Symbiosys IT
South African-founded IT consultancy delivering identity security, cloud migration, cybersecurity and managed print services to enterprises across 36+ countries, combining proprietary methodologies with partner platforms via direct sales and a certified African reseller network.
- Company typePrivate
- Founded2004
- HeadquartersCape Town, South Africa
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Symbiosys IT does
Symbiosys IT is a Cape Town-headquartered IT solutions consultancy founded in 2004 by Patrick Assheton-Smith, with co-founder Heinrich Fourie serving as COO. The firm delivers enterprise consulting across identity security (Active Directory hardening, Entra ID baselines, privileged access and passwordless), cloud and multi-cloud migration (500,000+ seats migrated across 36+ countries), cybersecurity, data protection, database management, managed print and compliance. Its technology stack is hybrid: a portfolio of proprietary assets — the Symbiosys AD Tiering methodology, GPO Admin methodology, Revoco cost-recovery platform, SymbioPay cashless print credit (powered by Sticitt), and the KPAX Liberty hardware agent — layered on top of partner platforms from Microsoft (Gold Partner), Quest (Platinum Plus), PaperCut (Platinum Authorised Solution Centre for Africa), HYPR, Silverfort, One Identity, Coro, Tessian, Deep Instinct, Ground Labs, FireMon, Guardicore/Akamai, Netskope, Netwrix, Libraesva, Aviatrix, Intuitive and Doppel. This partner-plus-proprietary model is the structural backbone of the managed print, identity and cybersecurity practices.
The business operates five revenue streams: professional services and solutions consulting; recurring managed print services (PaperCut MF/Hive, KPAX, Revoco); software distribution margins via a certified African reseller network covering 11+ countries; SaaS subscription resale (notably Coro for SA SMEs); and consumption-based billing for SymbioPay print credits and Revoco telephony/billing modules. GTM is enterprise field sales with dedicated account managers, supplemented by channel sales through the PaperCut ASC ecosystem and event-driven demand capture (webinars, partner summits, ITWeb media partnership). Office footprint covers Durbanville/Cape Town, London (European HQ), Dubai, Beaumaris (Australia) and 2024 additions in Cork (Ireland), Ontario (Canada) and Melbourne (Australia). Anchor enterprise logos span healthcare (Mediclinic since 2012, Pathcare), beverages (SABMiller/AB InBev), financial services (Prescient), retail (Pick n Pay) and legal/professional services (Inforemost, 16+ years), with newer SME acquisition channelled through the Coro distribution agreement signed in April 2025.
Symbiosys IT firmographics
Firmographics- Name
- Symbiosys IT
- Legal name
- Symbiotic Technical Solutions Limited
- Website
- https://symbiosys.it
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- South African-founded IT consultancy delivering identity security, cloud migration, cybersecurity and managed print services to enterprises across 36+ countries, combining proprietary methodologies with partner platforms via direct sales and a certified African reseller network.
- Ownership category
- akta.pro rank
Symbiosys IT industry classification
Industry- Product category
- IT Consulting and Managed Services
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
- akta.pro primary industry
- iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
- akta.pro secondary industry
- Contract Lifecycle Management (CLM) & Document Generation/Templating (HDAEAGAL)
Keywords
Where Symbiosys IT is headquartered
LocationHeadquarters
- HQ city
- Cape Town
- HQ country
- South Africa
- HQ region
- Africa
Offices7 records
Markets served
Symbiosys IT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Professional Services / Solutions Consulting: Bespoke IT and security consulting engagements — cloud migration, identity security, cybersecurity, database management, integration and automation — delivered by consultants, architects and dedicated account managers. Migration services alone have covered 500,000+ seats over 20+ years.
- Managed Print Services (MPS): Recurring managed services revenue from PaperCut MF, PaperCut Hive, KPAX fleet management and Revoco cost recovery deployments across Africa, with reseller training, sales enablement and ongoing technical support.
- Software Distribution / Reseller Channel: Distribution margins and licensing revenue from reselling and distributing third-party solutions (PaperCut, Coro, Intuitive, HYPR, Silverfort, Ground Labs, Netskope, Netwrix, One Identity, Quest, Libraesva, Microsoft, Deep Instinct, DMP, Doppel) through certified African reseller network.
- Recurring Subscription / SaaS Resale: Subscription-based resale of cloud-native security (Coro) and other SaaS platforms to SMEs and enterprises, with consumption-based elements (e.g., Revoco telephony module, SymbioPay, PaperCut Hive).
