First Tel

What First Tel does

First Tel Pte Ltd is a Singapore-incorporated, privately-held enterprise IT solutions provider founded in 2003 and headquartered at Vertex Building, Tower A in Midview City, with an additional office at Zervex Building. The company positions itself as a full-service enterprise IT service provider delivering secure, reliable, and resilient IT services to SMEs, Fortune 1000 companies, and government organisations across Singapore. Its core technical capabilities span managed IT support, cybersecurity, IT infrastructure, cloud migration, IP telephony and unified communications, Singtel-powered connectivity and data centre solutions, AI-driven video analytics, and complementary business applications. Technology delivery rests on a deep partner ecosystem — Singtel (Platinum, Top Revenue Contributing Partner 2024), Sophos (Gold), Acronis (Gold), Fortinet (Silver), Lenovo (Gold), Blackpanda (Pioneering), TP-Link Omada, and Microsoft — together with a proprietary Invisiron Cyber Defense Platform carrying International Common Criteria Certification. Notable technical components include Acronis-based immutable backup, Sophos next-generation firewall deployments, Microsoft 365 and Microsoft Teams integration (including Singtel Bizvoice and Teams UC Connector), and computer-vision-based analytics layered on IP CCTV infrastructure.

The business model blends professional services (design, deployment, and project work for server, network, WiFi, CCTV, firewall, and email migrations), recurring managed services (proactive maintenance with 4-hour response SLAs and quarterly maintenance), subscription/resale of Singtel connectivity and Acronis cyber protection, and one-time software licences (DevExpress, Info-Tech HR/Payroll). Go-to-market is direct enterprise field sales supplemented by Singtel channel distribution for SME clients; marketing is website-centric with quote-based, non-public pricing and PSG grant eligibility of up to 50% on Info-Tech HR/Payroll offerings. The firm holds CSA Cyber Essentials Mark and WSH Council BizSafe Level 3 certification, supporting eligibility for government and regulated-sector work. First Tel is founder-led, profitable per company commentary, has no disclosed external funding or parent company, and operates exclusively within Singapore.

Name

First Tel

Legal name

First Tel Pte Ltd

Website

https://firsttel.com.sg

Company type

Private

Founded year

2003

Operating status

Operating

Short description

First Tel is a Singapore-based, founder-led enterprise IT solutions provider founded in 2003, delivering managed IT, cybersecurity, cloud, IP telephony, Singtel connectivity, and AI video analytics to SMEs, Fortune 1000 companies, and government organisations across Singapore.

Ownership category

akta.pro rank

Product category

Enterprise IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), All Other Telecommunications (5178)

SIC

Communications Services, Nec (4899), Computer Communications Equipment (3576), Services-Telephone Interconnect Systems (7385), Communications Equipment, Nec (3669)

akta.pro primary industry

Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Enterprise IT services
• Managed IT support
• Cybersecurity solutions
• Cloud migration services
• IT infrastructure

Headquarters

HQ city

Midview City

HQ country

Singapore

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional IT Solutions and Services: First Tel renders IT solutions and services including server management, networking, WiFi deployment, CCTV installation, secure email migrations, firewall configuration, and cybersecurity solutions. They design, install, and maintain IT infrastructure for clients.
2. Managed IT Support Services: Ongoing managed IT support services with proactive maintenance, monitoring, and quarterly maintenance services. Includes response times as quick as 4 hours for technical issues.
3. Singtel Services: Distribution and integration of Singtel services including internet connectivity (shared fibre, dedicated internet access), IP telephony, data centre solutions, corporate mobile plans, IoT connectivity, and international leased circuits.
4. Business Applications: Sales of DevExpress development toolkits and Info-Tech HR/Payroll solutions. Info-Tech solutions are eligible for up to 50% PSG (Productivity Solutions Grant).
5. Acronis Cyber Protection: Integrated backup, ransomware protection, and recovery for endpoints, servers, and Microsoft 365 data.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

First Tel designs, delivers, and maintains enterprise IT infrastructure and managed services for businesses in Singapore, including server and network management, structured cabling, cloud migration, cybersecurity (firewalls, backup, VAPT), IP telephony and unified communications, and AI-driven video analytics. As a Singtel Platinum Partner, it also distributes Singtel connectivity, mobile, data centre, and IoT services, while reselling Acronis, Sophos, Fortinet, Lenovo, DevExpress, and Info-Tech solutions.

Product overview

First Tel is a full-service enterprise IT service provider offering a comprehensive portfolio of managed IT solutions. The product portfolio includes cybersecurity offerings (Acronis Cyber Protection for backup/ransomware protection, Sophos Firewall for network security, and broader cyber security services), managed IT support with proactive maintenance and patch management, IT infrastructure solutions (structured cabling, server rooms, cloud migration), IP Telephony & Unified Communications with Microsoft Teams integration, Cloud Solutions for migration and backup, Singtel Data & Voice connectivity services, AI & Video Analytics for surveillance and business intelligence, and Business Apps including DevExpress development tools and Info-Tech HR/payroll solutions. The offerings are delivered as discrete service lines that can be combined for comprehensive IT outsourcing, with strategic partnerships with technology vendors including Cisco, Dell, HPE, Fortinet, Sophos, Acronis, Lenovo, VMware, and Singtel.

