New England Communications

What New England Communications does

New England Communications (dba Necomm) was a regional managed services provider and systems integrator headquartered at 480 Riverside Street, Portland, Maine, founded in 1990 to serve businesses, government, and education customers across Maine and New Hampshire. The company designed, installed, and supported an integrated portfolio spanning five solution areas: IT and network security (XDR, email protection, endpoint security, security awareness training, and cloud backup, delivered through a strategic partnership with Barracuda and HPE), VoIP and unified communications (on-premise, cloud, and hybrid voice/video/messaging, delivered primarily through Avaya), network infrastructure (Zero Trust Network Access, wired and wireless networking via Aruba/HPE and Ruckus), safety and alert systems (AI-powered gun detection, 911 camera sharing, smart video search, cloud video surveillance, mass notification, and environmental sensors), and fiber optics and structured cabling services.

The business served three primary customer segments (small and medium-sized businesses, state/local/education institutions, and enterprises) with named vertical depth in healthcare (12+ hospitals and 50+ associated clinics), K-12 and higher education, municipal governments, and multi-site enterprises. Go-to-market was entirely direct and sales-led, with field sales for enterprise and SLED, inside sales for SMB, and 24/7 support including a 30-minute after-hours callback guarantee; distribution relied on direct outreach, free security assessments, and content marketing rather than channel resale or product-led self-serve. Revenue was generated from a mix of one-time design and installation projects, hardware and equipment sales, and recurring managed services and support contracts. Pricing was quote-based and not publicly disclosed. The company has ceased operations and is no longer providing sales, service, or support.

Name

New England Communications

Legal name

New England Communications

Website

https://necomm.com

Company type

Private

Founded year

1990

Operating status

Closed

Headcount range

11–50 employees

Short description

New England Communications was a Portland, Maine-based managed services provider and systems integrator, founded in 1990, delivering IT security, VoIP, networking, fiber cabling, and AI-enabled safety systems to SMBs, enterprises, healthcare, and SLED customers across Maine and New Hampshire.

Ownership category

akta.pro rank

Product category

Communication and Network Infrastructure Services

NAICS

All Other Telecommunications (51781), All Other Telecommunications (517810)

SIC

Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro industry

PRIMARYHDAIAHAI

Video Conferencing & Meetings

Hardware, Technology & Telecom/Telecommunications & Network Services/Unified Communications & Voice Services (VoIP, UCaaS)

SECONDARYEDAEAHAE

Unified Communications & VoIP Telephony for Campuses

Education/Education Facilities & Support Services/IT Infrastructure & AV Classroom Install/Support (Non-EdTech)

SECONDARYBPAKAGAG

Public Address, Mass Notification & Emergency Communications Integration

Business & Public Services/Security & Investigations Services/Electronic Security Systems Integration (CCTV, Access Control)

SECONDARYBPAMACAD

Video Conferencing & Meetings

Business & Public Services/Web, Mobile & Digital Platforms/Messaging, Voice/Video & Communication Apps

Keywords

• Voip communications
• Network infrastructure
• Cybersecurity services
• Video surveillance
• Structured cabling

Headquarters

HQ city

Portland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Design and Installation Services: Design and installation of communication and network infrastructure including voice, data, security, surveillance, fiber optics, and structured cabling. One-time project-based revenue from enterprise and SMB deployments.
2. Ongoing Support and Maintenance: Long-term support contracts providing 24/7 maintenance, monitoring, and technical assistance. Recurring revenue from service agreements and maintenance contracts.
3. Hardware and Equipment Sales: Sale and deployment of networking equipment, phone systems, security hardware, and infrastructure components from technology partners including Avaya, Ruckus, Aruba, Barracuda, and Valcom.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

New England Communications designed, installed, and supported integrated communication and network infrastructure solutions for organizations across Maine and New Hampshire. The portfolio combined telephony (VoIP and unified communications), networking (wired/wireless infrastructure, ZTNA, fiber optics, structured cabling), cybersecurity (XDR, email and endpoint protection, backup), and physical security/safety systems (video surveillance, AI gun detection, 911 camera sharing, mass notification).

Product overview

New England Communications (Necomm) provides an integrated portfolio of communication and network infrastructure solutions across Maine and New Hampshire. The offering combines five core solution areas: IT & Network Security (XDR, email protection, endpoint protection, security awareness training, and cloud backup powered by Barracuda and HPE), VoIP & Unified Communications (on-premise and cloud VoIP phone systems plus UC platforms), Network Infrastructure (Zero Trust Network Access, wired/wireless networking using Aruba and Ruckus platforms), Safety & Alert Systems (cloud video surveillance, 911 camera sharing, AI-powered gun detection, mass notification, and environmental sensors), and Fiber Optics & Structured Cabling (fiber installation and structured cabling services). The company serves SMBs, SLED (State/Local/Education) organizations, and enterprise clients with design, installation, and 24/7 support services.