- Transactional / Consumption-based (SymbioPay, Revoco): Consumption-based billing for SymbioPay print credit top-ups and Revoco cost recovery (telephony, print, scan, fax, copy) — customers only pay for what they utilise.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | SymbioPay — consumption-based print credit |
| Usage-based | Pay-as-you-go | Revoco — cloud cost recovery |
| Other | Multi-year contract | Enterprise IT consulting and managed services |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels8 records
Symbiosys IT product offering
Product offeringCore offering
Symbiosys IT is an IT solutions consultancy that delivers enterprise identity security, cloud and user migration, cybersecurity, data protection, database management and managed print services, augmented by proprietary platforms Revoco, SymbioPay and KPAX and delivered as the Platinum PaperCut Authorised Solution Centre for Africa. It combines bespoke consulting engagements with the resale and integration of third-party vendor platforms to enterprise and mid-market customers across 36+ countries.
Product overview
Symbiosys IT positions itself as a technology solutions consultancy and not as a single SaaS product: it delivers a portfolio of platform-plus-modules offerings under several core consulting practices (Identity Security, Migration Services, Cybersecurity Solutions, Data Protection, Database Management, Endpoint Protection, Managed Print Solutions, Messaging Solutions, Monitoring & Compliance, Privileged Access and Solutions Consulting). At the heart of the managed print practice is the Platinum PaperCut Authorised Solution Centre for Africa, which resells and integrates PaperCut MF, PaperCut Hive and a tightly-coupled add-on ecosystem comprising KPAX fleet management, Revoco cost recovery for legal/professional services, and SymbioPay cashless print payments (powered by Sticitt). The cyber security stack is built on partner products including HYPR True Passwordless, Silverfort unified identity protection, One Identity (IDAM and Active Roles), Coro (SME cybersecurity), Tessian (email), Deep Instinct (endpoint prevention), Ground Labs Enterprise Recon (data discovery), Guardicore/Akamai (micro-segmentation), FireMon (security policy management), Netskope, Netwrix and Libraesva, with Doppel added for AI-native digital risk and deepfake defence, while migration services are anchored on Symbiosys' Quest Platinum Plus and Microsoft Gold partnerships (including the Quest GPO Admin replacement for the retiring Microsoft AGPM).
Differentiator
Problem solved
Functional benefit
Brands
- SymbioPay: Cashless print credit top-up solution for education environments, powered by Sticitt and built to work within the PaperCut environment.
- Revoco
Products and services
- Identity Security Solutions Consulting practice that hardens Microsoft Active Directory and Entra ID, deploys passwordless (HYPR) and Zero Trust frameworks, and implements IDAM including One Identity Active Roles and online attestation. Built on Symbiosys' proprietary AD Tiering methodology.
- Migration Services
- Cybersecurity Solutions
- Managed Print Solutions
- KPAX Centralised, vendor-agnostic, cloud-based fleet management solution for multi-brand print fleets (15+ brands, 6,000+ models) with the proprietary KPAX-Liberty hardware agent, HP SDS certification and ERP integration.
- Revoco Cloud-based cost-recovery and billing-integration platform for legal/professional services that synchronises matter/billing codes with PaperCut MF and external billing systems (WinLaw, Legal Suite, GhostPractice, AJS) and adds automated telephony and task-time tracking.
- SymbioPay Cashless, self-service print-credit top-up solution built on the Sticitt payment platform and tightly integrated with PaperCut for education environments (students, parents and staff).
- PaperCut Authorised Solution Centre (ASC) for Africa
- Privileged Access Management (PAM) Solutions
- Data Protection Solutions
- GPO Admin (Quest) Deployment Lifecycle GPO administration platform positioned as the compliance-ready replacement for Microsoft's retiring AGPM tool, with version comparison, configurable review/approval workflows, PowerShell automation and integration with ITIL, MOF, SOX, Basel II, HIPAA and C-198 frameworks.
Quantifiable outcome
- More than 500,000 seats migrated over the last 20 years
- +4 more outcomes
Companies that use Symbiosys IT
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles5 records
Symbiosys IT technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration22 records
AI capability13 records
Feature5 records
Symbiosys IT partnerships and signals
Strategic signalScale indicators6 records
Recent moves7 records
Expansion highlights6 records
Symbiosys IT competitors and assessment
Company assessmentDirect peers
- BUI: South African Microsoft Gold partner delivering identity, cloud, security and migration services to mid-market and enterprise clients; directly comparable to Symbiosys in its core identity and cloud migration practices, with a similar geographic anchor and enterprise customer base in South Africa.