Differentiator

Problem solved

Functional benefit

Products and services

• Acronis Cyber Protection Integrated backup, ransomware protection, and recovery for endpoints, servers, and Microsoft 365 workloads, combining cybersecurity with backup to reduce downtime and ensure business continuity. Targeted at SMEs, enterprises, and government clients needing resilient data protection.
• Sophos Firewall & Network Security Enterprise-grade next-generation firewall with deep traffic inspection, threat prevention, intrusion prevention, web filtering, application control, VPN, network segmentation, and centralized management for on-premises, cloud, and remote environments.
• Managed IT Support Comprehensive managed IT support including proactive maintenance, monitoring, cybersecurity, firewall management, and patch management, with response times as quick as 4 hours and quarterly proactive maintenance services.
• Cyber Security Full suite of cybersecurity solutions including next-generation firewalls, endpoint security, patch management, OS hardening, vulnerability assessment and penetration testing (VAPT), immutable and encrypted backup, security awareness training, incident response and cyber forensics, and the Invisiron cyber defense platform.
• IT Infrastructure IT infrastructure solutions for upgrades, cloud migration, new setups, and relocations, including server room/data centre setup, structured cabling, IP telephony, cybersecurity, smart door access, and IP CCTV systems.
• IP Telephony & Unified Communications (UC) Flexible and scalable IP telephony and unified communications with on-premise or cloud-based PBX, supporting remote workers, with encryption, auto-attendants, call routing, and Microsoft Teams integration.
• Cloud Solutions Cloud migration and managed cloud solutions including legacy email to Office 365 migrations, server-to-cloud migration, high-availability connectivity to cloud data centres, and cloud backup and disaster recovery in private or hybrid cloud.
• Singtel Data & Voice Singtel-powered connectivity solutions including shared and dedicated fibre internet, MPLS, leased circuits, ISDN, SIP, Bizvoice, Microsoft Teams UC Connector, corporate mobile plans, data centre solutions, Cyber Elevate security services, IoT connectivity, and international services.
• AI & Video Analytics

Quantifiable outcome

• Response times as quick as 4 hours for technical issues
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core and major.

• SingtelcoreChannel Partner/ Reseller/ Distributor · 1 January 2024Singtel Platinum Partner - Top Revenue Contributing Partner (2024). First Tel has over 20 years of partnership with Singtel and is the top revenue contributing partner. They distribute Singtel services including shared fibre internet, dedicated internet access, IP telephony, cloud connectivity, data centre solutions, and corporate mobile plans.
• SingtelmajorChannel Partner/ Reseller/ Distributor · 1 January 2018Singtel Premium Internet Services Partner (2018), indicating specialisation in internet connectivity solutions.
• SingtelmajorChannel Partner/ Reseller/ Distributor · 1 January 2013Singtel Managed Hosting Partner for 2013 and 2014, providing data centre and hosting solutions.
• SingtelcoreChannel Partner/ Reseller/ Distributor · 1 January 2011Singtel Titanium Partner from 2011 to 2018, demonstrating long-standing relationship and high partner status.
• SophosmajorTechnology or IntegrationSophos Gold Partner providing firewall and network security solutions. First Tel offers Sophos Firewall for advanced network security, threat prevention, and secure access controls.
• AcronismajorTechnology or IntegrationAcronis Gold Partner providing integrated backup, ransomware protection, and recovery solutions for endpoints, servers, and Microsoft 365 data.
• FortinetmajorTechnology or IntegrationFortinet Silver Partner providing enterprise-grade security solutions as part of the cybersecurity offerings.
• LenovomajorTechnology or IntegrationLenovo Gold Partner providing hardware solutions including servers, workstations, and enterprise equipment.
• Singtel Data CentremajorTechnology or IntegrationAccess to Singtel's state-of-the-art data centres for housing mission-critical infrastructure with advanced security, high uptime, and robust disaster recovery options.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• NCS Group: Headquartered in Singapore, NCS is a major IT services and digital transformation provider that competes directly with First Tel in enterprise IT, networking, cybersecurity, cloud, and managed services for government and large enterprises. As part of the Singtel group, it is the dominant incumbent in the same addressable market.
• Computacenter: Global IT infrastructure provider delivering managed services, workplace, networking, and security solutions to enterprise customers. Comparable in service mix and target market to First Tel's enterprise IT solutions business.
• Sopra Steria Singapore: European-headquartered IT services and consulting firm with Singapore operations delivering systems integration, managed services, and digital transformation to enterprise and public-sector clients. Comparable in service mix and target market.
• Accenture Singapore: Global IT services and consulting firm with significant Singapore operations serving many of the same large enterprises and government clients as First Tel, particularly on cloud, security, and managed services engagements.
• Kyndryl Singapore: Enterprise IT infrastructure services provider with a strong Singapore practice focused on managed services, network transformation, and cybersecurity for large enterprises. Competes for the same Fortune 1000 and government segments.
• NTT Data Singapore: Global IT services and systems integrator with a substantial Singapore presence delivering managed services, cloud migration, cybersecurity, and enterprise IT infrastructure. Overlaps directly with First Tel's core offerings for Fortune 1000 and government accounts.
• Fujitsu Singapore: Global ICT services provider with a long-standing Singapore practice delivering managed services, cloud, networking, and IT infrastructure to enterprises and government - all areas where First Tel competes.
• DXC Technology Singapore: Global IT services and consulting firm with Singapore operations spanning managed services, cybersecurity, cloud, and workplace solutions. Direct overlap with First Tel's enterprise IT and managed IT support offerings.

Direct peers

• Ensign InfoSecurity: Singapore-headquartered cybersecurity services provider offering managed security, cyber defense, and incident response. Direct competitor to First Tel in the cybersecurity and managed IT security segments of its portfolio.
• Logicalis Asia Pacific: International IT solutions and managed services provider focused on enterprise infrastructure, networking, cybersecurity, and cloud. Competes with First Tel for mid-market and enterprise customers across Singapore and the broader region.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about First Tel