Differentiator

Problem solved

Functional benefit

Products and services

• IT and Network Security Solutions Enterprise-grade IT and network security bundle combining Barracuda XDR with 24/7 SOC monitoring, AI-driven email protection, advanced endpoint protection, security awareness training, and immutable cloud data backup and archiving. Designed for SMBs and enterprises in Maine and New Hampshire that need enterprise-level cybersecurity without an in-house IT team.
• VoIP and Unified Communications Business phone and unified communications platform combining voice, video, messaging, and collaboration delivered on-premise, in the cloud, or hybrid. Supports high call volumes, multi-site routing, HD call quality, mobility across devices, and predictable costs for SMBs, enterprises, and SLED customers.
• Network Infrastructure with Zero Trust Network Access Design, deployment, and management of fast, secure wired and wireless networks using HPE Aruba and Ruckus platforms, layered with Zero Trust Network Access powered by Barracuda Next-Generation Firewalls. Includes identity-based VLANs, role-based access control, and continuous validation for SMBs, enterprises, and education institutions.
• Safety and Alert Systems Integrated physical safety bundle that brings together AI-powered cloud video surveillance, triple-layer AI gun detection, 911 camera sharing, multi-channel mass notification, and wireless environmental sensors. Designed for facilities, campuses, healthcare sites, schools, and multi-location enterprises needing faster threat detection and response.
• Fiber Optics and Structured Cabling Design and installation of single-mode and multi-mode fiber optic cabling plus Cat6 and Cat6A structured voice and data cabling for telephony, high-speed networking, VoIP, and WiFi coverage. Includes aerial, underground, and directional boring fiber work, along with testing and certification to TIA/EIA standards for Maine and New Hampshire businesses.
• Design and Installation Services Project-based professional services for designing and installing communication and network infrastructure across voice, data, security, surveillance, fiber optics, and structured cabling. Delivered to enterprise and SMB customers across Maine and New Hampshire.
• 24/7 Managed Support and Maintenance Recurring managed service agreement providing 24/7 maintenance, monitoring, and technical assistance for installed communication and network infrastructure, with a 30-minute after-hours callback guarantee for customers in Maine and New Hampshire.

Quantifiable outcome

• 30-minute callback guarantee after hours
• +1 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability10 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core.

• Ruckus NetworkscoreTechnology or IntegrationPreferred WiFi platform partner. The company supports, expands, and optimizes Ruckus access points, controllers, and cloud-managed networks for high-density wireless environments across SMB, enterprise, and education deployments.
• AvayacoreTechnology or IntegrationPrimary partner for business phone and unified communications. Company carries extensive local inventory of Avaya spare parts with deep expertise across their product lines from IP Office to Enterprise solutions.
• Aruba (HPE)coreTechnology or IntegrationWorks with Aruba's full range of wired and wireless networking solutions including switches, access points, and network management platforms. High-density wireless deployments for environments with many concurrent users.
• BarracudacoreTechnology or IntegrationStrategic security partner providing XDR, email security, network protection, and cloud backup solutions. The company combines Barracuda's global threat intelligence with local responsiveness. Manages Barracuda deployments including email security, next-gen firewalls, and SOC services.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Granite Telecommunications: Quincy, MA-headquartered provider of voice, data, security, and managed services to multi-site enterprises and government customers across the U.S., with deep New England concentration. Directly comparable to New England Communications as a multi-carrier telecom and managed services integrator targeting similar SMB, enterprise, and SLED verticals.
• GreenPages Technology Solutions: Kittery, ME-based IT solutions integrator offering cloud, cybersecurity, and managed services to mid-market and enterprise clients across New England. Closest geographic and offering peer to New England Communications, with overlapping verticals (healthcare, financial services, manufacturing) and similar Avaya/Aruba partnership base.
• Atlantic Communications: Northeast regional telecom and network services integrator specializing in structured cabling, VoIP, and surveillance for commercial and public-sector customers. Closely comparable business model and customer mix to New England Communications' fiber/cabling plus UC offering.

Broad incumbents

• Consolidated Communications: Regional incumbent telecom carrier providing voice, broadband, and managed services across Maine, Vermont, and the broader Northeast. Competitive overlap with New England Communications on business voice and UC, but at carrier scale across a much wider geography and product set.
• Windstream Enterprise: Mid-market-focused UCaaS, managed connectivity, and network security provider with nationwide coverage. Overlaps with New England Communications on VoIP/UC and managed SD-WAN, but serves a national customer base rather than two-state region.
• TPx Communications: Managed services provider delivering UCaaS, managed IT, and security to SMB and mid-market clients. Comparable offering mix (VoIP, managed security, network management) and similar customer profile to New England Communications, but at multi-state scale.
• Cox Business: Business services arm of a major U.S. cable operator providing voice, data, cloud, and managed IT to SMB and enterprise customers. Overlaps with New England Communications in voice/UC and managed services with regional carrier scale.
• CDW Corporation: Large-scale IT solutions reseller and integrator serving mid-market and enterprise across all U.S. regions, with deep Avaya, Aruba, and Ruckus partnerships. Represents the national integrator threat to regional players like New England Communications.

Emerging players

• RingCentral: Pure-cloud UCaaS and contact-center provider displacing on-prem Avaya deployments — the same legacy stack New England Communications serviced. Competitive threat to regional VoIP integrators as enterprises shift from on-prem PBX to cloud subscriptions.
• 8x8: Cloud-native UCaaS and contact-center platform competing in the same SMB/enterprise voice market historically dominated by Avaya resellers like New England Communications. Represents the secular shift to subscription cloud models eroding regional integrator economics.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New England Communications