ileftmystuff

What ileftmystuff does

ILeftMyStuff.com (ILEFTMYSTUFF.COM Inc.) is a private, bootstrapped software company founded in 2013 by Laina and Paul Mercer and headquartered under Ontario, Canada jurisdiction, with operations spanning the United States and Canada. The company operates a web-based SaaS platform that streamlines lost-and-found operations for hotels, resorts, vacation rentals, and other lodging businesses that serve guests who leave items behind. The platform provides hotel staff with an inventory management dashboard to log found items, automated matching against guest-reported lost-item submissions, automated email and text notifications to guests, and integration with a major courier (UPS) for direct-from-hotel package pickup and delivery. Guests access a separate reporting portal to file lost-item claims, attach photos, receive notifications, and purchase return shipping labels; payment processing is handled exclusively by PayPal in a PCI-compliant flow that does not require the company to capture or store card data.

The company's go-to-market is product-led and freemium: the software is provided free of charge to business partners, who self-register through the company website, while revenue is generated transactionally from shipping label fees charged to guests (with pricing tied to destination, weight, dimensions, and service level) and from a Shipping Protection Program that adds a usage-based fee based on declared shipment value on U.S.-origin shipments. Since launch, the platform has logged approximately 5.7 million items and reunited over 500,000 guests with their belongings across more than 8,700 registered partners representing every major hotel and lodging brand in North America.

The firm is small (11-50 employees), has no external venture, private equity, or institutional funding recorded, and shows no signs of recent leadership change, M&A activity, regulatory exposure, or AI/ML capability development. Its growth strategy relies on word-of-mouth referrals, SEO, and content marketing (including a free Lost and Found Guide eBook), with adjacent vertical expansion into non-hotel hospitality venues such as event spaces and entertainment establishments. Data residency is limited to cloud servers in the United States and Canada, and the company claims GDPR adequacy based on EU recognition of those jurisdictions.

Name

ileftmystuff

Legal name

ILEFTMYSTUFF.COM Inc.

Website

https://ileftmystuff.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

ILeftMyStuff.com is a privately held web-based SaaS platform that streamlines lost-and-found operations for hotels, resorts, vacation rentals, and other lodging businesses across North America, offering free partner software and earning revenue from shipping label transaction fees on returned guest items via UPS and PayPal integrations.

Ownership category

akta.pro rank

Product category

Hospitality Lost and Found Software

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)

SIC

Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Accounts Payable Automation & Invoice Payments for Travel Suppliers (THACAJAI)

akta.pro secondary industries

Payment Reconciliation, Reporting & Settlement Infrastructure (FSAGABAH), Merchant-of-Record (MoR) & Payment Facilitation (PayFac) Infrastructure (FSAGABAE)

Keywords

• Lost and found software
• Hospitality technology platform
• Shipping label services
• Guest item recovery
• Hotel operations software

Headquarters

HQ city

Bend

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Shipping Label Transaction Fees: Guests pay for shipping labels to have their lost items returned. Pricing is based on shipping address, package weight, dimensions, and service level selected. The company acts as an intermediary, facilitating payment between guests and courier services.
2. Shipping Protection Program Fees: A service fee applied to shipments originating in the United States based on the declared value of the shipment. This fee helps cover the cost of providing compensation for loss or damage under ileftmystuff.com's Shipping Protection Program. For Canadian-origin shipments, additional coverage can be purchased separately.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

ileftmystuff provides a web-based SaaS platform that streamlines the lost-and-found process for hotels and lodging businesses. The platform enables hotel staff to log found items into a searchable inventory, automatically match guest reports with found items, communicate with guests via email/text, and facilitate return shipping through integrated shipping label printing and PCI-compliant payment processing. Revenue is generated from shipping label transaction fees paid by guests and optional Shipping Protection Program fees.

