Cox Business
Cox Business is a top-10 U.S. broadband and voice provider serving small and mid-market businesses, bundling its fiber network with RingCentral-powered UCaaS and CCaaS solutions for AI-driven customer engagement.
- Company typePrivate
- Founded1898
- HeadquartersAtlanta, United States
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Cox Business does
Cox Business is the business services division of Cox Enterprises, a privately held U.S. media and communications conglomerate headquartered in Atlanta, Georgia. Cox Business provides broadband, voice, and now cloud-based communications services to small and mid-market businesses across the United States, and is ranked among the top-10 U.S. business phone and internet providers alongside AT&T Business, Verizon Business, and Frontier Business. The division operates over 10,000 employees and bundles its fiber-powered network with adjacent managed services, including an earlier acquisition of RapidScale in 2018 to expand managed cloud capabilities.
The product portfolio is anchored by Cox Business Connect, a Unified Communications as a Service (UCaaS) offering launched in March 2025 through a strategic partnership with RingCentral. The offering delivers HD video, audio, chat, SMS, and fax over Cox's fiber infrastructure. Building on this, Cox Business Contact Center — a Contact Center as a Service (CCaaS) platform powered by RingCentral's RingCX technology — adds AI-powered virtual agents, AI-driven quality management, and omnichannel engagement across more than 20 digital channels, with native CRM integration and PCI DSS and HIPAA compliance. Both products are sold via direct enterprise sales and through the RingCentral channel, primarily targeting mid-market organizations that want enterprise-grade customer experience tools without the capex of a traditional on-premise deployment.
Revenue mechanics are subscription/recurring across the UCaaS and CCaaS lines, layered on top of legacy connectivity revenue streams that are not publicly disclosed. The go-to-market combines field sales to mid-market accounts, channel/reseller distribution through the RingCentral partnership, and a regional brand-marketing layer anchored by the long-running Top Tech Awards program (18 consecutive years in San Diego, with 2,000+ recognized tech leaders). No venture or public capital is involved; the business is funded and wholly owned within the Cox family-controlled parent, which limits external visibility into segment-level financials but provides a long-duration capital structure.
Cox Business firmographics
Firmographics- Name
- Cox Business
- Legal name
- Cox Enterprises
- Website
- https://cox.com
- Company type
- Private
- Founded year
- 1898
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Cox Business is a top-10 U.S. broadband and voice provider serving small and mid-market businesses, bundling its fiber network with RingCentral-powered UCaaS and CCaaS solutions for AI-driven customer engagement.
- Ownership category
- akta.pro rank
Cox Business industry classification
Industry- Product category
- Business Telecommunications Services
- NAICS
- Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
Keywords
Where Cox Business is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Markets served
Cox Business business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Infrastructure, Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Unified Communications as a Service (UCaaS): AI-powered unified communications solutions including HD video, audio, chat, SMS, and fax delivered through Cox Business Connect with RingCentral
- Contact Center as a Service (CCaaS): AI-first omnichannel contact center solution powering customer engagement with virtual agents, quality management, and multi-channel support
Go-to-market motion2 records
Distribution channels2 records
Marketing channels2 records
Cox Business product offering
Product offeringCore offering
Cox Business provides broadband telecommunications and AI-powered business communications solutions, including Unified Communications as a Service (UCaaS) via Cox Business Connect with RingCentral and Contact Center as a Service (CCaaS) via Cox Business Contact Center. The offerings bundle Cox's fiber-powered network infrastructure with RingCentral's AI-first cloud communications platform to deliver HD video, audio, chat, SMS, fax, virtual agents, omnichannel engagement, and CRM integrations for business customers.
Product overview
Cox Business offers a unified communications and contact center portfolio consisting of two primary products. Cox Business Connect is the core UCaaS (Unified Communications as a Service) platform delivering HD video, audio, chat, SMS, and fax capabilities, powered by RingCentral's AI-first cloud technology over Cox's fiber network. Cox Business Contact Center is the CCaaS (Contact Center as a Service) offering built on RingCentral's RingCX, providing AI-powered virtual agents, automated quality management, and omnichannel engagement across 20+ digital channels with CRM integration. Together, these products merge contact center and unified communications capabilities into an integrated enterprise-grade solution for mid-market and growing businesses.
Differentiator
Problem solved
Functional benefit
Brands
- Cox Business Connect: AI-powered unified communications solution combining HD video, audio, chat, SMS, fax, and contact center capabilities in partnership with RingCentral.
