and first-party-data-driven marketing and lead generation solutions to B2B audiences in the customer and employee engagement market.

Is Engage Business Media a public or private company?

Engage Business Media is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was Engage Business Media founded?

Engage Business Media was founded in 2013. It employs 11 to 50 people.

Where is Engage Business Media based?

Engage Business Media is headquartered in Hersham, United Kingdom, in the Europe region.

How does Engage Business Media make money?

Four revenue lines are on record. Event Sponsorship is the primary driver. The others are delegate Ticket Sales, digital Media & Marketing Solutions and complimentary Entry (Freemium Lead Generation).

Who are Engage Business Media's main competitors?

Direct peers on record are CloserStill Media, Hyve Group and Nineteen Group. Broad incumbents are Informa Connect, Questex, Reuters Events and Centaur Media. Emerging players are B2B Marketing, The Customer Experience Professionals Association (CXPA) and CIPD (Chartered Institute of Personnel and Development).

Does Engage Business Media have an API?

No public API is recorded for Engage Business Media.

What industry is Engage Business Media in?

Engage Business Media's product category is Business Events and Media. Its primary akta.pro industry code is MPAGAGAB, Professional & Association Conferences, with a secondary code of MPAGAHAB, Trade Shows & Industry Expos (B2B). Its NAICS code is 54184 and its SIC code is 7900.

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Live signals
PR NewswireThe five habits of highly effective CX professionals revealed in new industry reportConfirmit and Engage Business Media published the State of Customer Experience 2018 report, identifying five key habits of successful CX professionals based on one of the most comprehensive global surveys of CX practitioners. The report found significant performance gaps between leaders and laggards, including 57% of leaders versus 25% of laggards having strong stakeholder investment in CX programs, and 67% of leaders versus 27% of laggards driving significant change investment. The findings indicate a maturity curve in CX practices, with nearly 60% of respondents having more than four years of CX experience, though the report flags concerns about how companies are investing to drive actual change from their programs.PR NewswireLack of Data Integration and Exec Buy-In is Risking CX ROIConfirmit and Engage Business Media released findings from their State of CX survey showing that only 20 percent of companies achieve high ROI scores from customer experience programs, with 14 percent scoring near the bottom. The research found that companies integrating data from four sources achieved 31 percent higher ROI than those collecting from only one source, while only 30 percent of respondents reported true executive stakeholder investment in CX goals. The findings suggest that businesses need to better integrate financial, operational and customer data to demonstrate CX program value and secure C-suite support.