Invicta
Invicta e Solutions is a privately held, India-headquartered customer experience outsourcing firm that provides human-operated support, KYC/AML, fraud prevention, and VIP management to enterprise clients across gaming, fintech, healthcare, and other regulated verticals, operating in six countries.
- Company typePrivate
- Founded2015
- HeadquartersMargão, India
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Invicta does
Invicta e Solutions is a privately held customer experience outsourcing company headquartered in Madgaon, Goa, India. The firm provides human-operated customer support, trust and safety, and revenue operations services to enterprise clients across nine verticals, with gaming and iGaming as its flagship segment. The company operates across six countries — India, UAE, the United Kingdom, the United States, Canada, and Australia — delivering 24/7 multilingual coverage through a cross-border specialist workforce, and serves clients via direct enterprise sales rather than self-serve or channel motions.
The core operating model is what the company calls 'The Invicta Method,' a four-stage framework spanning recruitment (hiring for judgement and empathy), training (the Invicta Academy, with platform-specific certification on client stacks and compliance regimes), measurement (weekly QA audits on real interactions against accuracy, empathy, tone, and compliance rubrics), and scheduling (workforce science for demand forecasting and real-time coverage). The service portfolio comprises 20 modules, including omnichannel customer support, live chat, email, phone, technical support, KYC verification, AML and fraud prevention, VIP management, community moderation, payment support, lead generation, appointment setting, back-office support, and virtual assistance. Invicta deploys within clients' existing technology environments rather than providing proprietary software, with documented integrations across Salesforce, Zendesk, HubSpot, Freshdesk, Intercom, Jira, Notion, Confluence, WhatsApp, Shopify, Stripe, Slack, and Microsoft 365, among others.
The business model is enterprise B2B managed services on a quote-based, multi-year contract structure with dedicated specialist seats. Pricing is not publicly disclosed; average go-live is 14 days. Distribution is exclusively direct enterprise sales via specialist 'Talk to an Expert' conversations, supported by case studies (notably Lunaland Casino) and thought leadership content. The company's positioning is explicitly differentiated against AI/bot-first support providers, emphasizing human judgement for high-stakes interactions in regulated and trust-critical categories including real-money gaming, financial services, and healthcare. No external funding rounds, leadership team, M&A activity, patents, awards, or certifications are publicly disclosed.
Invicta firmographics
Firmographics- Name
- Invicta
- Legal name
- Invicta e Solutions
- Website
- https://invictaindia.in
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Invicta e Solutions is a privately held, India-headquartered customer experience outsourcing firm that provides human-operated support, KYC/AML, fraud prevention, and VIP management to enterprise clients across gaming, fintech, healthcare, and other regulated verticals, operating in six countries.
- Ownership category
- akta.pro rank
Invicta industry classification
Industry- NAICS
- All Other Professional, Scientific, and Technical Services (54199), Other Computer Related Services (541519)
- SIC
- Services-Management Services (8741), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Strategy & IT Advisory (BPAEAAAA)
- akta.pro secondary industries
- Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms) (BPAEANAK), Captive/Global In-House Center (GIC) Setup & Managed Services (BPAEAMAK)
Keywords
Where Invicta is headquartered
LocationHeadquarters
- HQ city
- Margão
- HQ country
- India
- HQ region
- Asia
Offices1 record
Markets served
Invicta business model
Business model- GTM type
- B2B
- Offering type
- Services
Revenue model
- Managed Customer Support Services: Invicta provides trained customer support specialists as an outsourced operation, embedding within brands to handle customer service, technical support, trust & safety, and VIP management. Revenue appears to come from contracted service agreements with dedicated seat-based pricing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise dedicated support operations |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels6 records
Invicta product offering
Product offeringCore offering
Invicta e Solutions is a human-powered customer experience outsourcing company that deploys trained specialist teams to deliver outsourced customer support, technical support, KYC verification, fraud prevention, VIP management, and related back-office operations for enterprise clients. Specialists are recruited for judgement and empathy, trained on client platforms via the Invicta Academy, audited weekly for quality, and scheduled across 6 countries to provide 24/7 coverage. The core offering is sold as managed services contracts to enterprise buyers in industries such as gaming, fintech, healthcare, SaaS, travel, e-commerce, recruitment, and professional services.