- Datacentrix: Listed South African ICT integrator delivering managed services, cloud, security and infrastructure to enterprise and public-sector customers; comparable to Symbiosys as a multi-practice, partner-led IT services firm competing in the same South African enterprise market.
- Mint Group: South African IT consultancy specialising in Microsoft, Azure, data and security solutions for enterprise clients; overlaps directly with Symbiosys on identity, cloud migration and managed services, and competes for the same multi-vertical South African enterprise customers.
- Performanta: Global cybersecurity services firm with strong South African roots, focused on identity, endpoint and managed security; directly comparable to Symbiosys' cybersecurity, identity and privileged access practices and overlapping on enterprise customers in South Africa and the UK.
- Tarsus Technologies: South African value-added distributor of enterprise software and hardware with a broad security, cloud and end-user computing portfolio; comparable to Symbiosys as a regional distribution and implementation partner, particularly in the security and end-user computing segments.
Broad incumbents
- Axiz: Pan-African value-added distributor of enterprise technology with a security, cloud and end-user computing portfolio; comparable to Symbiosys in its African distribution model and vendor-partnership approach, though operating at significantly larger scale and across more vendors and territories.
- Exclusive Networks: Global cybersecurity VAD distributing best-in-class security vendors to resellers and MSSPs; comparable to Symbiosys in the African distribution and cybersecurity channel, though with global scale and a vendor portfolio that overlaps with the brands Symbiosys implements.
- Computacenter: Large European-headquartered IT infrastructure and services provider with deep enterprise and UK presence; comparable to Symbiosys in identity, cloud, security and managed services, with a much broader geographic footprint and enterprise customer base, including in the UK where Symbiosys has its European HQ.
- Altron: Large listed South African technology group offering managed services, cloud, security and end-user computing across Africa; operates broadly in the same enterprise IT services market as Symbiosys, with much greater scale and a wider portfolio across hardware, software and services.
- Insight Enterprises: Global IT solutions and services provider with strengths in cloud, security, data and end-user computing; comparable to Symbiosys in its partner-led, multi-vendor delivery model and enterprise customer focus, though operating at a much larger scale and across more geographies.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Symbiosys IT social profiles
Digital presenceSymbiosys IT compliance and trust
Trust signalCompliance3 records
Symbiosys IT financial estimates
Financial estimateRevenue estimate
Valuation estimate
Symbiosys IT leadership team
Management profileNumber of profiles
Profiles4 records
Symbiosys IT subsidiaries and ownership
Company hierarchySubsidiaries2 records
Symbiosys IT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Symbiosys IT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Symbiosys IT
What does Symbiosys IT do?
Symbiosys IT is an IT solutions consultancy that delivers enterprise identity security, cloud and user migration, cybersecurity, data protection, database management and managed print services, augmented by proprietary platforms Revoco, SymbioPay and KPAX and delivered as the Platinum PaperCut Authorised Solution Centre for Africa. It combines bespoke consulting engagements with the resale and integration of third-party vendor platforms to enterprise and mid-market customers across 36+ countries.
Is Symbiosys IT a public or private company?
Symbiosys IT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Symbiosys IT founded?
Symbiosys IT was founded in 2004. It employs 11 to 50 people.
Where is Symbiosys IT based?
Symbiosys IT is headquartered in Cape Town, South Africa, in the Africa region.
How does Symbiosys IT make money?
Five revenue lines are on record. Professional Services / Solutions Consulting is the primary driver. The others are managed Print Services (MPS), software Distribution / Reseller Channel, recurring Subscription / SaaS Resale and transactional / Consumption-based (SymbioPay, Revoco).
Who are Symbiosys IT's main competitors?
Direct peers on record are BUI, Datacentrix, Mint Group, Performanta and Tarsus Technologies. Broad incumbents are Axiz, Exclusive Networks, Computacenter, Altron and Insight Enterprises.
Does Symbiosys IT have an API?
No public API is recorded for Symbiosys IT.
What industry is Symbiosys IT in?
Symbiosys IT's product category is IT Consulting and Managed Services. Its primary akta.pro industry code is HDAEAHAG, iBPMS (Intelligent BPM Suites) & Process Automation Suites, with a secondary code of HDAEAGAL, Contract Lifecycle Management (CLM) & Document Generation/Templating. Its NAICS code is 54151 and its SIC code is 7370.