- Cox Business Contact Center
Products and services
- Cox Business Connect with RingCentral
- Cox Business Contact Center
Companies that use Cox Business
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
Cox Business technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature5 records
Cox Business partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- RingCentralcoreCox Business and RingCentral formed a strategic partnership to deliver AI-powered unified communications and contact center solutions to business customers. The partnership launched Cox Business Connect with RingCentral immediately and Cox Business Contact Center later in 2025. The combined offerings integrate Cox's fiber-powered network and business solutions with RingCentral's AI-first cloud communications platform, providing HD video, audio, chat, SMS, fax, and contact center capabilities. The partnership merges CCaaS with UCaaS, aiming to provide smaller businesses with enterprise-grade customer experience tools without heavy capital expenditure.
Scale indicators3 records
Recent moves5 records
Expansion highlights4 records
Cox Business competitors and assessment
Company assessmentDirect peers
- RingCentral: RingCentral is the technology partner powering Cox Business's UCaaS (RingEX) and CCaaS (RingCX) products, and is itself a leading pure-play UCaaS/CCaaS provider. Comparable as both a partner and an indirect competitor that Cox Business customers could otherwise buy from directly.
- Spectrum Business (Charter Communications): Spectrum Business provides internet, voice, and managed communications services to SMBs and enterprise customers leveraging Charter's hybrid fiber-coaxial network. Directly competes with Cox Business in overlapping cable-franchise geographies and product scope.
- Frontier Business: Frontier Business delivers fiber internet, voice, and managed communications to SMB and enterprise customers, particularly in tier-2/3 markets. Explicitly listed alongside Cox Business as a top-10 business phone and internet provider and competes in similar customer segments.
- Comcast Business: Comcast Business is the business services arm of Comcast Corporation, offering broadband, voice, UCaaS, and managed services to SMB and mid-market customers over its own cable/fiber infrastructure. It is the most directly comparable cable-co business services peer to Cox Business.
- 8x8: 8x8 is a pure-play UCaaS and CCaaS provider targeting mid-market and enterprise customers with cloud communications and contact center solutions. Directly competes in the same UCaaS/CCaaS product category Cox Business is reselling via RingCentral.
- Five9: Five9 is a leading pure-play CCaaS provider focused on AI-powered cloud contact center solutions for enterprise and mid-market customers. Directly comparable as a CCaaS alternative to the Cox Business Contact Center offering.
- Lumen Technologies: Lumen Technologies provides enterprise fiber connectivity, UCaaS/CCaaS, and managed services to mid-market and large enterprise customers. It is a fiber-rich telecom competitor overlapping with Cox Business's enterprise connectivity and cloud communications positioning.
Broad incumbents
- Verizon Business: Verizon Business provides broadband, voice, UCaaS/CCaaS, and managed network services to enterprise and public-sector customers across the US. Named alongside Cox Business as a top-10 business phone and internet provider and offers a much broader national/international footprint.
- AT&T Business: AT&T Business offers nationwide wireline and wireless services, UCaaS, networking, and managed solutions to enterprise and SMB customers. Cited alongside Cox Business as a top-10 business phone and internet provider and operates at a much larger national scale.
- Genesys: Genesys is a broad enterprise CCaaS and customer experience platform incumbent serving large enterprises with AI-powered omnichannel contact center capabilities. Comparable as a higher-end CCaaS incumbent that Cox Business competes against in mid-market deals.
Market position
Weaknesses4 records
Competitive moat4 records
Key risks1 record
Key highlights1 record
Customer concentration
Cox Business social profiles
Digital presenceCox Business compliance and trust
Trust signalCompliance2 records
Cox Business financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cox Business leadership team
Management profileNumber of profiles
Cox Business funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cox Business M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cox Business
What does Cox Business do?
Cox Business provides broadband telecommunications and AI-powered business communications solutions, including Unified Communications as a Service (UCaaS) via Cox Business Connect with RingCentral and Contact Center as a Service (CCaaS) via Cox Business Contact Center. The offerings bundle Cox's fiber-powered network infrastructure with RingCentral's AI-first cloud communications platform to deliver HD video, audio, chat, SMS, fax, virtual agents, omnichannel engagement, and CRM integrations for business customers.
Is Cox Business a public or private company?
Cox Business is a private company. It is classified as corporate owned and is currently operating.
When was Cox Business founded?
Cox Business was founded in 1898. It employs 5,001 to 10,000 people.
Where is Cox Business based?
Cox Business is headquartered in Atlanta, United States, in the North America region.
How does Cox Business make money?
Two revenue lines are on record. Unified Communications as a Service (UCaaS) is the primary driver. The others are contact Center as a Service (CCaaS).
Who are Cox Business's main competitors?
Direct peers on record are RingCentral, Spectrum Business (Charter Communications), Frontier Business, Comcast Business, 8x8, Five9 and Lumen Technologies. Broad incumbents are Verizon Business, AT&T Business and Genesys.
Does Cox Business have an API?
No public API is recorded for Cox Business.
What industry is Cox Business in?
Cox Business's product category is Business Telecommunications Services. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 517111 and its SIC code is 7385.