Product overview
Invicta is a human-powered customer experience outsourcing company offering a comprehensive portfolio of 20 service modules spanning customer support, technical support, trust & safety, and revenue operations. The core offering is the Invicta Method — an operating system for human trust that recruits, trains, measures, and schedules specialists. Services include omnichannel support (Live Chat, Email, Phone, Social), KYC/verification, Fraud Prevention, VIP Management, Quality Assurance, Lead Generation, Appointment Setting, Payment Support, Back Office, Workforce Management, Virtual Assistance, and Knowledge Base Management. The company specializes across 9 industry verticals: Gaming & iGaming (flagship), FinTech, SaaS, Technology, Healthcare, Travel, E-commerce, Recruitment, and Professional Services. Operating across 6 countries with 24/7 coverage, the model emphasizes human judgment and empathy rather than AI automation.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Sustained 4.5-star Trustpilot rating for gaming operations
- +3 more outcomes
Companies that use Invicta
Customer profileNamed customers1 record
Segments9 records
Invicta technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration27 records
Feature4 records
Invicta partnerships and signals
Strategic signalScale indicators6 records
Recent moves5 records
Expansion highlights4 records
Invicta competitors and assessment
Company assessmentBroad incumbents
- TTEC: Global CX/BPO incumbent offering customer support, technical support, and trust & safety across regulated verticals; broader portfolio but overlapping capabilities.
- Concentrix: Large-scale global BPO with deep gaming/iGaming, FinTech, and healthcare CX practices; broader portfolio but directly overlapping enterprise CX contracts.
- Foundever (formerly Sitel/Startek): Global CX outsourcing provider with multilingual, omnichannel customer support capabilities; comparable service breadth across regulated verticals.
- Teleperformance: World's largest CX/BPO operator with multi-region delivery and regulated-vertical expertise; serves as the scale benchmark Invicta competes against on enterprise RFPs.
Direct peers
- Wing: Dedicated virtual assistant and customer support provider with global talent; directly overlaps Invicta's virtual-assistance and customer-support service lines.
- SupportNinja: Outsourced customer support BPO competing for similar mid-market and enterprise CX contracts; comparable scale, geography (multi-region delivery), and omnichannel offering.
- Arise: Work-at-home contact center platform serving gaming, retail, and financial clients; comparable outsourced human-support delivery model for CX-heavy verticals.
- Boldr: BPO providing customer experience and back-office support with global delivery teams; comparable outsourced support model and SMB-to-mid-market positioning.
- Helpware: BPO offering customer support, content moderation, and back-office services across multiple verticals — directly comparable business model and target segments to Invicta.
Emerging players
- ModSquad: Digital CX provider specializing in trust & safety, community moderation, and social media support — directly comparable to Invicta's community moderation and gaming vertical.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Invicta social profiles
Digital presenceInvicta financial estimates
Financial estimateRevenue estimate
Valuation estimate
Invicta leadership team
Management profileNumber of profiles
Invicta funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Invicta M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Invicta
What does Invicta do?
Invicta e Solutions is a human-powered customer experience outsourcing company that deploys trained specialist teams to deliver outsourced customer support, technical support, KYC verification, fraud prevention, VIP management, and related back-office operations for enterprise clients. Specialists are recruited for judgement and empathy, trained on client platforms via the Invicta Academy, audited weekly for quality, and scheduled across 6 countries to provide 24/7 coverage. The core offering is sold as managed services contracts to enterprise buyers in industries such as gaming, fintech, healthcare, SaaS, travel, e-commerce, recruitment, and professional services.
Is Invicta a public or private company?
Invicta is a private company. It is currently operating.
When was Invicta founded?
Invicta was founded in 2015. It employs 101 to 250 people.
Where is Invicta based?
Invicta is headquartered in Margão, India, in the Asia region.
How does Invicta make money?
One revenue line is on record: managed Customer Support Services.
Who are Invicta's main competitors?
Broad incumbents on record are TTEC, Concentrix, Foundever (formerly Sitel/Startek) and Teleperformance. Direct peers are Wing, SupportNinja, Arise, Boldr and Helpware. ModSquad is listed as an emerging player.
Does Invicta have an API?
No public API is recorded for Invicta.
What industry is Invicta in?
Its primary akta.pro industry code is BPAEAAAA, Strategy & IT Advisory, with a secondary code of BPAEANAK, Enterprise Applications User/Admin Training (ERP/CRM/ITSM platforms). Its NAICS code is 54199 and its SIC code is 8741.