Product overview

ileftmystuff! offers a single unified web-based software platform that connects hotels and businesses with guests who have left items behind. The core platform comprises the ileftmystuff! software for business partners (enabling inventory management, guest communication, and label printing), the guest-facing lost item reporting system, and the integrated shipping label purchase system. An optional Shipping Protection Program provides loss/damage coverage for U.S. shipments. The platform is free for business partners and operates by facilitating communication between partners and guests, processing payments through PayPal, and coordinating shipments through UPS. A free Lost and Found Guide eBook complements the core service.

Differentiator

Problem solved

Functional benefit

Products and services

• ileftmystuff! Platform Web-based SaaS platform that streamlines the lost-and-found process for hotels and lodging businesses, enabling staff to log found items into a searchable inventory, automatically match guest reports, send automated guest communications, print shipping labels, and coordinate courier pickup. Provided free of charge to partner hotels and businesses.
• Shipping Protection Program Optional loss and damage protection program covering U.S.-origin shipments based on the declared value of the shipment, providing compensation for loss or damage while in transit and backed by a commercial insurance policy. Additional coverage can be purchased separately for Canadian-origin shipments.

Quantifiable outcome

• Over 8700+ registered partners across North America
• +3 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Major Courier CompanycoreTechnology or IntegrationILEFTMYSTUFF! has engaged a primary courier to deliver packages on behalf of the company. This partnership is central to the service offering, with the courier handling pickup directly from partner hotels and delivery to guests. The relationship is described as the company using the courier's network for transportation services while managing the booking, payment, and tracking integration through their platform. Maximum declared value for shipments is $50,000 (US) and $10,000 CAD (Canada).
• PayPalcoreTechnology or IntegrationPayPal serves as the payment processor for all credit card and PayPal transactions on the platform. This integration ensures PCI-compliant payment handling and allows guests to pay for shipping labels without ileftmystuff.com capturing, transmitting, or storing any credit card details. Guests do not need a PayPal account to complete payment.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Chargerback: Chargerback is a direct competitor offering lost-and-found management software for hotels, with similar inventory tracking, guest communication, and shipping label integration. Closely aligned business model and target customer base.
• NotLost: NotLost provides a lost-and-found platform for hotels and hospitality venues, offering guest reporting, item matching, and return shipping. Direct overlap on core product functionality and customer segments.

Emerging players

• Reunit: Reunit is an emerging player focused on lost-and-found item recovery for hospitality and travel businesses. Similar workflow automation and shipping integration, with a narrower early-stage footprint.
• Foundrop: Foundrop offers lost-and-found software for hotels with guest self-service reporting and shipping label generation. Comparable core use case with a smaller installed base.

Broad incumbents

• Apple AirTag: Apple AirTag is a consumer-facing lost-item tracking product that competes with ileftmystuff at the guest-discovery stage. While not B2B hospitality software, it influences guest expectations and behaviors around item recovery.
• Tile: Tile offers consumer lost-item Bluetooth trackers that compete indirectly with hotel-based lost-and-found services by enabling guests to locate items independently. Adjacent technology serving similar end-user outcomes.
• Alice (formerly ALICE): Alice is a hospitality operations platform used by hotels to manage staff tasks and guest requests. While broader in scope, it competes for the same B2B hospitality software budget that ileftmystuff taps into.
• HotSOS (Amadeus): HotSOS is a hotel operations and guest experience platform from Amadeus that handles service requests and staff workflows. Broader scope, but could expand into lost-and-found, putting ileftmystuff at competitive risk.

Others

• ShipBob: ShipBob is a fulfillment and shipping logistics platform with courier integrations and label generation. Adjacent infrastructure provider rather than direct competitor, but shares the underlying shipping-payments stack ileftmystuff depends on.
• FedEx Returns: FedEx is one of the major couriers hotels previously used for manual lost-and-found returns (as referenced in customer testimonials). Functions as an alternative or supplemental carrier, and a potential partnership alternative to UPS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ileftmystuff
• LinkedInlinkedin.com/company/ileftmystuff-com

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ileftmystuff